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Black screen and system hangs


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#1 tonyabacus

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Posted 18 September 2015 - 08:16 AM

I have a Packard Bell All in One computer which I have tried to keep up to date with Windows updates, also have CCleaner, Malwarebytes, AdwCleaner and Secunia which are all up to date, however when starting up and now becoming quite frequent my machine starts the start up process, gets part way and then goes to a black screen and hangs. Sometimes after a few minutes(5-6?) it will continue to a fully set up mode but when loading Outlook it loads the screen but then goes into Not Responding mode and I have to shut down to be able to restart everything(which it then does without issue). On other occasions after the initial start up screen it goes to a black screen and just hangs permanently(but after restarting will often load without issue).

 

Running Windows 7 with Current up to date Service Pack 2

 

Can anyone suggest a solution or reason why this is happening?

Thanks

Tony


Edited by tonyabacus, 18 September 2015 - 08:17 AM.


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#2 usasma

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Posted 19 September 2015 - 04:08 AM

Let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


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