Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Can't keep non-virus files out of Avast Virus Chest


  • Please log in to reply
16 replies to this topic

#1 whyrouterwhy

whyrouterwhy

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Local time:08:28 PM

Posted 21 September 2015 - 06:28 PM

several files, including ones pertaining to Steam, an exe file essential to running Warcraft III, and my router updating file, have been tossed into Avast's virus chest for no reason starting today.  I have spent most of the day trying to get them out.  I have tried:

 

-rebooting comp

-restoring files (option from right clicking file in Avast Virus chest)

-restoring files and adding to exclusion list (option from right clicking on the file in the virus chest), then rebooting comp.  Repeatedly

-manually adding to exclusion list, rebooting comp

-repairing Avast (from Program files options) and rebooting comp

-updating avast and rebooting comp

-shutting off Avast's realtime protection scans and rebooting comp

-shutting off the realtime protection, turning it back on, and rebooting comp

 

scanning using avast confirms the files are not viruses.

 

I have submitted all the files to Avast as false positives.

This is very annoying, can anyone help me?

 



BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,047 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:28 PM

Posted 21 September 2015 - 06:37 PM

Avast Antivirus 2015: How to exclude certain files, programs, or websites from scanning
Exclude Specific Folder/File/Program/Application from All Avast Scans
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 whyrouterwhy

whyrouterwhy
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Local time:08:28 PM

Posted 21 September 2015 - 06:55 PM

OK, I did all that, but it still won't keep the files out of the chest.  And I still can't start Warcraft III (cuz the exe file keeps popping back into the chest).  Even with shields disabled it still pops right back in after trying to restore it out of the chest.  Do I need to reboot the entire computer again?


Edited by whyrouterwhy, 21 September 2015 - 07:08 PM.


#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,047 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:28 PM

Posted 21 September 2015 - 07:09 PM

Since you already submitted all the files to Avast as false positive and exclusions are not working...you should report the issue directly to avast.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,047 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:28 PM

Posted 21 September 2015 - 07:16 PM

BTW...The detection of Steam related files has occurred various times over the years...see here.

I am sure other users are complaining at the avast forums.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#6 whyrouterwhy

whyrouterwhy
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Local time:08:28 PM

Posted 21 September 2015 - 07:37 PM

BTW...The detection of Steam related files has occurred various times over the years...see here.

I am sure other users are complaining at the avast forums.

After reading the suggestions on the steam topic there that you linked, nothing they suggested have worked. :(  I sent Avast a message about this so hopefully they'll do something about it.



#7 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,047 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:28 PM

Posted 21 September 2015 - 07:39 PM

If they provide a workable solution, post the answer here so others can benefit.

Good luck.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#8 whyrouterwhy

whyrouterwhy
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Local time:08:28 PM

Posted 21 September 2015 - 07:44 PM

If they provide a workable solution, post the answer here so others can benefit.

Good luck.

will do!



#9 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,047 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:28 PM

Posted 21 September 2015 - 07:47 PM

:thumbup2:
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#10 whyrouterwhy

whyrouterwhy
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Local time:08:28 PM

Posted 24 September 2015 - 06:22 PM

oh uh this might be an important detail:  I'm running Windows 7.  It looks like when I try to remove the files from the virus chest in any way, they don't even leave the chest.  There's a stray unimportant file in the virus chest that I tried to "delete" just to see what would happen, and it wouldn't even delete.  I think this might have to do with the administrator controls in windows7.  Can anyone tell me how to bypass or work around this?



#11 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,047 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:28 PM

Posted 24 September 2015 - 06:44 PM

Being logged on as an Administrator or a user with Admin privileges is all that should be needed.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#12 whyrouterwhy

whyrouterwhy
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Local time:08:28 PM

Posted 24 September 2015 - 11:38 PM

Being logged on as an Administrator or a user with Admin privileges is all that should be needed.

Yeah, you'd think so, but there are some programs that require specific being run as administrator in order to work on Windows 7, even when logged in as admin, at least on my machine (HP Pavilion).  This includes Warcraft III - which will start up, but won't connect to Battle.net unless I run it as administrator.  And I don't see a way to shut down Avast completely and then restart it "as administrator", as I would have to do with say, Warcraft III.


Edited by whyrouterwhy, 24 September 2015 - 11:40 PM.


#13 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,047 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:28 PM

Posted 25 September 2015 - 06:25 AM

The built in Admin Account is disabled by default and should not be needed anyway when working with your antivirus. I never used it. When I had avast installed it worked fine on my user account with Admin privileges...same with ESET which I use now so I'm not sure what is going on. Only when using a limited or standard user account should you see warnings about insufficient privilege or not enough user rights to continue.

Are you following these instructions.?..Deleting files from the Virus Chest
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#14 whyrouterwhy

whyrouterwhy
  • Topic Starter

  • Members
  • 24 posts
  • OFFLINE
  •  
  • Local time:08:28 PM

Posted 25 September 2015 - 04:20 PM

The built in Admin Account is disabled by default and should not be needed anyway when working with your antivirus. I never used it. When I had avast installed it worked fine on my user account with Admin privileges...same with ESET which I use now so I'm not sure what is going on. Only when using a limited or standard user account should you see warnings about insufficient privilege or not enough user rights to continue.

Are you following these instructions.?..Deleting files from the Virus Chest

That's the thing though, I'm not getting any such warning about limited privileges.  All I get is the popup User Account Control, "Do you want to allow the following program to make changes to this computer?" and I hit Yes, and then the file doesn't move (or disappear, in case of deleting).  Yeah, I followed all those instructions.  Didn't make any difference.  Did you ever have to retrieve files from your virus chest?



#15 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,047 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:10:28 PM

Posted 25 September 2015 - 05:18 PM

Yes I was able to retrieve/restore files from the virus chest when I used avast but I don't recall receiving a UAC prompt.

What happens if you select Extract instead of Restore? Doing that should allow you to move a file out of the Virus Chest to a directory other than its original location.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users