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Diagnosing I/O failure (failing SATA controller)?


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#1 Rhaegarx

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Posted 20 September 2015 - 11:09 PM

I've been having serious instability issues with my PC for a couple of months now. It began when I started getting random system hangs and reboots on Windows 7 installed on my Crucial M4 SSD. Occasionally my games drive would also "disappear" from Windows which typically would be resolved by a reboot. Thinking that I was experiencing one or more drive failures or having gone 3 years without doing a fresh Windows install I decided to switch to Windows 10 on a brand new Samsung 840 evo. The rest of my PC remained the same.

Almost immediately I started running into issues. At this time I should probably go over my complete specs:

Asus P8P67 Pro Rev 3.1 (The rev 3.1 here means I'm running Bios 3602 - the latest that I'm aware of)
i5 2500k (not overclocked at this time) w/ coolermaster hyper 212 heatsink
MSI GTX 970 Gaming 4G (latest drivers)

The first thing I did was to update everything. Got the latest bios as I mentioned above and the latest intel AHCI/RAID drivers from the asus website (64bit Windows 8.1 though). Also the latest drivers I could find for the Marvell SATA controller on the Asus board.

Despite updating everything I could think of I'm experiencing a great deal of instability that materializes in various ways:

1. While downloading large files (i.e. torrents) to my storage drive (separate to both my primary SSD and my games drive) uTorrent would suddenly report an I/O error, the drive would disappear from Windows and I'd have to reboot which would solve the problem.

Windows Event Viewer:
~10 "Reset to device, \Device\RaidPort0, was issued" errors (event 29 storahci), follow by several "The system failed to flush data to the transaction log. Corruption may occur in VolumeId: J:, DeviceName: \Device\HarddiskVolume3. (A device which does not exist was specified.)" (event 140 Ntfs) which makes sense, and "An error was detected on device \Device\Harddisk1\DR1 during a paging operation" (event 51 disk).

2. While playing a game (again games are on a separate drive) or just after shutting down a game (steam) it'll crash to a black screen with disk read error occurred message.

Trying to reboot after this error occurs usually results in a "Windows failed to start" error. The Windows Boot Configuration File does not contain a valid OS. Waiting 10-15 minutes and then trying to boot usually works and I'm able to get into windows. The frustrating thing about this error is that there's usually no errors in Windows Event Viewer.

3. Windows Event Viewer errors with no noticeable symptoms such as:
"The IO operation at logical block address 0x2b5a02 for Disk 0 (PDO name: \Device\00000030) was retried". This errors seem to occur in blocks and then go away.

And, "Reset to device, \Device\RaidPort1, was issued" happens often.

So that's about it. Obviously I'm thinking hardware, possibly my SATA controllers although it appears to be spread across drives that use both the intel and Marvell SATA controllers.

If it's my mobo, fair enough, but I'd really like to be sure it's the mobo before replacing it. Is there anything I could do to really narrow down the issue and be sure it's something specific?

Appreciate all the help.



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#2 usasma

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Posted 21 September 2015 - 06:21 AM

Crucial M4's had significant issues a while back.  The "fix" was to update the drive's firmware.

I'd start with this - and see if it lessens the frequency of the event viewer errors (I suspect this first because of the event viewer errors)

Here's the link for the firmware updates at Crucial:  http://www.crucial.com/usa/en/support-ssd-firmware

Just FYI - another way to test the SSD is to replace it with an platter based HDD and see if the errors remain.

 

Check at the Intel Download Center for W10 versions of ALL the Intel stuff for your board (not just the RST drivers):  http://downloadcenter.intel.com

In particular, look for the W10 version of the Intel MEI (Management Engine Interface)

Then check at the Asus site for your board (for W10 drivers first, then for W8.1 drivers).  Unfortunately, it appears that Asus does not support W10 for your board - that'll make things difficult.

When installing W8.1 drivers, run the installer in compatibility mode for W8.

 

For example, you may be able to search for the W10 drivers online and find them at other manufacturer's webpages -  Good luck!

Here's a link for the Lenovo W10 Intel MEI drivers:  http://support.lenovo.com/us/en/downloads/ds037750

This is not a recommendation - try it at your own risk.

 

Beyond that, let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

 


Edited by usasma, 21 September 2015 - 06:21 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Rhaegarx

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Posted 21 September 2015 - 09:56 AM

Thanks,  I've disregarded the Crucial M4 as it's currently disconnected from the mobo.

 

I'll try the intel Windows 10 drivers next since I've only been downloading drivers from Asus's support site which don't include drivers past Windows 8.1.  

 

Here's the support site for my mobo: https://www.asus.com/Motherboards/P8P67_PRO_REV_31/HelpDesk_Download/

 

Will capture the event viewer logs if issues persist.



#4 usasma

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Posted 22 September 2015 - 05:51 AM

Sorry, I missed a bit of your post (I have some pretty severe visual problems) and didn't see the point where you'd reinstalled on a Samsung 840.

I'd been running 8.1 on a Samsung 840 for a couple of years, and then switched to a larger 840 just before updating to W10 about 6 months ago.

Haven't had a single problem with the drives.

 

Most of the fixable W10 update problems that we see at work revolve around antivirus, audio, and video drivers.  There's also some issues that we tend to blame on the different Intel packages (RST, MEI, SCT, DPTF, etc) - so I usually suggest updating them also.  But, I've also had problems trying to locate W10 drivers on the Intel site.

 

The issue with the motherboard not being supported in W10 is a bit complicated:

- is Asus not supporting it because they don't want to spend money developing drivers for a component that's obsolete?

- Is Asus not supporting it because they don't have a large enough user base to warrant spending the money on driver development?

- or are they not supporting it because of some issue that prevents the board from being compatible w/W10?

 

FYI - I had an Asus P6T Deluxe (v1) board years ago (when W7 came out).that had hard drive problems (I was using hardware RAID at the time).  Everyone insisted that there wasn't a problem with the board, but I could never make it run reliably.  Eventually I go so upset that I purchased v2 of the board - and all my problems went away!  The system is still working (a friend has it now) without any issues for many years.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 mugennsx

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Posted 24 September 2015 - 01:19 AM

Hi,

 

I have been experiencing this same error for the past few months as well. I have like 10+ hard drive on my system and it would randomly freezes with out any noticeable reason. When the computer freezes, the computer is unresponsive and the only thing I can do  At first I thought it was my hard drive going bad so I started to unplugging them systematically and now I am down to the 5 most crucial hard drives and up till yesterday, still had issues with high IO activity. 

 

Yesterday, I disabled the write cache on the hard drive and I haven't experienced anything issues with the system except for momentary slow downs. Typically, I would have at least one freeze by now. Hopes this resolves the problem for you. I'll report back should my computer still freezes. 

 

System

 

Windows 10

Fatal1ty Performance P67






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