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Google Chrome Opened By Itself


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#1 JohKatM

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Posted 24 September 2015 - 12:58 PM

Yesterday, Google Chrome opened by itself, and I had heard this may indicate that my computer has a virus, so here I am! I have windows 8.1, and I've run McAfee full system scan (which came up with nothing). And, obviously, McAfee is the anti-virus software I have. If more information is needed please let me know, I don't know too much about computers, though, so please be specific about what you need to know. 

 

Thank you



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#2 severac

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Posted 25 September 2015 - 01:14 AM

Hello and welcome to BC,

 

Do you have other problems?

 

Let's to the complete check.

 

Please download Rkill to your Desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe
http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/
 

§  Double-click on the Rkill desktop icon to run the tool.

§  If using Windows Vista, 7, 8 or 10 right-click on it and choose Run As Administrator.

§  black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.

§  If not, delete the file, then download and use the one provided in Link 2.

§  Do not reboot until instructed.

§  If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from Safe Mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

---------------

 

Kaspersky Virus Removal Tool

Please download Kaspersky Virus Removal Tool from here.

§  Right click on KVRT.exe and select Run as Administrator.

§  Read the EULA, then select Accept.

§  Wait for Kaspersky Virus Removal Tool to initialize.

§  In the main screen, select Change parameters, place a checkmark in System drive, then click OK.

§  Click Start scan.

§  Wait for Kaspersky Virus Removal Tool to complete scanning.

§  When the scan is finished, select Neutralize all for all detected objects.

§  Close Kaspersky Virus Removal Tool when done.

Informe me if something is detected.

-----------

 

Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

 

§  Double-click mbam-setup-2.x.x.xxxx.exe and follow the prompts to install the program.

§  At the end, be sure a checkmark is placed next to the following:
 

o    Launch Malwarebytes Anti-Malware

o    A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

 

§  Click Finish.

§  On the Dashboard, click the 'Update Now >>' link

§  After the update completes, on Settings tab, set under Detection and Protection next options: 

1. 'Scan for rootkits'

2. Non-Malware Protection, for 'PUP detections', check, 'Threat detections as malware' option.

§  Return to Dashboard, click the 'Scan Now >>' button.

§  A Threat Scan will begin.

§  When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

§  In most cases, a restart will be required.

§  Wait for the prompt to restart the computer to appear, than click on Yes.


If you already have MBAM 2.0 installed:
 

§  On the Dashboard, click the 'Update Now >>' link.

§  After the update completes, on Settings tab, set under Detection and Protection next options: 

1. 'Scan for rootkits'

2. Non-Malware Protection, for 'PUP detections', check, 'Threat detections as malware' option.

§  Return to Dashboard, click the Scan Now >> button.

§  A Threat Scan will begin.

§  When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

§  In most cases, a restart will be required.

§  Wait for the prompt to restart the computer to appear, than click on Yes.

§  After the restart once you are back at your desktop, open MBAM once more.

§  Click on the History tab > Application Logs.

§  Double click on the Scan Log which shows the Date and time of the scan just performed.

§  Click 'Export'.

§  Click 'Copy to Clipboard'

§  Paste the contents of the clipboard into your reply.

-----------

 

Please download AdwCleaner by Xplode onto your desktop.

§  Close all open programs and internet browsers.

§  Double click on adwcleaner.exe to run the tool.

§  In EULA window click I agree.

§  In Options uncheck Reset Winsock settings.

§  Click on Scan button.

§  When the scan has finished click on Cleaning button.

§  Your computer will be rebooted automatically. A text file will open after the restart.

§  Please post the contents of that logfile with your next reply.

§  You can find the logfile at C:\AdwCleaner[C1].txt as well.

-----------

 

Please download Junkware Removal Tool  to your desktop.

§  Shut down your protection software now to avoid potential conflicts.

§  Run the tool by double-clicking it. If you are using Windows Vista, 7, 8 or 10; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".

§  The tool will open and start scanning your system.

§  Please be patient as this can take a while to complete depending on your system's specifications.

§  On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

§  Post the contents of JRT.txt into your next message.

--------------


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#3 JohKatM

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Posted 25 September 2015 - 02:45 PM

Well, I got up to the Kaspersky scan when my computer automatically restarted to finish installing updates, and now I'm unable to get past an error message screen. The message is 0xc000021a, and after searching for what to do I'm seriously considering just getting a new computer. Thank you so so so much for the help, though. I really appreciate it, and I'm sorry to have wasted your time.

#4 severac

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Posted 25 September 2015 - 02:55 PM

Can you go into Safe Mode?


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#5 JohKatM

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Posted 25 September 2015 - 03:14 PM

Unfortunately not :/ I was thinking of maybe reinstalling Windows 8, which I'd have to buy, but I'm afraid I'll mess that up or it potentially won't solve the problem. Thank you for replying so quickly!

#6 severac

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Posted 25 September 2015 - 03:36 PM

That is strange. What could happen here. So, Kaspersky didn't start scanning? It was just installing?


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#7 JohKatM

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Posted 25 September 2015 - 04:07 PM

Sorry, I should've been a little more specific, my computer restarted about 4 hours into the scan, which hadn't found anything and seemed almost complete It has often automatically restarted to finish updates since I bought it, though, so I thought that was normal. So when it restarted the blue screen with the error message showed up, and it said it would restart again. Then it tried to do repairs on itself while restarting, which didn't work, and I was brought to another blue screen with three options: continue to windows 8.1 (which resulted in the error message being displayed again, the computer restarted and came back to the blue screen with the three options) trouble shoot, and turn off the PC (which I also tried with the same resulting message and restart bringing me back to the options page when turned back on) Under the troubleshoot there's also three options: refresh, reset, or advanced options. From what I've read refreshing or resetting won't help (although I wouldn't be surprised if I'm wrong about that). In the advanced options there's a system restore, system image recovery, startup repair, command prompt, UEFI firmware settings, and startup settings (I used this to try to get into safe mode by clicking the restart button on this page, which was the only button to press). Since the last time I restarted it, trying to put it in safe mode with the F8 button, nothing has changed. I really can't thank you enough for helping me with this, even if it can't be fixed its really appreciated :)

#8 severac

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Posted 25 September 2015 - 04:56 PM

I never had case where something went wrong by using Kaspersky antivirus, especially when nothing has been found. 

 

Can you do a system restore by going to advanced options? 


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#9 JohKatM

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Posted 25 September 2015 - 05:10 PM

I can, but I'm leaving very shortly, so I can't supervise (it says it can't be interrupted, and I just want to make sure everything goes ok). I'll have to run it either Sunday evening or Monday morning. Once I do the system restore I'll post the results, is that ok?

#10 severac

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Posted 25 September 2015 - 05:17 PM

Ok. 

 

First try system restore, then we will see. 


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#11 JohKatM

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Posted 27 September 2015 - 10:03 AM

System restore didn't work. It says that an unspecified error occurred followed by (0x800700b7)My plans have changed, so I will only be able to work on this until this evening, and then on Tuesday. I'm sorry if it's inconvenient :/ Thank you again :)

#12 severac

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Posted 27 September 2015 - 10:30 AM

Let's once again go through your problem. 

 

When you try to boot your Windows 8.1 you receive 0xc000021a error?

 

What is your laptop model? Or it is a desktop PC?


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#13 JohKatM

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Posted 27 September 2015 - 12:10 PM

Yes, that's exactly what happens when I try to boot it. And the model is an Acer Aspire V3-771-6605.

#14 severac

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Posted 27 September 2015 - 12:57 PM

Let's try this:

 

Press F8 just after turning on your laptop. When advanced boot menu show up, there are some options you can select. Select "Disable driver signature enforcement..." and try to boot.

 

Here are some pictures to guide you: link.


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#15 JohKatM

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Posted 27 September 2015 - 01:23 PM

Ok, well in an interesting twist I just restarted, and the login screen came up. So, I logged in and a window popped up that said the system restore was successful. Does this mean the virus is gone or should I just go ahead and start the original process you set out for me?




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