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Sloooooooow Reboot


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13 replies to this topic

#1 dphenry157

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Posted 22 September 2015 - 03:41 PM

It takes my system 25-30 minutes to reboot.  Help please?

 



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#2 hamluis

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Posted 22 September 2015 - 05:12 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 dphenry157

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Posted 23 September 2015 - 07:59 AM

http://speccy.piriform.com/results/A3B75TYKrSqSuTL82GU6o1N


MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by dphenry (administrator) on 23-09-2015 at 08:43:28
Running from "C:\Users\dphenry.DPHENRY\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: HP Compaq 8200 Elite SFF PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
 
System errors:
=============
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
Adobe Acrobat DC (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-0C0F074E4100}) (Version: 15.008.20082 - Adobe Systems Incorporated)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.008.20082 - Adobe Systems Incorporated)
Adobe Acrobat XI Pro (HKLM-x32\...\{23D3F585-AE29-4670-8E3E-64A0EFB29240}) (Version: 11.0 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 14.0.0.178 - Adobe Systems Incorporated)
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 3.2.0.129 - Adobe Systems Incorporated)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Help Manager (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 4.0.244 - Adobe Systems Incorporated)
Adobe Illustrator CC 2015 (HKLM-x32\...\{5680D629-B263-49CC-821E-3CEBD4507B51}) (Version: 19.1.0 - Adobe Systems Incorporated)
Adobe Illustrator CS6 (HKLM-x32\...\{4869414E-7AEA-4C8E-BE1C-8D40977FD517}) (Version: 16.0 - Adobe Systems Incorporated)
Adobe InDesign CC 2015 (HKLM-x32\...\{DBFD0312-6E55-1014-8952-E78D43BC0147}) (Version: 11.0.1.105 - Adobe Systems Incorporated)
Adobe Lightroom (HKLM-x32\...\{8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}) (Version: 6.1.1 - Adobe Systems Incorporated)
Adobe Media Encoder CC 2015 (HKLM-x32\...\{0FAC7130-BEC5-47A5-8813-1D339B8326ED}) (Version: 9.0.1 - Adobe Systems Incorporated)
Adobe Muse CC 2015 (HKLM-x32\...\{25CC1EC0-19D9-11E5-952D-BD72CD08879E}) (Version: 2015.0.2.4 - Adobe Systems Incorporated)
Adobe Photoshop CC 2015 (HKLM-x32\...\{793C2BF7-A4FE-4608-91C9-9282C5801C21}) (Version: 16.0 - Adobe Systems Incorporated)
Adobe Premiere Pro CC 2015 (HKLM-x32\...\{38C72D42-0672-43B1-9E05-E7631684F9A1}) (Version: 9.0.1 - Adobe Systems Incorporated)
Adobe® Content Viewer (HKLM-x32\...\com.adobe.dmp.contentviewer) (Version: 3.4.3 - Adobe Systems, Incorporated)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.08 - Piriform)
Citrix Online Launcher (HKLM-x32\...\{DB014C85-A264-4BCA-A66F-6DD1FCF8EC36}) (Version: 1.0.335 - Citrix)
Dashlane (HKCU\...\Dashlane) (Version: 3.5.2.91147 - Dashlane SAS)
Dell System Detect (HKCU\...\73f463568823ebbe) (Version: 6.0.0.18 - Dell)
DirectX for Managed Code Update (Summer 2004) (HKLM-x32\...\{E9E34215-82EF-4909-BE2F-F581F0DC9062}) (Version: 9.02.2904 - Microsoft) Hidden
Evernote Sticky Notes (HKLM-x32\...\{4FC3ACD7-105C-42E2-9A48-4FFF58C76D19}) (Version: 1.5.9 - Evernote Sticky Notes)
FastStone Image Viewer 5.4 (HKLM-x32\...\FastStone Image Viewer) (Version: 5.4 - FastStone Soft)
File Opener Pro (HKLM-x32\...\fileopenerpro) (Version:  - FileOpenerPro)
Folder Colorizer version 1.4.0 (HKLM\...\{A133E9CD-2879-4F30-87D4-1604AFD5C5CC}_is1) (Version: 1.4.0 - Softorino)
Google Apps Migration For Microsoft Outlook® 3.4.27.52 (HKLM\...\{9566573E-1092-4AF3-9805-8E86146EF578}) (Version: 3.4.27.52 - Google, Inc.)
Google Apps Sync™ for Microsoft Outlook® 3.7.410.1100 (HKLM\...\{6C6A2A68-E36C-4AF4-B1A3-EF3F53FF5766}) (Version: 3.7.410.1100 - Google, Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 45.0.2454.85 - Google Inc.)
Google Drive (HKLM-x32\...\{12ADFB82-D5A3-43E4-B2F4-FCD9B690315B}) (Version: 1.24.9931.5480 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.13 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Google+ Auto Backup (HKLM-x32\...\{A50DE037-B5C0-4C8A-8049-B0C576B313D1}) (Version: 1.0.21.81 - Google)
GoToMeeting 7.2.0.2759 (HKCU\...\GoToMeeting) (Version: 7.2.0.2759 - CitrixOnline)
Hewlett-Packard ACLM.NET v1.1.2.0 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{6F44AF95-3CDE-4513-AD3F-6D45F17BF324}) (Version: 6.1.12.1 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 11.00.0001 - Hewlett-Packard)
HP Vision Hardware Diagnostics (HKLM\...\{D79A02E9-6713-4335-9668-AAC7474C0C0E}) (Version: 2.12.1.0 - Hewlett-Packard)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Identity Protection Technology 1.1.2.0 (HKLM-x32\...\{C01A86F5-56E7-101F-9BC9-E3F1025EB779}) (Version: 1.1.2.0 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® Network Connections 15.7.176.0 (HKLM\...\PROSetDX) (Version: 15.7.176.0 - Intel)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3347 - Intel Corporation)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.38 - Irfan Skiljan)
Jasc Paint Shop Pro 8 (HKLM-x32\...\{81A34902-9D0B-4920-A25C-4CDC5D14B328}) (Version: 8.10.0000 - Jasc Software Inc)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Lookeen Search (HKLM-x32\...\6D7E910F-716D-41E2-98A4-29691C352C1A_is1) (Version: 10.0.1.5882 - Axonic)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
MediaFire Desktop (HKLM-x32\...\MediaFire Desktop 1.2.2.10196) (Version: 1.4.17.10772 - MediaFire)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Access 2002 Runtime (HKLM-x32\...\{901C0409-6000-11D3-8CFE-0050048383C9}) (Version: 10.0.6626.0 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft SQL Server 2005 Backward compatibility (HKLM\...\{AAA936C2-46D5-401F-92E9-483616DDCCBD}) (Version: 8.05.2004 - Microsoft Corporation)
Microsoft Sync Framework 2.1 Core Components (x64) ENU  (HKLM\...\{A4E269C1-168D-40D3-9ABD-57FE4D4DB537}) (Version: 2.1.1648.0 - Microsoft Corporation)
Microsoft Sync Framework 2.1 Provider Services (x64) ENU  (HKLM\...\{1391A7DF-8A20-44C0-A4D8-0D23DDA1C627}) (Version: 2.1.1648.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Multi PDF Converter version 5.3 (HKLM-x32\...\{43CF388F-EB3B-4AF2-9A3C-0E5A2013F598}_is1) (Version: 5.3 - Essex Software, LLC)
NOOK for PC (HKLM-x32\...\BN_DesktopReader) (Version: 2.5.6.9575 - Barnesandnoble.com)
Norton Business Suite (HKLM-x32\...\N360) (Version: 21.7.0.11 - Symantec Corporation)
PDF Complete Special Edition (HKLM-x32\...\PDF Complete) (Version: 4.0.65 - PDF Complete, Inc)
PDF Settings CS6 (HKLM-x32\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
PDF2PageTurn 1.3 (HKLM-x32\...\PDF2PageTurn100_is1) (Version: 1.3 - DNAML Pty Ltd)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
PIDC Portfolio and Deal Tracking (HKLM-x32\...\PIDC Portfolio and Deal Tracking) (Version:  - )
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6392 - Realtek Semiconductor Corp.)
Recovery Manager (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.0.4222 - CyberLink Corp.) Hidden
Recuva (HKLM\...\Recuva) (Version: 1.52 - Piriform)
Revo Uninstaller Pro 3.1.2 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.2 - VS Revo Group, Ltd.)
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.49.0 - SAMSUNG Electronics Co., Ltd.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{A3364707-2F53-4C83-8F68-C9877A9080C7}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0015-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0016-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0018-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0019-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001A-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001B-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C814F7D9-CE9D-45AA-BA7C-88BDD0E1EB7C}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-040C-1000-0000000FF1CE}_Office14.PROPLUS_{77A8B979-11B0-4774-8003-574EE8A4BC22}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-0C0A-1000-0000000FF1CE}_Office14.PROPLUS_{05916788-991E-417B-A8F3-77F90A2B8271}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-002C-0409-1000-0000000FF1CE}_Office14.PROPLUS_{D4D48631-AC28-4250-B882-C956555B0B1D}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.PROPLUS_{F3FAAB68-7697-4B1F-A23A-72312565AEAB}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0043-0409-1000-0000000FF1CE}_Office14.PROPLUS_{944EFCFD-823D-4C0A-9B01-CD76EEAEA1F3}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0044-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-006E-0409-1000-0000000FF1CE}_Office14.PROPLUS_{58B1AD3E-54D7-42DC-AF42-218AA7C1ED8B}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-00A1-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-00BA-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0115-0409-1000-0000000FF1CE}_Office14.PROPLUS_{58B1AD3E-54D7-42DC-AF42-218AA7C1ED8B}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0117-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Snagit 11 (HKLM-x32\...\{90D0FC4B-D653-4F49-BB97-A48C74A52E71}) (Version: 11.4.3 - TechSmith Corporation)
TeamViewer 10 (HKLM-x32\...\TeamViewer) (Version: 10.0.40798 - TeamViewer)
TeraCopy 2.3 (HKLM\...\TeraCopy_is1) (Version:  - Code Sector)
Verizon Wireless Software Upgrade Assistant - Samsung(ar) (HKLM-x32\...\{3A78192E-E683-4231-8DB5-F9453910CEF6}) (Version: 2.15.0401 - Samsung Electronics Co., Ltd.)
Verizon Wireless Software Utility Application for Android - Samsung (HKLM-x32\...\{BB5A0BB0-657F-48DC-A475-5503F39CED05}) (Version: 2.14.1202 - Samsung Electronics Co., Ltd.)
VIP Access SDK (1.0.1.4)  (HKLM-x32\...\VIP Access SDK) (Version: 1.0.1.4 - Symantec Inc.)
WinZip 19.5 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240E9}) (Version: 19.5.11475 - WinZip Computing, S.L. )
 
========================= Memory info: ===================================
Percentage of memory in use: 57%
Total physical RAM: 8080.02 MB
Available physical RAM: 3468.71 MB
Total Virtual: 16158.23 MB
Available Virtual: 11312.77 MB
 
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:456.16 GB) (Free:129.02 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:9.5 GB) (Free:1.17 GB) NTFS
4 Drive f: (TOSHIBA EXT) (Fixed) (Total:931.41 GB) (Free:837.49 GB) NTFS
5 Drive g: (TOSHIBA EXT) (Fixed) (Total:465.66 GB) (Free:413.33 GB) NTFS
 
========================= Users: ========================================
User accounts for \\DPHENRY
 
Administrator            dphenry                  equick                   
Guest                    HP USER                  
 
 
**** End of log ****

Edited by hamluis, 24 September 2015 - 09:50 AM.


#4 hamluis

hamluis

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Posted 23 September 2015 - 10:40 AM

What's the story with the Event Viewer data?  That data is one of the more important parts of the MiniToolBox data.

 

Ditto with the link to the Speccy Snapshot.

 

Louis



#5 dphenry157

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Posted 23 September 2015 - 03:26 PM

Speccy link:

 

http://speccy.piriform.com/results/tYTluDw0pHlMfzTGF701pMl

 

I have clicked these boxes:

 

List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size

 

MiniToolBox by Farbar  Version: 25-07-2015 01

Ran by dphenry (administrator) on 23-09-2015 at 16:21:00
Running from "C:\Users\dphenry.DPHENRY\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: HP Compaq 8200 Elite SFF PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
 
System errors:
=============
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
 
Adobe Acrobat DC (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-0C0F074E4100}) (Version: 15.008.20082 - Adobe Systems Incorporated)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.008.20082 - Adobe Systems Incorporated)
Adobe Acrobat XI Pro (HKLM-x32\...\{23D3F585-AE29-4670-8E3E-64A0EFB29240}) (Version: 11.0 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 14.0.0.178 - Adobe Systems Incorporated)
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 3.2.0.129 - Adobe Systems Incorporated)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Help Manager (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 4.0.244 - Adobe Systems Incorporated)
Adobe Illustrator CC 2015 (HKLM-x32\...\{5680D629-B263-49CC-821E-3CEBD4507B51}) (Version: 19.1.0 - Adobe Systems Incorporated)
Adobe Illustrator CS6 (HKLM-x32\...\{4869414E-7AEA-4C8E-BE1C-8D40977FD517}) (Version: 16.0 - Adobe Systems Incorporated)
Adobe InDesign CC 2015 (HKLM-x32\...\{DBFD0312-6E55-1014-8952-E78D43BC0147}) (Version: 11.0.1.105 - Adobe Systems Incorporated)
Adobe Lightroom (HKLM-x32\...\{8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}) (Version: 6.1.1 - Adobe Systems Incorporated)
Adobe Media Encoder CC 2015 (HKLM-x32\...\{0FAC7130-BEC5-47A5-8813-1D339B8326ED}) (Version: 9.0.1 - Adobe Systems Incorporated)
Adobe Muse CC 2015 (HKLM-x32\...\{25CC1EC0-19D9-11E5-952D-BD72CD08879E}) (Version: 2015.0.2.4 - Adobe Systems Incorporated)
Adobe Photoshop CC 2015 (HKLM-x32\...\{793C2BF7-A4FE-4608-91C9-9282C5801C21}) (Version: 16.0 - Adobe Systems Incorporated)
Adobe Premiere Pro CC 2015 (HKLM-x32\...\{38C72D42-0672-43B1-9E05-E7631684F9A1}) (Version: 9.0.1 - Adobe Systems Incorporated)
Adobe® Content Viewer (HKLM-x32\...\com.adobe.dmp.contentviewer) (Version: 3.4.3 - Adobe Systems, Incorporated)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.08 - Piriform)
Citrix Online Launcher (HKLM-x32\...\{DB014C85-A264-4BCA-A66F-6DD1FCF8EC36}) (Version: 1.0.335 - Citrix)
Dashlane (HKCU\...\Dashlane) (Version: 3.5.2.91147 - Dashlane SAS)
Dell System Detect (HKCU\...\73f463568823ebbe) (Version: 6.0.0.18 - Dell)
DirectX for Managed Code Update (Summer 2004) (HKLM-x32\...\{E9E34215-82EF-4909-BE2F-F581F0DC9062}) (Version: 9.02.2904 - Microsoft) Hidden
Evernote Sticky Notes (HKLM-x32\...\{4FC3ACD7-105C-42E2-9A48-4FFF58C76D19}) (Version: 1.5.9 - Evernote Sticky Notes)
FastStone Image Viewer 5.4 (HKLM-x32\...\FastStone Image Viewer) (Version: 5.4 - FastStone Soft)
File Opener Pro (HKLM-x32\...\fileopenerpro) (Version:  - FileOpenerPro)
Folder Colorizer version 1.4.0 (HKLM\...\{A133E9CD-2879-4F30-87D4-1604AFD5C5CC}_is1) (Version: 1.4.0 - Softorino)
Google Apps Migration For Microsoft Outlook® 3.4.27.52 (HKLM\...\{9566573E-1092-4AF3-9805-8E86146EF578}) (Version: 3.4.27.52 - Google, Inc.)
Google Apps Sync™ for Microsoft Outlook® 3.7.410.1100 (HKLM\...\{6C6A2A68-E36C-4AF4-B1A3-EF3F53FF5766}) (Version: 3.7.410.1100 - Google, Inc.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 45.0.2454.85 - Google Inc.)
Google Drive (HKLM-x32\...\{12ADFB82-D5A3-43E4-B2F4-FCD9B690315B}) (Version: 1.24.9931.5480 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.13 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Google+ Auto Backup (HKLM-x32\...\{A50DE037-B5C0-4C8A-8049-B0C576B313D1}) (Version: 1.0.21.81 - Google)
GoToMeeting 7.2.0.2759 (HKCU\...\GoToMeeting) (Version: 7.2.0.2759 - CitrixOnline)
Hewlett-Packard ACLM.NET v1.1.2.0 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{6F44AF95-3CDE-4513-AD3F-6D45F17BF324}) (Version: 6.1.12.1 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 11.00.0001 - Hewlett-Packard)
HP Vision Hardware Diagnostics (HKLM\...\{D79A02E9-6713-4335-9668-AAC7474C0C0E}) (Version: 2.12.1.0 - Hewlett-Packard)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Identity Protection Technology 1.1.2.0 (HKLM-x32\...\{C01A86F5-56E7-101F-9BC9-E3F1025EB779}) (Version: 1.1.2.0 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® Network Connections 15.7.176.0 (HKLM\...\PROSetDX) (Version: 15.7.176.0 - Intel)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3347 - Intel Corporation)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.38 - Irfan Skiljan)
Jasc Paint Shop Pro 8 (HKLM-x32\...\{81A34902-9D0B-4920-A25C-4CDC5D14B328}) (Version: 8.10.0000 - Jasc Software Inc)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Lookeen Search (HKLM-x32\...\6D7E910F-716D-41E2-98A4-29691C352C1A_is1) (Version: 10.0.1.5882 - Axonic)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
MediaFire Desktop (HKLM-x32\...\MediaFire Desktop 1.2.2.10196) (Version: 1.4.17.10772 - MediaFire)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Access 2002 Runtime (HKLM-x32\...\{901C0409-6000-11D3-8CFE-0050048383C9}) (Version: 10.0.6626.0 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft SQL Server 2005 Backward compatibility (HKLM\...\{AAA936C2-46D5-401F-92E9-483616DDCCBD}) (Version: 8.05.2004 - Microsoft Corporation)
Microsoft Sync Framework 2.1 Core Components (x64) ENU  (HKLM\...\{A4E269C1-168D-40D3-9ABD-57FE4D4DB537}) (Version: 2.1.1648.0 - Microsoft Corporation)
Microsoft Sync Framework 2.1 Provider Services (x64) ENU  (HKLM\...\{1391A7DF-8A20-44C0-A4D8-0D23DDA1C627}) (Version: 2.1.1648.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Multi PDF Converter version 5.3 (HKLM-x32\...\{43CF388F-EB3B-4AF2-9A3C-0E5A2013F598}_is1) (Version: 5.3 - Essex Software, LLC)
NOOK for PC (HKLM-x32\...\BN_DesktopReader) (Version: 2.5.6.9575 - Barnesandnoble.com)
Norton Business Suite (HKLM-x32\...\N360) (Version: 21.7.0.11 - Symantec Corporation)
PDF Complete Special Edition (HKLM-x32\...\PDF Complete) (Version: 4.0.65 - PDF Complete, Inc)
PDF Settings CS6 (HKLM-x32\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
PDF2PageTurn 1.3 (HKLM-x32\...\PDF2PageTurn100_is1) (Version: 1.3 - DNAML Pty Ltd)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
PIDC Portfolio and Deal Tracking (HKLM-x32\...\PIDC Portfolio and Deal Tracking) (Version:  - )
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6392 - Realtek Semiconductor Corp.)
Recovery Manager (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.0.4222 - CyberLink Corp.) Hidden
Recuva (HKLM\...\Recuva) (Version: 1.52 - Piriform)
Revo Uninstaller Pro 3.1.2 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.2 - VS Revo Group, Ltd.)
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.49.0 - SAMSUNG Electronics Co., Ltd.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{A3364707-2F53-4C83-8F68-C9877A9080C7}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0015-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0016-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0018-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0019-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001A-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001B-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C814F7D9-CE9D-45AA-BA7C-88BDD0E1EB7C}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-040C-1000-0000000FF1CE}_Office14.PROPLUS_{77A8B979-11B0-4774-8003-574EE8A4BC22}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-001F-0C0A-1000-0000000FF1CE}_Office14.PROPLUS_{05916788-991E-417B-A8F3-77F90A2B8271}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-002C-0409-1000-0000000FF1CE}_Office14.PROPLUS_{D4D48631-AC28-4250-B882-C956555B0B1D}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.PROPLUS_{F3FAAB68-7697-4B1F-A23A-72312565AEAB}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0043-0409-1000-0000000FF1CE}_Office14.PROPLUS_{944EFCFD-823D-4C0A-9B01-CD76EEAEA1F3}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0044-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-006E-0409-1000-0000000FF1CE}_Office14.PROPLUS_{58B1AD3E-54D7-42DC-AF42-218AA7C1ED8B}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-00A1-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-00BA-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0115-0409-1000-0000000FF1CE}_Office14.PROPLUS_{58B1AD3E-54D7-42DC-AF42-218AA7C1ED8B}) (Version:  - Microsoft) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-0117-0409-1000-0000000FF1CE}_Office14.PROPLUS_{C7BC6847-623D-4D8F-B87C-82215F0752BA}) (Version:  - Microsoft) Hidden
Snagit 11 (HKLM-x32\...\{90D0FC4B-D653-4F49-BB97-A48C74A52E71}) (Version: 11.4.3 - TechSmith Corporation)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
TeamViewer 10 (HKLM-x32\...\TeamViewer) (Version: 10.0.40798 - TeamViewer)
TeraCopy 2.3 (HKLM\...\TeraCopy_is1) (Version:  - Code Sector)
Verizon Wireless Software Upgrade Assistant - Samsung(ar) (HKLM-x32\...\{3A78192E-E683-4231-8DB5-F9453910CEF6}) (Version: 2.15.0401 - Samsung Electronics Co., Ltd.)
Verizon Wireless Software Utility Application for Android - Samsung (HKLM-x32\...\{BB5A0BB0-657F-48DC-A475-5503F39CED05}) (Version: 2.14.1202 - Samsung Electronics Co., Ltd.)
VIP Access SDK (1.0.1.4)  (HKLM-x32\...\VIP Access SDK) (Version: 1.0.1.4 - Symantec Inc.)
WinZip 19.5 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240E9}) (Version: 19.5.11475 - WinZip Computing, S.L. )
 
========================= Memory info: ===================================
 
Percentage of memory in use: 34%
Total physical RAM: 8080.02 MB
Available physical RAM: 5288.16 MB
Total Virtual: 16158.23 MB
Available Virtual: 13305.68 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:456.16 GB) (Free:129.29 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:9.5 GB) (Free:1.17 GB) NTFS
4 Drive f: (TOSHIBA EXT) (Fixed) (Total:931.41 GB) (Free:837.49 GB) NTFS
5 Drive g: (TOSHIBA EXT) (Fixed) (Total:465.66 GB) (Free:413.33 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DPHENRY
 
Administrator            dphenry                  equick                   
Guest                    HP USER                  
 
 
**** End of log ****


#6 hamluis

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Posted 24 September 2015 - 10:08 AM

Hmmm...let's try the following.

 

Run the chkdsk /r command, Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880 .

 

Follow that with the sfc /scannow command, SFC -SCANNOW Run in Command Prompt at Boot - Windows 7 Forums - http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html .

 

Afterwards...try posting the MTB report, with only one checkmark, List Last 10 Event Viewer log.  If it posts data, then post that log.

 

Louis



#7 dphenry157

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Posted 24 September 2015 - 11:59 AM

Cannot run the chkdsk /r or the sfc /scannow - says I need administrative priviledge? Help??



#8 hamluis

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Posted 24 September 2015 - 01:55 PM

Post the exact wording of any error messages, please.

 

For each command suggested.

 

Louis



#9 dphenry157

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Posted 24 September 2015 - 02:03 PM

chkdsk /r  Access denied as you do not have sufficient privileges.   You have to invoke this utility running in an elevated mode.

 

sfc /scannow  You must be an administrator running a console session in order to use the sfc utility.

 

Now what please?



#10 RolandJS

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Posted 24 September 2015 - 02:34 PM

Find the command prompt, right-click and pick "Run As Administrator" -- type in what Louis asked you to type in.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#11 dphenry157

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Posted 24 September 2015 - 03:19 PM

sfc /scannow ran fine

 

when I run chkdsk /r as Administrator I get this error:  The type of file system is NTFS.  Cannot lock current drive.  Chkdsk cannot run because the volume is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts?  (Y/N)

 

Instructions please?



#12 dphenry157

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Posted 29 September 2015 - 07:48 AM

Any help?

 

TY



#13 mgrzeg

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Posted 29 September 2015 - 08:26 AM

Simply enter 'Y' when the the question appears again - the volume you are going to chkdsk is a system partition, which can not be scanned online. Reboot the system and wait until chkdsk finishes, then provide the summary of the operation from the system event log, see: [CLICK].

 

m.g.



#14 dphenry157

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Posted 05 October 2015 - 12:04 PM

This is the error that I get?  Help?

 

 

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