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16 replies to this topic

#1 FredDee

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Posted 24 September 2015 - 06:05 PM

I usually use Google Chrome as my internet browser and suddenly it got replaced by a "MyBrowser" program that I've never installed. Virus scans turn up nothing and I seem to have lost my Google Chrome program because of the malware. Please help, thanks!



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#2 satchfan

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Posted 25 September 2015 - 01:48 AM

Hello FredDee and welcome to Bleeping Computer.

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:

  • please follow all instructions in the order posted
  • please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
  • all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
  • if you don't understand something, please don't hesitate to ask for clarification before proceeding
  • the fixes are specific to your problem and should only be used for this issue on this machine.
  • please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

===================================================

Note: Please complete these tasks in the order given in the instructions.

===================================================

Download and run AdwCleaner

Download AdwCleaner from here and save it to your desktop.


  • run AdwCleaner
  • when it has finished, select Clean
  • if it asks to reboot, allow the reboot
  • on reboot a log will be produced; please attach the content of the log to your next reply.

===================================================

Download and run Junkware Removal Tool

thisisujrt.gif Please download Junkware Removal Tool to your desktop.

  • shut down your protection software now to avoid potential conflicts.
  • run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator"
  • the tool will open and start scanning your system
  • please be patient as this can take a while to complete depending on your system's specifications
  • on completion, a log (JRT.txt) is saved to your desktop and will automatically open
  • post the contents of JRT.txt into your next message.

===================================================

Run Malwarebytes’ Anti-Malware

You mentioned that you downloaded Malwarebytes: if you no longer have it, you can download it again from here:

  • start Malwarebytes-Anti-Malware and update it, (“Update” tab}
  • once it is updated, click on “Scan” tab, select Threat Scan, then click Scan.
  • when the scan is complete, if no malicious items are found you can close the program
  • if malicious items are found be sure that everything is checked and click Quarantine
  • when removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • the log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • copy and paste the contents of that report in your next reply and exit MBAM.

NOTE: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Logs to include with next post:

AdwCleaner log
JRT.txt
Mbam.txt


Thanks

Satchfan

 


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#3 FredDee

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Posted 25 September 2015 - 08:35 PM

Here are the files, see attached. Thanks!  :thumbup2:

Attached Files



#4 satchfan

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Posted 26 September 2015 - 03:12 AM

That cleared some stuff up but I’d like a couple of different scans to see the current situation.

First:

Download zoek.exe to your Desktop:

Important: Disable your AntiVirus and AntiSpyware programs, so they do not interfere with the running of Zoek.exe. You can find instructions how to disable your security applications here.

  • on Windows Vista, 7/8, right-click Zoek.exe and select: Run as Administrator
  • give it a few seconds to appear
  • copy/paste the entire script inside the codebox below into the input field of Zoek:
    createsrpoint;
    autoclean;
    emptyalltemp;
    ipconfig /flushdns;b
    
  • close any open programs
  • click the Run script button, and wait. It takes a few minutes to run
  • when the tool finishes, the zoek-results.log is opened in Notepad: the log can also be found on the systemdrive, normally C:\
  • if a reboot is needed, the log will be opened after the reboot.

===================================================

Run Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • press Scan button
  • it will produce a log called Frst.txt in the same directory the tool is run from
  • please copy and paste log back here.
  • the first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the Frst.txt into your reply.

Logs to include with next post:

zoek-results.log
Frst.txt
Addition.txt

 

Can you tell me the current situation with your computer.

Thanks

Satchfan

 


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#5 FredDee

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Posted 26 September 2015 - 01:09 PM

Currently my computer does seem to have returned back to normal, however my Reason Core Security scan keeps popping up. It keeps saying it detects, "Threat.Chrome.Homepage (mystartsearch.com)"

Attached Files



#6 satchfan

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Posted 26 September 2015 - 03:03 PM

I think that uninstalling Chrome may the best answer. You cannot remove some Chrome problems except with an uninstall/re-install of Chrome, (even though Google have been aware of this since 2008 and haven't bothered to do anything about it).


Uninstall/Reinstall Google Chrome

First save all your bookmarks/favourites.

  • open Chrome, click on the 3 bars in the top right hand corner, select Bookmarks and then Bookmarks Manager
  • click on Organise and then select Export Bookmarks to HTML file, then choose Desktop to save it
  • again, click on the three bars in the top right hand corner and select Settings
  • in the list of Settings under “Sign in” click on Disconnect your Google Account – (if “Disconnect your Google Account” is not there, you will have to sign in using your Chrome username and password first to make it visible)
  • in the text of the next window click on “Google Dashboard” then, at the “Chrome sync” screen, click on Stop and Clear at the bottom
  • a box will open and ask for confirmation, click on OK (wait for this to complete before doing the next step)
  • when confirmation appears close that page and then click on Disconnect account
  • shut Google Chrome, click on Start > Control Panel > Programs and Features (or Add/Remove Programs in XP) and uninstall Google Chrome. Select Everything for removal if asked.

Reboot the system and then reinstall Google Chrome from here

Repeat the process to reinstate your bookmarks by going to Bookmarks > Bookmarks Manager > Organise and select Import Bookmarks.

Let me know if that has solved the problem.

Satchfan
 

 


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#7 FredDee

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Posted 26 September 2015 - 09:59 PM

It seemed to have solved the problem! Thank you so much for everything  :thumbup2:

 

Edit: 9/26/15 8:28 PM

Actually no because whenever I open up Reason Core Security, it keeps telling me to remove 1 threat, which would be the "Threat.Chrome.Homepage (mystartsearch.com)." I don't really know what to do here :\


Edited by FredDee, 26 September 2015 - 10:30 PM.


#8 satchfan

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Posted 27 September 2015 - 03:38 AM

IMPORTANT:

 Please DO NOT install/uninstall any programs unless asked to
 Please DO NOT run any scans other than those requested.

 

We give these instructions for a reason as the scans we run are in an order that helps us discover and dispose of infections. If you run anything on your own this can affect this process.

 

 

P2P - I see you have P2P software, (uTorrent), installed on your machine.

We are not here to pass judgment on file-sharing as a concept but we will warn you that engaging in this activity will always make your computer very susceptible to infection and re-infection.

If your computer is infected, it almost certainly contributed to your current situation.

Please note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are more often than not, infected. Those who write malware use P2P file-sharing as a major vehicle to spread their wares.

Please see this topic for more information:

P2P File Sharing Risks.

I would strongly recommend that you uninstall it now. You can do so via Control Panel, Programs, and then Programs and Features.

Should you decide to keep it, please don’t use it until we have finished up here.

===================================================
 

You need to move Farbar Recovery Scan Tool to your desktop otherwise fixes will not work.

  • go to your Downloads folder and locate Farbar Recovery Scan Tool
  • right click and select Cut
  • go to an empty spot on your desktop, right click and select Paste

Farbar Recovery Scan Tool should now be on your desktop.

================================================

Run Farbar Recovery Scan Tool

Open notepad. Please copy the contents of the code box below and paste it into Notepad.


FF Plugin HKU\S-1-5-21-3077216715-3300955365-1122010897-1002: @unity3d.com/UnityPlayer,version=1.0 -> C:\Users\Frederick\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll No File
CHR StartupUrls: Default -> "","hxxp://www.youtube.com/","hxxp://www.google.com/","hxxp://www.mystartsearch.com/?type=hp&ts=1443134665&z=56fa8ed1c689d1d6d493676g8z8zdc0g1c2zazebbz&from=cmi&uid=ST1000DM003-9YN162_S1D562LNXXXXS1D562LN","hxxps://www.google.com/?trackid=sp-006"
S2 amdacpksd; \??\C:\WINDOWS\system32\drivers\amdacpksd.sys [X]
S3 wfpcapture; \SystemRoot\System32\drivers\wfpcapture.sys [X]
Task: {0B427389-5F81-4FF5-AD4E-5199D29E5658} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {13F0E262-FA63-4229-92DB-C190ED8E70CD} - \Microsoft\Windows\Setup\GWXTriggers\Telemetry-4xd -> No File <==== ATTENTION
Task: {3627EA95-0E8F-472D-BACD-54C4AD5F869F} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {3984B251-079E-42DC-BB93-2E0943528098} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {429CACD1-8DF9-4FDF-A222-51B5F7802B4A} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {715D6ED3-CAC7-4FF9-967A-5B5BFE7F214C} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {78AC9D22-860E-4AB3-BCBA-58083388006E} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {9475433A-1F5E-4A86-A22A-860A900DA09A} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
Task: {CE3062DB-FEF5-438D-AF46-97314B0E2F17} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
Task: {ED6658D3-4489-43A9-921D-3634F324FF3E} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {F9574D64-8265-4DE8-9E3B-A690F0955E93} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

  • save the files as fixlist.txt in the same folder as FRST – NOTE: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work
  • run FRST64 then click Fix just once and wait
  • it will create a log (Fixlog.txt); please post it to your reply.

================================================

Run Zoek

Please run Zoek again.

Important : Disable your AntiVirus and AntiSpyware programs, so they do not interfere with the running of Zoek.exe.

  • on Windows Vista/7/8/10, right-click Zoek.exe and select: Run as Administrator
  • give it a few seconds to appear
  • copy/paste the entire script inside the codebox below into the input field of Zoek:
    createsrpoint;
    chrdefaults;
    emptyalltemp;
    emptyclsid;
    chromelook;
    
  • close any open programs
  • click the Run script button, and wait. It takes a few minutes to run.
  • when the tool finishes, the zoek-results.log is opened in Notepad: the log can also be found on the systemdrive, normally C:\
  • if a reboot is needed, the log will be opened after the reboot.

Logs to include in the next post:

Fixlog.txt
New zoek-results.log


Thanks

Satchfan

 


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#9 FredDee

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Posted 27 September 2015 - 11:07 PM

Sorry! Here are the logs.

Attached Files



#10 satchfan

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Posted 28 September 2015 - 05:22 AM

I don't know why Reason Core Security is still finding it if you re-installed Chrome according to the instructions.

Try setting the page that opens when you start Chrome.

  • click on the Customize icon, Chrome.gif, at the top right, click on Settings
  • under “On start-up”, check Open a specific page or set of pages and then on Set pages
    delete mystartsearch.com
  • set your start page to the page you wish, eg www.google.com

When you've done that, run Reason Core Security again and if it is still showing up, click on Remove Checked.

Please let me know how things are now.

 

Satchfan

 


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#11 FredDee

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Posted 28 September 2015 - 05:42 PM

I did what you said and ran a Full Scan. Nothing came up for sure this time!!! Thank you so much! :D

#12 satchfan

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Posted 29 September 2015 - 01:59 AM

Well done.

Let’s run an online scan to be sure nothing is left and if that’s clear I’ll send instructions to tidy up.


Run ESET Online Scan

Note: This may take a long time so please be patient.

IMPORTANT Please make sure you uncheck the box next to Remove found threats. Eset will detect anything that looks even slightly suspicious, which could include legitimate program files. If you do not uncheck the box, Eset will automatically remove all suspicious files which could leave some of your software inoperable.

Note: You can use Internet Explorer, FireFox or  Chrome for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Hold down Control and click on the following link to open ESET OnlineScan in a new window.

ESET OnlineScan

  • click the Eset online Scanner button
  • for alternate browsers only: (Microsoft Internet Explorer users can skip these steps)


    o    click on esetinstaller.exe to download the ESET Smart Installer. Save it to your desktop.
    o    double click on the Eset installer icon on your desktop.
     

  • check Yes, I accept the Terms of Use
  • click the Start button
  • accept any security warnings from your browser
  • check Enable detection of potentially unwanted applications
  • click Advanced settings and select the following:


    o    scan archives
    o    scan for potentially unsafe applications
    o    enable Anti-Stealth technology


    Note: Do not check Remove found threats
     

  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • when the scan completes, push List of found threats
  • push Export to Text file and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.



    Note - if ESET doesn't find any threats, no report will be created.
     

  • push the back button.
  • push Finish

When the scan is complete:

If no threats were found:
 


o    put a checkmark in "Uninstall application on close"
o    close program
o    report to me that nothing was found.
 

If threats were found:



o    click on "list of threats found"
o    click on "export to text file" and save it as ESET results and save to the desktop
o    Click on back
o    put a checkmark in "Uninstall application on close"
o    click on finish
o    close program
o    copy and paste the report here.
 

Thanks

Satchfan

 


Edited by satchfan, 29 September 2015 - 01:59 AM.

My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#13 FredDee

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Posted 01 October 2015 - 07:00 AM

C:\Program Files\Reason\Security\Protection\rscp\uninstall.exe a variant of Win32/InstallCore.ACL potentially unwanted application
C:\Program Files\Reason\Security\Protection\rscp\bin\collector.dll a variant of Win32/InstallCore.ACL potentially unwanted application
C:\Program Files\Reason\Security\Protection\rscp\bin\icuid.dll Win32/InstallCore.ACL potentially unwanted application


#14 satchfan

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Posted 01 October 2015 - 07:25 AM

Please copy all text in the code box below and paste it into Notepad:
 


@echo off
del /f /s /q "C:\Program Files\Reason\Security\Protection\rscp\uninstall.exe”
del /f /s /q “C:\Program Files\Reason\Security\Protection\rscp\bin\collector.dll”
del /f /s /q "C:\Program Files\Reason\Security\Protection\rscp\bin\icuid.dll”
del %0
  • save the Notepad file to your desktop and name it delfiles.bat
  • save type as "All Files"
  • on your desktop, double-click on delfiles.bat to run it, (a black CMD window will flash, then disappear - this is normal).

The files/folders, if found, will have been deleted and the "delfile.bat" file will also be deleted.

Can you tell me if there are any outstanding problems.

Satchfan
 

 


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#15 FredDee

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Posted 03 October 2015 - 05:17 AM

So far, nothing! :cool: Everything seems normal and none of my anti-virus, malware, protections programs are saying anything.






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