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Has Dell Limited How an Internet Browser Can Function?


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#1 baabel

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Posted 20 September 2015 - 02:13 PM

Has anyone come across this?  I don’t know if I am missing a simple tweak or if I am up against a computer modification I do not understand.

 

I just today unboxed and plugged in a new Dell Inspiron 3647 with Windows 7 Professional 64 bit.

 

I have found that I am unable to permanently alter the Internet Explorer Home Page.  It is set to Yahoo.  Although I make all the usual changes in settings, as soon as I close IE and reopen it, the home page is once again Yahoo.

 

I next downloaded Google Chrome.  The home page was Yahoo.  I went into settings and changed it to Google but as soon as I closed Chrome and reopened it, the home page was Yahoo again.

 

Am I missing something or could Dell have prevented me from permanently changing the home page on any browser?

 

Has anyone heard of such a thing before?

 

As always, if this belongs in a different forum, forgive my choice and move it where it needs to be – as long as I can find it!


Edited by hamluis, 20 September 2015 - 04:25 PM.
Moved from Win 7 to Web Browing/Email - Hamluis.


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#2 Queen-Evie

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Posted 20 September 2015 - 02:22 PM

What security program(s) are you using?

One possibility is that a security program is set to disable the ability to change your homepage.

#3 baabel

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Posted 20 September 2015 - 04:00 PM

  • The only security program appears to be the free trial McAfee that came with the computer.  I've barely had time to do anything with the machine other than download a few things I have on every computer I own.


#4 hamluis

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Posted 20 September 2015 - 04:27 PM

Have you reviewed the browser documentation...on how to make these changes?  Is SP1 installed?  The website of each browser or the Help files for said browser...should reflect the procedures for doing such.

 

The Google website provides an applet which can be run to make it the default homepage and search engine, I believe.

 

Louis



#5 baabel

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Posted 21 September 2015 - 03:31 AM

Louis, I didn't do anything different than I have done on multiple other instances of IE on Windows 7.

 

I find it terribly suspicious that on a brand new computer two different web browsers appear to be forced to open the Yahoo home page on top of the tab of the home page I choose.

 

It appears that something that I do not fully understand is interfering with settings on all web browsers.



#6 hamluis

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Posted 21 September 2015 - 09:48 AM

Topic moved to Am I Infected forum.

 

Louis



#7 baabel

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Posted 21 September 2015 - 11:43 AM

Regarding "Am I Infected" I should mention that this is a brand new computer so it appeared to direct all browsers to Yahoo pretty much out of the box.



#8 RolandJS

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Posted 21 September 2015 - 12:47 PM

Queen-Evie, you might be on to something.  I used to have two programs that watch for any attempted home page changes, SpywareGuard and SUPERAnti-Malware.  I removed SpywareGuard as it is no longer needed.  OP's computer probably has a progrfam set to simply prevent/block any/all home page change attempts, generating no notices of having done so.  If the computer was unboxed, set up, and used just today -- malware entry would be rare, but not impossible.


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#9 baabel

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Posted 21 September 2015 - 06:08 PM

  • I agree.  Unlikely to be malware.  And if it were malware, would it be directing me to Yahoo?  I think it is entirely possible that Dell could have been paid to set a home page and make it difficult to reverse this change. 

How might make myself able to make such a change?  Should I use one of the two programs you mentioned, RolandJS?

 

I am comfortable with computers but in truth not terribly competent.  How can I free the web browsers in my new computer?



#10 Queen-Evie

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Posted 21 September 2015 - 08:55 PM

I doubt it is anything Dell is doing.
 
Let's see what you have installed on the computer.

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkbox:
List Installed Programs

Click Go and paste the content into your next post.

#11 baabel

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Posted 22 September 2015 - 05:27 AM

Here it is:

 

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Anonymous (administrator) on 22-09-2015 at 06:26:24
Running from "C:\Users\Anonymous\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: Inspiron 3647 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Reader XI  MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.00 - Adobe Systems Incorporated)
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.8.0.66 - Dell Inc.)
Dell Data Services (HKLM\...\{90F9BFC9-A2A9-403F-9A40-1063FAD035BA}) (Version: 1.1.6.0 - Dell Inc.)
Dell Digital Delivery (HKLM-x32\...\{693A23FB-F28B-4F7A-A720-4C1263F97F43}) (Version: 3.1.1002.0 - Dell Products, LP)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Foundation Services (HKLM\...\{D605CD24-103D-4DB6-B572-653851213C46}) (Version: 2.2.65.0 - Dell Inc.)
Dell Update (HKLM-x32\...\{DB82968B-57A4-4397-81A5-ECAB21B5DFCD}) (Version: 1.7.1015.0 - Dell Inc.)
Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Dell Inc.)
Dropbox 20 GB (HKLM-x32\...\{597A58EC-42D6-4940-8739-FB94491B013C}) (Version: 1.0.6.0 - Dropbox, Inc.)
DSC/AA Factory Installer (HKLM\...\{F7A70D00-F283-45C8-B163-49EC365D7E27}) (Version: 3.5.6426.22 - PC-Doctor, Inc.) Hidden
Eraser 6.2.0.2970 (HKLM\...\{58F37E51-2A83-49F3-9117-6005C63CF399}) (Version: 6.2.2970 - The Eraser Project)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 45.0.2454.93 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.23.1766 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3412 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.7.3.1001 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.0.19 - Intel Corporation)
Malware Protection Live (HKLM-x32\...\MalwareProtectionLive) (Version:  - )
McAfee LiveSafe – Internet Security (HKLM-x32\...\MSC) (Version: 13.6.1599 - McAfee, Inc.)
McAfee SiteAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 3.7.140 - McAfee, Inc.)
Microsoft .NET Framework 4.5 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50709 - Microsoft Corporation)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.5.6426.22 - PC-Doctor, Inc.)
OpenOffice 4.1.1 (HKLM-x32\...\{9395F41D-0F80-432E-9A59-B8E477E7E163}) (Version: 4.11.9775 - Apache Software Foundation)
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.330 - Qualcomm Atheros Communications)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.30164 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7004 - Realtek Semiconductor Corp.)
TrueCrypt (HKLM-x32\...\TrueCrypt) (Version: 7.1a - TrueCrypt Foundation)

**** End of log ****



#12 Queen-Evie

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Posted 22 September 2015 - 08:30 AM

First I will say I am NOT a malware removal expert.

However, looking at your list of installed programs offers one possibility.

Malware Protection Live is listed as installed on your system.

I did some research on that program.

What I found is that is a potentially unwanted program (PUP)which is bundled in another program that gets installed on a system.
Reviews of the program is that it's worthless and will not stop malware.

Another reference says that the program give users security alerts and will say you need to purchase the program in order to protect your system.

While I am not a malware removal expert I can recommend a couple of scanners for you to use. Both are excellent programs which malware removal experts here at Bleeping Computer recommend. Both are available for download here at BC.

Malwarebytes Anti-Malware http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

Hitman Pro http://www.bleepingcomputer.com/download/hitmanpro/ fully functional fee trial for 30 days.

Post the logs of those tools after running and using them to fix whatever they find. (I don't recall if Hitman Pro generates a log)

#13 RolandJS

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Posted 22 September 2015 - 08:40 AM

Hitman Pro logs:  C:\ProgramData\HitmanPro\Logs


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

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Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#14 Queen-Evie

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Posted 22 September 2015 - 09:06 AM

Thank you for the information, Roland.

#15 baabel

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Posted 22 September 2015 - 12:29 PM

Malwarebytes Antimalware found these:

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 9/22/2015
Scan Time: 1:19 PM
Logfile:
Administrator: Yes

Version: 2.1.8.1057
Malware Database: v2015.09.22.06
Rootkit Database: v2015.09.18.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Anonymous

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 340076
Time Elapsed: 5 min, 40 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 1
PUP.Optional.Spigot, HKU\S-1-5-21-2695358442-120378401-1534418629-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{6EEC1F0A-BC19-4ECC-9763-206FC2AD44D9}, , [e10d989a008b59dd6b06a31be0248977],

Registry Values: 1
PUP.Optional.Spigot, HKU\S-1-5-21-2695358442-120378401-1534418629-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{6EEC1F0A-BC19-4ECC-9763-206FC2AD44D9}|URL, https://search.yahoo.com/search?fr=chr-greentree_ie&ei=utf-8&ilc=12&type=926458&p={searchTerms}, , [e10d989a008b59dd6b06a31be0248977]

Registry Data: 1
PUP.Optional.Spigot, HKU\S-1-5-21-2695358442-120378401-1534418629-1000\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN|Start Page, https://search.yahoo.com/?type=926458&fr=spigot-yhp-ie, Good: (www.google.com), Bad: (https://search.yahoo.com/?type=926458&fr=spigot-yhp-ie),,[bc328ca60487e74f2e9da1d61fe6b24e]

Folders: 0
(No malicious items detected)

Files: 2
PUP.Optional.Proinstall, C:\$Recycle.Bin\S-1-5-21-2695358442-120378401-1534418629-1000\$RBQXH1A.exe, , [777766cc0d7e999d2380f6830af7fb05],
PUP.Optional.Spigot, C:\Users\Anonymous\AppData\Local\Temp\nsvCC75.tmp\SM.dll, , [2ec02e040d7ebf779197edbd6c99649c],

Physical Sectors: 0
(No malicious items detected)

(end)

 

One of them says search Yahoo !






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