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Windows stuck minimized


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17 replies to this topic

#1 Howardtheduck316

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Posted 25 September 2015 - 01:22 PM

Hello,

 

  First think you for reading. We have an office computer that is running windows 7 32 bit. It is about 2 years old and no previous issues. About 2 months ago the use started to complain that she could not re-open her minimized windows and her highlight function was in-op in internet explorer. the problem is easy to replicate. When you get 4 or more programs minimized and go to the task bar nothing will open. The preview will only briefly flash. Now if I close one of the windows/progrmas you can open the rest up without a problem. 

 

For her highlight it works fine in Chrome but the kicker is our work programs only run in IE.

 

Things I have tried: resetting IE options, run every scan I can for virus ect (malware bytes, adwcleaners, jrt) with nothing, removing and reinstalling IE, downgrading/upgrading IE, windows repair disk, switching between aero and basic views. 

 

any ideas?



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#2 hamluis

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Posted 25 September 2015 - 01:35 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Howardtheduck316

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Posted 25 September 2015 - 01:52 PM

MiniToolBox by Farbar  Version: 25-07-2015 01

Ran by Reception (administrator) on 25-09-2015 at 13:44:14

Running from "C:\Users\Reception\Downloads"

Microsoft Windows 7 Professional  Service Pack 1 (X86)

Model: OptiPlex 390 Manufacturer: Dell Inc.

Boot Mode: Normal

***************************************************************************

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (09/25/2015 01:40:40 PM) (Source: Application Hang) (User: )

Description: The program iexplore.exe version 11.0.9600.18015 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 10b4

Start Time: 01d0f7c1926ae68c

Termination Time: 17

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

 

Error: (09/25/2015 01:40:04 PM) (Source: Application Hang) (User: )

Description: The program iexplore.exe version 11.0.9600.18015 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 8ec

Start Time: 01d0f7bd4b3c5eb4

Termination Time: 7

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

 

Error: (09/25/2015 01:39:55 PM) (Source: Application Hang) (User: )

Description: The program iexplore.exe version 11.0.9600.18015 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 5ec

Start Time: 01d0f7c1828b9dde

Termination Time: 27

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

 

Error: (09/25/2015 01:08:24 PM) (Source: Application Hang) (User: )

Description: The program iexplore.exe version 11.0.9600.18015 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 14bc

Start Time: 01d0f7bce4fcb8cb

Termination Time: 7

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

 

Error: (09/25/2015 01:05:39 PM) (Source: Application Hang) (User: )

Description: The program iexplore.exe version 11.0.9600.18015 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1204

Start Time: 01d0f7bc227855ac

Termination Time: 0

 

 

http://speccy.piriform.com/results/ngmRaMqUZIOOdfQgJYfp72v


Edited by hamluis, 25 September 2015 - 02:04 PM.


#4 Howardtheduck316

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Posted 28 September 2015 - 09:56 AM

did you see anything in the report?



#5 dc3

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Posted 28 September 2015 - 10:32 AM

You didn't do what Louis requested.  You didn't post the last 10 Event Viewer log, the Installed Programs, or the Users, Partitions and Memory size.

 

What you did post was incomplete.  Please do what was requested.

 

This often happens when the window somehow ends up off screen in its restored state.  Do the following and see if it resolves this issue.

 
Try hold Windows Key windowskey_zps092d5c75.png+ Shift key, then press the Left Arrow key 2 or 3 times. If that doesn't work try again with the Right Arrow key instead.

Edited by dc3, 28 September 2015 - 10:33 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 Howardtheduck316

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Posted 28 September 2015 - 10:53 AM

Oh I just realized that, I am sorry. copy and paste fail.

 

MiniToolBox by Farbar  Version: 25-07-2015 01

Ran by Reception (administrator) on 28-09-2015 at 10:50:12

Running from "C:\Users\Reception\Downloads"

Microsoft Windows 7 Professional  Service Pack 1 (X86)

Model: OptiPlex 390 Manufacturer: Dell Inc.

Boot Mode: Normal

***************************************************************************

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (09/25/2015 02:45:19 PM) (Source: newlook 8.0) (User: Reception-PC)

Description: An unexpected exception has occurred:

 

    Module: C:\Program Files\Arkona Web Client\Nlsvr.exe

    Cause: FrameWndProc - Uncaught exception (hwnd=00050566, msg=07EB, wParam=FFFFFFFE, lParam=05B32B58)

    Location: .\Frame.cpp (line 1102)

 

Please report this error to looksoftware Pty. Ltd.

 

Error: (09/25/2015 02:45:17 PM) (Source: Application Hang) (User: )

Description: The program iexplore.exe version 11.0.9600.18015 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 

Process ID: 1414

 

Start Time: 01d0f7ca1eb27634

 

Termination Time: 16

 

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

 

Report Id:

 

Error: (09/25/2015 02:45:16 PM) (Source: Application Hang) (User: )

Description: The program iexplore.exe version 11.0.9600.18015 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 

Process ID: 122c

 

Start Time: 01d0f7c200b86e85

 

Termination Time: 0

 

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

 

Report Id:

 

Error: (09/25/2015 02:45:11 PM) (Source: newlook 8.0) (User: Reception-PC)

Description: An unexpected exception has occurred:

 

    Module: C:\Program Files\Arkona Web Client\Nlsvr.exe

    Cause: MacroRuntime::calcExpr - unexpected exception (expr=varDTHostName = "")

    Location: .\MacroRuntime.cpp (line 1295)

 

Please report this error to looksoftware Pty. Ltd.

 

Error: (09/25/2015 02:45:11 PM) (Source: newlook 8.0) (User: Reception-PC)

Description: An unexpected exception has occurred:

 

    Module: C:\Program Files\Arkona Web Client\Nlsvr.exe

    Cause: MacroRuntime::calcExpr - unexpected exception (expr=varSSOLaunchedByDT = "")

    Location: .\MacroRuntime.cpp (line 1295)

 

Please report this error to looksoftware Pty. Ltd.

 

Error: (09/25/2015 02:45:11 PM) (Source: newlook 8.0) (User: Reception-PC)

Description: An unexpected exception has occurred:

 

    Module: C:\Program Files\Arkona Web Client\Nlsvr.exe

    Cause: MacroRuntime::calcExpr - unexpected exception (expr=varSSOSignOnStatus = "sent")

    Location: .\MacroRuntime.cpp (line 1295)

 

Please report this error to looksoftware Pty. Ltd.

 

Error: (09/25/2015 02:45:11 PM) (Source: newlook 8.0) (User: Reception-PC)

Description: An unexpected exception has occurred:

 

    Module: C:\Program Files\Arkona Web Client\Nlsvr.exe

    Cause: MacroRuntime::calcExpr - unexpected exception (expr=varcrmid = "")

    Location: .\MacroRuntime.cpp (line 1295)

 

Please report this error to looksoftware Pty. Ltd.

 

Error: (09/25/2015 01:40:40 PM) (Source: Application Hang) (User: )

Description: The program iexplore.exe version 11.0.9600.18015 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 

Process ID: 10b4

 

Start Time: 01d0f7c1926ae68c

 

Termination Time: 17

 

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

 

Report Id:

 

Error: (09/25/2015 01:40:04 PM) (Source: Application Hang) (User: )

Description: The program iexplore.exe version 11.0.9600.18015 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 

Process ID: 8ec

 

Start Time: 01d0f7bd4b3c5eb4

 

Termination Time: 7

 

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

 

Report Id:

 

Error: (09/25/2015 01:39:55 PM) (Source: Application Hang) (User: )

Description: The program iexplore.exe version 11.0.9600.18015 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 

Process ID: 5ec

 

Start Time: 01d0f7c1828b9dde

 

Termination Time: 27

 

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

 

Report Id:

 

 

System errors:

=============

Error: (09/28/2015 08:42:53 AM) (Source: Schannel) (User: NT AUTHORITY)

Description: The following fatal alert was generated: 43. The internal error state is 252.

 

Error: (09/28/2015 08:42:53 AM) (Source: Schannel) (User: NT AUTHORITY)

Description: The following fatal alert was generated: 43. The internal error state is 252.

 

Error: (09/28/2015 07:30:27 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (09/28/2015 07:28:55 AM) (Source: Service Control Manager) (User: )

Description: The NTRU TSS v1.2.1.34 TCS service depends on the TPM Base Services service which failed to start because of the following error:

%%0

 

Error: (09/26/2015 08:08:31 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (09/26/2015 08:07:22 AM) (Source: Service Control Manager) (User: )

Description: The NTRU TSS v1.2.1.34 TCS service depends on the TPM Base Services service which failed to start because of the following error:

%%0

 

Error: (09/25/2015 01:39:18 PM) (Source: Schannel) (User: NT AUTHORITY)

Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (09/25/2015 01:10:18 PM) (Source: Schannel) (User: NT AUTHORITY)

Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (09/25/2015 12:54:53 PM) (Source: Service Control Manager) (User: )

Description: The NTRU TSS v1.2.1.34 TCS service depends on the TPM Base Services service which failed to start because of the following error:

%%0

 

Error: (09/25/2015 12:43:50 PM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

 

Microsoft Office Sessions:

=========================

Error: (09/25/2015 02:45:19 PM) (Source: newlook 8.0)(User: Reception-PC)

Description: An unexpected exception has occurred:

 

    Module: C:\Program Files\Arkona Web Client\Nlsvr.exe

    Cause: FrameWndProc - Uncaught exception (hwnd=00050566, msg=07EB, wParam=FFFFFFFE, lParam=05B32B58)

    Location: .\Frame.cpp (line 1102)

 

Please report this error to looksoftware Pty. Ltd.

 

Error: (09/25/2015 02:45:17 PM) (Source: Application Hang)(User: )

Description: iexplore.exe11.0.9600.18015141401d0f7ca1eb2763416C:\Program Files\Internet Explorer\iexplore.exe

 

Error: (09/25/2015 02:45:16 PM) (Source: Application Hang)(User: )

Description: iexplore.exe11.0.9600.18015122c01d0f7c200b86e850C:\Program Files\Internet Explorer\iexplore.exe

 

Error: (09/25/2015 02:45:11 PM) (Source: newlook 8.0)(User: Reception-PC)

Description: An unexpected exception has occurred:

 

    Module: C:\Program Files\Arkona Web Client\Nlsvr.exe

    Cause: MacroRuntime::calcExpr - unexpected exception (expr=varDTHostName = "")

    Location: .\MacroRuntime.cpp (line 1295)

 

Please report this error to looksoftware Pty. Ltd.

 

Error: (09/25/2015 02:45:11 PM) (Source: newlook 8.0)(User: Reception-PC)

Description: An unexpected exception has occurred:

 

    Module: C:\Program Files\Arkona Web Client\Nlsvr.exe

    Cause: MacroRuntime::calcExpr - unexpected exception (expr=varSSOLaunchedByDT = "")

    Location: .\MacroRuntime.cpp (line 1295)

 

Please report this error to looksoftware Pty. Ltd.

 

Error: (09/25/2015 02:45:11 PM) (Source: newlook 8.0)(User: Reception-PC)

Description: An unexpected exception has occurred:

 

    Module: C:\Program Files\Arkona Web Client\Nlsvr.exe

    Cause: MacroRuntime::calcExpr - unexpected exception (expr=varSSOSignOnStatus = "sent")

    Location: .\MacroRuntime.cpp (line 1295)

 

Please report this error to looksoftware Pty. Ltd.

 

Error: (09/25/2015 02:45:11 PM) (Source: newlook 8.0)(User: Reception-PC)

Description: An unexpected exception has occurred:

 

    Module: C:\Program Files\Arkona Web Client\Nlsvr.exe

    Cause: MacroRuntime::calcExpr - unexpected exception (expr=varcrmid = "")

    Location: .\MacroRuntime.cpp (line 1295)

 

Please report this error to looksoftware Pty. Ltd.

 

Error: (09/25/2015 01:40:40 PM) (Source: Application Hang)(User: )

Description: iexplore.exe11.0.9600.1801510b401d0f7c1926ae68c17C:\Program Files\Internet Explorer\iexplore.exe

 

Error: (09/25/2015 01:40:04 PM) (Source: Application Hang)(User: )

Description: iexplore.exe11.0.9600.180158ec01d0f7bd4b3c5eb47C:\Program Files\Internet Explorer\iexplore.exe

 

Error: (09/25/2015 01:39:55 PM) (Source: Application Hang)(User: )

Description: iexplore.exe11.0.9600.180155ec01d0f7c1828b9dde27C:\Program Files\Internet Explorer\iexplore.exe

 

 

CodeIntegrity Errors:

===================================

  Date: 2015-07-31 14:14:59.510

  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\37529801-035b-4080-80e8-446c4887e8be\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_96f694b33cfd42bf\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.

 

  Date: 2015-07-31 14:14:59.494

  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\37529801-035b-4080-80e8-446c4887e8be\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_96f694b33cfd42bf\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.

 

  Date: 2015-07-31 14:14:59.447

  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\37529801-035b-4080-80e8-446c4887e8be\x86_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_47662a2706182d6f\wermgr.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.

 

  Date: 2015-07-31 14:14:59.432

  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\37529801-035b-4080-80e8-446c4887e8be\x86_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_47662a2706182d6f\wermgr.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.

 

 

=========================== Installed Programs ============================

 

32 Bit HP BiDi Channel Components Installer (HKLM\...\{9DE3F260-B88E-42CE-90E7-73C78C37D95E}) (Version: 1.1.0.2 - Hewlett-Packard) Hidden

Adobe Acrobat Reader DC (HKLM\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.008.20082 - Adobe Systems Incorporated)

Adobe AIR (HKLM\...\{31B9D218-FED2-4C6C-B19F-7294FFC130B0}) (Version: 18.0.0.199 - Adobe Systems Incorporated) Hidden

Adobe AIR (HKLM\...\Adobe AIR) (Version: 18.0.0.199 - Adobe Systems Incorporated)

Adobe Flash Player 19 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 19.0.0.185 - Adobe Systems Incorporated)

Adobe Photoshop CS (HKLM\...\{EFB21DE7-8C19-4A88-BB28-A766E16493BC}) (Version: CS - Adobe Systems, Inc.)

Adobe Refresh Manager (HKLM\...\{AC76BA86-0804-1033-1959-001824147215}) (Version: 1.8.0 - Adobe Systems Incorporated) Hidden

Adobe Shockwave Player 12.2 (HKLM\...\Adobe Shockwave Player) (Version: 12.2.0.162 - Adobe Systems, Inc.)

BioAPI Framework (HKLM\...\{9DAED4FC-2B0E-4F3F-8141-F2ABF02CCFCB}) (Version: 1.0.2 - Dell Inc.) Hidden

Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)

CCleaner (HKLM\...\CCleaner) (Version: 5.09 - Piriform)

Cisco WebEx Meetings (HKLM\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)

Citrix Online Launcher (HKLM\...\{F17C3DC2-2ACA-4B0E-BDBF-ACE61B14E7CD}) (Version: 1.0.183 - Citrix)

Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.50.4.0 - Conexant)

Custom (HKLM\...\{7206B668-FEE0-455B-BB1F-9B5A2E0EC94A}) (Version: 12.34.56.789 - Wave Systems Corp.) Hidden

CyberLink PowerDVD 9.5 (HKLM\...\{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.5.1.3225 - CyberLink Corp.) Hidden

CyberLink PowerDVD 9.5 (HKLM\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.5.1.3225 - CyberLink Corp.)

D3DX10 (HKLM\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden

Dell Backup and Recovery Manager (HKLM\...\{B7FB9195-E9FC-4316-930E-D799D5D712F7}) (Version: 1.3.1 - Dell Inc.)

Dell Data Protection | Access (HKLM\...\{A7D91856-258D-4C87-8041-B170851CE432}) (Version: 2.0.00000.154 - Dell Inc.)

Dell Data Protection | Access (HKLM\...\{ABBA2EA4-740E-4052-902B-9CA70B081E3F}) (Version: 01.00.00.154 - Wave Systems Corp) Hidden

Dell Data Protection | Access | Drivers (HKLM\...\{4E4E65EE-C456-45AC-B5AD-C62C3A325BD0}) (Version: 1.00.013 - Dell Inc.)

Dell Data Protection | Access | Middleware (HKLM\...\{841CBDD5-4BB5-403E-AEE3-2FADC3890BE8}) (Version: 1.00.008 - Dell Inc.)

Dell Edoc Viewer (HKLM\...\{3138EAD3-700B-4A10-B617-B3F8096EE30D}) (Version: 1.0.0 - Dell Inc)

Dell Open Print Driver (HKLM\...\{4519F48D-2965-46F9-939D-AF0DBFE387FA}) (Version: 1.10.6686 - Dell Inc.)

DellAccess (HKLM\...\{F839C6BD-E92E-48FA-9CE6-7BFAF94F7096}) (Version: 01.00.00.078 - Wave Systems Corp.) Hidden

DirectX 9 Runtime (HKLM\...\{AF9E97C1-7431-426D-A8D5-ABE40995C0B1}) (Version: 1.00.0000 - Sonic Solutions) Hidden

EMBASSY Security Center (HKLM\...\{EEAFE1E5-076B-430A-96D9-B567792AFA88}) (Version: 04.02.00.072 - Wave Systems Corp.) Hidden

Gemalto (HKLM\...\{0CCAF47C-E428-48C2-82B2-5F25CE1D67DA}) (Version: 01.01.01.0000 - Wave Systems Corp) Hidden

Google Chrome (HKLM\...\Google Chrome) (Version: 45.0.2454.99 - Google Inc.)

Google Earth (HKLM\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)

Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden

Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden

GoToMeeting 7.2.5.3356 (HKCU\...\GoToMeeting) (Version: 7.2.5.3356 - CitrixOnline)

Intel® Identity Protection Technology 1.1.2.0 (HKLM\...\{C01A86F5-56E7-101F-9BC9-E3F1025EB779}) (Version: 1.1.2.0 - Intel Corporation)

Intel® Management Engine Components (HKLM\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)

Intel® Processor Graphics (HKLM\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3040 - Intel Corporation)

Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)

Java 8 Update 60 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218060F0}) (Version: 8.0.600.27 - Oracle Corporation)

Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.60.27 - Oracle Corporation) Hidden

Junk Mail filter update (HKLM\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

Lexmark Software Uninstall (HKLM\...\Lexmark_HostCD) (Version:  - Lexmark International, Inc.)

Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)

Mesh Runtime (HKLM\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden

Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)

Microsoft Office Professional 2010 (HKLM\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)

Microsoft Project Professional 2010 (HKLM\...\Office14.PRJPROR) (Version: 14.0.7015.1000 - Microsoft Corporation)

Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40728.0 - Microsoft Corporation)

Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)

Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)

Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x86)) (Version: 10.0.50903 - Microsoft Corporation)

Mozilla Firefox 27.0 (x86 en-US) (HKLM\...\Mozilla Firefox 27.0 (x86 en-US)) (Version: 27.0 - Mozilla)

Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 27.0 - Mozilla)

MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)

MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)

NTRU TCG Software Stack (HKLM\...\{75E0B85A-085F-4BA3-B2BF-1995AFD8024D}) (Version: 2.1.34 - Security Innovation) Hidden

PC Meter Connect (HKLM\...\{D39BAE47-1B85-41F6-9348-44E965009B56}) (Version: 05.00.0056.0000 - Pitney Bowes)

PC-CCID (HKLM\...\{BD3068DE-D53B-4CE8-B2BC-32E1323441CD}) (Version: 2.0.0 - Gemalto) Hidden

PhotoShowExpress (HKLM\...\{3250260C-7A95-4632-893B-89657EB5545B}) (Version: 2.0.063 - Sonic Solutions) Hidden

Preboot Manager (HKLM\...\{3A6BE9F4-5FC8-44BB-BE7B-32A29607FEF6}) (Version: 03.02.00.066 - Wave Systems Corp.) Hidden

Private Information Manager (HKLM\...\{0B0A2153-58A6-4244-B458-25EDF5FCD809}) (Version: 07.00.00.026 - Wave Systems Corp.) Hidden

Roxio Activation Module (HKLM\...\{A121EEDE-C68F-461D-91AA-D48BA226AF1C}) (Version: 1.0 - Roxio) Hidden

Roxio BackOnTrack (HKLM\...\{5A06423A-210C-49FB-950E-CB0EB8C5CEC7}) (Version: 1.3.3 - Roxio) Hidden

Roxio Burn (HKLM\...\{7746BFAA-2B5D-4FFD-A0E8-4558F4668105}) (Version: 1.8 - Roxio) Hidden

Roxio Creator Starter (HKLM\...\{6F0BBEFE-BE1C-419B-BA1F-D36C9E7915BC}) (Version: 12.1.77.0 - Roxio)

Roxio Creator Starter (HKLM\...\{EF56258E-0326-48C5-A86C-3BAC26FC15DF}) (Version: 1.0.439 - Roxio) Hidden

Roxio Creator Starter (HKLM\...\{F06B5C4C-8D2E-4B24-9D43-7A45EEC6C878}) (Version: 5.0.0 - Roxio) Hidden

Roxio Express Labeler 3 (HKLM\...\{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}) (Version: 3.2.2 - Roxio) Hidden

Roxio File Backup (HKLM\...\{60B2315F-680F-4EB3-B8DD-CCDC86A7CCAB}) (Version: 1.3.2 - Roxio) Hidden

SecurePostListener (HKLM\...\{D28443B2-09B5-43B4-9F5B-662F90506CDA}) (Version: 1.0.54 - Innuity, Inc.)

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0015-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0016-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0019-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001B-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.PRJPROR_{09A9DF49-DA06-4093-A2FD-F339211E39EA}) (Version:  - Microsoft) Hidden

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.SingleImage_{09A9DF49-DA06-4093-A2FD-F339211E39EA}) (Version:  - Microsoft) Hidden

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.PRJPROR_{ECC1D579-DC17-4B90-929C-B4A0BB35F7B3}) (Version:  - Microsoft) Hidden

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.SingleImage_{ECC1D579-DC17-4B90-929C-B4A0BB35F7B3}) (Version:  - Microsoft) Hidden

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PRJPROR_{8C5A05B6-FF56-480F-A0E6-9F4BCA4B4CAC}) (Version:  - Microsoft) Hidden

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.SingleImage_{8C5A05B6-FF56-480F-A0E6-9F4BCA4B4CAC}) (Version:  - Microsoft) Hidden

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-002C-0409-0000-0000000FF1CE}_Office14.PRJPROR_{945F1D43-451D-4383-9BBE-241F37950B15}) (Version:  - Microsoft) Hidden

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-002C-0409-0000-0000000FF1CE}_Office14.SingleImage_{945F1D43-451D-4383-9BBE-241F37950B15}) (Version:  - Microsoft) Hidden

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.PRJPROR_{8DD50F3B-E0BD-4E39-AF1F-2F316B4FC528}) (Version:  - Microsoft) Hidden

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.SingleImage_{8DD50F3B-E0BD-4E39-AF1F-2F316B4FC528}) (Version:  - Microsoft) Hidden

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-00A1-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-00B4-0409-0000-0000000FF1CE}_Office14.PRJPROR_{1C004813-5961-42E4-BE7E-87F25987B906}) (Version:  - Microsoft) Hidden

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0115-0409-0000-0000000FF1CE}_Office14.PRJPROR_{8DD50F3B-E0BD-4E39-AF1F-2F316B4FC528}) (Version:  - Microsoft) Hidden

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0115-0409-0000-0000000FF1CE}_Office14.SingleImage_{8DD50F3B-E0BD-4E39-AF1F-2F316B4FC528}) (Version:  - Microsoft) Hidden

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-0117-0409-0000-0000000FF1CE}_Office14.SingleImage_{D6A2CD7F-C90C-4B90-BBA7-2BADE2E08610}) (Version:  - Microsoft) Hidden

Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{91140000-003B-0000-0000-0000000FF1CE}_Office14.PRJPROR_{58FA40EF-ABA9-4FED-AD3D-318A6073934D}) (Version:  - Microsoft)

Sonic CinePlayer Decoder Pack (HKLM\...\{9A00EC4E-27E1-42C4-98DD-662F32AC8870}) (Version: 4.3.0 - Sonic Solutions) Hidden

SPBA 5.9 (HKLM\...\{2EECD5EF-5095-467C-B80C-4AB3096EFD60}) (Version: 5.9.4.6686 - UPEK Inc.) Hidden

Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)

Spectrio (HKCU\...\847198815.www.spectrio.com) (Version:  - www.spectrio.com)

swMSM (HKLM\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden

Symantec Endpoint Protection (HKLM\...\{C335C87B-2D3E-4CCC-BB4B-CE60617B1A51}) (Version: 12.1.2015.2015 - Symantec Corporation)

Trusted Drive Manager (HKLM\...\{6AC87FB3-ACFC-4416-890C-8976D5A9B371}) (Version: 4.0.0.512 - Wave Systems Corp.) Hidden

Upek Touchchip Fingerprint Reader (HKLM\...\{4E60E212-3177-4B16-BCB3-616CCC52357D}) (Version: 1.2.004 - Dell Inc.) Hidden

Wave Infrastructure Installer (HKLM\...\{A32F592F-AA0E-49AF-8E85-A0A25AF83314}) (Version: 07.02.40.0008 - Wave Systems Corp) Hidden

Wave Support Software Installer (HKLM\...\{07D618CD-B016-438A-ADC9-A75BD23F85CE}) (Version: 05.12.00.012 - Wave Systems Corp) Hidden

Windows Driver Package - Dell Inc. PBADRV System  (09/11/2009 1.0.1.6) (HKLM\...\9512AA21B791B05A54E27065C45BBC417AB282DF) (Version: 09/11/2009 1.0.1.6 - Dell Inc.)

Windows Driver Package - Pitney Bowes (DM150Drv) USB  (07/04/2010 2.0.1.5) (HKLM\...\BD561D5D94E7AFC181BE8A098D2EC2B90BD07068) (Version: 07/04/2010 2.0.1.5 - Pitney Bowes)

Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)

Windows Live Mesh ActiveX Control for Remote Connections (HKLM\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)

 

========================= Memory info: ===================================

 

Percentage of memory in use: 52%

Total physical RAM: 3240.94 MB

Available physical RAM: 1554.69 MB

Total Virtual: 6480.2 MB

Available Virtual: 4888.43 MB

 

========================= Partitions: =====================================

 

1 Drive c: (OS) (Fixed) (Total:221.09 GB) (Free:134.03 GB) NTFS

2 Drive d: (Repair disc Windows 7 32-bit) (CDROM) (Total:0.15 GB) (Free:0 GB) UDF

 

========================= Users: ========================================

 

User accounts for \\RECEPTION-PC

 

Administrator            Guest                    Reception               

 

 

**** End of log ****



#7 dc3

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Posted 28 September 2015 - 10:59 AM

Did you try what I suggested using the Windows key and the shift key etc.?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 Howardtheduck316

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Posted 28 September 2015 - 11:55 AM

Did you try what I suggested using the Windows key and the shift key etc.?

 Yes I did, it did not correct the issue.



#9 dc3

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Posted 28 September 2015 - 12:13 PM

Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and choose Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
This will open the Elevated Command Prompt, it will look similar to the image below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
Copy and paste sfc /scannow in the command prompt, then press Enter to start the scan.  
 
If the scan finds no integrity  problems the scan will stop.  Type in exit, then press Enter to stop the scan.
 
When the scan is finished and if intergrity issues are found, please do the following.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png then copy and paste the following in the Search programs and files box.
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
 
This will place a new icon on the desktop titled sfcdetails.  Double click on this icon to  
the CBS log, copy and paste the log in your topic.
 
If this fails to place the icon on your desktop run the command from the Command Prompt.  Use the instructions I provided at the start of this tutorial.
 
This log may be very large, if you have problems posting it try breaking it into smaller parts.  When you copy these parts you will highlight the section you are going to copy.  If you leave that section highlighted it will give you a quick reference for where you left off.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 Howardtheduck316

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Posted 28 September 2015 - 12:47 PM

Windows system check found no integrity issues. I made youtube video of the issue to send to a friend. Maybe it would help here as well.  https://www.youtube.com/watch?v=egZ_QNycArM



#11 dc3

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Posted 29 September 2015 - 11:51 AM

The video is marked "Private".

 

Please do the following.

 

Launching Internet Explorer Without Add-ons
 
  • Click Start
  • Type iexplore.exe -extoff in the Search programs and files box, then press Enter
  • Check the browser behavior
 
 
Please run the MiniToolBox again, but only check mark the last 10 Event Viewer log.

Edited by dc3, 29 September 2015 - 11:52 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 Howardtheduck316

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Posted 29 September 2015 - 02:08 PM

this seems to have corrected both the window hang issue and the highlighting problem. I also made the video public.

 

 

 

MiniToolBox by Farbar  Version: 25-07-2015 01

Ran by Reception (administrator) on 29-09-2015 at 14:00:13

Running from "C:\Users\Reception\Downloads"

Microsoft Windows 7 Professional  Service Pack 1 (X86)

Model: OptiPlex 390 Manufacturer: Dell Inc.

Boot Mode: Normal

***************************************************************************

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (09/28/2015 04:59:04 PM) (Source: Windows Search Service) (User: )

Description: Windows Search Service failed to process the list of included and excluded locations with the error <10, 0x80070005, "">.

 

Error: (09/25/2015 02:45:19 PM) (Source: newlook 8.0) (User: Reception-PC)

Description: An unexpected exception has occurred:

Module: C:\Program Files\Arkona Web Client\Nlsvr.exe

    Cause: FrameWndProc - Uncaught exception (hwnd=00050566, msg=07EB, wParam=FFFFFFFE, lParam=05B32B58)

    Location: .\Frame.cpp (line 1102)

Please report this error to looksoftware Pty. Ltd.

 

Error: (09/25/2015 02:45:17 PM) (Source: Application Hang) (User: )

Description: The program iexplore.exe version 11.0.9600.18015 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1414

Start Time: 01d0f7ca1eb27634

Termination Time: 16

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

 

Error: (09/25/2015 02:45:16 PM) (Source: Application Hang) (User: )

Description: The program iexplore.exe version 11.0.9600.18015 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 122c

Start Time: 01d0f7c200b86e85

Termination Time: 0

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

 

Error: (09/25/2015 02:45:11 PM) (Source: newlook 8.0) (User: Reception-PC)

Description: An unexpected exception has occurred:

    Module: C:\Program Files\Arkona Web Client\Nlsvr.exe

    Cause: MacroRuntime::calcExpr - unexpected exception (expr=varDTHostName = "")

    Location: .\MacroRuntime.cpp (line 1295)

Please report this error to looksoftware Pty. Ltd.

 

Error: (09/25/2015 02:45:11 PM) (Source: newlook 8.0) (User: Reception-PC)

Description: An unexpected exception has occurred:

    Module: C:\Program Files\Arkona Web Client\Nlsvr.exe

    Cause: MacroRuntime::calcExpr - unexpected exception (expr=varSSOLaunchedByDT = "")

    Location: .\MacroRuntime.cpp (line 1295)

Please report this error to looksoftware Pty. Ltd.

 

Error: (09/25/2015 02:45:11 PM) (Source: newlook 8.0) (User: Reception-PC)

Description: An unexpected exception has occurred:

    Module: C:\Program Files\Arkona Web Client\Nlsvr.exe

    Cause: MacroRuntime::calcExpr - unexpected exception (expr=varSSOSignOnStatus = "sent")

    Location: .\MacroRuntime.cpp (line 1295)

Please report this error to looksoftware Pty. Ltd.

 

Error: (09/25/2015 02:45:11 PM) (Source: newlook 8.0) (User: Reception-PC)

Description: An unexpected exception has occurred:

    Module: C:\Program Files\Arkona Web Client\Nlsvr.exe

    Cause: MacroRuntime::calcExpr - unexpected exception (expr=varcrmid = "")

    Location: .\MacroRuntime.cpp (line 1295)

Please report this error to looksoftware Pty. Ltd.

 

Error: (09/25/2015 01:40:40 PM) (Source: Application Hang) (User: )

Description: The program iexplore.exe version 11.0.9600.18015 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 10b4

Start Time: 01d0f7c1926ae68c

Termination Time: 17

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

 

Error: (09/25/2015 01:40:04 PM) (Source: Application Hang) (User: )

Description: The program iexplore.exe version 11.0.9600.18015 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 8ec

Start Time: 01d0f7bd4b3c5eb4

Termination Time: 7

Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Report Id:

 

 

System errors:

=============

Error: (09/29/2015 07:33:39 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (09/29/2015 07:32:22 AM) (Source: Service Control Manager) (User: )

Description: NTRU TSS v1.2.1.34 TCS service depends on the TPM Base Services service which failed to start because of the following error: %%0

 

Error: (09/28/2015 04:53:30 PM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (09/28/2015 04:52:16 PM) (Source: Service Control Manager) (User: )

Description: The NTRU TSS v1.2.1.34 TCS service depends on the TPM Base Services service which failed to start because of the following error:

%%0

 

Error: (09/28/2015 08:42:53 AM) (Source: Schannel) (User: NT AUTHORITY)

Description: The following fatal alert was generated: 43. The internal error state is 252.

 

Error: (09/28/2015 08:42:53 AM) (Source: Schannel) (User: NT AUTHORITY)

Description: The following fatal alert was generated: 43. The internal error state is 252.

 

Error: (09/28/2015 07:30:27 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (09/28/2015 07:28:55 AM) (Source: Service Control Manager) (User: )

Description: NTRU TSS v1.2.1.34 TCS service depends on the TPM Base Services service which failed to start because of the following error: %%0

 

Error: (09/26/2015 08:08:31 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (09/26/2015 08:07:22 AM) (Source: Service Control Manager) (User: )

Description: NTRU TSS v1.2.1.34 TCS service depends on the TPM Base Services service which failed to start because of the following error: %%0

 

 

Microsoft Office Sessions:

=========================

Error: (09/28/2015 04:59:04 PM) (Source: Windows Search Service)(User: )

Description: 100x80070005

 

Error: (09/25/2015 02:45:19 PM) (Source: newlook 8.0)(User: Reception-PC)

Description: An unexpected exception has occurred:

    Module: C:\Program Files\Arkona Web Client\Nlsvr.exe

    Cause: FrameWndProc - Uncaught exception (hwnd=00050566, msg=07EB, wParam=FFFFFFFE, lParam=05B32B58)

    Location: .\Frame.cpp (line 1102)

Please report this error to looksoftware Pty. Ltd.

 

Error: (09/25/2015 02:45:17 PM) (Source: Application Hang)(User: )

Description: iexplore.exe11.0.9600.18015141401d0f7ca1eb2763416C:\Program Files\Internet Explorer\iexplore.exe

 

Error: (09/25/2015 02:45:16 PM) (Source: Application Hang)(User: )

Description: iexplore.exe11.0.9600.18015122c01d0f7c200b86e850C:\Program Files\Internet Explorer\iexplore.exe

 

Error: (09/25/2015 02:45:11 PM) (Source: newlook 8.0)(User: Reception-PC)

Description: An unexpected exception has occurred:

    Module: C:\Program Files\Arkona Web Client\Nlsvr.exe

    Cause: MacroRuntime::calcExpr - unexpected exception (expr=varDTHostName = "")

    Location: .\MacroRuntime.cpp (line 1295)

Please report this error to looksoftware Pty. Ltd.

 

Error: (09/25/2015 02:45:11 PM) (Source: newlook 8.0)(User: Reception-PC)

Description: An unexpected exception has occurred:

    Module: C:\Program Files\Arkona Web Client\Nlsvr.exe

    Cause: MacroRuntime::calcExpr - unexpected exception (expr=varSSOLaunchedByDT = "")

    Location: .\MacroRuntime.cpp (line 1295)

Please report this error to looksoftware Pty. Ltd.

 

Error: (09/25/2015 02:45:11 PM) (Source: newlook 8.0)(User: Reception-PC)

Description: An unexpected exception has occurred:

    Module: C:\Program Files\Arkona Web Client\Nlsvr.exe

    Cause: MacroRuntime::calcExpr - unexpected exception (expr=varSSOSignOnStatus = "sent")

    Location: .\MacroRuntime.cpp (line 1295)

Please report this error to looksoftware Pty. Ltd.

 

Error: (09/25/2015 02:45:11 PM) (Source: newlook 8.0)(User: Reception-PC)

Description: An unexpected exception has occurred:

    Module: C:\Program Files\Arkona Web Client\Nlsvr.exe

    Cause: MacroRuntime::calcExpr - unexpected exception (expr=varcrmid = "")

    Location: .\MacroRuntime.cpp (line 1295)

Please report this error to looksoftware Pty. Ltd.

 

Error: (09/25/2015 01:40:40 PM) (Source: Application Hang)(User: )

Description: iexplore.exe11.0.9600.1801510b401d0f7c1926ae68c17C:\Program Files\Internet Explorer\iexplore.exe

 

Error: (09/25/2015 01:40:04 PM) (Source: Application Hang)(User: )

Description: iexplore.exe11.0.9600.180158ec01d0f7bd4b3c5eb47C:\Program Files\Internet Explorer\iexplore.exe

 

 

CodeIntegrity Errors:

===================================

  Date: 2015-07-31 14:14:59.510

  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\37529801-035b-4080-80e8-446c4887e8be\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_96f694b33cfd42bf\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.

 

  Date: 2015-07-31 14:14:59.494

  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\37529801-035b-4080-80e8-446c4887e8be\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_10.0.10074.1_none_96f694b33cfd42bf\werfault.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.

 

  Date: 2015-07-31 14:14:59.447

  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\37529801-035b-4080-80e8-446c4887e8be\x86_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_47662a2706182d6f\wermgr.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.

 

  Date: 2015-07-31 14:14:59.432

  Description: Windows is unable to verify the integrity of the file \Device\HarddiskVolume3\$Windows.~BT\Updates\Critical\37529801-035b-4080-80e8-446c4887e8be\x86_microsoft-windows-errorreportingcore_31bf3856ad364e35_10.0.10074.1_none_47662a2706182d6f\wermgr.exe because the signing certificate has been revoked.  Check with the publisher to see if a new signed version of the kernel module is available.

 

 

**** End of log ****


Edited by hamluis, 29 September 2015 - 03:07 PM.


#13 dc3

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Posted 29 September 2015 - 03:14 PM

So this has resolved your issue?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 Howardtheduck316

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Posted 29 September 2015 - 05:20 PM

If you don't mind I will give it a day or so to make sure. But it did not act up for the rest of the work day. Can you explain what you had me do with the last scan?



#15 rishitha

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Posted 30 September 2015 - 04:37 AM

Thanks for the post.






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