Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Chkdsk ran - now internal hard drives not seen


  • Please log in to reply
10 replies to this topic

#1 skowinski

skowinski

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:02:38 AM

Posted 24 September 2015 - 01:49 PM

Hi - My desktop computer ran chkdsk for some reason after a reboot.  After that my 2 extra internal hard drives (backup and music) have disappeared.  Not sure if these two things are connected, but seem to be.  I can't imagine 2 hard drives died at the same time.  Anyone know why this might have happened.

 

Thanks for any help!



BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,876 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:38 AM

Posted 24 September 2015 - 01:52 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 skowinski

skowinski
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:02:38 AM

Posted 24 September 2015 - 04:48 PM

Hi - here is the content from running minitoolbox as you asked:
 
MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Terry Spell (administrator) on 24-09-2015 at 14:46:42
Running from "C:\Users\Terry Spell\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: DX4320 Manufacturer: Gateway
Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (08/29/2015 01:36:03 PM) (Source: Symantec AntiVirus) (User: )
Description: Symantec Endpoint Protection has failed to load the latest virus definitions.

 
Error: (08/25/2015 12:48:01 PM) (Source: Symantec AntiVirus) (User: )
Description: Symantec Endpoint Protection has failed to load the latest virus definitions.
 
Error: (08/23/2015 09:53:30 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 8065
 
Error: (08/23/2015 09:53:30 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 8065
 
Error: (08/23/2015 09:53:30 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (08/23/2015 09:53:29 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7067
 
Error: (08/23/2015 09:53:29 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7067
 
Error: (08/23/2015 09:53:29 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (08/23/2015 09:53:28 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6053
 
Error: (08/23/2015 09:53:28 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6053
 
System errors:
=============
Error: (09/21/2015 07:32:24 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk6\DR6.
 
Error: (09/21/2015 07:32:23 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk6\DR6.
 
Error: (09/21/2015 07:32:23 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk6\DR6.
 
Error: (09/21/2015 07:32:22 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk6\DR6.
 
Error: (09/21/2015 07:32:22 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk6\DR6.

 
Error: (09/20/2015 03:44:12 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 
Error: (09/20/2015 03:44:12 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 
Error: (09/20/2015 03:21:39 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.
 
Error: (09/20/2015 02:37:01 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.
 
Error: (09/20/2015 01:58:25 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk1\DR1, has a bad block.

 
Microsoft Office Sessions:
=========================
Error: (03/15/2013 01:42:55 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 22 seconds with 0 seconds of active time.  This session ended with a crash.
 
=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.0.7220 - Adobe Systems Inc.)
Adobe Flash Player 19 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 19.0.0.185 - Adobe Systems Incorporated)
Adobe Photoshop Elements (HKLM-x32\...\Adobe Photoshop Elements 1.0) (Version: 1.0 - Adobe Systems, Inc.)
Adobe Reader 9.4.0 (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-A94000000001}) (Version: 9.4.0 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.3.633 - Adobe Systems, Inc.)
Adobe SVG Viewer (HKLM-x32\...\Adobe SVG Viewer) (Version: 1.0 - Adobe Systems, Inc.)
Advertising Center (HKLM-x32\...\{B2EC4A38-B545-4A00-8214-13FE0E915E6D}) (Version: 0.0.0.2 - Nero AG) Hidden
Apple Application Support (HKLM-x32\...\{343666E2-A059-48AC-AD67-230BF74E2DB2}) (Version: 2.1.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{75104836-CAC7-444E-A39E-3F54151942F5}) (Version: 4.0.0.97 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ATI AVIVO64 Codecs (HKLM\...\{2231CA42-C1E1-13C2-FAA5-4A832ABE3AAB}) (Version: 10.12.0.00210 - ATI Technologies Inc.) Hidden
ATI Catalyst Install Manager (HKLM\...\{CADBC192-932B-EC76-510D-4012A33C5E20}) (Version: 3.0.765.0 - ATI Technologies, Inc.)
Bejeweled 2 Deluxe (HKLM-x32\...\WT078871) (Version: 2.2.0.82 - WildTangent) Hidden
Blackhawk Striker 2 (HKLM-x32\...\WT078955) (Version: 2.2.0.82 - WildTangent) Hidden
Bob the Builder Can-Do-Zoo (HKLM-x32\...\WT078963) (Version: 2.2.0.82 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Build-a-lot 2 (HKLM-x32\...\WT079239) (Version: 2.2.0.82 - WildTangent) Hidden
ccc-core-static (HKLM-x32\...\{3DD8C473-A2C8-CB86-260E-D2561C401E5E}) (Version: 2010.0210.2206.39615 - ATI) Hidden
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
CyberLink PowerDVD 9 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.0.2610.50 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
eBay Worldwide (HKLM-x32\...\{E0B19DF7-B1C7-4937-82C4-0E4B1E346965}) (Version: 2.1.0901 - OEM)
Epson Customer Participation (HKLM\...\{814FA673-A085-403C-9545-747FC1495069}) (Version: 1.7.0.0 - SEIKO EPSON CORPORATION)
Epson Event Manager (HKLM-x32\...\{116DBCAF-9544-4592-9156-AC99F6C2D426}) (Version: 3.10.0016 - Seiko Epson Corporation)
Epson FAX Utility (HKLM-x32\...\{0CBE6C93-CB2E-4378-91EE-12BE6D4E2E4A}) (Version: 1.51.00 - SEIKO EPSON CORPORATION)
Epson PC-FAX Driver (HKLM-x32\...\EPSON PC-FAX Driver 2) (Version:  - )
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON Scan OCR Component (HKLM-x32\...\{563B99D8-8895-4E3E-AE8D-15BE8C05F1C1}) (Version: 2.30.00 - SEIKO EPSON Corp.)
EPSON Scan PDF Extensions (HKLM-x32\...\{F9956472-6E16-4F83-BF9A-F887EF4A45B7}) (Version: 1.03.0001 - SEIKO EPSON Corp.)
EPSON WF-3640 Series Printer Uninstall (HKLM\...\EPSON WF-3640 Series) (Version:  - SEIKO EPSON Corporation)
Epson WF-3640 User’s Guide version 1.0 (HKLM-x32\...\UsersGuideEpson WF-3640 User’s Guide_is1) (Version: 1.0 - )
EpsonNet Print (HKLM-x32\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.6.0 - SEIKO EPSON CORPORATION)
Escape Rosecliff Island (HKLM-x32\...\WT079258) (Version: 2.2.0.82 - WildTangent) Hidden
Faerie Solitaire (HKLM-x32\...\WT079019) (Version: 2.2.0.82 - WildTangent) Hidden
FATE - The Traitor Soul (HKLM-x32\...\WT079023) (Version: 2.2.0.82 - WildTangent) Hidden
FolderMatch v3.5.1 (HKLM-x32\...\FolderMatch_is1) (Version:  - )
Garmin City Navigator North America NT 2008 (HKLM-x32\...\{A9F91CD1-A1FB-4E63-93FD-24F63F4B5A97}) (Version: 9.0.0.0 - Garmin Ltd or its subsidiaries)
Garmin City Navigator North America NT 2011 (HKLM-x32\...\{56210A0C-F0C4-4DAC-ACB8-4D4AD33F0518}) (Version: 14.0.0.0 - Garmin Ltd or its subsidiaries)
Garmin Communicator Plugin (HKLM-x32\...\{032A13FF-D26D-4844-9597-7EF698627985}) (Version: 4.1.0 - Garmin Ltd or its subsidiaries)
Garmin Communicator Plugin x64 (HKLM\...\{AFA301E1-B410-4F1B-B1C0-2E92FDCD94AD}) (Version: 4.1.0 - Garmin Ltd or its subsidiaries)
Garmin USB Drivers (HKLM-x32\...\{510D2239-6C2E-457B-9590-485EC552D94D}) (Version: 2.3.0.0 - Garmin Ltd or its subsidiaries)
Gateway Game Console (HKLM-x32\...\Gateway Game Console) (Version:  - WildTangent) Hidden
Gateway Games (HKLM-x32\...\WildTangent gateway Master Uninstall) (Version: 1.0.0.80 - WildTangent)
Gateway InfoCentre (HKLM-x32\...\Gateway InfoCentre) (Version: 3.02.3000 - Gateway Incorporated)
Gateway Photo Frame 4.2.3.10 (HKLM-x32\...\Gateway Photo Frame) (Version: 4.2.3.10 - I/O Interconnect)
Gateway Recovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 4.05.3007 - Gateway Incorporated)
Gateway Registration (HKLM-x32\...\Gateway Registration) (Version: 1.02.3006 - Gateway Incorporated)
Gateway ScreenSaver (HKLM-x32\...\Gateway Screensaver) (Version: 1.1.0812 - Gateway Incorporated)
Gateway Updater (HKLM-x32\...\{EE171732-BEB4-4576-887D-CB62727F01CA}) (Version: 1.02.3001 - Gateway Incorporated)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 45.0.2454.99 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6904.2028 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Hotkey Utility (HKLM-x32\...\Hotkey Utility) (Version: 2.05.3003 - Gateway Incorporated)
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3003 - Gateway Incorporated)
ImagXpress (HKLM-x32\...\{A8F2089B-1F79-4BF6-B385-A2C2B0B9A74D}) (Version: 7.0.74.0 - Nero AG) Hidden
iTunes (HKLM\...\{5E11C972-1E76-45FE-8F92-14E0D1140B1B}) (Version: 10.5.3.3 - Apple Inc.)
Jewel Quest Solitaire 3 (HKLM-x32\...\WT079067) (Version: 2.2.0.82 - WildTangent) Hidden
Juniper Networks Network Connect 7.1.0 (HKLM-x32\...\Juniper Network Connect 7.1.0) (Version: 7.1.0.20169 - Juniper Networks)
Juniper Networks, Inc. Setup Client (HKCU\...\Juniper_Setup_Client) (Version: 7.1.6.17115 - Juniper Networks, Inc.)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
KeePass Password Safe 2.20 (HKLM-x32\...\KeePassPasswordSafe2_is1) (Version:  - Dominik Reichl)
Logitech Media Server 7.7.1 (HKLM-x32\...\Logitech Media Server_is1) (Version: 7.7.1 - Logitech)
Malwarebytes' Anti-Malware (HKLM-x32\...\Malwarebytes' Anti-Malware_is1) (Version:  - Malwarebytes Corporation)
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Suite Activation Assistant (HKLM-x32\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40728.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (HKLM\...\{8338783A-0968-3B85-AFC7-BAAE0A63DC50}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Works 6-9 Converter (HKLM-x32\...\{95140000-0137-0409-0000-0000000FF1CE}) (Version: 14.0.6120.5002 - Microsoft Corporation)
Monopoly (HKLM-x32\...\WT079099) (Version: 2.2.0.82 - WildTangent) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Mystery P.I. - Lost in Los Angeles (HKLM-x32\...\WT079103) (Version: 2.2.0.82 - WildTangent) Hidden
Nero 9 Essentials (HKLM-x32\...\{0df22869-97b1-4138-ae5c-7867772e7998}) (Version:  - Nero AG)
Penguins! (HKLM-x32\...\WT079107) (Version: 2.2.0.82 - WildTangent) Hidden
PetroGraph (HKLM-x32\...\{70DD92BA-4C45-4E49-8A30-32D34D9F1F57}) (Version: 2.0.0.0 - )
Plants vs. Zombies (HKLM-x32\...\WT079111) (Version: 2.2.0.82 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WT079115) (Version: 2.2.0.82 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WT079119) (Version: 2.2.0.82 - WildTangent) Hidden
QuickTime (HKLM-x32\...\{E7004147-2CCA-431C-AA05-2AB166B9785D}) (Version: 7.68.75.0 - Apple Inc.)
Realtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.17.304.2010 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6045 - Realtek Semiconductor Corp.)
Scrabble Plus (HKLM-x32\...\WT079151) (Version: 2.2.0.82 - WildTangent) Hidden
SES Driver (HKLM\...\{D8CC254C-C671-4664-9A38-FA368D1E2C97}) (Version: 1.0.0 - Western Digital)
Software Updater (HKLM-x32\...\{B307472F-7BD9-4040-9255-CE6D6A1196A3}) (Version: 4.3.1 - SEIKO EPSON CORPORATION)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Symantec Endpoint Protection (HKLM\...\{C2103AF2-E66C-446B-9791-9207840EC821}) (Version: 12.1.2015.2015 - Symantec Corporation)
The Price is Right (HKLM-x32\...\WT079155) (Version: 2.2.0.82 - WildTangent) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Virtual Families (HKLM-x32\...\WT079419) (Version: 2.2.0.82 - WildTangent) Hidden
Virtual Villagers - A New Home (HKLM-x32\...\WT079176) (Version: 2.2.0.82 - WildTangent) Hidden
Welcome Center (HKLM-x32\...\Gateway Welcome Center) (Version: 1.00.3013 - Gateway Incorporated)
Windows Driver Package - Garmin (grmnusb) GARMIN Devices  (06/03/2009 2.3.0.0) (HKLM\...\49CF605F02C7954F4E139D18828DE298CD59217C) (Version: 06/03/2009 2.3.0.0 - Garmin)
Windows Driver Package - Western Digital Technologies (WDC_SAM) WDC_SAM  (03/06/2009 1.0.0008.0) (HKLM\...\422991454CB076E9B856C21BBF99AF2B82317EDA) (Version: 03/06/2009 1.0.0008.0 - Western Digital Technologies)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Mobile Device Center (HKLM\...\{626672CD-BFCF-49A9-AEFE-AB0FED3BFC5B}) (Version: 6.1.6965.0 - Microsoft Corporation)
Yahoo! Toolbar (HKLM-x32\...\Yahoo! Companion) (Version:  - )
Yahtzee (HKLM-x32\...\WT079182) (Version: 2.2.0.82 - WildTangent) Hidden
Zuma Deluxe (HKLM-x32\...\WT078903) (Version: 2.2.0.82 - WildTangent) Hidden
 
========================= Memory info: ===================================
Percentage of memory in use: 32%
Total physical RAM: 5871.76 MB
Available physical RAM: 3985.28 MB
Total Virtual: 11741.73 MB
Available Virtual: 9349.21 MB
 
========================= Partitions: =====================================
1 Drive c: (Gateway) (Fixed) (Total:577.01 GB) (Free:349.2 GB) NTFS
8 Drive l: (USB DISK) (Removable) (Total:3.74 GB) (Free:1.04 GB) FAT32
 
========================= Users: ========================================
User accounts for \\OFFICE
Administrator            Guest                    Kati                    
Terry Spell             
 
**** End of log ****


Edited by hamluis, 24 September 2015 - 05:54 PM.


#4 skowinski

skowinski
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:02:38 AM

Posted 24 September 2015 - 05:06 PM

And here is the snapshot, thanks again!

 

http://speccy.piriform.com/results/jfB5FPwAIHWSuCF0KqFFJJm



#5 hamluis

hamluis

    Moderator


  • Moderator
  • 55,876 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:38 AM

Posted 24 September 2015 - 06:09 PM

There is only one hard drive...and one small flash drive...reflected as attached.

 

Your errors reflect controller errors...no way that I can tell what drives those errors relatie to.  As for your external drives...the simple solution is to temporarily attach them to a known good system and see if they function properly.  Should take all of 5 minutes of effort.

 

That will help pinpoint the problem, IMO.

 

This system indicates that it's running a software RAID...have you changed any BIOS settings recently?

 

Louis



#6 skowinski

skowinski
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:02:38 AM

Posted 24 September 2015 - 10:57 PM

I see the indications of controller errors, but not clear what that means.  The two drives that don't show up are internal hard drives.  I guess I could pull them out and try to run on another computer.

 

I have not changed the BIOS settings, in fact wouldn't know how to do that!  What is a software RAID?

 

Thanks.



#7 hamluis

hamluis

    Moderator


  • Moderator
  • 55,876 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:38 AM

Posted 25 September 2015 - 10:51 AM

You can use Google to read all about what a software RAID setting might be.

 

Controller errors referencing hard drives can occur for various reasons...the most common (IMO) being loose connections or hard drive problems. 

 

My misunderstanding about the the drives being external.  You can go into the BIOS and see if the hard drives are reflected as being attached...they should appear on the main screen of the BIOS, along with the date/time data.  Instructions for entering the BIOS should appear on the Gateway splash screen when the system is first booted.  I would try the F1 or F2 key.

 

If the drives are not reflecfed in the BIOS...then there is no way for them to be reflected in Windows.

 

Louis



#8 skowinski

skowinski
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:02:38 AM

Posted 26 September 2015 - 11:31 AM

Thanks for the information.  I restarted the computer and entered the BIOS.  Here are some screens showing (I think) the drives.  I'm not completely sure what to read from this.  There should be 3 internal hard drives.  Is that what is showing?  (sorry for my ignorance, this is a level of messing with computers at which I'm dumb...)

 

IMG_2639_zpsyywus2pj.jpg

 

IMG_2640_zpswtpvjf9v.jpg

 

IMG_2641_zpskrjh2lr9.jpg



#9 hamluis

hamluis

    Moderator


  • Moderator
  • 55,876 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:04:38 AM

Posted 26 September 2015 - 12:53 PM

The main BIOS page...should reflect correct date/time data...and all drives attached to the motherboard via connection.  USB devices will NOT be reflected on the main page because they are not directly attached to the motherboard.

 

I can't tell you anything about those BIOS settings indicating a RAID...I have no familiarity with Gateway BIOSes.

 

Typically...a RAID is comprised of two or more hard drives...which may function as one.  If you have two hard drives and they actually are configured as a RAID...then the disappearance of such may indicate a problem with the RAID or with at least one of the drives, IMO.

 

Moved from Win 7 to Internal Hardware, where the more knowledgeable sometimes hang out :).

 

Louis



#10 skowinski

skowinski
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:02:38 AM

Posted 27 September 2015 - 12:26 PM

Thanks for the help and the move hamluis.  I'm pretty sure those pics I posted above reflect what is seen in the two options given on startup before windows load, but will check again.  Also, just before those options (giving the blue screens with info) the first thing is it says "scanning drives" and this shows (below, sorry for the poor images).  Doesn't this show 3 drives found, corresponding to the 3 internal hard drives I have?

 

edit: that second one in the list is the only one showing under "computer management".

 

IMG_2645_zpsccgweke5.jpg

 

IMG_2643_zpsnkedb1t9.jpg


Edited by skowinski, 27 September 2015 - 12:39 PM.


#11 skowinski

skowinski
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:02:38 AM

Posted 29 September 2015 - 11:37 AM

Hello - any advice on where I should start?  I'm a dummy when it comes to troubleshooting issues like this.  Is this a point where I should remove the internal drives and try to run them in another computer?

 

Thanks.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users