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WIN10 - Freezing Issues - No Error Messages


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#1 WasabiCannon

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Posted 22 September 2015 - 09:08 PM

Im hoping someone can shed some light on this issue. For the past few months I have been having some issues with my computer just freezing on me and sometimes sending a high pitch noise through my headset. This not a BSOD, the current image on my computer will sometimes just freeze and other times the computer will simply reboot.

Previously I was suggested to change the kernal memory dump to small memory dump however that did not produce a memory dump when the freeze happened.

This issue has been happening with Windows 8 and then after a clean install on Windows 10.

So far I have confirmed that it is not an overheating issue as my temps stay in the 80F range during games. Since it was not happening when I was pushing my sound to my on board sound I figured that could be the issue so I disabled my other sound card and the issue still happened.

Does anyone have an idea on where I should start looking next? Below are my system's specs and I have attached the Resource and Performance Monitor.

Operating System
    Windows 10 Pro 64-bit
CPU
    AMD FX-9370
    Vishera 32nm Technology
RAM
    16.0GB Dual-Channel DDR3 @ 803MHz (10-10-10-27)
Motherboard
    Gigabyte Technology Co., Ltd. 990FXA-UD3 (CPU 1)
Graphics
    H233H (1920x1080@60Hz)
    LG TV (1920x1080@60Hz)
    ASUS VH236H (1920x1080@60Hz)
    Acer H233H (1080x1920@60Hz)
    3071MB NVIDIA GeForce GTX 780 (EVGA)
    3071MB NVIDIA GeForce GTX 780 (EVGA)
    ForceWare version: 355.82
    SLI Disabled
Storage
    29GB OCZ-ONYX ATA Device (SSD)
    931GB Western Digital WDC WD1002FAEX-00Z3A0 ATA Device (SATA)
    238GB Samsung SSD 840 PRO Series (SSD)  

Attached Files


Edited by WasabiCannon, 22 September 2015 - 09:16 PM.


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#2 pistol22cal

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Posted 22 September 2015 - 10:58 PM

If I had to make an educated guess I would start by testing the Power Supply, and not just that it is working but that it is supplying clean and correct volts and watts.

 

Can you tell us your Power Supply specs?

 

http://www.newegg.com/Product/Product.aspx?Item=N82E16899706001&cm_re=power_supply_tester-_-99-706-001-_-Product


Edited by pistol22cal, 22 September 2015 - 11:01 PM.

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#3 WasabiCannon

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Posted 22 September 2015 - 11:05 PM

If I had to make an educated guess I would start by testing the Power Supply, and not just that it is working but that it is supplying clean and correct volts and watts.

 

Can you tell us your Power Supply specs?

 

http://www.newegg.com/Product/Product.aspx?Item=N82E16899706001&cm_re=power_supply_tester-_-99-706-001-_-Product

Thanks for the educated guess.

Here is my current power supply.

 

http://www.amazon.com/gp/product/B0045L4BNW?psc=1&redirect=true&ref_=oh_aui_detailpage_o08_s01

 

I got it 2 years ago. I forget what my older power supply was but I could always fall back to that one to test this theory out. If I recall it is the same watts or only 50 less.



#4 pistol22cal

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Posted 22 September 2015 - 11:26 PM

 

If I had to make an educated guess I would start by testing the Power Supply, and not just that it is working but that it is supplying clean and correct volts and watts.

 

Can you tell us your Power Supply specs?

 

http://www.newegg.com/Product/Product.aspx?Item=N82E16899706001&cm_re=power_supply_tester-_-99-706-001-_-Product

Thanks for the educated guess.

Here is my current power supply.

 

http://www.amazon.com/gp/product/B0045L4BNW?psc=1&redirect=true&ref_=oh_aui_detailpage_o08_s01

 

I got it 2 years ago. I forget what my older power supply was but I could always fall back to that one to test this theory out. If I recall it is the same watts or only 50 less.

 

 

 

I have some news for you

 

http://www.geforce.com/hardware/desktop-gpus/geforce-gtx-780/specifications

 

One card is rated to need a minimum of 250w PSU

 

So under load or if you OC you may be hitting the upper limit of that PSU.

 

Without testing there is no way to know.

 

You need to test that PSU under load and see what it is doing on the 8pins and 6pins


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#5 WasabiCannon

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Posted 22 September 2015 - 11:37 PM

 

 

If I had to make an educated guess I would start by testing the Power Supply, and not just that it is working but that it is supplying clean and correct volts and watts.

 

Can you tell us your Power Supply specs?

 

http://www.newegg.com/Product/Product.aspx?Item=N82E16899706001&cm_re=power_supply_tester-_-99-706-001-_-Product

Thanks for the educated guess.

Here is my current power supply.

 

http://www.amazon.com/gp/product/B0045L4BNW?psc=1&redirect=true&ref_=oh_aui_detailpage_o08_s01

 

I got it 2 years ago. I forget what my older power supply was but I could always fall back to that one to test this theory out. If I recall it is the same watts or only 50 less.

 

 

 

I have some news for you

 

http://www.geforce.com/hardware/desktop-gpus/geforce-gtx-780/specifications

 

One card is rated to need a minimum of 250w PSU

 

So under load or if you OC you may be hitting the upper limit of that PSU.

 

Without testing there is no way to know.

 

You need to test that PSU under load and see what it is doing on the 8pins and 6pins

 

 

I have never looked into OCing my system never really felt like it.

I honestly never really though it could be an issue with pushing the hardware to hard since the freeze sometimes happens when the system in idle just watching netflix/crunchyroll.

 

I will have to look into getting one of those PSU testers I guess.



#6 pistol22cal

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Posted 23 September 2015 - 04:29 AM

Everyone should have a psu tester or two I carry mine in my pocket all the time 


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#7 usasma

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Posted 23 September 2015 - 06:47 AM

There's an issue with your Xbox Live Auth Manager service - please uninstall it and then reinstall the latest version that's compatible with your system and OS

 

There's no drivers installed for the USB device associated with your liquid cooling system from Antec (Antec CC or 690LC related to USB\\VID_2433&PID_B111 )

Please install them.

 

Beyond that, let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


Edited by usasma, 23 September 2015 - 06:48 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 pistol22cal

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Posted 23 September 2015 - 02:02 PM

There's an issue with your Xbox Live Auth Manager service - please uninstall it and then reinstall the latest version that's compatible with your system and OS

 

There's no drivers installed for the USB device associated with your liquid cooling system from Antec (Antec CC or 690LC related to USB\\VID_2433&PID_B111 )

Please install them.

 

Beyond that, let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

This guy may know what he is talking about, maybe!!!!!


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#9 usasma

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Posted 23 September 2015 - 04:52 PM

Thanks pistol22cal!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 WasabiCannon

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Posted 23 September 2015 - 07:13 PM

Thank you for the suggestions usasma.

 

I have done everything except for reinstalling the Xbox Live Auth Manager service. I was unable to find out where to uninstall it from and Google just leads back to this thread. Since it seems to just be used in the new Win10 Xbox syncing stuff which I will never be using I just disabled it.

 

I have attached the SysnativeFileCollectionApp.zip in this post and in my first post is the  PERFMON System Health Report.

 

I have been using both HWMonitor and Speedfan to track my temps for the last 4 months and they never went above 80F.

Attached Files



#11 usasma

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Posted 23 September 2015 - 07:52 PM

Still need this (patterns are easiest to spot in this report):

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

Also, there are many Live Kernel Events (Event ID 41 errors) listed in the WER section of the MSINFO32 report - and the Admin logfile is the definitive way of starting to diagnose them.

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

 

Your UEFI/BIOS (version F2) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

There's also a lot of STOP 0x144 errors related to USBXHCI

More info on STOP 0x144 errors here:  http://www.carrona.org/bsodindx.html#0x00000144

As you can see, this is a USB 3 driver error - so the first step is to install the latest, W10 compatible version of the USB 3 drivers for your system.

 

If you are using CCleaner to clean up the system regularly, it may have deleted some of the reports that we need.  Please don't use it while we're troubleshooting.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 WasabiCannon

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Posted 23 September 2015 - 09:22 PM

Still need this (patterns are easiest to spot in this report):

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

Also, there are many Live Kernel Events (Event ID 41 errors) listed in the WER section of the MSINFO32 report - and the Admin logfile is the definitive way of starting to diagnose them.

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

 

Your UEFI/BIOS (version F2) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

There's also a lot of STOP 0x144 errors related to USBXHCI

More info on STOP 0x144 errors here:  http://www.carrona.org/bsodindx.html#0x00000144

As you can see, this is a USB 3 driver error - so the first step is to install the latest, W10 compatible version of the USB 3 drivers for your system.

 

If you are using CCleaner to clean up the system regularly, it may have deleted some of the reports that we need.  Please don't use it while we're troubleshooting.

Oh wow Im sorry. Just got home from work and kinda derped and forgot to do that part.

 

I am a little worried that the system may crash during a bios update so I will have to put that off as a last attempt.

I will start looking into an updated USB 3 driver.

Attached Files



#13 usasma

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Posted 24 September 2015 - 04:51 AM

DO NOT ATTEMPT TO FLASH THE BIOS/UEFI - you are right in suspecting that the system may crash during the flash!

 

WOW!!!  Many, many WHEA errors - of the type that usually specify a hardware problem. (Cache Hierarchy Error)

Start with these free diagnostics:  http://www.carrona.org/hwdiag.html

Let us know the results and we can move on from there.

 

 

I also see a few DCOM errors.  Try this:

 

Please attempt to fix your DCOM errors by doing this:

Go to Start, and then to Run (or the Win and R keys)
Type in "dcomcnfg" (without the quotes) and press Enter

In the Component Services window that opens, go to the left hand pane and double click on:
- Component Services, then on
- Computers, then on
- My Computer, then on
- DCOM Config
If it asks you to register any of the components, click Yes
This may happen several times if there are several unregistered components

Once you're finished, close the window and reboot the computer.
Check to see if the problems are fixed.
NOTE:  This is a generic "fix" for DCOM errors.  If it does not fix your problems, please post back.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#14 WasabiCannon

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Posted 24 September 2015 - 09:06 PM

Hello, 

 

I just started doing these tests and when I ran Prime95 my system did not freeze but did something that it would do very rarely.

The computer just shutdown. Keyboard, mouse and monitors went down along with the system itself however the LEDs on my system was still on.

 

I had to unplug the system for a few seconds before I could power it back up.

 

Figured I would drop this bit of info while I continue with the other tests.

 

Edit: I kinda mixed up my F and C temps...

My CPU is idling at 50 - 70C not 50 - 70F.... yet when Im playing a game it rarely breaks 80C.


Edited by WasabiCannon, 24 September 2015 - 09:35 PM.


#15 WasabiCannon

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Posted 24 September 2015 - 10:11 PM

I decided to run Prime95 again just to see if it was a random chance that the crash happened there and the exact same thing happened.

 

At this point Im guessing that I should be picking up some thermal paste and redo my CPU's thermal paste?

 

Edit: Gah... after that last crash my CPU's idle temp dropped to 40C...


Edited by WasabiCannon, 24 September 2015 - 10:13 PM.





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