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Totally infected; three-computer network; due to my own stupidity!


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#1 muvywriter

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Posted 25 September 2015 - 09:04 PM

Being in law enforcement for twenty years should have made me the world's most cynical man.  Unfortunately I tend to believe stuff until it's used to beat me over the head.  On 28 Sep 15 a flagrant, shouting pop-up appeared on my screen.  It said it was from Microsoft, and that my computer had been infected by dangerous viruses and that I should call a 855 number for immediate attention.  Long, long story short:  the pop-up originated from "Techarex LLC" in Fort Worth, Texas.  I gave them cursor-control of my computer network, assuming that they were Microsoft technicians as they had told me.  In the space of three hours they basically ruined all three of my machines, putting so many viruses and malware programs on them that only after six days of working on them all day and obsesessing on them all night have I been able to write this letter.  There are untold redirection items that keep me busy just redirecting the redirection.  I'm at the end of my rope and am considering either replacing all the machines or getting away from computers completely.  I've owned at least one of these things since 1982 but I honestly don't even know how they work but instead use all my time trying to make extra money by using them at home after a hard day's work at the prison.  It's too late to say much more tonight, since I have to get up at 4:30 AM tomorrow and hit it again, but I just wanted to get this horror introduced to you guys and see if there is anything any of us can do.  I would be immesureably thankful if there's anone out there who knows what I shoud do to keep those felonious criminals from winning this fight.  I do building design on one of the computers, write songs and music on the second one, and this one is mostly my wife's on which we do all the banking and bills and whatnot.  I hope to make a lot of new friends on this site and that they will enlighten my as to how I can actually go after there people who have made my life such a hell for exactly a week tonight.  Thanks ahead of time.  Jason Brooks



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#2 buddy215

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Posted 26 September 2015 - 06:35 AM

Did you pay them? If so, dispute the charges to your CC.

 

You didn't mention the programs you used to clean up the computers. Below are some programs most frequently used in this forum. If you can't

run them in regular mode, boot into safe mode with networking and download and run the programs from there.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR  REVIEW.

 

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

Download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

 

Hold down Control and click on this link to open ESET OnlineScan in a new window. (Eset can take more than an hour to run so plan accordingly)

  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 muvywriter

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Posted 26 September 2015 - 07:16 PM

It's impossible to thank you enough for your help in this vexing computer problem.  I've never been given such a huge bunch of professional ways to combat something like this at any time in the past twenty-five years. These criminals are very thorough in what they do.  They've thought of almost everything.  CCleaner won't download at all.  Instead it goes to another redirection demon.  Malware Bytes did download, and it apparently scooped out about a dozen of the enemy, but I'm sorry to say I was so exuberant to get rid of the things I forgot to print it out for you to see before the list was gone.  ADW cleaner wouldn't download at all but rather was stopped by a blocker that popped up saying something like "PC Matic Supershield has blocked this event from happening" or something like that, so they've also taken over PC Matic, which in my opinion shouldn't even be called an anti-malware software company but instead a way for a business to make a lot of money.  I went to "my computer" and tried to uninstall PC Matic and all it's worthless family of name-only software, but it  only gave me a message saying it could not be uninstalled for some arcane reason or the other.  I contacted PC Matic through one of their advertisements, talked to their "technicians," told them what the problem was, they sent me a "forced-uninstall" tool that I remember seeing ten years ago.  I think those people are phony.  ESET Online successfully found three vie rye and I think I have got the list on the clipboard from which I'll send you the results of that foray.   With Junkware Removal Tool a popup kept coming up that said it was a dangerous site and did I want to do it anyway or "get out of here!".  Couldn't in good conscience go on with that after what has happened so now I will go into safe mode with networking and try it all again.  Can't stay up much longer tonight but again I want to thank you sir for all your most kind help.  I'll be bragging on you for the rest of my life {I'm only sixty-eight so still have time to tell everyone I know what a good computer-repair site this one is.}  I'll get back to you soon as I get done with the safe-mode-networking search.



#4 muvywriter

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Posted 26 September 2015 - 07:27 PM

Oh, incidentally, yes, I DID pay the Destroyers by credit card... $700.00... they said that sum would "fix" all three computers {IMPOSSIBLE to do without their technical assistance!} and "safeguard" them all for a period of three years.  It seemed to me that I had to take their advice or lose three-thousand dollars worth of computers and more than eight years of design work on my precious buildings. Told you that I had acted stupidly!  I made a credible and accepted complaint with the BBB where they were located.  It's possible that one of the culprits called me yesterday since he identified himself as being from "Techarex LLC", probably a bit miffed by what I put on the BBB bulletin board.  I gave him such a fit of the amazingly-descriptive inmate language that I've heard so often in twenty years working in SuperMax and Maximun Security prisons that he hung up in less than a minute.  The credit card company has already returned my money so at least I survived that part of this travesty. 



#5 muvywriter

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Posted 26 September 2015 - 07:41 PM

Finally... wanna hear something totally sickening?  These pukes have jimmied my computer to such an extent that even when WITHIN YOUR WEB SITE when I click on one of your radio buttons at the top of the site I'M REDIRECTED TO SCAM SITES, TROJANS, ALL KINDS OF CRAP!  I want to help you guys to deal with these bits of human garbage in any way possible to someone with such limited computer skills as me.  Unless I hear from you to the contrary I'll continue to continue with the above plan of counter-attack, but please let me in on the justified retribution against these criminals.  I see people like these every workday, only in the flesh.  Computer hackers and con-artists like these break-and-enter into thousands or hundreds of thousands of people's homes, they destroy people's belongs, their work, and their piece of mind without a thought to the repercussions to those they damage.  In California, three strikes and you're out... life in prison.  With that sort of thinking, and with the escalation that is seen on this web-site every day, in my considered and educated opinion life in prison is exactly what they deserve.  Who knows how many people they have driven to suicide...



#6 buddy215

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Posted 26 September 2015 - 08:15 PM

If you are unable to perform the instructions in my first post please start a new topic in the Malware Removal Forum by following the

directions below. If you are unable to run the FRST scan go ahead and post the reason why in the new topic. The team there use tools not

allowed in this forum and have the expertise to use them.

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#7 muvywriter

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Posted 30 September 2015 - 09:11 AM

Hello friends at BC:
My wife and I are going on a long-anticipated vacation today.  The work still needs to be completed on this computer network since most of the problems still exist, but we can't do anything else until we get back in six days.  Please hold your capable assistance in abeyance until we return, then we'll start again on this most exasperating experience.  You guys are the best I've ever seen in the world, without a doubt.  I am completely confident that with your kind and capable assistance this horror will be brought to its knees and destroyed.  From that point I'll need a lot of advice regarding how to keep this from ever happening again {other than avoiding stupidity, of course}.  You've been a positive in my life I never
would have anticipated.  Thanks for all your help.  See you again in a few days.  Sincerely,  Jason Brooks






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