You have to keep in mind that helpers on BleepingComputer are all volunteers, and none of them are required, nor have the obligation to assist you with your issues and questions. There's no "employees" so to speak on BleepingComputer, so the answers and assistance you get all come from users that decides to give their own time to help users out. Also, a lot of users here are home users that only share their experiences and what they know, so obviously, they don't know everything and they cannot answer every questions that are being asked. In the other hands, there is indeed qualified users on BleepingComputer with the experience, skills and knowledge to answer questions accurately and offer proper assistance, however like the other users, it's impossible for them to pick up every threads there is. Personally, I could pick up every single threads in the Windows sections if I wanted to, however, do I do it? No. Why? Because I have other things to do: training here, training on Sysnative, work, being with my girlfriend, etc. I pick up threads whenever I can and if I can at least help a user out, I'm happy with it. Honestly, I would say to give at least 24 hours for a thread to receive a reply, even 48 hours. If you don't receive help then, you can start Googling a bit your question or issue and start adding more information about it in your thread to help the future user(s) that will assist you. The more information you can give, the better the changes of being assisted are. Also, some sections won't get a lot of reply maybe because there's not a lot of users that are interested in it. For instance, you'll never see me in the Graphics section since it's not my thing at all.
Maybe what I just said is a bit "rough", but to be honest, when I post on another forum, I don't expect an answer right away, but I usually get one within 48 hours, which I totally understand.
On a side note, can you link us your friend's thread? I'll take a look at it and if I can be of assistance, I'll help her out.
Also, there's the concept of "responsability" when you start posting in a thread as an helper and some people don't want to deal with that. It's hard to explain but it happens.
This is her thread, right?http://www.bleepingcomputer.com/forums/t/591500/memory-compatibility/#entry3826310
A bit lenghty for me to take care of as I'm going to bed, I'll read it tomorrow when I wake up. Right away I can see it involves hardware which isn't my cup of tea but I can give it a try (depending on the question, even I get assistance when it comes to hardware, I didn't put together my build, my friend did and I ordered the hardware and put it together).
Edited by Aura, 24 September 2015 - 09:12 PM.