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Unable to run .exe from Program Files(x86) ie Office 2007 products, Adobe reader


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16 replies to this topic

#1 texcomp51

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Posted 24 September 2015 - 01:59 PM

Last night my daughter was doing homework on one of our computers working in Word 2007. She took a break for dinner and when she returned to the computer she was unable to open any office product. After looking further I determined that most of the .exe's in the Program Files(x86) were not working. I have tried several things with limited success. Norton 360 and Malwarebytes did not pick up anything. Since I am not sure what the cause of the problem is I started here.


Edited by texcomp51, 24 September 2015 - 05:50 PM.


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#2 hamluis

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Posted 24 September 2015 - 05:41 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 texcomp51

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Posted 24 September 2015 - 06:56 PM

Here are the results:

 

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Brian (administrator) on 24-09-2015 at 18:49:39
Running from "C:\Users\Brian\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Alienware X51 Manufacturer: Alienware
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/24/2015 06:47:41 PM) (Source: Application Error) (User: )
Description: Faulting application name: AcroRd32.exe, version: 11.0.12.18, time stamp: 0x55913bd0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x74874db2
Faulting process id: 0x15a0
Faulting application start time: 0xAcroRd32.exe0
Faulting application path: AcroRd32.exe1
Faulting module path: AcroRd32.exe2
Report Id: AcroRd32.exe3

 

Error: (09/24/2015 06:47:38 PM) (Source: Microsoft Office 12) (User: )
Description: Accepted Safe Mode action : Microsoft Office PowerPoint.

 

Error: (09/24/2015 06:47:30 PM) (Source: Application Error) (User: )
Description: Faulting application name: AcroRd32.exe, version: 11.0.12.18, time stamp: 0x55913bd0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x74874db2
Faulting process id: 0x1610
Faulting application start time: 0xAcroRd32.exe0
Faulting application path: AcroRd32.exe1
Faulting module path: AcroRd32.exe2
Report Id: AcroRd32.exe3

 

Error: (09/24/2015 06:47:19 PM) (Source: Application Error) (User: )
Description: Faulting application name: AcroRd32.exe, version: 11.0.12.18, time stamp: 0x55913bd0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x74874db2
Faulting process id: 0x16c4
Faulting application start time: 0xAcroRd32.exe0
Faulting application path: AcroRd32.exe1
Faulting module path: AcroRd32.exe2
Report Id: AcroRd32.exe3

 

Error: (09/24/2015 06:47:14 PM) (Source: Application Error) (User: )
Description: Faulting application name: WINWORD.EXE, version: 12.0.6727.5000, time stamp: 0x55a551e0
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18939, time stamp: 0x55afd8e7
Exception code: 0xc06d007e
Fault offset: 0x0000c42d
Faulting process id: 0xa78
Faulting application start time: 0xWINWORD.EXE0
Faulting application path: WINWORD.EXE1
Faulting module path: WINWORD.EXE2
Report Id: WINWORD.EXE3

 

Error: (09/24/2015 06:47:08 PM) (Source: Application Error) (User: )
Description: Faulting application name: WINWORD.EXE, version: 12.0.6727.5000, time stamp: 0x55a551e0
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18939, time stamp: 0x55afd8e7
Exception code: 0xc06d007e
Fault offset: 0x0000c42d
Faulting process id: 0x3cc
Faulting application start time: 0xWINWORD.EXE0
Faulting application path: WINWORD.EXE1
Faulting module path: WINWORD.EXE2
Report Id: WINWORD.EXE3

 

Error: (09/24/2015 07:27:12 AM) (Source: Application Error) (User: )
Description: Faulting application name: AcroRd32.exe, version: 11.0.12.18, time stamp: 0x55913bd0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x751d4db2
Faulting process id: 0x1100
Faulting application start time: 0xAcroRd32.exe0
Faulting application path: AcroRd32.exe1
Faulting module path: AcroRd32.exe2
Report Id: AcroRd32.exe3

 

Error: (09/24/2015 07:27:10 AM) (Source: Application Error) (User: )
Description: Faulting application name: AcroRd32.exe, version: 11.0.12.18, time stamp: 0x55913bd0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x751d4db2
Faulting process id: 0x1760
Faulting application start time: 0xAcroRd32.exe0
Faulting application path: AcroRd32.exe1
Faulting module path: AcroRd32.exe2
Report Id: AcroRd32.exe3

 

Error: (09/24/2015 07:27:08 AM) (Source: Application Error) (User: )
Description: Faulting application name: AcroRd32.exe, version: 11.0.12.18, time stamp: 0x55913bd0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x751d4db2
Faulting process id: 0x4cc
Faulting application start time: 0xAcroRd32.exe0
Faulting application path: AcroRd32.exe1
Faulting module path: AcroRd32.exe2
Report Id: AcroRd32.exe3

 

Error: (09/24/2015 07:27:05 AM) (Source: Application Error) (User: )
Description: Faulting application name: AcroRd32.exe, version: 11.0.12.18, time stamp: 0x55913bd0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x751d4db2
Faulting process id: 0x15bc
Faulting application start time: 0xAcroRd32.exe0
Faulting application path: AcroRd32.exe1
Faulting module path: AcroRd32.exe2
Report Id: AcroRd32.exe3

 

System errors:
=============
Error: (09/24/2015 06:39:48 AM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer MAB-ALIEN
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{3DBB8E7C-6F99-44CA-BEFC-C7453A13D604}.
The master browser is stopping or an election is being forced.

 

Error: (09/24/2015 06:03:30 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: BHDrvx64 SRTSP

 

Error: (09/24/2015 06:03:10 AM) (Source: Service Control Manager) (User: )
Description: The Windows Firewall service terminated with service-specific error %%5.

 

Error: (09/24/2015 06:02:28 AM) (Source: SRTSP) (User: )
Description: Error loading virus definitions.

 

Error: (09/16/2015 07:00:33 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

 

Error: (09/13/2015 12:09:17 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 20.

 

Error: (09/08/2015 07:33:45 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80240020: Upgrade to Windows 10 Home.

 

Error: (09/07/2015 10:25:04 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80240020: Upgrade to Windows 10 Home.

 

Error: (09/06/2015 02:54:40 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80240020: Upgrade to Windows 10 Home.

 

Error: (09/04/2015 09:07:34 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80240020: Upgrade to Windows 10 Home.

 

Microsoft Office Sessions:
=========================

 

=========================== Installed Programs ============================

Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 18.0.0.144 - Adobe Systems Incorporated)
Adobe Flash Player 19 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 19.0.0.185 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.12) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.12 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.8.158 - Adobe Systems, Inc.)
Alienware Command Center (HKLM\...\{ACBE8264-9018-49B8-9041-3A74E2596BF3}) (Version: 2.8.9.0 - Alienware Corp.) Hidden
Alienware Command Center (HKLM-x32\...\InstallShield_{ACBE8264-9018-49B8-9041-3A74E2596BF3}) (Version: 2.8.9.0 - Alienware Corp.)
Apple Application Support (32-bit) (HKLM-x32\...\{7FE25256-B7C1-480D-B736-10A67A833AEA}) (Version: 3.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{B255D495-4734-4E9B-B4F5-96702FD4A7B9}) (Version: 3.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{5D61F006-168C-4B8B-B7FD-F113C10AE0E4}) (Version: 8.2.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Bejeweled® 3 (HKLM-x32\...\{E99C27B2-EB2E-4244-9F5C-A96F55100F0C}) (Version: 1.1.13.4753 - Electronic Arts, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Dell MusicStage (HKLM-x32\...\{3BD7DD08-991B-4A2F-A165-614ED14EAADD}) (Version: 1.6.225.0 - Fingertapps)
Dell PhotoStage (HKLM-x32\...\{E4335E82-17B3-460F-9E70-39D9BC269DB3}) (Version: 1.5.0.65 - ArcSoft)
Dell Stage (HKLM-x32\...\{0F99CA59-7CB4-4167-A43A-4B1D5E584281}) (Version: 1.6.301.0 - Fingertapps)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.1.6664.10 - Dell)
Dell VideoStage  (HKLM-x32\...\{DCE0E79A-B9AC-41AC-98C1-7EF0538BCA7F}) (Version: 1.3.0.2214 - CyberLink Corp.) Hidden
Dell VideoStage  (HKLM-x32\...\InstallShield_{DCE0E79A-B9AC-41AC-98C1-7EF0538BCA7F}) (Version: 1.3.0.2214 - CyberLink Corp.)
Diablo III (HKLM-x32\...\Diablo III) (Version:  - Blizzard Entertainment)
DirectX 9 Runtime (HKLM-x32\...\{AF9E97C1-7431-426D-A8D5-ABE40995C0B1}) (Version: 1.00.0000 - Sonic Solutions) Hidden
Hearthstone (HKLM-x32\...\Hearthstone) (Version:  - Blizzard Entertainment)
Heroes of the Storm (HKLM-x32\...\Heroes of the Storm) (Version:  - Blizzard Entertainment)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3347 - Intel Corporation)
iTunes (HKLM\...\{BFEAB774-C7DC-4032-B05A-DA5F7CB7B365}) (Version: 12.2.2.25 - Apple Inc.)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Standard 2007 (HKLM-x32\...\STANDARDR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40728.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
MSI ODD Monitor (HKLM-x32\...\{B7D9BAAA-F068-4BF8-B929-462C3A8AB677}) (Version: 1.0.0.5 - Micro-Star Int'l Co., Ltd.) Hidden
MSI ODD Monitor (HKLM-x32\...\InstallShield_{B7D9BAAA-F068-4BF8-B929-462C3A8AB677}) (Version: 1.0.0.5 - Micro-Star Int'l Co., Ltd.)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Norton 360 Premier (HKLM-x32\...\N360) (Version: 22.5.2.15 - Symantec Corporation)
NVIDIA 3D Vision Controller Driver 352.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 352.65 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 355.82 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 355.82 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.4.5.57 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.4.5.57 - NVIDIA Corporation)
NVIDIA Graphics Driver 355.82 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 355.82 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.3 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.3 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.15.0428 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA Corporation)
Origin (HKLM-x32\...\Origin) (Version: 9.0.14.2148 - Electronic Arts, Inc.)
Peggle (HKLM-x32\...\{715AD72D-887A-459E-988B-D4F3E87FA24B}) (Version: 1.04.0.0 - PopCap Games)
PhotoShowExpress (HKLM-x32\...\{3250260C-7A95-4632-893B-89657EB5545B}) (Version: 2.0.063 - Sonic Solutions) Hidden
QuickTime 7 (HKLM-x32\...\{80CEEB1E-0A6C-45B9-A312-37A1D25FDEBC}) (Version: 7.78.80.95 - Apple Inc.)
RBVirtualFolder64Inst (HKLM\...\{9D6DFAD6-09E5-445E-A4B5-A388FEEBD90D}) (Version: 1.00.0000 - Roxio, Inc.) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6494 - Realtek Semiconductor Corp.)
Roxio Creator Starter (HKLM-x32\...\{6F0BBEFE-BE1C-419B-BA1F-D36C9E7915BC}) (Version: 12.1.77.0 - Roxio)
Roxio File Backup (HKLM\...\{60B2315F-680F-4EB3-B8DD-CCDC86A7CCAB}) (Version: 1.3.2 - Roxio) Hidden
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 4.1.2000 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.4.5.57 - NVIDIA Corporation) Hidden
Sonic CinePlayer Decoder Pack (HKLM-x32\...\{9A00EC4E-27E1-42C4-98DD-662F32AC8870}) (Version: 4.3.0 - Sonic Solutions) Hidden
Stardock MyColors (HKLM-x32\...\{6F7614CC-F33A-4877-8814-49856F441F3C}) (Version: 2.7.500 - Stardock Corporation) Hidden
Stardock MyColors (HKLM-x32\...\Stardock MyColors) (Version: 2.7.500 - Stardock Corporation)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
The Sims 2: Ultimate Collection (HKLM-x32\...\{04450C18-F039-4B81-A621-70C3B0F523D5}) (Version: 1.0.0.0 - Electronic Arts)
The Sims™ 3 (HKLM-x32\...\{C05D8CDB-417D-4335-A38C-A0659EDFD6B8}) (Version: 1.67.2 - Electronic Arts)
The Sims™ 3 Ambitions (HKLM-x32\...\{910F4A29-1134-49E0-AD8B-56E4A3152BD1}) (Version: 4.0.87 - Electronic Arts)
The Sims™ 3 Generations (HKLM-x32\...\{E6B88BD6-E4B2-4701-A648-B6DAC6E491CC}) (Version: 8.0.152 - Electronic Arts)
The Sims™ 3 Into the Future (HKLM-x32\...\{A0BBD6C7-B546-4048-B33A-F21F5C9F5B09}) (Version: 21.0.150 - Electronic Arts)
The Sims™ 3 Island Paradise (HKLM-x32\...\{DB21639E-FE55-432C-BCA2-0C5249E3F79E}) (Version: 19.0.101 - Electronic Arts)
The Sims™ 3 Late Night (HKLM-x32\...\{45057FCE-5784-48BE-8176-D9D00AF56C3C}) (Version: 6.0.81 - Electronic Arts)
The Sims™ 3 Pets (HKLM-x32\...\{C12631C6-804D-4B32-B0DD-8A496462F106}) (Version: 10.0.96 - Electronic Arts)
The Sims™ 3 Pets Create A Pet Demo (HKLM-x32\...\{F617CEFF-8242-42AF-95BE-2545DB029A0C}) (Version: 1.0.49 - Electronic Arts)
The Sims™ 3 Seasons (HKLM-x32\...\{3DE92282-CB49-434F-81BF-94E5B380E889}) (Version: 16.0.136 - Electronic Arts)
The Sims™ 3 Showtime (HKLM-x32\...\{3BBFD444-5FAB-49F6-98B1-A1954E831399}) (Version: 12.0.273 - Electronic Arts)
The Sims™ 3 Supernatural (HKLM-x32\...\{B37DAFA5-717D-41F8-BDFB-3A4B68C0B3A1}) (Version: 15.0.135 - Electronic Arts)
The Sims™ 3 Town Life Stuff (HKLM-x32\...\{7B11296A-F894-449C-8DF6-6AAAA7D4D118}) (Version: 9.0.73 - Electronic Arts)
The Sims™ 3 University Life (HKLM-x32\...\{F26DE8EF-F2CF-40DC-8CDA-CC0D82D11B36}) (Version: 18.0.126 - Electronic Arts)
The Sims™ 3 World Adventures (HKLM-x32\...\{BA26FFA5-6D47-47DB-BE56-34C357B5F8CC}) (Version: 2.0.86 - Electronic Arts)
The Sims™ 4 (HKLM-x32\...\{48EBEBBF-B9F8-4520-A3CF-89A730721917}) (Version: 1.10.63.1020 - Electronic Arts Inc.)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
World of Warcraft (HKLM-x32\...\World of Warcraft) (Version:  - Blizzard Entertainment)

 

========================= Memory info: ===================================

Percentage of memory in use: 30%
Total physical RAM: 8086.25 MB
Available physical RAM: 5589.06 MB
Total Virtual: 16170.71 MB
Available Virtual: 13476.17 MB

 

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:930.32 GB) (Free:688.95 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:0.73 GB) (Free:0.53 GB) NTFS

========================= Users: ========================================

User accounts for \\TAB-PC

Administrator            Brian                    Guest                   

**** End of log ****

 

http://speccy.piriform.com/results/YVYQT0vjr15yF0ZXu1Y4Q58


Edited by hamluis, 25 September 2015 - 01:42 PM.


#4 Phantom010

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Posted 25 September 2015 - 07:23 AM

Are you having trouble opening exe's only from that folder?


Edited by Phantom010, 25 September 2015 - 07:24 AM.


#5 texcomp51

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Posted 25 September 2015 - 08:31 AM

After further troubleshooting last night and this morning it looks like the only affected programs are Microsoft Word 2007, Microsoft PowerPoint and Adobe Reader.

#6 Phantom010

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Posted 25 September 2015 - 08:36 AM

After further troubleshooting last night and this morning it looks like the only affected programs are Microsoft Word 2007, Microsoft PowerPoint and Adobe Reader.

 

Yes, but only from within the Program Files(x86) folder?

 

Are you getting any specific error messages?



#7 texcomp51

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Posted 25 September 2015 - 08:42 AM

No actually also using the program icons as well. Sometimes the program just will not open, other times an error appears that states the program was unable to open and that information will be sent to Microsoft.


Edited by texcomp51, 25 September 2015 - 09:08 AM.


#8 texcomp51

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Posted 25 September 2015 - 11:40 PM

I now have tried uninstalling/re-installing Adobe but that did not make a difference. I also ran repair on office but that also did not help. I am at a loss as to what to try next.



#9 jhayz

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Posted 26 September 2015 - 01:25 AM

It seems one of the errors on your logs points to your current antivirus, can you try disabling it temporarily? But check first if you have a restore point before the problem started to happen and then use one of the restore points closer to the date it started to happen. A Windows update might have been a cause of this issue.


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#10 texcomp51

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Posted 26 September 2015 - 08:50 AM

I did disable the antivirus and tried, but Word, PowerPoint and Adobe reader still would not open. I also went to an earlier restore point when this first started but that made no difference. I also have uninstalled/re-installed OFFICE 2007 and Adobe Reader. What is kind of strange is that if I try to open a word document 10-15 times and close out the errors, it will eventually open and from that point I can use the program until I restart the computer. It is the same for Adobe.


Edited by texcomp51, 26 September 2015 - 09:18 AM.


#11 jhayz

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Posted 26 September 2015 - 11:07 PM

Can you try opening the program and files in safemode? I would try running system file checker just in case also. Can never rule out possibly a virus infection or a hard drive containing bad sectors. Run a hard drive test please.


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#12 texcomp51

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Posted 27 September 2015 - 10:20 AM

I have ran Norton 360, Malware bytes, and ESET online scanner all came back negative. I have ran defrag on hard drive as well as sfc scannow. Is there something else I can try? Also unable to open in safe mode.


Edited by texcomp51, 27 September 2015 - 10:22 AM.


#13 jhayz

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Posted 28 September 2015 - 12:12 AM

I would suggest removing your Norton protection software by using the removal tool then check the difference.


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#14 mgrzeg

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Posted 28 September 2015 - 11:17 AM

If it's not a problem, you may also consider preparing a full memory dump of the failing process - it seems, that something is going wrong during the initialization of the app and analysis of the dump may answer some questions. To prepare such a dump:

 

1. Download the procdump: [CLICK]

2. Create a new directory c:\dumps

3. Unpack and store the procdump.exe in the c:\dumps

4. Run command line (Start | type cmd.exe into the start search box)

5. In the command line, change the working directory to the c:\dumps

 

cd c:\dumps

 

6. Run the procdump in the wait mode for AcroRd32.exe

 

procdump.exe -e -ma -w AcroRd32.exe

 

7. Try to run the Acrobat Reader and wait for the dump. Then compress the file (you can use the 7-zip) and upload it to zippyshare.com or any other web file sharing site.

 

Sometimes the procdump doesn't create a dump, as the application exits just after first chance exception. In that case run in 6. a bit different command:

 

procdump.exe -e 1 -ma -w AcroRd32.exe

 

and repeat the 7. step.

 

m.g.



#15 texcomp51

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Posted 29 September 2015 - 09:06 AM

Well jhayz was right. I removed Norton and then everything worked. I then was able to re-install Norton and it all still works. Thank you everyone for your help.






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