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mouse freezes consistently and quickly


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17 replies to this topic

#1 heathensmom

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Posted 23 September 2015 - 01:31 PM

Hello, after having one issue fixed by two of this wonderful group (I hope it does not decide to pop up again, but I have wonderful instructions if it does) It is time to deal with my mouse.

I have had a "Vaio Care" message I am hoping I can fix myself, but could not access due to other error recently corrected.

I have a Sony Vaio with Windows 7. I updated it before when it did this, and had no problemw until the recent error message mentioned in my prior post. It had did the freeze before my BIOS boot, but never to this extent or so quickly.

I believe I need to update "Alps" but the mouse freezes before I can get to the control panel.

In the past I turned her off. Am hoping there is a simpler, more logical way to get me to be able to update.

Thank you

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#2 hamluis

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Posted 23 September 2015 - 02:21 PM

Have you tried another mouse?

 

Louis



#3 TangoKiloRomeoZulu

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Posted 23 September 2015 - 03:06 PM

Have you attempted plugging in a USB mouse into the device to see if you are able to move your cursor using the external? If possible, this would be an excellent troubleshooting step.

If you wouldn't mind, try the steps listed on this VAIO support page to attempt and re-enable the touchpad. If this doesn't clear up the issue, please proceed with hamluis' suggestion.

In the mean time, you should be able to navigate the OS using the keyboard if absolutely necessary.

#4 heathensmom

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Posted 26 September 2015 - 05:07 PM

Sorry so long to reply. Heathens lost all usb mouses apparently.
I have tried Fn F1 with no luck. Perhaps I am not hitting
them correctly??
Usb mouse works when system one does. System freezes, so does usb mouse.
I just noticed that if a second search window is open, that freezes mid search too.
Ok...silly question. Am I able to install driver while in any of the safe modes?
Should I factory reset Again?
I noticed that Google somehow has infiltrated my homescreen again. I never downloaded it, not my preference and there are perhaps 5? Icons. I believe I had problems when they showed up before.
Isn't there a "minitoolbox" something like that on this site? I know I ran that and a killer program that blew me away by the amount of things that were on her.
Right now in safe mode with command props and it was stuck and just turned itself off.
I so appreciate your help, and I do try everything you suggest.
I am way behind on my research, so any and all advice welcomed.
Thank you so very much.

#5 hamluis

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Posted 29 September 2015 - 05:31 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#6 heathensmom

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Posted 29 September 2015 - 07:12 AM

ToolBox by Farbar  Version: 25-07-2015 01
Ran by dana (administrator) on 29-09-2015 at 07:35:31
Running from "C:\Users\dana\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0BPF4YKV"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: VPCEE25FX Manufacturer: Sony Corporation
Boot Mode: Network
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/29/2015 01:21:26 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

 

Error: (09/29/2015 01:21:26 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

 

Error: (09/27/2015 05:32:48 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\servicing\TrustedInstaller.exe; Description = Windows Modules Installer; Error = 0x8007043c).

 

Error: (09/27/2015 05:32:43 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x8007043c).

 

Error: (09/27/2015 05:32:27 PM) (Source: Software Protection Platform Service) (User: )
Description: The Software Protection service failed to start. 0x800700026.1.7601.17514

 

Error: (09/27/2015 05:31:17 PM) (Source: Software Protection Platform Service) (User: )
Description: The Software Protection service failed to start. 0x800700026.1.7601.17514

 

Error: (09/24/2015 09:04:31 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is 8512. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

 

Error: (09/24/2015 09:04:27 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

 

Error: (09/24/2015 09:04:27 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is 8512. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

 

Error: (09/23/2015 03:01:14 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

 

System errors:
=============
Error: (09/29/2015 07:30:42 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

 

Error: (09/29/2015 07:30:42 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (09/29/2015 07:30:42 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068

 

Error: (09/29/2015 07:29:48 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068

 

Error: (09/29/2015 07:29:48 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068

 

Error: (09/29/2015 07:29:48 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068

 

Error: (09/29/2015 07:29:48 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068

 

Error: (09/29/2015 07:29:48 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068

 

Error: (09/29/2015 07:29:48 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: %%1068

 

Error: (09/29/2015 07:29:47 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: %%1068

 

Microsoft Office Sessions:
=========================
Error: (09/29/2015 01:21:26 AM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.ExeC:\Program Files (x86)\Windows Live\Photo Gallery\WLMFDS.DLL8

 

Error: (09/29/2015 01:21:26 AM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.ExeC:\Program Files (x86)\Windows Live\Photo Gallery\WLMFDS.DLL8

 

Error: (09/27/2015 05:32:48 PM) (Source: System Restore)(User: )
Description: C:\Windows\servicing\TrustedInstaller.exeWindows Modules Installer0x8007043c

 

Error: (09/27/2015 05:32:43 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\svchost.exe -k netsvcsWindows Update0x8007043c

 

Error: (09/27/2015 05:32:27 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700026.1.7601.17514

 

Error: (09/27/2015 05:31:17 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700026.1.7601.17514

 

Error: (09/24/2015 09:04:31 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 851216402100003E2100003F210000B8010000

 

Error: (09/24/2015 09:04:27 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

 

Error: (09/24/2015 09:04:27 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 851216402100003E2100003F21000068010000

 

Error: (09/23/2015 03:01:14 PM) (Source: SideBySide)(User: )
Description: WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.ExeC:\Program Files (x86)\Windows Live\Photo Gallery\WLMFDS.DLL8

 

=========================== Installed Programs ============================

Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.3.9130 - Adobe Systems Inc.)
Adobe Flash Player 10 ActiveX (HKLM-x32\...\{B7B3E9B3-FB14-4927-894B-E9124509AF5A}) (Version: 10.0.32.18 - Adobe Systems, Inc.)
Adobe Flash Player 10 Plugin (HKLM-x32\...\{0DFB3DE8-65B9-44FF-AA0A-3BECC5A2BFD1}) (Version: 10.0.32.18 - Adobe Systems, Inc.)
Adobe Reader 9.1.2 (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-A91000000001}) (Version: 9.1.2 - Adobe Systems Incorporated)
AMD USB Filter Driver (HKLM-x32\...\{987B04C4-B5AC-4AD6-A7E9-8D681085B850}) (Version: 1.0.15.94 - Advanced Micro Devices, Inc.)
Application Manager for VAIO (HKLM-x32\...\Application Manager for VAIO) (Version:  - )
ArcSoft WebCam Companion 3 (HKLM-x32\...\{DE8AAC73-6D8D-483E-96EA-CAEDDADB9079}) (Version: 3.0.21.278 - ArcSoft)
ATI Catalyst Install Manager (HKLM\...\{FED99701-A3A5-CE6B-4D04-DECF94784B89}) (Version: 3.0.765.0 - ATI Technologies, Inc.)
AVG (HKLM\...\{5893E1FC-A43A-4F82-8EB6-FF61DC84A92B}) (Version: 16.3.7134 - AVG Technologies) Hidden
AVG 2016 (HKLM\...\{5F717F1E-A958-47A7-9602-4D9DDC8E0E03}) (Version: 16.0.4431 - AVG Technologies) Hidden
AVG Protection (HKLM\...\AVG) (Version: 2016.3.7134 - AVG Technologies)
ccc-core-static (HKLM-x32\...\{5114A61F-F081-D40E-1C46-ECF0EF28A447}) (Version: 2010.0302.2233.40412 - ATI) Hidden
Click to Disc MergeModules x64 (HKLM\...\{393A9268-A428-4F5A-9B20-BD753309A98E}) (Version: 1.0.14230 - Sony Corporation) Hidden
Corel WinDVD (HKLM-x32\...\{5C1F18D2-F6B7-4242-B803-B5A78648185D}) (Version: 10.0.5.296 - Corel Inc.)
Evernote (HKLM-x32\...\{F761359C-9CED-45AE-9A51-9D6605CD55C4}) (Version: 3.5.2.1525 - Evernote Corp.)
FMW 1 (HKLM\...\{7A1832FA-B5B0-4F93-A5DE-87A04DDCB126}) (Version: 1.11.3 - AVG Technologies) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 45.0.2454.99 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version:  - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.2.183.13 - Google Inc.) Hidden
Java™ 6 Update 18 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416018FF}) (Version: 6.0.180 - Sun Microsystems, Inc.)
Java™ 6 Update 18 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216018FF}) (Version: 6.0.180 - Sun Microsystems, Inc.)

Junk Mail filter update (HKLM-x32\...\{E2DFE069-083E-4631-9B6C-43C48E991DE5}) (Version: 14.0.8089.726 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Media Gallery (HKLM-x32\...\{DD88F979-FA58-41AC-980C-A6E1A82B61D9}) (Version: 1.2.0.15040 - Sony Corporation) Hidden
Media Gallery (HKLM-x32\...\{EFBA1469-E0DA-4825-96AB-12B2988E9A28}) (Version: 1.2.0.15040 - Sony Corporation) Hidden
Media Gallery MergeModules x64 (HKLM\...\{115B60D5-BBDB-490E-AF2E-064D37A3CE01}) (Version: 1.0.14250 - Sony Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 3.0.40624.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft SQL Server 2008 (HKLM-x32\...\Microsoft SQL Server 10 Release) (Version:  - Microsoft Corporation)
Microsoft SQL Server 2008 Browser (HKLM-x32\...\{C688457E-03FD-4941-923B-A27F4D42A7DD}) (Version: 10.1.2531.0 - Microsoft Corporation)
Microsoft SQL Server 2008 Native Client (HKLM\...\{BBDE8A3D-64A2-43A6-95F3-C27B87DF7AC1}) (Version: 10.1.2531.0 - Microsoft Corporation)
Microsoft SQL Server 2008 Setup Support Files  (HKLM-x32\...\{BA4DA261-CB60-4690-B202-44998DFC6986}) (Version: 10.1.2531.0 - Microsoft Corporation)
Microsoft SQL Server VSS Writer (HKLM\...\{0826F9E4-787E-481D-83E0-BC6A57B056D5}) (Version: 10.1.2531.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
MSI_SPF_x64 (HKLM\...\{DA57D9DF-BE05-416A-96E4-2BB4884308E7}) (Version: 1.0.0 - Sony Corporation) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Oasis2Service 1.0 (HKLM-x32\...\{E50FC5DB-7CBD-407D-A46E-0C13E45BC386}) (Version: 1.0.0 - DDNi)
OOBE (HKLM-x32\...\{1B500D37-E7CF-480B-8054-8A563594EC4E}) (Version: 3.00.0215 - Sony Corporation) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PMB (HKLM-x32\...\{B6A98E5F-D6A7-46FB-9E9D-1F7BF443491C}) (Version: 5.1.02.03310 - Sony Corporation) Hidden
PMB VAIO Edition Guide (HKLM-x32\...\{88C252C8-A7EE-4B60-BF74-8E5919A8048F}) (Version: 1.1.00.14080 - Sony Corporation) Hidden
PMB VAIO Edition Guide (HKLM-x32\...\InstallShield_{88C252C8-A7EE-4B60-BF74-8E5919A8048F}) (Version: 1.1.00.14080 - Sony Corporation) Hidden
PMB VAIO Edition plug-in (Click to Disc) (HKLM-x32\...\{4DCEA9C1-4D6E-41BF-A854-28CFA8B56DBF}) (Version: 3.1.00.15080 - Sony Corporation) Hidden
PMB VAIO Edition plug-in (Click to Disc) (HKLM-x32\...\InstallShield_{4DCEA9C1-4D6E-41BF-A854-28CFA8B56DBF}) (Version: 3.1.00.15080 - Sony Corporation) Hidden
PMB VAIO Edition plug-in (VAIO Image Optimizer) (HKLM-x32\...\{1873FFC1-FDCB-47E1-B7C7-F418211E3530}) (Version: 1.1.00.15040 - Sony Corporation) Hidden
PMB VAIO Edition plug-in (VAIO Image Optimizer) (HKLM-x32\...\InstallShield_{1873FFC1-FDCB-47E1-B7C7-F418211E3530}) (Version: 1.1.00.15040 - Sony Corporation) Hidden
PMB VAIO Edition plug-in (VAIO Movie Story) (HKLM-x32\...\{B25563A0-41F4-4A81-A6C1-6DBC0911B1F3}) (Version: 2.1.00.15080 - Sony Corporation) Hidden
PMB VAIO Edition plug-in (VAIO Movie Story) (HKLM-x32\...\InstallShield_{B25563A0-41F4-4A81-A6C1-6DBC0911B1F3}) (Version: 2.1.00.15080 - Sony Corporation) Hidden
Realtek HDMI Audio Driver for ATI (HKLM-x32\...\{5449FB4F-1802-4D5B-A6D8-087DB1142147}) (Version: 6.0.1.6034 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6069 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30116 - Realtek Semiconductor Corp.)
Service Pack 1 for SQL Server 2008 (KB968369) (HKLM-x32\...\KB968369) (Version: 10.1.2531.0 - Microsoft Corporation)
Setting Utility Series (HKLM-x32\...\{A7DA438C-2E43-4C20-BFDA-C1F4A6208558}) (Version: 5.2.0.15250 - Sony Corporation) Hidden
SmartWi Connection Utility (HKLM-x32\...\{9B5F85CA-90D4-4AFC-BB37-32477FD0D2B9}) (Version: 4.10.4.20100121.2442 - Sony Corporation)
Sony Home Network Library (HKLM-x32\...\{2BDD5DFD-9F1F-4754-8BEB-A780D49E8C73}) (Version: 2.1.0.14240 - Sony Corporation) Hidden
Sony Home Network Library (HKLM-x32\...\{6D423AE8-0E7D-4703-8EF7-500C5D36FD7F}) (Version: 2.1.0.14240 - Sony Corporation) Hidden
Sony Home Network Library (HKLM-x32\...\{D03D02D8-AB64-4785-A48E-5AA8B0FB8C14}) (Version: 2.1.0.14240 - Sony Corporation) Hidden
Sql Server Customer Experience Improvement Program (HKLM-x32\...\{C965F01C-76EA-4BD7-973E-46236AE312D7}) (Version: 10.1.2531.0 - Microsoft Corporation) Hidden
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1204 - SUPERAntiSpyware.com)
VAIO Care (HKLM-x32\...\{03FCC0F4-0999-4D8A-BA8D-CC1CB87FCD9B}) (Version: 6.0.0.15080 - Sony Corporation) Hidden
VAIO Care (HKLM-x32\...\{36C5BBF0-E5BF-4DE1-B684-7E90B0C93FB5}) (Version: 6.0.0.15080 - Sony Corporation) Hidden

VAIO Content Monitoring Settings (HKLM-x32\...\{21D1464A-1C54-451E-B780-3ECB3DF8BD4E}) (Version: 2.5.0.13220 - Sony Corporation) Hidden
VAIO Content Monitoring Settings (HKLM-x32\...\{23825B69-36DF-4DAD-9CFD-118D11D80F16}) (Version: 2.5.0.13220 - Sony Corporation) Hidden
VAIO Control Center (HKLM-x32\...\{72042FA6-5609-489F-A8EA-3C2DD650F667}) (Version: 4.2.0.15020 - Sony Corporation) Hidden
VAIO Data Restore Tool (HKLM-x32\...\{57B955CE-B5D3-495D-AF1B-FAEE0540BFEF}) (Version: 1.3.0.13150 - Sony Corporation) Hidden
VAIO Data Restore Tool (HKLM-x32\...\{98F2FA0E-923A-48C2-8EC7-62BD97E38FC0}) (Version: 1.3.0.13150 - Sony Corporation) Hidden
VAIO DVD Menu Data (HKLM-x32\...\{596BED91-A1D8-4DF1-8CD1-1C777F7588AC}) (Version: 2.1.00.13210 - Sony Corporation) Hidden
VAIO Entertainment Platform (HKLM-x32\...\{6B1F20F2-6321-4669-A58C-33DF8E7517FF}) (Version: 3.7.0.16080 - Sony Corporation) Hidden
VAIO Entertainment Platform (HKLM-x32\...\{7D556460-6E5A-4C53-BCDD-7A7EAEBC169A}) (Version: 3.7.0.16080 - Sony Corporation) Hidden
VAIO Entertainment Platform (HKLM-x32\...\{84FFB317-A08A-4AEE-95EA-7FBA69A3F924}) (Version: 3.7.0.16080 - Sony Corporation) Hidden
VAIO Event Service (HKLM-x32\...\{C7477742-DDB4-43E5-AC8D-0259E1E661B1}) (Version: 5.2.0.15020 - Sony Corporation) Hidden
VAIO Gate (HKLM-x32\...\{A7C30414-2382-4086-B0D6-01A88ABA21C3}) (Version: 2.0.0.14050 - Sony Corporation) Hidden
VAIO Gate Default (HKLM-x32\...\{B7546697-2A80-4256-A24B-1C33163F535B}) (Version: 2.0.0.04160 - Sony Corporation) Hidden
VAIO Hardware Diagnostics (HKLM-x32\...\{641DD10E-47E0-4A1D-B858-EF507F948C50}) (Version: 3.9.1 - Sony Corporation) Hidden
VAIO Help and Support (HKLM-x32\...\{07182027-A63E-4E86-B96F-452EB9D61360}) (Version: 11.00.0225 - Sony Corporation)
VAIO Help and Support Update (HKLM-x32\...\{8BFCA5E2-BF46-4CC3-8444-D3CA686D3F94}) (Version: 1.00.0309 - Sony Corporation)
VAIO Manual (HKLM-x32\...\{C6E893E7-E5EA-4CD5-917C-5443E753FCBD}) (Version: 1.0.0.03290 - Sony Corporation) Hidden
VAIO Media plus (HKLM-x32\...\{8DE50158-80AA-4FF2-9E9F-0A7C46F71FCD}) (Version: 2.1.0.15040 - Sony Corporation) Hidden
VAIO Media plus (HKLM-x32\...\{C416CBB4-00BA-4E78-878A-590C5FD4A7A1}) (Version: 2.1.0.15040 - Sony Corporation) Hidden
VAIO Media plus Opening Movie (HKLM-x32\...\{6BF03C88-C06A-48DC-B9A1-FE72B24E5FA9}) (Version: 2.1.0.14080 - Sony Corporation) Hidden
VAIO Messenger (HKLM-x32\...\{0131D7EF-65FF-478F-8ABD-5ABEE24EC8EF}) (Version: 2.0.55.0 - DDNi) Hidden
VAIO Messenger (HKLM-x32\...\VAIO Messenger) (Version: 2.0.55.0 - DDNi)
VAIO Movie Story MergeModules x64 (HKLM\...\{C37B6246-7D4A-4E5C-BFB4-11C8660BDC99}) (Version: 1.0.14240 - Sony Corporation) Hidden
VAIO Movie Story Template Data (HKLM-x32\...\{6FA8BA2C-052B-4072-B8E2-2302C268BE9E}) (Version: 2.1.00.14040 - Sony Corporation) Hidden
VAIO Movie Story Template Data (HKLM-x32\...\InstallShield_{6FA8BA2C-052B-4072-B8E2-2302C268BE9E}) (Version: 2.1.00.14040 - Sony Corporation) Hidden
VAIO Original Function Settings (HKLM-x32\...\{44E0DB64-566D-4126-82E6-206B4D76E902}) (Version: 2.1.0.13120 - Sony Corporation) Hidden
VAIO Original Function Settings (HKLM-x32\...\{A63E7492-A0BC-4BB9-89A7-352965222380}) (Version: 2.1.0.13120 - Sony Corporation) Hidden
VAIO Power Management (HKLM-x32\...\{803E4FA5-A940-4420-B89D-A8BC2E160247}) (Version: 5.1.0.15250 - Sony Corporation) Hidden
VAIO Sample Contents (HKLM-x32\...\{547C9EB4-4CA6-402F-9D1B-8BD30DC71E44}) (Version: 1.2.0.16080 - Sony Corporation) Hidden
VAIO Survey (HKLM-x32\...\{34B37A74-125E-4406-87BA-E4BD3D097AE5}) (Version: 6.00.1028 - Sony Corporation) Hidden
VAIO Transfer Support (HKLM-x32\...\{5DDAFB4B-C52E-468A-9E23-3B0CEEB671BF}) (Version: 1.1.1.13070 - Sony Corporation) Hidden
VAIO Update (HKLM-x32\...\{9FF95DA2-7DA1-4228-93B7-DED7EC02B6B2}) (Version: 7.1.0.08060 - Sony Corporation)
VAIO Wallpaper Contents (HKLM-x32\...\{D60F97EC-EF06-4E1E-B0D1-C2CBABA62FA3}) (Version: 2.1.0.14090 - Sony Corporation) Hidden
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VMp MergeModule x64 (HKLM\...\{5AFD1F5C-8FDA-413C-AF38-F1E7BD10D72F}) (Version: 1.0.0 - Default Company Name) Hidden
VU5x64 (HKLM\...\{6B7DE186-374B-4873-AEC1-7464DA337DD6}) (Version: 1.1.0 - Sony Corporation ) Hidden
VU5x86 (HKLM-x32\...\{9D12A8B5-9D41-4465-BF11-70719EB0CD02}) (Version: 1.1.0 - Sony Corporation ) Hidden
WIDCOMM Bluetooth Software (HKLM\...\{9E9D49A4-1DF4-4138-B7DB-5D87A893088E}) (Version: 6.2.1.500 - Broadcom Corporation)
Windows Driver Package - Broadcom Bluetooth  (09/09/2009 6.2.0.9405) (HKLM\...\930E4792BDAEAFB62A9514EE7578775658A5D07C) (Version: 09/09/2009 6.2.0.9405 - Broadcom)
Windows Driver Package - Broadcom HIDClass  (07/28/2009 6.2.0.9800) (HKLM\...\3BA80AB4C7E9F8497C115C844953A3D4BEB84D21) (Version: 07/28/2009 6.2.0.9800 - Broadcom)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8089.0726 - Microsoft Corporation)
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)

 

========================= Memory info: ===================================

Percentage of memory in use: 19%
Total physical RAM: 3834.9 MB
Available physical RAM: 3093.09 MB
Total Virtual: 7667.98 MB
Available Virtual: 6943.14 MB

 

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:288.41 GB) (Free:254.64 GB) NTFS

 

========================= Users: ========================================

User accounts for \\DANA-VAIO

Administrator            dana                     Guest                   

 

**** End of log ****

 

http://speccy.piriform.com/results/xl2bjmJIcPKMVddxtYrPXcw


Edited by hamluis, 29 September 2015 - 08:13 AM.


#7 heathensmom

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Posted 29 September 2015 - 07:21 AM

Louis,

I really hope I did this the way you requested. I only checked what you said to on the minitoolbox and it appears almost as long as the one my friend did. I really am computer challenged. Please forgive me if I messed something up and I will try it again. You really have no idea how much the help I have been given is appreciated.

dana



#8 hamluis

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Posted 29 September 2015 - 08:02 AM

You did fine :), it will take me a few minutes to see...whatever I can see :).

 

I'm somewhat confused...I see no significant error messages...relating to either Windows Updates or touchpad/mouse/keyboard problems.  The notebook uses a touchpad, yet you refer to using a mouse.

 

Are you using a USB mouse?  Are you referring to the touchpad as a "mouse"?

 

Louis


Edited by hamluis, 29 September 2015 - 09:36 AM.


#9 heathensmom

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Posted 29 September 2015 - 10:00 AM

I deleted the mouse driver without installing another. It worked fine after in safe mode with networking. Only way I was able to run reports. Am going to close safe mode now and see what happens.
I was still getting vaio, windows, other errors.
There seems to be so many errors listed, and programs I do not ever use that I never saw before.

#10 heathensmom

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Posted 29 September 2015 - 10:01 AM

And I call touch pad "mouse" sorry for confusion.
dana

#11 heathensmom

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Posted 29 September 2015 - 10:38 AM

I went into regular windows and over 197 updates are needed. I tried wizard which failed and pointer and page froze again.

#12 RolandJS

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Posted 29 September 2015 - 10:56 AM

Elsewhere Louis said to do the updates in order.  I add:  recommend temporarily setting Windows Updates to Notify before downloading and installing.  That way, you can pick them, in order, in clumps [group] of 10-20 at a time.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#13 heathensmom

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Posted 29 September 2015 - 01:02 PM

Thank you, so totally bypass wizard (which I thought would put them in order) So please excuse my ignorance but how exactly do I know what order?
Safe mode with networking, look for windows updates, and find a list?

I will start working on it now. If there are instructions that would make finding it easier than my plan, I will check in to see. Am still mainly using cell.

Thank you RolandJS

#14 hamluis

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Posted 29 September 2015 - 01:47 PM

Use the wizard...the wizard will put them in order, if such is needed.

 

Take a read here...run the Windows Update Troubleshooter, following directions provide by Microsoft.

 

Louis


Edited by hamluis, 30 September 2015 - 12:10 PM.


#15 RolandJS

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Posted 30 September 2015 - 04:02 AM

Louis, when I clicked on your external link, to save that advice, I was reDirected right back to this topic.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)





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