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Internet Explorer shut down


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#1 RArmstrong

RArmstrong

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Posted 02 December 2004 - 07:42 AM

My daughter recently installed a service pack from Windows automatic update on her XP Home machine and now her Internet Explorer and Outlook (not OE) shut down right after launch. She has a cable modem and everything looks good on that; also the send/receive packets show normal activity on her network connection. IE shuts down even when trying to open a local file. It will open for an instant; the screen blinks long enough to show that the program loads and executes, then shuts down immediately. What to do besides system reinstall?

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#2 Grinler

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    Lawrence Abrams


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Posted 04 December 2004 - 11:28 AM

You may have a piece of malware causing this. You may want to do this:

Create a directory on your hardrive, to save HijackThis.exe, called c:\hijackthis. This is a mandatory step, for the backup and restore functions, of HijackThis, to be able to work.

Download the latest version, from here.

Read the pinned post in the HJT forum, here

Then, run a log, and post it in the HJT forum. Do not fix anything, yet.
A member, of the HJT Team, will help you out.
Please, be patient, these people are volunteers. They will help you out, as soon as possible.




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