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Unexpected Restart/Shutdown


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#1 DenizB1992

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Posted 26 September 2015 - 05:25 PM

Hello, I'm undergoing an issue with my computer, Windows 8.1 OS, and I wanted to get a second opinion before I opt to buy new hardware. Currently I think the issue lays with my Video/Graphics Card.

 

I was playing Diablo 3 and sat idly for about a minute when my monitor went blank and didn't show anything on the screen for a while. I have my computer hooked up via VGA cable to a samsung monitor (secondary) and via HDMI cable for my television (main). I had made no changes to any hardware components to this computer before. I had tried to restart the computer multiple times by power shutting and unplugging the power source. Unfortunately this didn't help and my computer isn't showing up on either monitor. I made sure all cables were connected properly and also tried different cables to see if it might be a faulty line. To no avail the computer will not display on either of the monitors. I am assuming that my graphics card was unable to handle Diablo 3 (not sure why since I've played it countless times before) and that I should get a new graphics card to fix the issue. I don't want to spend my money without having to do so otherwise (college student on a budget), and I wanted to see if anyone else had come across this issue before and steps you took to resolve your issue.

 

Thank you for your help :)



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#2 usasma

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Posted 28 September 2015 - 04:25 PM

When you start the computer - does the screen show anyhing?

If so, then the graphics card is working at least partially.

In that case, then try loading the computer in Safe Mode:  http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/

 

If not, then it's time to try another graphics card

If you don't have one to try, you may want to consider purchasing one from a shop that will let you return it for your money back.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 DenizB1992

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Posted 01 October 2015 - 01:41 PM

I was able to guide myself to a temp fix. I had both an HDMI and VGA cable connected to the card and I attempted to see what would happen if I just left the VGA independently and the same with the HDMI. Turns out that the HDMI cable disables the graphics card. I ran a couple of stress tests and hardware tests to see what the issue could be that causes the HDMI to act out like this but I was unable to find anything specific.



#4 usasma

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Posted 04 October 2015 - 05:13 AM

I would still try another graphics card.

If you dont' have one to test with, you can purchase one from a shop that will refund your money if you return it.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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