ok - so I am typing this out using the on screen keyboard app in Windows 10. I am hoping that someone might be able to shed some light onto why i have suddenly lost the use of several keys on my laptop's keyboard.
The KEYS in question are a,d,x,b,n, full-stop,comma and question-mark.
The Computer is a Samsung notebook np3530ec which is about 2 and a half years old. changed to windows 10 about a month ago.
I have used this device pretty much daily ever since, often typing 500plus word letters and magazine articles. However, seeing that all the keys concerned failed at once leads me to feel that general wear/tear is not the issue here?
However, I did clean the keyboard on the day the keys failed, but this was approximately 2 hours before the actual failure occurred - using a light mist of pc anti -bac spray and a silk cloth, taking care as i usually do to avoid any liquid penetration under the keys themselves.
I have since performed full/deep scans with both avast and zemana which came back clean.
Fortunately, my pc password does not contain any of the failed keys, so for now at least, I can use the app's on-screen keyboard to reply to any members here who might wish to reply.
If necessary, i would be perfectly happy to perform a complete disk-reformat and start again back to factory settings if that's what it takes to resolve this issue as i have everything backed up. However, i obviously only want to do this as a last resort if all else fails.
I have also tried resetting/recovery back to a date prior to the failure of the keys, but for some reason, the process failed on the 2 occasions i tried .
I would be very grateful to anyone who can help me here as i cannot afford the cost of a new pc or any hefty repair bills, but would be quite happy to make a small (but not insignificant) paypal donation to a member who can come up with a fix that means me saving on expensive repairs etc.
Thanks for reading and i will be happy to answer any further questions put to me about this issue if required, although my responses are likely to be slow due to having to use the mouse - click onscreen keyboard app.