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BSOD - not able to repair Startup, Safe mode only


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#1 shley

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Posted 23 September 2015 - 11:21 AM

Hello
 
I recently have run into a bog problem.  Upon Restart my computer hit a BSOD and then the automatic repair is not working to repair the Startup.  I can only use Safe Mode. 
 
I am running Win 8.1 x64 HP laptop.
 
Before this happened I had removed the 32-bit Flash due to a vulnerability notification by A/V (Kaspersky).  I had downloaded the correct version (in Firefox) and it seemed fine.  Then  I noticed in IE at the bottom of the window on certain pages something asking me if I want to run (allow or allow for all sites) an Unknown application.  I tried to Reset the IE settings in Advanced tab and that seemed like it went all right.  But I had to restart the computer and that is when I hit the BSOD.
 
This has happened at the worst time possible.  Please help!

Edited by Orange Blossom, 23 September 2015 - 12:06 PM.
Moved to BSOD forum from Windows 8. ~ OB


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#2 shley

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Posted 23 September 2015 - 01:26 PM

Update:

I was able to get the system to boot into normal windows.  The system was getting extremely hot in safe mode so I restarted it and it went back to normal.  I still have this issue, however, as to why this is happening.  ALSO, see attached screen shot of a window that came up from Kaspersky after I got to the normal desktop, please.  Not sure what Appx Deployment Bytecode Generator means or why Kaspersky allowed it into the Trusted App section now

Attached Files



#3 blueelvis

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Posted 24 September 2015 - 03:18 PM

Update:
I was able to get the system to boot into normal windows.  The system was getting extremely hot in safe mode so I restarted it and it went back to normal.  I still have this issue, however, as to why this is happening.  ALSO, see attached screen shot of a window that came up from Kaspersky after I got to the normal desktop, please.  Not sure what Appx Deployment Bytecode Generator means or why Kaspersky allowed it into the Trusted App section now

Hi Shely ^_^,

That seems like a normal notification. I don't use Kaspersky but according to it, the executable has been moved to the trusted group. I checked my system and it seems like it is a legit executable which is a part of the Windows Operating System.


If you would not like to see the notifications constantly, you can click the downwards arrow near the X button on that dropdown and you should get an option to disable such notifications. Although I would suggest you to be careful and not to disable the Kaspersky notifications altogether.


Let me know how it goes ^_^

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#4 shley

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Posted 24 September 2015 - 03:24 PM

Any reason why I received a BSOD ?



#5 blueelvis

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Posted 24 September 2015 - 03:42 PM

Any reason why I received a BSOD ?

Kindly follow the below instructions and upload the ZIP file -
http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

In case any dumps are saved, that ZIP file would help me in telling you the reason why the system crashed ;)


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Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#6 shley

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Posted 24 September 2015 - 03:59 PM

Merged topics. Title was: BSOD - inquiry Win 8.1 ~ OB
 
I got an error trying to run the PERFMON (the other is attached)
 
 
 
 
An error occured while attempting to generate the report.
   
The operator or administrator has refused the request.

Attached Files


Edited by Orange Blossom, 25 September 2015 - 08:53 AM.


#7 usasma

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Posted 24 September 2015 - 05:41 PM

Your UEFI/BIOS (version F.2D) dates from 20.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

glancedrv.sys                Mon Apr 20 14:07:22 2009 (49ECB9DA)
 Likely related to Glance Speed Boost
glancedrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 
If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html



Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Wed Sep 23 11:05:24.243 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092315-40421-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].18007.amd64fre.winblue_ltsb.150807-0612
System Uptime:[B]0 days 0:00:30.977[/B]
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+acfcc )[/B]
BugCheck [B]D1, {fffff8019beaefcc, 2, 8, fffff8019beaefcc}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments:
Arg1: fffff8019beaefcc, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: fffff8019beaefcc, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_CODE_AV_UNLOADED_IP_nvlddmkm+acfcc[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  F.2D
  BIOS Release Date             08/04/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY dv7 Notebook PC
  Baseboard Product             181D
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Wed Sep 23 11:05:24.243 2015 (UTC - 4:00)**************************
[COLOR=RED][B]glancedrv.sys                Mon Apr 20 14:07:22 2009 (49ECB9DA)[/B][/COLOR]
GEARAspiWDM.sys              Thu May  3 15:56:17 2012 (4FA2E2E1)
HECIx64.sys                  Mon Jul  2 18:14:58 2012 (4FF21D62)
iBtFltCoex.sys               Tue Jul 24 06:03:05 2012 (500E72D9)
stwrt64.sys                  Sun Aug 19 22:51:39 2012 (5031A63B)
btmhsf.sys                   Wed Aug 29 00:21:50 2012 (503D98DE)
hpdskflt.sys                 Mon Sep 24 11:31:14 2012 (50607CC2)
Accelerometer.sys            Mon Sep 24 11:31:45 2012 (50607CE1)
a2ddax64.sys                 Thu Mar  7 23:41:40 2013 (51396C04)
SynTP.sys                    Tue Apr 23 20:34:23 2013 (5177288F)
Smb_driver_Intel.sys         Tue Apr 23 20:36:19 2013 (51772903)
usb3Hub.sys                  Thu May 16 03:23:06 2013 (5194895A)
intelppm.sys                 Thu Aug 22 04:46:35 2013 (5215CFEB)
iaStorA.sys                  Mon Oct 28 17:15:26 2013 (526ED3EE)
Netwew00.sys                 Tue Feb 25 08:04:56 2014 (530C94F8)
IntcDAud.sys                 Tue Sep  9 08:13:01 2014 (540EEECD)
klbackupflt.sys              Wed Apr 15 21:09:36 2015 (552F0BD0)
klmouflt.sys                 Tue Jun  2 08:36:12 2015 (556DA33C)
klkbdflt.sys                 Tue Jun  2 08:36:30 2015 (556DA34E)
klbackupdisk.sys             Tue Jun  2 16:18:33 2015 (556E0F99)
klwtp.sys                    Wed Jun  3 11:29:28 2015 (556F1D58)
klpd.sys                     Thu Jun  4 08:19:18 2015 (55704246)
klim6.sys                    Mon Jun  8 04:49:57 2015 (55755735)
klwfp.sys                    Mon Jun 15 05:39:28 2015 (557E9D50)
klflt.sys                    Tue Jun 16 08:29:30 2015 (558016AA)
kl1.sys                      Thu Jun 18 14:58:13 2015 (558314C5)
kneps.sys                    Fri Jun 19 08:22:49 2015 (55840999)
klif.sys                     Tue Jun 23 11:12:16 2015 (55897750)
cm_km.sys                    Wed Jul  1 14:08:29 2015 (55942C9D)
klhk.sys                     Thu Jul  2 12:29:39 2015 (559566F3)
iwdbus.sys                   Wed Jul  8 18:17:13 2015 (559DA169)
WirelessButtonDriver64.sys   Sat Jul 25 17:52:57 2015 (55B40539)
nvpciflt.sys                 Thu Aug  6 19:10:09 2015 (55C3E951)
igdkmd64.sys                 Mon Aug 17 11:34:01 2015 (55D1FEE9)
[/font]
glancedrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=btmhsf.sys
http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
http://www.carrona.org/drivers/driver.php?id=a2ddax64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=usb3Hub.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=Netwew00.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
klbackupflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
klbackupdisk.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=klwtp.sys
http://www.carrona.org/drivers/driver.php?id=klpd.sys
http://www.carrona.org/drivers/driver.php?id=klim6.sys
http://www.carrona.org/drivers/driver.php?id=klwfp.sys
http://www.carrona.org/drivers/driver.php?id=klflt.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=kneps.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
cm_km.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=klhk.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 shley

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Posted 24 September 2015 - 07:05 PM

HELLO

 

You wrote "Your UEFI/BIOS (version F.2D) dates from 20. "

What was the year of this BIOS?  I see the latest on the manufacturer website as Aug 7, 2015 and labeled "F.2D Rev. A"
Please advise if this is indeed the one listed or not.

 

I do not see any remarks about the PERFMON - or my inability to run this??

 

Also, Glance Speed Boost is nothing I have put on my machine - never heard of it...  should I delete the driver?

 

Under the 3rd Party Driver listing, it talks about some might be in RED COLOR.  All I see are black and purple print.  Is the purple really supposed to be red?

 

These listings look more technological than I was expecting so bear with me.


 



#9 blueelvis

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Posted 24 September 2015 - 11:32 PM

I posted the first one but I got an error trying to run the PERFMON
 
 
 
An error occured while attempting to generate the report.
   
The operator or administrator has refused the request.

Alright. It seems usasma is already helping you out in your new thread :)
 
 
Topics merged. ~ OB

Regarding PERFMON, that is alright. If we want that report, there are other ways to get that ;)


-Pranav

Edited by Orange Blossom, 25 September 2015 - 08:54 AM.

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#10 usasma

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Posted 25 September 2015 - 04:48 AM

Sorry, it's high pollen here and my eyes are having problems (I've got some pretty severe vision problems)

.

The BIOS date is 08/04/2014

The date on the website is not necessarily the date of the version.

I'm uncertain of what they mean by Rev A - but it won't hurt to try to update it - if it's the same version the program will tell you so.

In general, BIOS updates for W7 and earlier aren't as critical as updates for the BIOS/UEFI in W8 and later OS's.  W8 and later OS's are designed to be more tightly tied into the BIOS/UEFI than previous versions - that's one reason why Microsoft forced OEM's to sell W8 and later systems with UEFI.

 

Don't delete drivers - it can render your system unbootable.

I have a procedure to make this a bit safer - but I don't think that you need it just yet. 

We'll keep an eye on the Glance product to see if it keeps appearing.

FYI - it's possible that some other company is using the Glance drivers - so you wouldn't notice that it was installed.

 

The script that generates the red color doesn't  translate well with the forum software here (it's slightly different BBCode than other forums use).

I'm hoping that the developer changes the code in his next release, but haven't heard from him recently.

 

In this case, you'll see the [COLOR=RED] tag before the drivers that were highlighted

The only instance in your dump file was the Glance driver

 

Don't worry about it being a bit more technological than you expected - that's why we're here.

If anything confuses you, feel free to ask about it (although I may end up talking your ear off! :0)

 

In general BSOD troubleshooting involves fixing some things, then waiting for more BSOD's, then fixing some more, etc

While fixing we're also keeping our eyes open for patterns that emerge.

In most cases we fix a BSOD issue within 2 pages of posts.  For the more complicated BSOD scenarios it can take 4 or 5 pages.

 

There's only 3 things that can cause BSOD's (actually 2, but I broke it into 3 because of the frequency)
- 3rd party drivers (over 90% of BSOD's are due to this)
- hardware (less than 10% of BSOD's are due to this)
- Windows problems (less than 1% of BSOD's are due to this - as long as Windows Updates are fully up to date).

 

Many BSOD's are very simple - one thing causes them and when we fix it, the BSOD's stop

Other BSOD's are more complicated - and are caused by several things.

In those cases it may take longer to fix the BSOD's - and even after they're stoppd, there may be other errors that need fixing before the system is fully stabilized (such as black screen errors, or crashing applications).

Should the system continue to BSOD, zip up the contents of C:\Windows\Minidump and upload it with your next post.

If you have trouble zipping it, copy it to your Desktop and zip it up there.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 blueelvis

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Posted 25 September 2015 - 10:31 AM

These listings look more technological than I was expecting so bear with me.

Don't worry, an expert is helping you who has got tremendous experience in troubleshooting systems :0)


-Pranav

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In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#12 shley

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Posted 25 September 2015 - 05:24 PM

Good Afternoon,

Thank you for your detailed response.

I went and installed the latest BIOS from HP site.  You were correct, the date listed on the front section is not accurate.  When I clicked on Details, it indicated the date of the file was Aug 24th, 2014.  Since that date is after the one you reported, I decided to install it.  I have attached a new SysNative file just to re-check the BIOS and make sure it is all right now.  Can you please double-check this for me?

 

Then if you can tell me what you need for me to do next?  I should note that the Kaspersky notifications are not working correctly.  I even added the Snyaptic app to the exclusions and I still get the notification for it.  But they only happen in the Protected Window.  You know, I am sitting here opening up a pay site through the Safe Money part of Kaspersky and a Protected Browser opens up. Then I get a notification saying that my Synpatic device (mouse) has some 'suspicious' activity.  That is like telling me my machine is compromised in my opinion!  I would be totally happy with uninstalling it thoroughly and reinstalling it (I have my key, etc.).  I do have REVO Pro but I don't know if that's a best way or not or if I should even do it.  If I do, I will have to wait to download all the signatures again.  But anything to get rid of these mysterious notifications.  They just suddenly appeared out of nowhere.

 

Let me also know what you need me to do for this BSOD issue.  Thanks!

Attached Files



#13 shley

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Posted 25 September 2015 - 07:32 PM

Here is what one of those notifications look like.  I do not know if it is related to giving a BSOD or not.

Thanks.

Shley

Attached Files



#14 shley

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Posted 01 October 2015 - 09:47 PM

We can close this thread.

I have not experienced another BSOD.  I do not understand why I had them or why they are gone but suffice to say everything is running well.

I am going to uninstall and reinstall Kasp. Security and if I continue to have the same problem I will repost that in another forum and thread.

Thanks everyone.






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