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Laptop shutting down, Dell Management Agent Service message


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#1 Makani3

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Posted 27 September 2015 - 05:39 PM

My son's computer had virus issues, and wouldn't connect to the internet, uninstall unwanted programs, etc.  Went into safe mode and deleted temporary files and unwanted programs. Connected to internet and installed Malwarebytes. Ran scan and found several viruses that were quarantined.  Restarted and got a message saying the computer was logging off due to Dell Management Agent Services. This continues over and over.  How do I get rid of this doom loop? Thanks



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#2 buddy215

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Posted 28 September 2015 - 12:05 PM

Welcome to BC !

 

If you can boot into safe mode with networking...then install and run the programs below.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 


Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

Download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

 

Hold down Control and click on this link to open ESET OnlineScan in a new window. (Eset can take more than an hour to run so plan accordingly)

  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

Edited by buddy215, 28 September 2015 - 12:07 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 Makani3

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Posted 28 September 2015 - 04:06 PM

Thanks for the response.  I had gone through the CCleaner and Malwarebytes steps, but didn't know where to go from there. Ended up calling Dell and they went through the Adw step as well. Was late enough that tech was leaving and I ran a McAfee scan.  It picked up a couple more things, then I was blessed with the blue screen of death.  Dell is sending OS cd to reinstall 7.  Appreciate your help and am going to save your instructions in the event this happens again.



#4 buddy215

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Posted 28 September 2015 - 04:18 PM

While I was waiting for your response I looked a bit on the web. Seems sometimes if you wait a couple of minutes after starting the 

computer before attempting to log in, the Dell Management Agent Services will load and the computer will not shut down. That was just

one suggestion.

Sometimes it may not be a software problem. Slow loading of Dell Management Agent Services could indicate a failing hdd. You will know

more if it is a software or hardware problem if the reinstall is successful or not....


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 Makani3

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Posted 28 September 2015 - 04:31 PM

Just tried to delay logon after I started it.  Still got the blue screen.  I'll post again to let you know what happens.  Thanks for the input and research.



#6 Makani3

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Posted 02 October 2015 - 07:55 PM

Finally just had a friend who is a tech fix it.  No need to reinstall the OS. Ran ADW and Combofix, rebooting each time.  He suggested taking off McAfee as it was probably "beaten down" and would need to be reinstalled anyway.  Suggested CloudCare as we use Chrome.  Also, had Security Essentials going, which conflicted with McAfee he said.  So far, so good.






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