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Possible virus? Windows updates service not running

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#1 GinasGoodies


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Posted 19 September 2015 - 09:29 PM

I have not been able to update my itunes because it can't connect to the server.  I have no problem with internet access.  In my troubleshooting, it said the first thing I should do is make sure all Windows updates have been installed.  When I try to check for updates, I get a pop up that says "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer."  Restarting does nothing.  I have run AVG, and only tracking cookies were found/resolved.  I have run malware bytes with no issues found.  I would appreciate some help in figuring this out and resolving it.

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#2 RolandJS


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Posted 19 September 2015 - 10:12 PM

Download tweaking.com's Windows Repair (All in One).  Safe Mode with Networking boot, and run items #26 & 27 [I might be off 1-2 numbers], which will reset/restore windows services to their normal operations.  If other defaults are pre-checked, let them run also.  The techs here might suggest running Minitool Box and a couple of anti-virus, anti-malware programs and report -- however, let them enter in and guide you through their very thorough process, you should be fixed up in no time.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.


Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)

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