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#1 robogden44

robogden44

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Posted 18 September 2015 - 09:47 AM

I have a friend that believes she is being cyber stalked and feels someone is hacking into her Mac Book Pro - computer is acting funny mouse will jump around.  I am the Desktop Support Engineer for the company that she works for and I at first thought she was hitting sites that shouldn't be at.  I ran the in house diagnostics on the Probook and everything came back fine - today she came to me hysterical to say that she thought she got hacked and wanted me to know that it wasn't her.  That she felt bad that always asking for my help - i have the original book and going to see what i can find out but i have also made an appointment with her to tighten down her router.  I just wanted to know if there are any tools anyone recommends for this to see if she is in fact getting hacked or if the machine is infected.  I have run through the normal sequence that i do but it would be great if i could at least help in someone way.  

 

Thanks in advance

 

Rob



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#2 dante12

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Posted 18 September 2015 - 03:29 PM

Hello,

 

First she should change all passwords of her existing accounts from another pc. Also the routers and Wi-Fi password. 

On the mac Logged out from the iCloud, iTunes and AppStore and from all the smartphones that she use for the apple id account. Visit the Apple ID site, Log in and change from there the password. Do it from another pc of course.

 

  1. Download Malwarebytes for Mac and open the DMG 
  2. Move the app to his program folder and start it.
  3. Choose Scan and wait until is done. Malware will move automatically to the trash
  4. If you still have open Malwarebytes for Mac choose from the menubar on the top of his screen, the menu Scanner and from there the point Take System Snapshot.
  5. Copy and Post the Log here.

Edited by dante12, 18 September 2015 - 03:29 PM.





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