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Office 2013 bad install, USB 3.0 issue, slow booting


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13 replies to this topic

#1 Esotericman

Esotericman

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Posted 25 September 2015 - 01:41 PM

I hope this is the correct method to recieve assistance.  If not, please point me in the right direction.

 

Before this week, I was having some minor USB 3.0 issues on my laptop.  Things were also slow in general.  I then tried to install a legal corporate Office 2013, after unintalling Office 2010.  Word and Outlook 2013 worked fine, so I did the Windows Update to get the possible security updates.  Once they were done, I shut the system down.  When I turned it back on, Office 2013 was gone, included the icons.  There was a place holder icon for Outlook 2013 but nothing more.  Assuming I should try to reinstall Office 2013, I attempted that but was given a bootstrapper error.  In a last ditch effort, I tried Windows Update, which only hung for 20 minutes.

 

Suggestions? 

 

Thank you for the help.

 

 



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#2 hamluis

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Posted 25 September 2015 - 01:44 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Esotericman

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Posted 25 September 2015 - 07:05 PM

Thank you for the help. 

 

Here is the minitoolbox report you asked for:

 

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by us (administrator) on 25-09-2015 at 18:53:06
Running from "C:\Users\us\Desktop"
Microsoft Windows 7 Enterprise  Service Pack 1 (X64)
Model: G74Sx Manufacturer: ASUSTeK Computer Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/22/2015 09:53:48 PM) (Source: ESENT) (User: )
Description: Windows (4060) Windows: Unable to write a shadowed header for file C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS.chk. Error -1032.

Error: (09/22/2015 09:53:48 PM) (Source: ESENT) (User: )
Description: Windows (4060) Windows: An attempt to open the file "C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS.chk" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ".  The open file operation will fail with error -1032 (0xfffffbf8).

Error: (09/22/2015 09:46:11 PM) (Source: Windows Search Service) (User: )
Description: Windows Search Service failed to process the list of included and excluded locations with the error <30, 0x80040d07, "mapi15://{S-1-5-21-387227441-2374797220-3376888333-1000}/">.

Error: (09/20/2015 04:39:17 PM) (Source: Application Error) (User: )
Description: Faulting application name: Eraser.exe, version: 6.2.0.2970, time stamp: 0x55e85985
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18847, time stamp: 0x554d7df1
Exception code: 0xe0434352
Fault offset: 0x000000000000b3dd
Faulting process id: 0x630
Faulting application start time: 0xEraser.exe0
Faulting application path: Eraser.exe1
Faulting module path: Eraser.exe2
Report Id: Eraser.exe3

Error: (09/20/2015 04:39:09 PM) (Source: Application Error) (User: )
Description: Faulting application name: Eraser.exe, version: 6.2.0.2970, time stamp: 0x55e85985
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18847, time stamp: 0x554d7df1
Exception code: 0xe0434352
Fault offset: 0x000000000000b3dd
Faulting process id: 0x630
Faulting application start time: 0xEraser.exe0
Faulting application path: Eraser.exe1
Faulting module path: Eraser.exe2
Report Id: Eraser.exe3

Error: (09/20/2015 04:39:07 PM) (Source: .NET Runtime) (User: )
Description: Application: Eraser.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.IOException
Stack:
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.IO.FileStream.WriteCore(Byte[], Int32, Int32)
   at Eraser.DefaultPlugins.PassBasedErasureMethod.Erase(System.IO.Stream, Int64, Eraser.Plugins.ExtensionPoints.IPrng, Eraser.Plugins.ExtensionPoints.ErasureMethodProgressFunction)
   at Eraser.DefaultPlugins.UnusedSpaceErasureTarget.EraseUnusedSpace(Eraser.Util.VolumeInfo, System.IO.DirectoryInfo, Eraser.Plugins.ExtensionPoints.IFileSystem, Eraser.Plugins.ExtensionPoints.IErasureMethod)
   at Eraser.DefaultPlugins.UnusedSpaceErasureTarget.Execute()
   at Eraser.Manager.Task.Execute()
   at Eraser.Manager.DirectExecutor.Main()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

Error: (08/22/2015 08:14:36 PM) (Source: Microsoft-Windows-Defrag) (User: )
Description: The volume (H:) was not defragmented because an error was encountered: The disk was disconnected from the system. (0x89000011)

Error: (08/09/2015 09:15:18 PM) (Source: MsiInstaller) (User: them)
Description: Product: Microsoft .NET Framework 4.5.2 -- Error 1921. Service 'Microsoft .NET Framework NGEN v4.0.30319_X64' (clr_optimization_v4.0.30319_64) could not be stopped.  Verify that you have sufficient privileges to stop system services.

Error: (08/09/2015 06:33:40 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifest.

Error: (07/27/2015 06:55:32 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifest.

System errors:
=============
Error: (09/25/2015 06:49:02 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:  %%-2140993535

Error: (09/25/2015 06:49:02 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:  %%-2140993535

Error: (09/25/2015 06:49:02 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:  %%-2140993535

Error: (09/25/2015 06:49:02 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:  %%-2140993535

Error: (09/25/2015 06:49:02 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:  %%-2140993535

Error: (09/25/2015 06:49:02 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:  %%-2140993535

Error: (09/25/2015 06:49:02 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (09/25/2015 06:49:02 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (09/25/2015 06:49:02 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (09/25/2015 06:48:54 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:  %%-2140993535

Microsoft Office Sessions:
=========================
Error: (09/22/2015 09:53:48 PM) (Source: ESENT)(User: )
Description: Windows4060Windows: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS.chk-1032

Error: (09/22/2015 09:53:48 PM) (Source: ESENT)(User: )
Description: Windows4060Windows: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS.chk-1032 (0xfffffbf8)32 (0x00000020)The process cannot access the file because it is being used by another process.

Error: (09/22/2015 09:46:11 PM) (Source: Windows Search Service)(User: )
Description: 300x80040d07mapi15://{S-1-5-21-387227441-2374797220-3376888333-1000}/

Error: (09/20/2015 04:39:17 PM) (Source: Application Error)(User: )
Description: Eraser.exe6.2.0.297055e85985KERNELBASE.dll6.1.7601.18847554d7df1e0434352000000000000b3dd63001d0f3ec4f2d5e98C:\Program Files\Eraser\Eraser.exeC:\Windows\system32\KERNELBASE.dll0aa5bd08-5fe0-11e5-a833-14dae9cedc72

Error: (09/20/2015 04:39:09 PM) (Source: Application Error)(User: )
Description: Eraser.exe6.2.0.297055e85985KERNELBASE.dll6.1.7601.18847554d7df1e0434352000000000000b3dd63001d0f3ec4f2d5e98C:\Program Files\Eraser\Eraser.exeC:\Windows\system32\KERNELBASE.dll0627ec96-5fe0-11e5-a833-14dae9cedc72

Error: (09/20/2015 04:39:07 PM) (Source: .NET Runtime)(User: )
Description: Application: Eraser.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.IOException
Stack:
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.IO.FileStream.WriteCore(Byte[], Int32, Int32)
   at Eraser.DefaultPlugins.PassBasedErasureMethod.Erase(System.IO.Stream, Int64, Eraser.Plugins.ExtensionPoints.IPrng, Eraser.Plugins.ExtensionPoints.ErasureMethodProgressFunction)
   at Eraser.DefaultPlugins.UnusedSpaceErasureTarget.EraseUnusedSpace(Eraser.Util.VolumeInfo, System.IO.DirectoryInfo, Eraser.Plugins.ExtensionPoints.IFileSystem, Eraser.Plugins.ExtensionPoints.IErasureMethod)
   at Eraser.DefaultPlugins.UnusedSpaceErasureTarget.Execute()
   at Eraser.Manager.Task.Execute()
   at Eraser.Manager.DirectExecutor.Main()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

Error: (08/22/2015 08:14:36 PM) (Source: Microsoft-Windows-Defrag)(User: )
Description: (H:)The disk was disconnected from the system. (0x89000011)

Error: (08/09/2015 09:15:18 PM) (Source: MsiInstaller)(User: them)
Description: Product: Microsoft .NET Framework 4.5.2 -- Error 1921. Service 'Microsoft .NET Framework NGEN v4.0.30319_X64' (clr_optimization_v4.0.30319_64) could not be stopped.  Verify that you have sufficient privileges to stop system services.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (08/09/2015 06:33:40 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe

Error: (07/27/2015 06:55:32 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe

CodeIntegrity Errors:
===================================
  Date: 2014-02-17 21:36:35.972
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-02-17 21:36:35.925
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-02-17 21:36:35.878
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-02-17 21:36:35.847
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2012-12-17 19:32:19.429
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2012-12-17 19:32:19.414
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Acrobat X Pro - English, Français, Deutsch (HKLM-x32\...\{AC76BA86-1033-F400-7760-000000000005}) (Version: 10.1.15 - Adobe Systems)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 13.0.0.83 - Adobe Systems Incorporated)
Adobe Flash Player 19 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 19.0.0.185 - Adobe Systems Incorporated)
Adobe Flash Player 19 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 19.0.0.185 - Adobe Systems Incorporated)
Adobe Illustrator CS2 (HKLM-x32\...\Adobe Illustrator CS2) (Version: 12.000.000 - Adobe Systems Inc.)
Adobe PDF iFilter 11 for 64-bit platforms (HKLM\...\{BA5C0CC3-421B-4AE5-9370-1650D1941F30}) (Version: 11.0.00 - Adobe)
Adobe Photoshop CS2 (HKLM-x32\...\Adobe Photoshop CS2 - {236BB7C4-4419-42FD-0409-1E257A25E34D}) (Version: 9.0 - Adobe Systems, Inc.)
Adobe Photoshop Lightroom 3.6 64-bit (HKLM\...\{D4F66BBA-D79E-4F11-9B06-70C3D75A2958}) (Version: 3.6.1 - Adobe)
Adobe Reader XI (11.0.12) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.12 - Adobe Systems Incorporated)
Adobe SVG Viewer 3.0 (HKLM-x32\...\Adobe SVG Viewer) (Version:  3.0 - Adobe Systems, Inc.)
Akamai NetSession Interface (HKCU\...\Akamai) (Version:  - Akamai Technologies, Inc)
Album Art Downloader XUI 1.01 (HKLM-x32\...\Album Art Downloader XUI) (Version: 1.01 - http://sourceforge.net/projects/album-art)
Amazon Unbox Video (HKLM-x32\...\{54A4839E-87F8-4BD1-9682-A349E9943F0A}) (Version: 2.2.0.153 - Amazon.com) Hidden
Amazon Unbox Video (HKLM-x32\...\InstallShield_{54A4839E-87F8-4BD1-9682-A349E9943F0A}) (Version: 2.2.0.153 - Amazon.com)
Atheros Bluetooth Suite (64) (HKLM\...\{230D1595-57DA-4933-8C4E-375797EBB7E1}) (Version: 7.04.000.98 - Atheros)
Atheros Outlook Addin 2010 (HKCU\...\BB108A893815B64BF41C4574C3324FB7371AA244) (Version: 1.0.0.0 - Microsoft)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0015 - ASUS)
Auslogics Disk Defrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 3.5 - Auslogics Software Pty Ltd)
Avast Free Antivirus (HKLM-x32\...\avast) (Version: 10.4.2233 - AVAST Software)
CDisplay 1.8 (HKLM-x32\...\CDisplay_is1) (Version:  - dvd8n)
CDisplayEx 1.10.12 (HKLM-x32\...\CDisplayEx_is1) (Version:  - cdisplayex.com)
Cisco Connect (HKLM-x32\...\Cisco Connect) (Version: 1.3.11006.1 - Cisco Consumer Products LLC)
CPUID ROG CPU-Z 1.59 (HKLM\...\CPUID ROG CPU-Z_is1) (Version: 1.59 - CPUID, Inc.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DeepBurner v1.9.0.228 (HKLM-x32\...\{2ADE2157-7A5E-122C-B51D-EB8A01B15943}) (Version:  - )
DVD Shrink 3.2 (HKLM-x32\...\DVD Shrink_is1) (Version:  - DVD Shrink)
EndNote X5 (HKLM-x32\...\{86B3F2D6-AC2B-0015-8AE1-F2F77F781B0C}) (Version: 15.0.0.5478 - Thomson Reuters)
Eraser 6.2.0.2970 (HKLM\...\{58F37E51-2A83-49F3-9117-6005C63CF399}) (Version: 6.2.2970 - The Eraser Project)
eReg (HKLM-x32\...\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
FileZilla Client 3.9.0.5 (HKLM-x32\...\FileZilla Client) (Version: 3.9.0.5 - Tim Kosse)
Finger Sensing Pad Driver (HKLM\...\{E86906FF-C63D-4EAF-ACE7-5F8D55FBEA9A}) (Version: 9.1.3.5 - Sentelic)
FLAC 1.2.1b (remove only) (HKLM-x32\...\FLAC) (Version: 1.2.1b - Xiph.org)
foobar2000 v1.2.3 (HKLM-x32\...\foobar2000) (Version: 1.2.3 - Peter Pawlowski)
Fresco Logic USB3.0 Host Controller (HKLM\...\{17F94DA8-CB07-4BD8-A6DB-E53A1CC5C433}) (Version: 3.5.73.0 - Fresco Logic Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 45.0.2454.99 - Google Inc.)
Google Drive (HKLM-x32\...\{12ADFB82-D5A3-43E4-B2F4-FCD9B690315B}) (Version: 1.24.9931.5480 - Google, Inc.)
Google Earth Pro (HKLM-x32\...\{44FC61F0-2F8A-11E3-8CAE-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Talk Plugin (HKLM-x32\...\{E121A4FE-009B-385B-BB0D-B934E2A88288}) (Version: 5.2.4.18058 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Guild Wars 2 (HKLM-x32\...\Guild Wars 2) (Version:  - NCsoft Corporation, Ltd.)
HandBrake 0.9.9.1 (HKLM-x32\...\HandBrake) (Version: 0.9.9.1 - )
Harzing's Publish or Perish 4.0.18.4859 (HKLM\...\{5676F50B-9B69-415A-ACB5-E591BF48D282}) (Version: 4.0.18.4859 - Tarma Software Research Pty Ltd)
Helium (HKLM-x32\...\{9A781940-AC41-4D5E-8E1E-76A04B916FB9}) (Version: 1.0.0 - ClockworkMod)
HiJackThis (HKLM-x32\...\{45A66726-69BC-466B-A7A4-12FCBA4883D7}) (Version: 1.0.0 - Trend Micro)
HL-2270DW (HKLM-x32\...\{E2A97415-BD97-4867-B906-05E39E9EE51F}) (Version: 1.0.6.0 - Brother Industries, Ltd.)
ImageJ 1.45s (HKLM-x32\...\ImageJ_is1) (Version:  - NIH)
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
INFINITY Software (HKLM-x32\...\{483AD544-F7DC-11D7-8B5E-00104BCAE605}) (Version: 6.0.0 - Lumenera Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{7a06df8f-4c5a-4207-aa9e-019406e3a46d}) (Version: 17.1.0 - Intel Corporation)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.38 - Irfan Skiljan)
Java 8 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
KeePass Password Safe 2.29 (HKLM-x32\...\KeePassPasswordSafe2_is1) (Version: 2.29 - Dominik Reichl)
Light 33.0 (x64 en-US) (HKLM\...\Light 33.0 (x64 en-US)) (Version: 33.0 - Light)
Logitech SetPoint 6.32 (HKLM\...\sp6) (Version: 6.32.20 - Logitech)
MakeMKV v1.8.8 (HKLM-x32\...\MakeMKV) (Version: v1.8.8 - GuinpinSoft inc)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
MATLAB R2012b (HKLM\...\Matlab R2012b) (Version: 8.0 - The MathWorks, Inc.)
Media Player Classic - Home Cinema 1.6.1.4235 x64 (HKLM\...\{2ACBF1FA-F5C3-4B19-A774-B22A31F231B9}_is1) (Version: 1.6.1.4235 - MPC-HC Team)
Microsoft .NET Framework 1.1 (HKLM-x32\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (HKLM-x32\...\{95716cce-fc71-413f-8ad5-56c2892d4b3a}) (Version: 11.0.60610.1 - Microsoft Corporation)
MiniTool Power Data Recovery (HKLM-x32\...\MiniTool Power Data Recovery_is1) (Version:  - MiniTool Solution Ltd.)
Movie Maker (HKLM-x32\...\{8C22A294-DBBA-445F-B55C-E26817CCFE69}) (Version: 16.4.3522.0110 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{C95AEB53-7FAE-4257-97AF-7136E8D9F9CA}) (Version: 16.4.3522.0110 - Microsoft Corporation) Hidden
Mozilla Firefox 40.0.3 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 40.0.3 (x86 en-US)) (Version: 40.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 40.0.3.5716 - Mozilla)
Mp3tag v2.65a (HKLM-x32\...\Mp3tag) (Version: v2.65a - Florian Heidenreich)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Mumble 1.2.8 (HKLM-x32\...\{A9DBD31A-A09F-4C7E-86D1-3B21C59000D1}) (Version: 1.2.8 - Thorvald Natvig)
Nikon Message Center 2 (HKLM-x32\...\{B014EE44-9197-4513-9613-71E6EB1B514E}) (Version: 2.1.0 - Nikon)
Nikon Movie Editor (HKLM-x32\...\{5CAD3393-EEC0-44CE-9F93-BCAA365B77FB}) (Version: 2.7.0 - Nikon)
Novacomd (HKLM\...\{BA9A297F-0198-4EE8-90CB-F5036C180E1D}) (Version: 1.0.0.73 - Palm, Inc.)
NVIDIA 3D Vision Driver 347.25 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 347.25 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.1.5 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.1.5 - NVIDIA Corporation)
NVIDIA Graphics Driver 347.25 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 347.25 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.33.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.33.0 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.14.0702 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.14.0702 - NVIDIA Corporation)
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
Outils de vérification linguistique 2013 de Microsoft Office - Français (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Pando Media Booster (HKLM-x32\...\{980A182F-E0A2-4A40-94C1-AE0C1235902E}) (Version: 2.6.0.1 - Pando Networks Inc.)
Papers (HKLM-x32\...\Papers) (Version: 1.5.8.259 - Mekentosj BV)
Picture Control Utility x64 (HKLM\...\{11953C65-BB4E-4CA4-B0F0-2600A4B20040}) (Version: 1.4.11 - Nikon)
Pidgin (HKLM-x32\...\Pidgin) (Version: 2.10.10 - )
Portrait Professional 10.8 (HKLM-x32\...\PortraitProfessional10_is1) (Version: 10.8 - Anthropics Technology Ltd.)
PortraitPro 12.1 (HKLM\...\PortraitPro12_is1) (Version: 12.1 - Anthropics Technology Ltd.)
ReadCube (HKLM-x32\...\{00F8F856-D706-2E3E-DA3E-8B4DB37F7BD5}) (Version: 1.1.011 - Labtiva, Inc) Hidden
ReadCube (HKLM-x32\...\com.readcube.catalyst) (Version: 1.1.011 - Labtiva, Inc)
Realtek Ethernet Controller All-In-One Windows Driver (HKLM-x32\...\{F7E7F0CB-AA41-4D5A-B6F2-8E6738EB063F}) (Version: 7.46.610.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6526 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Reader Driver (HKLM-x32\...\{62BBB2F0-E220-4821-A564-730807D2C34D}) (Version: 6.1.7600.10001 - Realtek Semiconductor Corp.)
ResearchSoft Direct Export Helper (HKLM-x32\...\ResearchSoft Direct Export Helper) (Version:  - )
Revo Uninstaller 1.94 (HKLM-x32\...\Revo Uninstaller) (Version: 1.94 - VS Revo Group)
RtkDashClientInstaller (HKLM-x32\...\{91EA9C6F-1666-4426-9C80-85019A7A0D62}) (Version: 1.0.9 - Realtek)
Samsung Kies3 (HKLM-x32\...\{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.15041.2 - Samsung Electronics Co., Ltd.) Hidden
Samsung Kies3 (HKLM-x32\...\InstallShield_{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.15041.2 - Samsung Electronics Co., Ltd.)
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.49.0 - SAMSUNG Electronics Co., Ltd.)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 3.1.3000 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 16.18.9 - NVIDIA Corporation) Hidden
Skype™ 6.1 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.1.129 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
System Requirements Lab (HKLM-x32\...\SystemRequirementsLab) (Version:  - )
TeamSpeak 3 Client (HKLM\...\TeamSpeak 3 Client) (Version: 3.0.16 - TeamSpeak Systems GmbH)
Telegram Desktop version 0.9.1 (HKCU\...\{53F49750-6209-4FBF-9CA8-7A333C87D1ED}_is1) (Version: 0.9.1 - Telegram Messenger LLP)
The Lord of the Rings Online™ v03.04.04.8012 (HKLM-x32\...\12bbe590-c890-11d9-9669-0800200c9a66_is1) (Version: 03.04.04.8012 - Turbine, Inc.)
Ventrilo Client for Windows x64 (HKLM\...\{EEB3F6BB-318D-4CE5-989F-8191FCBFB578}) (Version: 3.0.8.0 - Flagship Industries, Inc.)
ViewNX 2 (HKLM\...\{635BE602-BB9C-4C59-8CC5-93F9366E8A21}) (Version: 2.7.3 - Nikon)
VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
Windows Driver Package - Lumenera (luldr0a0) Image  (10/12/2011 ) (HKLM\...\1F2F3D91B8F263A3B7E9974895F5106A0E77044E) (Version: 10/12/2011  - Lumenera)
Windows Driver Package - Palm (WinUSB) Palm Devices  (10/09/2009 1.0.1) (HKLM\...\332CCC08910F1AE2E4D90D25DEDE87E3EF797832) (Version: 10/09/2009 1.0.1 - Palm)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3522.0110 - Microsoft Corporation)
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
Zerene Stacker 1.04 (HKLM\...\{3C69B65F-770A-444B-8F31-F1ABDAA9D000}_is1) (Version:  - Zerene Systems, LLC)

========================= Memory info: ===================================
Percentage of memory in use: 19%
Total physical RAM: 12265.16 MB
Available physical RAM: 9898.18 MB
Total Virtual: 24528.51 MB
Available Virtual: 22079.75 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:319.28 GB) (Free:90.81 GB) NTFS
2 Drive d: () (Fixed) (Total:146.39 GB) (Free:11.64 GB) NTFS

========================= Users: ========================================
User accounts for \\THEM

Administrator            ASPNET                   Guest                    
us                       

**** End of log ****

 

 

SPECCY:  http://speccy.piriform.com/results/tW7wtlWGMRb2Zcn4HAkqmnM


Edited by hamluis, 26 September 2015 - 09:06 AM.


#4 hamluis

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Posted 26 September 2015 - 09:24 AM

Why were you attempting to run Eraser?

 

Louis



#5 Esotericman

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Posted 26 September 2015 - 11:22 AM

I ran it on a USB, only to be sure things were gone.  That was a recent download.



#6 hamluis

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Posted 26 September 2015 - 11:27 AM

The hard drive reflects less than 160 days of use.

 

What "things"...did you have a malware problem?

 

Louis



#7 Esotericman

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Posted 26 September 2015 - 11:33 AM

I  did have a minor malware issue last week, I think there were 6 items.   They were removed with Malawarebytes.

 

As for the USB, it was only some old pictures.  I tend to be a tick OCD about things being gone even though they were only images of flowers and bees. 



#8 hamluis

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Posted 26 September 2015 - 12:42 PM

What is "slow booting"?

 

Your data submitted doesn't reflect any real issues, IMO.

 

What issues do you think your system has right now?

 

Louis



#9 Esotericman

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Posted 26 September 2015 - 04:25 PM

As of today, it is back to booting normally.  My main issue is that Office 2013 will not load now.  I also have a USB 3.0 port which seems to be having issues. 



#10 sparklestar

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Posted 26 September 2015 - 05:28 PM

What issue is the usb port having?

 

Can you just try to reinstall office 2013?



#11 Esotericman

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Posted 26 September 2015 - 05:35 PM

The port does not autoload usb's, seems to work at times and not at others.  I suspect a software issue, not hardware. 

 

I have tried the reinstall, it gives an error and says the bootstrapper is not working.  I can try again to generate the error again.



#12 hamluis

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Posted 26 September 2015 - 05:44 PM

FWIW , one of these may be of value.

 

Louis



#13 Esotericman

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Posted 26 September 2015 - 06:07 PM

I've been all over the third link.  I'll bang on this a bit more.  I didn't want to bother the group until I was sure I couldn't straighten it out myself, but if there is nothing major to be noted, then I'll get back to it. 



#14 Esotericman

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Posted 28 September 2015 - 11:48 AM

Well I've decided to nuke W7 and start from fresh.  Thanks for attempted assistance. 






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