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Possible virus? Windows updates service not running


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#1 GinasGoodies

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Posted 19 September 2015 - 09:29 PM

I have not been able to update my itunes because it can't connect to the server.  I have no problem with internet access.  In my troubleshooting, it said the first thing I should do is make sure all Windows updates have been installed.  When I try to check for updates, I get a pop up that says "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer."  Restarting does nothing.  I have run AVG, and only tracking cookies were found/resolved.  I have run malware bytes with no issues found.  I would appreciate some help in figuring this out and resolving it.



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#2 RolandJS

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Posted 19 September 2015 - 10:12 PM

Download tweaking.com's Windows Repair (All in One).  Safe Mode with Networking boot, and run items #26 & 27 [I might be off 1-2 numbers], which will reset/restore windows services to their normal operations.  If other defaults are pre-checked, let them run also.  The techs here might suggest running Minitool Box and a couple of anti-virus, anti-malware programs and report -- however, let them enter in and guide you through their very thorough process, you should be fixed up in no time.


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