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Laptop not working


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#1 Vikas93pv

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Posted 20 September 2015 - 04:52 AM

Laptop : Sony Vaio
Model : VPCEH28FN
Ram : 4GB
Intel Core I5-2430 processor
Hard Disk 500GB
Graphic Card: NVIDIA GeForce 512MB

Three months ago my battery got completely drained out. So I started using my laptop plugged in with the battery still attached. About a month ago I was working when out of no where my laptop froze. So i attempted a hard restart. On restart laptop was directed to BIOS. The keyboard and the touchpad didn't work but externally connected devices worked ok. So i kept restarting multiple times and the windows would boot eventually. After 5-10 min of login the keyboard and touchpad would stop working. No issues with externally connected devices. I took my laptop to the service center but they had no clue. This went on for a week. I finally decided to remove the battery and start using . Just like that the problem disappeared immediately. I was using Windows 8 all this time. Now that everything was working well I upgraded to Windows 10. It worked well for two weeks or so and now the issue is back. No body has a clue what the problem is . Please help

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#2 thefalcone

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Posted 20 September 2015 - 09:15 AM

I would verify the integrity of your harddrive. Perhaps a good first step would be to check if your box has any built-in diagnostic tools. A full read test of the harddrive should turn up any problematic sectors. You could also check the Windows logs. You will likely see "unexpected shutdown occured" where you hard reset during freeze. You may be able to correlate the events leading up to a freeze. My money is on harddrive errors.

#3 usasma

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Posted 21 September 2015 - 04:41 AM

If you can get into Windows, let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


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