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BSOD 0x00000116 on startup plus when installing things


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21 replies to this topic

#1 pighead10

pighead10

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Posted 23 September 2015 - 12:11 PM

Computer specs: http://speccy.piriform.com/results/Pr2Dddb5qPrz7EvMOw5kl4S

 

OS is a few weeks old. Every time I start up the computer, it produces this BSOD (although all I see is a black screen). It had about a 50% reproduce rate when installing things onto D: drive, which I thought was odd, as this is a video error (?).

 

I have tried prime95, memtest, furmark (gpu test), installed new drivers, and ran scans with SeaTools (although not according to instructions on this site - I didn't have to run it from a cd, just an exe) and nothing came up with any errors. 

 

Possibly related: my logitech g19 keyboard won't let me install drivers because it says my OS is not compatible, even though I just have windows 7 64bit (which most definitely is compatible).

Attached Files


Edited by pighead10, 23 September 2015 - 12:14 PM.


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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 23 September 2015 - 04:47 PM

Your UEFI/BIOS (version F4e) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 241 Windows Updates installed.  Most systems have 300 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

These devices have problems in Device Manager:

 

G19 Gaming Keyboard (Display interface)    USB\VID_046D&PID_C229&MI_00\7&7BF68CA&0&0000    The drivers for this device are not installed.
SAMSUNG Mobile MTP Device    USB\VID_04E8&PID_6860&MS_COMP_MTP&SAMSUNG_ANDROID\6&D292294&0&0000    This device cannot start.

As you stated, you can't install drivers for the keyboard.  Please remove the keyboard and use another one that doesn't generate an error while we're troubleshooting.  Feel free to go back to this one after the system has been stabilized.  BUT, I would strongly wonder why you can't install drivers for a device like this - could it be that there is some unseen problem with the keyboard?

As for the Samsung Mobile MTP Device - it looks like it's an Android phone.  Please uninstall it and then physically remove the phone from the system while we're troubleshooting.  Feel free to reattach this device once the system has been stabilized (and install the proper drivers for it).

 

I see that you have Furmark installed - have you run this since the problems started?  If so, what were the results?  What sort of temperatures were you seeing?

 

The WER section of MSINFO32 shows 2 STOP 0x116 video errors (as were all 6 of the memory dumps that you uploaded).  Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Please uninstall MalwareBytes.  It is possible that it's interfering with your Avast.  Should you want to install it again, please be sure to opt out of the trial for the Pro version - as that's the component that runs in memory.

 

Applecharger.sys (GIGABYTE On/Off Charge driver) is known to cause BSOD's on some Windows systems.  Please uninstall it.

 

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :
 
nusb3xhc.sys                       Mon Jul 26 20:45:44 2010 (4C4E2C38)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)}Try OEM first - Drivers available at the following link require registration and a lot of research: http://www.renesas.com/supp/
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
 
nusb3hub.sys                       Mon Jul 26 20:45:44 2010 (4C4E2C38)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)}Try OEM first - Drivers available at the following link require registration and a lot of research: http://www.renesas.com/supp/
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
 
AppleCharger.sys                   Fri Dec 17 00:17:11 2010 (4D0AF257)
GIGABYTE On/Off Charge driver. See here for details -
http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
 



Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Wed Sep 23 11:51:06.124 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092315-14554-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (12 procs) Free x64
Built by: [B]7601[/B].18939.amd64fre.win7sp1_gdr.150722-0600
System Uptime:[B]0 days 0:01:18.014[/B]
Probably caused by :[B]Unknown_Image ( ANALYSIS_INCONCLUSIVE )[/B]
BugCheck [B]116, {fffffa800e6e4010, fffff8800581fef0, 0, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000116]VIDEO_TDR_FAILURE (116)[/url]
Arguments:
Arg1: fffffa800e6e4010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800581fef0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
FAILURE_BUCKET_ID: [B]X64_0x116_ANALYSIS_INCONCLUSIVE[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Sep 19 05:22:52.723 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091915-14071-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (12 procs) Free x64
Built by: [B]7601[/B].18939.amd64fre.win7sp1_gdr.150722-0600
System Uptime:[B]0 days 0:22:02.613[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+143ef0 )[/B]
BugCheck [B]116, {fffffa800a3fa4e0, fffff88005753ef0, 0, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000116]VIDEO_TDR_FAILURE (116)[/url]
Arguments:
Arg1: fffffa800a3fa4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88005753ef0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
FAILURE_BUCKET_ID: [B]X64_0x116_IMAGE_nvlddmkm.sys[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU       X 990  @ 3.47GHz"
MaxSpeed:     3470
CurrentSpeed: [B]3464[/B]
  BIOS Version                  F4e
  BIOS Release Date             12/12/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  G1.Sniper
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 17 12:50:07.514 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091715-14586-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (12 procs) Free x64
Built by: [B]7601[/B].18939.amd64fre.win7sp1_gdr.150722-0600
System Uptime:[B]0 days 0:07:55.808[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+143ef0 )[/B]
BugCheck [B]116, {fffffa800db31140, fffff880057fdef0, 0, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000116]VIDEO_TDR_FAILURE (116)[/url]
Arguments:
Arg1: fffffa800db31140, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880057fdef0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
FAILURE_BUCKET_ID: [B]X64_0x116_IMAGE_nvlddmkm.sys[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU       X 990  @ 3.47GHz"
MaxSpeed:     3470
CurrentSpeed: [B]3464[/B]
  BIOS Version                  F4e
  BIOS Release Date             12/12/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  G1.Sniper
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 17 12:41:15.819 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091715-13462-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (12 procs) Free x64
Built by: [B]7601[/B].18939.amd64fre.win7sp1_gdr.150722-0600
System Uptime:[B]0 days 21:06:32.709[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+143ef0 )[/B]
BugCheck [B]116, {fffffa80163304e0, fffff880057dbef0, 0, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000116]VIDEO_TDR_FAILURE (116)[/url]
Arguments:
Arg1: fffffa80163304e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880057dbef0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
FAILURE_BUCKET_ID: [B]X64_0x116_IMAGE_nvlddmkm.sys[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU       X 990  @ 3.47GHz"
MaxSpeed:     3470
CurrentSpeed: [B]3464[/B]
  BIOS Version                  F4e
  BIOS Release Date             12/12/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  G1.Sniper
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 16 15:33:41.496 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091615-14617-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (12 procs) Free x64
Built by: [B]7601[/B].18939.amd64fre.win7sp1_gdr.150722-0600
System Uptime:[B]0 days 0:03:34.790[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+143ef0 )[/B]
BugCheck [B]116, {fffffa8009c434e0, fffff880057e0ef0, 0, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000116]VIDEO_TDR_FAILURE (116)[/url]
Arguments:
Arg1: fffffa8009c434e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880057e0ef0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
FAILURE_BUCKET_ID: [B]X64_0x116_IMAGE_nvlddmkm.sys[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU       X 990  @ 3.47GHz"
MaxSpeed:     3470
CurrentSpeed: [B]3464[/B]
  BIOS Version                  F4e
  BIOS Release Date             12/12/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  G1.Sniper
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 16 15:08:08.475 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091615-13088-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (12 procs) Free x64
Built by: [B]7601[/B].18939.amd64fre.win7sp1_gdr.150722-0600
System Uptime:[B]0 days 2:50:07.769[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+143ef0 )[/B]
BugCheck [B]116, {fffffa8010c46010, fffff880057b9ef0, 0, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000116]VIDEO_TDR_FAILURE (116)[/url]
Arguments:
Arg1: fffffa8010c46010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880057b9ef0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
FAILURE_BUCKET_ID: [B]X64_0x116_IMAGE_nvlddmkm.sys[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU       X 990  @ 3.47GHz"
MaxSpeed:     3470
CurrentSpeed: [B]3464[/B]
  BIOS Version                  F4e
  BIOS Release Date             12/12/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  G1.Sniper
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.


[font=lucida console]**************************Wed Sep 23 11:51:06.124 2015 (UTC - 4:00)**************************
amdxata.sys                        Fri Mar 19 12:18:18 2010 (4BA3A3CA)
ngvss.sys                          Fri Jul 10 03:57:20 2015 (559F7AE0)
aswRvrt.sys                        Mon Jul 27 13:06:13 2015 (55B66505)
aswVmm.sys                         Mon Jul 27 13:34:01 2015 (55B66B89)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Sep 19 05:22:52.723 2015 (UTC - 4:00)**************************
intelppm.sys                       Mon Jul 13 19:19:25 2009 (4A5BC0FD)
[COLOR=RED][B]nusb3hub.sys                       Mon Jul 26 20:45:44 2010 (4C4E2C38)[/B][/COLOR]
[COLOR=RED][B]nusb3xhc.sys                       Mon Jul 26 20:45:44 2010 (4C4E2C38)[/B][/COLOR]
emupia2k.sys                       Wed Dec  1 07:29:44 2010 (4CF63FB8)
ctsfm2k.sys                        Wed Dec  1 07:29:49 2010 (4CF63FBD)
ctoss2k.sys                        Wed Dec  1 07:30:03 2010 (4CF63FCB)
ha20x22k.sys                       Wed Dec  1 07:32:07 2010 (4CF64047)
ctaud2k.sys                        Wed Dec  1 07:32:37 2010 (4CF64065)
ctprxy2k.sys                       Wed Dec  1 07:32:39 2010 (4CF64067)
CTEXFIFX.SYS                       Wed Dec  1 07:33:42 2010 (4CF640A6)
CT20XUT.SYS                        Wed Dec  1 07:33:47 2010 (4CF640AB)
CTHWIUT.SYS                        Wed Dec  1 07:33:50 2010 (4CF640AE)
Edge7x64.sys                       Wed Dec  8 12:22:47 2010 (4CFFBEE7)
Xeno7x64.sys                       Wed Dec  8 12:22:48 2010 (4CFFBEE8)
PLTGC.sys                          Wed Nov 14 21:04:25 2012 (50A44DA9)
mbam.sys                           Wed Sep  3 13:50:25 2014 (540754E1)
nvhda64v.sys                       Thu Apr 16 15:03:16 2015 (55300774)
VBoxAswDrv.sys                     Thu Jul  9 05:18:15 2015 (559E3C57)
NvStreamKms.sys                    Sat Jul 25 05:22:15 2015 (55B35547)
aswMonFlt.sys                      Mon Jul 27 13:06:30 2015 (55B66516)
aswHwid.sys                        Mon Jul 27 13:06:58 2015 (55B66532)
aswRdr2.sys                        Mon Jul 27 13:07:28 2015 (55B66550)
aswSP.sys                          Mon Jul 27 13:34:27 2015 (55B66BA3)
aswStm.sys                         Mon Jul 27 13:37:56 2015 (55B66C74)
nvvad64v.sys                       Mon Aug 10 03:51:42 2015 (55C8580E)
aswSnx.sys                         Wed Aug 12 10:44:50 2015 (55CB5BE2)
nvlddmkm.sys                       Tue Aug 25 09:34:37 2015 (55DC6EED)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 17 12:50:07.514 2015 (UTC - 4:00)**************************
[COLOR=RED][B]ssadadb.sys                        Wed Jan 14 16:27:20 2009 (496E58B8)[/B][/COLOR]
ssadwh.sys                         Thu May 12 09:06:44 2011 (4DCBDB64)
ssadbus.sys                        Thu May 12 09:06:54 2011 (4DCBDB6E)
ssadmdfl.sys                       Thu May 12 09:08:26 2011 (4DCBDBCA)
ssadmdm.sys                        Thu May 12 09:08:36 2011 (4DCBDBD4)
ssadcm.sys                         Thu May 12 09:09:45 2011 (4DCBDC19)
ssadserd.sys                       Thu May 12 09:09:54 2011 (4DCBDC22)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 16 15:08:08.475 2015 (UTC - 4:00)**************************
jraid.sys                          Mon Sep  6 22:37:00 2010 (4C85A54C)
[COLOR=RED][B]AppleCharger.sys                   Fri Dec 17 00:17:11 2010 (4D0AF257)[/B][/COLOR]
[/font]

http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=ngvss.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=emupia2k.sys
http://www.carrona.org/drivers/driver.php?id=ctsfm2k.sys
http://www.carrona.org/drivers/driver.php?id=ctoss2k.sys
http://www.carrona.org/drivers/driver.php?id=ha20x22k.sys
http://www.carrona.org/drivers/driver.php?id=ctaud2k.sys
http://www.carrona.org/drivers/driver.php?id=ctprxy2k.sys
http://www.carrona.org/drivers/driver.php?id=CTEXFIFX.SYS
http://www.carrona.org/drivers/driver.php?id=CT20XUT.SYS
http://www.carrona.org/drivers/driver.php?id=CTHWIUT.SYS
http://www.carrona.org/drivers/driver.php?id=Edge7x64.sys
http://www.carrona.org/drivers/driver.php?id=Xeno7x64.sys
http://www.carrona.org/drivers/driver.php?id=PLTGC.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=VBoxAswDrv.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=ssadadb.sys
http://www.carrona.org/drivers/driver.php?id=ssadwh.sys
http://www.carrona.org/drivers/driver.php?id=ssadbus.sys
http://www.carrona.org/drivers/driver.php?id=ssadmdfl.sys
http://www.carrona.org/drivers/driver.php?id=ssadmdm.sys
http://www.carrona.org/drivers/driver.php?id=ssadcm.sys
http://www.carrona.org/drivers/driver.php?id=ssadserd.sys
http://www.carrona.org/drivers/driver.php?id=jraid.sys
http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
 


Edited by usasma, 23 September 2015 - 04:49 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 pighead10

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Posted 24 September 2015 - 01:29 PM

To address the issues you raised:

 

  • I cannot install drivers for my keyboard (which would include the keyboard gaming software) because the software says my OS is incompatible. I think this is because I have not installed the required windows updates, which it does mention on the website. I have no other keyboard to use.
  • No more windows updates are available for me, except for a number of language packs and upgrading to windows 10, even though it seems as though I am missing quite a few. I tried upgrading to windows 10 previously and had a huge number of issues, including my motherboard not having ethernet drivers for windows 10, crashes during installation, and after finally getting it to work, being forced to revert to windows after 2 weeks due to crash on startup, locking it in startup repair.
  • I had already uninstalled GIGABYTE On/Off Charge via add/remove programs. It doesn't display on a list of programs (I uninstalled all gigabyte utilities) anymore, yet the driver is still there?
  • I had run furmark - everything ran as expected. GPU and CPU temperatures were fine during furmark and prime95 tests - I can't remember exact values but well below the manufacturer's "max temperature" limit.
  • I believe I have tried everything on the 0x116 troubleshooting page, except I have no other video card.
  • The phone was not connected at the time. I cannot see how I can uninstall it (it has no software installed).
  • The malwarebytes installed is just the scan, not the pro version or anything that is constantly running.

I am apprehensive about updating the BIOS since I cannot predict if it will cause another BSOD during the update. It seems as though I should definitely try to install some more windows updates, although I don't know how, since there are none available other than language packs or windows 10. 

 

Some updates previously had failed to install. I assumed windows had attempted and successfully reinstalled those updates at the next opportunity, is it possible that this did not happen and is the reason why I have so few updates installed?



#4 RolandJS

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Posted 24 September 2015 - 01:39 PM

"Please uninstall MalwareBytes.  It is possible that it's interfering with your Avast.  Should you want to install it again, please be sure to opt out of the trial for the Pro version - as that's the component that runs in memory."

  An additional, long-term, solution is to make sure the un-needed/un-wanted Avast modules are removed by a ReInstall [and unchecking such things].


Edited by RolandJS, 24 September 2015 - 01:39 PM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#5 pighead10

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Posted 24 September 2015 - 01:47 PM

"Please uninstall MalwareBytes.  It is possible that it's interfering with your Avast.  Should you want to install it again, please be sure to opt out of the trial for the Pro version - as that's the component that runs in memory."

  An additional, long-term, solution is to make sure the un-needed/un-wanted Avast modules are removed by a ReInstall [and unchecking such things].

To clarify, malwarebytes is not running at all. I use Avast as my antivirus software that runs in memory. I have malwarebytes installed since I have found in the past that its scan has detected viruses where Avast hasn't. I only use malwarebytes occasionally for a scan.



#6 RolandJS

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Posted 24 September 2015 - 01:53 PM

PigHead, I still recommend checking what Avast modules are installed.  Most users can live without, the computer can live without, several of its installed modules.  Example:  browser cleaner, software update, VPN, GrimeFighter, and so on.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#7 pighead10

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Posted 24 September 2015 - 02:03 PM

PigHead, I still recommend checking what Avast modules are installed.  Most users can live without, the computer can live without, several of its installed modules.  Example:  browser cleaner, software update, VPN, GrimeFighter, and so on.

Yes, I have already made sure only the modules I want are running.



#8 usasma

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Posted 24 September 2015 - 05:32 PM

Please uninstall MalwareBytes.  It won't hurt to uninstall it, and you can easily reinstall it at a later time.

I have seen a lot of BSOD'ing systems that have both the antivirus and the MalwareBytes running at the same time.

Yours has Avast and MBAM drivers in the memory dump.

FYI - when you install the free version of MBAM, the option for the free trial of the Pro version is automatically checked to run.

 

You will need to try another keyboard.  Maybe you can borrow one?  Or, you can purchase an inexpensive one from a shop that accepts returns - then return it once you're done testing?

Please provide a link to the page where it says you need to have certain Windows Updates.

My concern here is that the keyboard might be broken - and it could be causing problems.

 

Have you updated the USB 3.0 drivers as I requested?

 

Don't worry about the BIOS update for now.  It's less critical with W7 and earlier systems than it is with W8 and later systems.

 

As for the Windows Updates - you can't do any more than Windows offers you.  As long as you've checked, that's all that you can do.

 

Should the system BSOD again, please zip up and upload the contents of C:\Windows\Minidump

If you have problems zipping it up, try copying it to your Desktop and zipping it up there.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 pighead10

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Posted 26 September 2015 - 02:51 PM

I definitely did not have the pro version installed (I am very thorough when unchecking tick boxes!) but I have uninstalled Malwarebytes anyway.

 

Interestingly, I went back onto the keyboard website and successfully installed the drivers and software. It did not work when I tried this a week ago (it said my OS was incompatible), so maybe a windows update installed without me noticing over the last week?

 

I went to my motherboard site (http://www.gigabyte.com/products/product-page.aspx?pid=3760#dl) and installed the Renesas(NEC) USB 3.0 Driver 2.0.30.0.

 

Currently my computer is just occasionally freezing without a bluescreen within a few minutes of starting up - you can tell when it is going to freeze because any sound that plays randomly freezes and stutters. After a reboot it is normally fine. (also, the random stuttering of my sound is combined with freezes of the computer, but only occurs when sound is playing, and is really annoying even without the computer freezing)


Edited by pighead10, 27 September 2015 - 12:39 PM.


#10 usasma

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Posted 28 September 2015 - 04:18 PM

Let's have a look at the Event Viewer Admin log file - often it'll be more helpful for diagnosing freezes than other reports.

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 pighead10

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Posted 30 September 2015 - 03:03 PM

Bluescreen upon turning on computer again - I think caused by Origin updating itself (since Origin installations caused it before). Same as before, where I see no actual bluescreen, but it is recorded in the minidump. Same as previous dump files. I attached the event viewer file. Seems to be that error 41 you mentioned. All the values in the event data are 0 which seems because the computer freezes and I have to hold the off button. I'll check with the caps lock test next time it happens. 

 

I've downloaded the progrm an am checking temperatures, although I have been monitoring temperatures recently including during stress tests and no issues have been found. Currently processor is 45C and gpu is 38C.

Attached Files


Edited by pighead10, 30 September 2015 - 04:12 PM.


#12 usasma

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Posted 01 October 2015 - 04:31 AM

Event ID 41 can be caused by holding the power button down to turn off the system

 

While there are other errors, the most common one is Avast holding onto your registry just prior to the shutdown.
Please uninstall Avast and use Windows Defender temporarily to see if that helps.

If it does, you may want to try a fresh copy of Avast to see if it works OK.

If it doesn't work, post back for more suggestions.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 pighead10

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Posted 02 October 2015 - 02:03 PM

Okay, I'll uninstall Avast. Are you saying that Avast could be causing the freezes, or just that it causes the error 41 as opposed to something else when I have to shut down the computer due to the freeze anyway?



#14 usasma

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Posted 04 October 2015 - 07:23 AM

I'm saying that Avast is a program holding your registry open (when it wants to close just prior to the shutdown) and that may be the reason behind the freezes.

Event ID 41 is simply the computer saying it doesn't know why it shutdown.

Usually it's one of 3 things:
- BSOD (there may be clues to this in the Admin log)

- hardware problems (you may find clues or you may not)

- holding down the power button (usually no clues).

There's a more detailed explanation of the Event ID 41 errors here: http://support.microsoft.com/kb/2028504


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#15 pighead10

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Posted 09 October 2015 - 04:12 PM

I uninstalled Avast and the random freezes seem to have fixed. However, the shutdowns (that produce the 0x116 BSOD in minidump) are still occurring.






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