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Laptop Stays black with no cursor after Windows logo goes away


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2 replies to this topic

#1 LiveALife

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Posted 19 September 2015 - 01:57 PM

Two days ago I deleted something off my laptop, that hitmanpro kept picking up as bad, which mind you has been happening for awhile, which I just ignored. But yesterday I decided to delete it, it started with an s, and was probably an .exe, and was around 5 +, or - 3 letters. After it was deleted, I had to restart my computer, so I restart it, and it loads normally till after the windows icon goes away, which after it goes away it stays black with no cursor.

 

So after that I restarted my computer multiple times, to see if it'd work and it just doesn't. I then go and try to reset my computer to recent time periods, which ends with the same result of my laptop unable to go past the windows icon. I also tried to reset my computer completely but with keeping my files, with the same result.

 

I tried to access safe mode since some ideas were to change the resolution, but it wouldn't come on, it'd show a black screen with a flash of a white box, then turn completely black afterwards.

OS: Windows 10

Model: HP 255 G3 Notebook Pc

Processor Type: AMD A4-5210 APU with AMD Radeon R3 Graphics



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#2 xXToffeeXx

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Posted 22 September 2015 - 01:31 PM

Greetings and :welcome: to BleepingComputer,
My name is xXToffeeXx, but feel free to call me Toffee if it is easier for you. I will be helping you with your malware problems.
 
A few points to cover before we start:

  • Do not run any tools without being instructed to as this makes my job much harder in trying to figure out what you have done.
  • Make sure to read my instructions fully before attempting a step.
  • If you have problems or questions with any of the steps, feel free to ask me. I will be happy to answer any questions you have.
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==========================
 
Hi LiveALife,

FRST Scan from RECOVERY Environment on Vista, 7, and 8:
 
On a clean machine, please download Farbar Recovery Scan Tool and save it to a flash drive.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

 
 
To enter System Recovery Options by using Windows installation disc:

  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.

==========
 
On the System Recovery Options menu you will get the following options:
 
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

 
Select Command Prompt
 
==========
 
 
Once in the Command Prompt:

  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

xXToffeeXx~


Edited by xXToffeeXx, 22 September 2015 - 01:31 PM.

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#3 xXToffeeXx

xXToffeeXx

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Posted 28 September 2015 - 07:15 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

~If I am helping you and you have not had a reply from me in two days, please send me a PM~

 

logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic] - If we have helped you out and you want to support what we do, you can do so here

 

 ~Twitter~ | ~Malware Analyst at Emsisoft~





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