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Loss of Power on Laptop. Instant Crash. Not Battery or AC Adapter


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#1 Ste2ph

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Posted 20 September 2015 - 01:39 PM

First of all Im pretty tech savy so you can talk to me in technical terms. Ive repaired countless computers for many people and I never came across anything like this. This is the problem...

 

Sometimes when I move my laptop or even type there is a complete loss of power. Everything completely shuts off. It happens whether my laptop is plugged in the AC adapter or not. I bought a new battery just in case it was that and its still happening even with the new battery. Event Viewer System logs tell me nothing except that is recovered from an unexpected shutdown. I suspected that maybe there was something loose inside so I took the laptop completely apart and put it back together... still im getting the same loss of power.

 

Now here's a hint that can possible be causing this. When I get this loss of power I cant turn back on my computer unless I unplug the AC adapter and remove the battery for a few seconds and put it back in.

 

Any idea's guys? Ive searched the web and havent found much on this issue nor a resolution so if we do find a solution bleepingcomputer.com might be one of the first to figure it out. If need be give me a better suggestion for the title of this thread so it can be searched for easier. Thanks in advance guys, lets see if we can figure this out. 

 

 



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#2 blueelvis

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Posted 20 September 2015 - 03:33 PM

Hi Ste2ph^_^,

Could you please follow the below instructions and upload the ZIP file?

http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Even if you are not facing any BSODs, it would help us in diagnosing the problem.


Could you please post back the temperatures of the system while the system is under load and while idle using the free tool called CoreTemp?

-Pranav


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In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#3 usasma

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Posted 21 September 2015 - 04:49 AM

In addition to the reports that blueelvis has requested, could we also see this report:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 Ste2ph

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Posted 30 September 2015 - 06:11 PM

Hi Ste2ph^_^,

Could you please follow the below instructions and upload the ZIP file?

http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Even if you are not facing any BSODs, it would help us in diagnosing the problem.


Could you please post back the temperatures of the system while the system is under load and while idle using the free tool called CoreTemp?

-Pranav

Attached Files



#5 Ste2ph

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Posted 30 September 2015 - 06:12 PM

Oh yeah Temps were 53 Degrees Celcius Idle and 81 Degrees Celsius under load



#6 Ste2ph

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Posted 30 September 2015 - 06:19 PM

 

In addition to the reports that blueelvis has requested, could we also see this report:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

 

Attached Files



#7 Ste2ph

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Posted 30 September 2015 - 06:24 PM

Again Thank you @usasma and @blueelvis for taking the time and helping me with this. I was thinking recently maybe its because its overheating but these temps are pretty much normal for me and I never experienced power loss like this before. Also @blueelvis here's the correct link to CoreTemp http://www.alcpu.com/CoreTemp/ . The softpedia one is altered Ive been using CoreTemp for years. Again guys thank you for your help I was going through the logs that and I'm trusting you guys with the logs.



#8 usasma

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Posted 01 October 2015 - 06:22 AM

There are lot's of problems with the disk structure.

Please:

- run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt.  The system will ask you if you want to run it after the next reboot - select Yes

- run these free hard drive diagnostics:  http://www.carrona.org/hddiag.html

 

More to follow, but I'm in the midst of a family emergency right now.  Will post more later.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 usasma

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Posted 01 October 2015 - 05:34 PM

I can't open the MSINFO32 file.  Please do this:

 

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 blueelvis

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Posted 01 October 2015 - 05:49 PM

I can't open the MSINFO32 file.  Please do this:

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

 


Or you could just ask the user to download and run the tool below  :hug: -

 

http://omgdebugging.com/msinfo-zipper/

 

EDIT:-

Also @blueelvis here's the correct link to CoreTemp http://www.alcpu.com/CoreTemp/ . The softpedia one is altered Ive been using CoreTemp for years.

When I tried to access the website, I got an error on Chrome stating that the website was compromised. That is why I did not link to that website.

 

 

-Pranav


Edited by blueelvis, 01 October 2015 - 05:51 PM.

Member of the Bleeping Computer A.I.I. early response team!


In case I have been helping you and you haven't received a reply from me in 48 hours, please feel free to PM me. Anything else? Still feel free to PM me :)

Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/

#11 usasma

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Posted 02 October 2015 - 04:50 AM

Sorry, I forgot about MSINFO Zipper - it's much easier to use than the instructions that I provided.

Thanks!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 Ste2ph

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Posted 03 October 2015 - 02:38 PM

There are lot's of problems with the disk structure.

Please:

- run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt.  The system will ask you if you want to run it after the next reboot - select Yes

- run these free hard drive diagnostics:  http://www.carrona.org/hddiag.html

 

More to follow, but I'm in the midst of a family emergency right now.  Will post more later.

 

Ok i wasnt able to run CHKDSK from a restart but i run it from Windows Repair Disk in a Command Prompt Using CHKDSK C: /R /F. It Completed and gave me this message "Failed to transfer logged messages to the event log with status 50".

 

Then I couldnt find a Hard Drive diagnostics utility through my HD manufacturer so I used one that my laptop comes with during boot. And the diagnostics came up clean. Every test passed. 

 

Also Here is the MSINFO

 

P.S. Sorry it took me so long Ive been feeling under the weather since monday.

Attached Files



#13 Ste2ph

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Posted 03 October 2015 - 02:41 PM

 

I can't open the MSINFO32 file.  Please do this:

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

 


Or you could just ask the user to download and run the tool below  :hug: -

 

http://omgdebugging.com/msinfo-zipper/

 

EDIT:-

 

Also @blueelvis here's the correct link to CoreTemp http://www.alcpu.com/CoreTemp/ . The softpedia one is altered Ive been using CoreTemp for years.

When I tried to access the website, I got an error on Chrome stating that the website was compromised. That is why I did not link to that website.

 

 

-Pranav

 

And no Sh#t? That's wierd as hell, i use chrome and never got that message. You can get the most recent version of CoreTemp from that site. I think theyre up to 1.0 RC6 . And when you install it it doesnt ask you to install anything else.

 

Also any of you guys suggest a new title for this thread yet? I like to keep thread as clean as possible and as easily searchable for people who have the same issues. When we find a resolution I'm going to edit the first post and put the solution on the top.


Edited by Ste2ph, 03 October 2015 - 02:44 PM.


#14 usasma

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Posted 04 October 2015 - 06:07 AM

I've been sick also.  And, after a trip to the Emergency Room, I'm a bit fuzzy from the pain meds :(

 

These devices have problems in Device Manager:

 

Wireless Router with Ethernet Switch    UUID:00000000-0000-0001-0000-EC1A59A76E7F\UMB\3&1C8B181&0&UUID:00000000-0000-0001-0000-EC1A59A76E7F    The drivers for this device are not installed.    
Bluetooth Peripheral Device    BTHENUM\{936DA01F-9ABD-4D9D-80C7-02AF85C822A8}_VID&0001000F_PID&1200\8&123680ED&0&58A2B509EF1B_C00000000    The drivers for this device are not installed.   

Please install the latest compatible drivers for these devices immediately.

If the devices aren't needed, it's simpler to uninstall them and then physically remove them from the system.

 

Lot's of Windows Update problems.  If you're experiencing Windows Update problems:

There's not many experts at fixing Windows Updates.
I am not one of them.
But the few experts that there are a sorely overworked - so getting a reply will be difficult.
I'll continue to attempt to help here, but please bear with me.


First, please try the Windows Update troubleshooter/fixes listed here:
Windows Update Troubleshooter:  https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
Windows Update Troubleshooter KB article:  https://support.microsoft.com/en-us/kb/2714434
Reset Windows Update Components KB article:  https://support.microsoft.com/en-us/kb/971058

Then, if that doesn't fix the Windows Update problem, please do the following 2 things. (copied from here:  http://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html ):

 

Run SFCFix

    This free tool of neimiro's creation (see above link) is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.

        -  First download and run a copy of the tool from http://www.sysnative.com/niemiro/apps/SFCFix.exe.
        -  Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
        -  Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile into your new thread (also know as a 'topic'). How to create a new thread is shown later on in this post.

Export CBS folder
NOTE:  This is not for me (I can't read them).  This is in case you decide to post in the OS forums asking for help from the experts. 

        -  On Windows 8/10, press the Windows key, type This PC, and press Enter.
        -  On Windows Vista/7, click the Start button StartButton_16x16.gif then click Computer.
        -  Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
        -  Find and double click on the Logs folder.
        -  Right-click on the CBS folder, and select Copy.
        -  Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
        -  Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
        -  A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


As for the first item (SFCFix), just copy and paste into your post as indicated.
For the second item (CBS log), if you'd like it analyzed, start a post in the OS forums, then zip it up and upload it with your next post there (it's not needed in this topic as I can't read it).
If it's too big to upload (or you get an error), just upload it to a free file hosting service (such as OneDrive or DropBox).  Ensure that it's shared and then post a link to it here.

 

 

Uninstall Rainmeter while we're troubleshooting.  Once the system has been stabilized, feel free to download and install the latest available version that's compatible with your system.

 

You have a Netgear Wireless USB device and a PDANet device installed, but I wasn't able to see them in the Systeminfo.txt report.

 

 

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

If the devices aren't being used, please be sure to uninstall the software for them.

 

Several problems with CoreTemp crashing.  Please uninstall it until the system has been stabilized.  I suggest using this free utility instead:  http://www.cpuid.com/softwares/hwmonitor.html
Around the same time are problems with HP Active Health.  Try updating that from the HP website.  If there are no updates available, please uninstall it.

 

I'm seeing hints about problems with Bluetooth audio.  Do you have such a device installed?  If so, what happens when you uninstall it's software and physically remove the device from the system?

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

 

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html


MSI Afterburner and Riva Tuner (along with EVGA Precision) is known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

Errors with Office Click To Run - you may want to uninstall/reinstall Office because of this
There are also other application virtualization errors - so I wouldn't jump on this one right away.

 

Although the HP diagnostics are usually pretty reliable, please run the Seagate Seatools Long/Extended test from this link:  http://www.carrona.org/hddiag.html
BUT, if it's already passed the Western Digital Data Lifeguard Diagnostics (DLG) Long/Extended test and passed - that's good enough.

 

 


Edited by usasma, 04 October 2015 - 06:11 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#15 Ste2ph

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Posted 04 October 2015 - 02:43 PM

Ok so with the devices with no driver i dont know where its coming from. Im using wifi from a roommate and he doesnt let me have access to the router. The other Bluetooth devices, Windows Update cannot find a driver and I dont know how to find one, I think its a feature on my internal bluetooth wifi adapter and I need that for wifi. I uninstalled the Bluetooth Audio thing and now it comes up at a Bluetooth Peripheral with no driver.

 

I dont have any problems with Windows Update.

 

I uninstalled all the other programs you asked me to. including the stpd.sys driver.

 

Note: I just remembered I started having this problem after upgrading to Windows 10 I had to Rollback to Windows 7 and its continuing to have the problem.






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