Running Windows 7 Home Premium 64 bit 6.1.7601 SP1 Build 7601 on a Custom Built Laptop, CLEVO P370EM x64 based PC, BIOS American Megatrends Inc. 4.6.5, 16/11/2012, SMBIOS Version 2.7. DDR3 Dual Channel 32GB (16GB Usable). NVIDIA GeForce GTX 680M. NVIDIA High Definition Audio / Realtek High Definition Audio / USB Audio DAC.
Hello again! A much-beloved laptop running some assistive technology for a disabled user. Apologies again in advance for my absolute lack of technical knowledge - please be patient with me!
Every time I launch Windows Explorer (aka file manager), after just a minute or so, it hangs/greys out and displays a small window that says, "Windows Explorer Has Stopped Working" ...this then changes to, "checking for a solution," or, "restarting Windows Explorer." During this hang (usually 1 to 2 minutes) nothing else on the desktop or taskbar can be altered or launched. When Windows rights itself, all the desktop icons have been moved to different positions, the taskbar tray goes blank and then some of the tray icons reappear (as if Windows is restarting) - but many tray icons are now missing.
I originally posted my problem here: http://www.bleepingcomputer.com/forums/t/589365/windows-7-windows-explorer-has-stopped-working/
...and was referred to here: http://www.bleepingcomputer.com/forums/t/589619/windows-7-windows-explorer-has-stopped-working/
...and now I've been referred back here for further help. Apologies if this involves a lot of back-and-forth, but it seemed like the best way to explain the journey I've been on.
Here's where I am with my problem right now. Following what seemed to my very non-tech eyes like a partially successful restore, followed by a ctrl-alt-del reboot > F8 > Best Known Configuration... some of the issues have resolved (see my "Am I Infected?..." post #21.
However, very slow startup still persists, as does some hanging in Windows Explorer/File Manager (though so far no outright crashes) and in other programs. Still getting a lot of the spinning-blue-ring-thingy next to the mouse pointer, and still quite a bit more fan activity than is usual. One other thing I've noticed - when restarting Windows, I always get the black screen that says something like "Some processes still running, etc." and offering the choice of a forced restart - though Windows always restarts itself after a few seconds anyway.
All and any help very appreciated with this highly frustrating issue! Jake.