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think pc is infected seems slow


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#1 bazer1

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Posted 20 September 2015 - 08:35 AM

this old hp vista  32 bit is slow had afew popups etc.

 

 it belongs to an old freind who is not a compuert buff

 here are scans thanks bazAttached File  FRST.txt   41.43KB   3 downloadsAttached File  FRST.txt   41.43KB   3 downloadsAttached File  Addition.txt   44.57KB   2 downloads


Edited by bazer1, 20 September 2015 - 08:44 AM.


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#2 gringo_pr

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Posted 20 September 2015 - 08:58 AM



Hello bazer1

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

.

.

uninstall some programs

First thing we are going to do is to uninstall some programs that I see listed, you can do this from the control panel - For (XP) it is called "Add/Remove" and in (Vista and later) it is called "Program and Features"* or you can use a program called Revo uninstaller to uninstall them
  • Programs to remove

    • Messenger Plus! Live


  • Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Programs listed above one at a time
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.

.

Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.
.

: Malwarebytes' Anti-Malware :

Install Malwarebytes Antimalware

1.Download Malwarebytes Anti-Malware at Malwarebytes
2.After downloading, double-click the downloaded file to get started.
3.Choose Yes if the User Account Control dialog appears.
4.The installation wizard will now appear to guide you through the upgrade process.
5.Click on Next.
6.Review and accept the license agreement, then click Next.
7.Review the latest changes made to Malwarebytes Anti-Malware, then click Next.
8.Choose where to install Malwarebytes Anti-Malware, then click Next.
9.Choose whether or not to have a Start Menu entry and its name, then click Next.
10.Choose if you want a desktop icon, then click Next.
11.Review your installation choices, then click Install.
12.The wizard will begin to install the files.
13.After upgrading, you will have the option to enable a free trial of Malwarebytes Anti-Malware Premium.

To see a video on how to do this - https://helpdesk.malwarebytes.org/entries/44648553

Now lets run a scan

1.On the Dashboard, click the 'Update Now >>' link
2.After the update completes, click the 'Scan Now >>' button.
Or, on the Dashboard, click the Scan Now >> button.
3.If an update is available, click the Update Now button.
4.A Threat Scan will begin.
5.When the scan is complete, if there have been detections,verify that everything has been selected (All boxes on left have a check mark)
**Note** If they are to many to check then you can put a check mark in the very top box and this will select them all
6.click "Remove Selected" to allow MBAM to clean what was detected.
6.In most cases, a restart will be required.
7.Wait for the prompt to restart the computer to appear, then click on Yes.

Get the report

1.After the restart once you are back at your desktop, open MBAM once more.
2.Click on the History tab at the top
3. Click on the Application Logs at the left
4.Double click on the scan log which shows the Date and time of the scan just performed.
5.Click 'Export'.
6.Click 'Text file (*.txt)'
7.In the Save File dialog box which appears, click on Desktop.
8.In the File name: box type a name for your scan log.
9.A message box named 'File Saved' should appear stating "Your file has been successfully exported".
10.Click Ok
11. Attach that saved log to your next reply.

.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 bazer1

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Posted 20 September 2015 - 11:01 AM

Attached File  malware bytes log.txt   4.23KB   2 downloadshi, gringo,

 

here is mbyts log can you recomend any other programs to unistall  many thanks baz



#4 gringo_pr

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Posted 21 September 2015 - 07:15 AM




Hello bazer1

.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

.

-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
Please attach the two reports for me

JRT.txt
AdwCleaner[S0].txt


Gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 bazer1

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Posted 21 September 2015 - 09:05 AM

Attached File  AdwCleanerS11.txt   643bytes   1 downloadsAttached File  JRT.txt   1.13KB   2 downloads       hi gringo,

 

here are results of logs many thanks baz


Edited by bazer1, 21 September 2015 - 09:06 AM.


#6 gringo_pr

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Posted 21 September 2015 - 01:44 PM


Hello bazer1

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 bazer1

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Posted 22 September 2015 - 06:43 AM

Attached File  ComboFix.txt   12.54KB   1 downloads

 

 

hi gingo,

 

pc was a lot better but last night pc kept rebooting in thr repair loop  so i installed who crashed my pc as i could only get pc to workning   in safe mode but it gave me false results i thinks as it said avast driver was the cauce the the video driver  etc so i ran vist instal disc and had to repair bootloader with these commands

from the dos promt after booting from install disk

 

bootrec.exe /fixboot

 

bootrec.exe /fixmbr

 

bootrec /RebuildBcd

 

rebooted pc now hope back to normal                                      

 

here is a copy of combofix log

 

                                                                                                        thanks baz                                                                                     



#8 gringo_pr

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Posted 22 September 2015 - 07:28 AM



Hello bazer1

.
At this point I would like you to check out the computer and give me an update to how it is doing.

This feedback will let me know if we need to keep digging deeper and will also let me know if we need to go into a different direction.

I also need you to rerun FRST for me and I would also like to have the Addition.txt with it so please run it this way
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • When the tool opens click "Yes" for the disclaimer in order to continue using "FRST".
  • Under the section called "Whitelist" make sure all boxes are checked
  • Under the section called "Optional Scan" I would like you to have a check mark next to "Addition.txt"
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Note** If you cannot find where you saved "FRST" the first time then here are the links again for you.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Please attach both reports to your Next reply

.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 bazer1

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Posted 22 September 2015 - 11:19 AM

Attached File  Addition.txt   42.17KB   1 downloads  Attached File  FRST.txt   40.42KB   1 downloads

 

 

 

its still working ok but worried it may have an intemintant  reboot issue , but still behaving itself  here are logs  you aksed for regards baz



#10 gringo_pr

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Posted 22 September 2015 - 12:46 PM

Hello bazer1



Now I need you to download this script that I have made for you --> Attached File  fixlist.txt   583bytes   3 downloads

It needs to be saved Next to the "Farbar Recovery Scan Tool" (FRST) program (If asked to overwrite existing one please allow)

Run FRST again but this time press the Fix button just once and wait.


When finished, it will make a log (fixlog.txt) next to FRST. Please attach the contents of this file to your reply.


NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 bazer1

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Posted 22 September 2015 - 01:25 PM

Attached File  Fixlog.txt   2.43KB   1 downloads

 

hello gringo ,

 

thanks again here is log file 



#12 gringo_pr

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Posted 22 September 2015 - 02:06 PM


Hello bazer1

.

At this time I would like you to check things out with the computer and let me know if you still have the same issue or if there is something else you would like me to check out for you while we are still here.

.
This feedback will let me know if we need to keep digging deeper and will also let me know if we need to go into a different direction.

.


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#13 bazer1

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Posted 22 September 2015 - 02:20 PM

hi gringo,

 

would it be ok to use pc for a day or so to make sure  its ok but does seem a lot better thanks again bazer


Edited by bazer1, 22 September 2015 - 02:21 PM.


#14 gringo_pr

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Posted 22 September 2015 - 03:27 PM

Hello bazer1

.
yes of course - I will check on you in a couple of days
.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#15 bazer1

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Posted 24 September 2015 - 01:34 AM

Attached File  Mini092315-01.zip   30.25KB   0 downloads

 

pc runnuing fine ecept got a bsd here is mini dump  should this go to the relivent forum thanks again baz






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