I’m helping a friend with her PC. It is a HP Pavilion p7-1254 Desktop running Windows 10. I recently received help with a case about this PC.
It is a rather lengthy case. The problem she was having was only the task bar was showing on the screen when she booted - the rest of the screen was black. We made it better by doing a clean install of Windows 10. After that there were some issues with videos not working properly. We eventually got them working at an acceptable level and I returned her PC to her.
She had it for about a week. On last Wednesday she booted and got to her desktop. She clicked on Start and she got a BAD_SYSTEM_CONFIG_INFO error.
I have attached what I have done in an attempt to fix this error. But none of it has been successful. It has attempted to repair itself. I tried to restore to a couple previous checkpoints. I tried starting it in Safe Mode with and without networking. Using Command Line I was not able to find msconfig.exe. I was going to try to use that to boot to Safe Mode. Using the HP Startup Menu I ran diagnostics – everything passed. I saw someone fix this error in a You Tube. It didn’t help me but the results of my bcdedit and a lot of screen shots from the above work in is the attached document. (I was not able to attach the document so I just sent you a screen shot of the options available in Troubleshooting Advanced options.)
I have her data backed up using xcopy, a Windows Backup (which I guess backed up the same data), a system repair disk, a system image and Windows 10 iso file that we used for the clean install. All these were created a couple weeks ago when I was working on the last problem.
I have attempted to do the steps listed in
For the Sysnative BSOD Dump + System File Collection App I copied the downloaded file to a USB. I tried to execute it from there and the X: drive both time I got the error “The subsystem needed to support the image type is not present”.
I tried the PERFMON but got the message “’perfmon’ is not recognized as an internal or external command, operable program or batch file”.
To answer the questions:
Windows 10 Home, x64, Windows 7 was originally installed, OEM (the PC came from Staples I think), I think it is about 4 years old, the upgrade to Windows 10 was about a month ago, We did do a clean install not overlaying the data when we worked on the previous problem.
I have attached a copy of the devices I did during the previous case. It is a HP Pavilion p7-1254 Desktop.
I really appreciate any help you can give me on this problem.
Note: The screen shots (which were really pictures I took with my phone) were too big to attach. I will work on getting them smaller if you need me too. Tell which ones would be helpful.
It would not let me attach the device manager either which I have attached to a case previuosly
I am getting the message : You can upload up to 16.31KB of files (Max. single file size: 16.31KB) next to Choose Files. I'll try to attach it to a reply to this case.