Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

cannot install anti virus or anti malware progs


  • Please log in to reply
29 replies to this topic

#1 malfun9

malfun9

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:07 AM

Posted 18 September 2015 - 06:54 AM

OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit

Processor: AMD Phenom™ II X4 840 Processor, AMD64 Family 16 Model 5 Stepping 3

Processor Count: 4

RAM: 1788 Mb

Graphics Card: AMD 760G, 256 Mb

Hard Drives: C: Total - 476837 MB, Free - 423290 MB;

Motherboard: Gigabyte Technology Co., Ltd., GA-MA78LMT-S2

 

 

Hi I cannot install some programs rogue killer,malwarebytes,Microsoft safe

avg free

I click on install any of these above 

It says do you want the following program to make changes to your computer

I click yes nothing happens.

But others I can install superspy,ccleaner,adwcleaner,Microsoft malicious tool

I have the above programs on a usb

Can you help


Edited by hamluis, 18 September 2015 - 07:38 AM.
Moved from AV/AM Software to Am I Infected - Hamluis.


BC AdBot (Login to Remove)

 


#2 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,697 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:07 AM

Posted 18 September 2015 - 08:37 AM

Hi malfun9 :)

From what I read, I understand that you are trying to install RogueKiller (and not use the portable version?), Malwarebytes Anti-Malware, AVG Free and Microsoft Safe (what is it?). Then you get a UAC prompt (the message asking if you want to allow the following program to make changes to your computer) and after you accept, nothing happens (no window opens or anything). However, if you repeat the same steps with CCleaner, AdwCleaner and the Microsoft Malicious Software Removal Tool, it works.

Let's see what is causing this, follow the instructions below please.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Right-click on MiniToolBox.exe and select Spcusrh.pngRun as Administrator;
  • Check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
      Yjt97o0.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

animinionsmalltext.gif
unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#3 malfun9

malfun9
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:07 AM

Posted 22 September 2015 - 08:32 AM

hi Microsoft safety scanner removes spyware & malware

I cannot paste the information when I right click ie 11 stops working with a message 

closed malfunction or malicious add on

can I send you a zip file

 

thnks for your help



#4 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,697 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:07 AM

Posted 22 September 2015 - 09:03 AM

You can save the MiniToolBox log (it should be on your desktop, called Results.txt) and attach it in your next reply, yes :)

animinionsmalltext.gif
unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#5 malfun9

malfun9
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:07 AM

Posted 23 September 2015 - 12:02 AM

hi i used another computer

 

niToolBox by Farbar  Version: 25-07-2015 01
Ran by michael (administrator) on 22-09-2015 at 14:39:02
Running from "C:\Users\michael\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: GA-MA78LMT-S2 Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/22/2015 02:23:41 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.16428, time stamp: 0x525b664c
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0x80000003
Fault offset: 0x00013219
Faulting process id: 0x4ec
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (09/22/2015 02:07:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.16428, time stamp: 0x525b664c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0xc90
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (09/22/2015 02:07:13 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.16428, time stamp: 0x525b664c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00014f18
Faulting process id: 0xfb8
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (09/22/2015 01:48:38 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/22/2015 01:34:21 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/21/2015 05:59:16 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/21/2015 04:09:50 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.16428, time stamp: 0x525b664c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00014f18
Faulting process id: 0x9b0
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (09/21/2015 04:01:55 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/21/2015 02:29:10 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/21/2015 02:12:58 PM) (Source: Application Hang) (User: )
Description: The program wmplayer.exe version 12.0.7601.17514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 870

Start Time: 01d0f423bd931fd2

Termination Time: 98

Application Path: C:\Program Files (x86)\Windows Media Player\wmplayer.exe

Report Id: 074f48b9-6017-11e5-8ae0-1c6f6553f103

System errors:
=============
Error: (09/22/2015 02:04:56 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.

Error: (09/22/2015 02:04:54 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.

Error: (09/22/2015 02:04:52 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.

Error: (09/22/2015 01:32:28 PM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!

Error: (09/21/2015 06:16:55 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (09/21/2015 06:16:54 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (09/21/2015 04:00:02 PM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!

Error: (09/21/2015 04:00:02 PM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!

Error: (09/21/2015 02:26:07 PM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (09/21/2015 02:04:40 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.

Microsoft Office Sessions:
=========================
Error: (09/22/2015 02:23:41 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.16428525b664cKERNELBASE.dll6.1.7601.1801550b83c8a80000003000132194ec01d0f4ec428f19c6C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\syswow64\KERNELBASE.dllb3cada2f-60e1-11e5-9861-001e101f1838

Error: (09/22/2015 02:07:47 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.16428525b664cunknown0.0.0.000000000c000000500000000c9001d0f4ec3cc1bf1dC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEunknown7b4e0b57-60df-11e5-9861-001e101f1838

Error: (09/22/2015 02:07:13 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.16428525b664cunknown0.0.0.000000000c000000500014f18fb801d0f4eb821555e3C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEunknown67256409-60df-11e5-9861-001e101f1838

Error: (09/22/2015 01:48:38 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/22/2015 01:34:21 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/21/2015 05:59:16 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/21/2015 04:09:50 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.16428525b664cunknown0.0.0.000000000c000000500014f189b001d0f433fd3a1a72C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEunknown5d983511-6027-11e5-b3a9-1c6f6553f103

Error: (09/21/2015 04:01:55 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/21/2015 02:29:10 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/21/2015 02:12:58 PM) (Source: Application Hang)(User: )
Description: wmplayer.exe12.0.7601.1751487001d0f423bd931fd298C:\Program Files (x86)\Windows Media Player\wmplayer.exe074f48b9-6017-11e5-8ae0-1c6f6553f103

=========================== Installed Programs ============================

7-Zip 9.35 beta (HKLM-x32\...\7-Zip) (Version:  - )
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Reader 9.5.0 (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-A95000000001}) (Version: 9.5.0 - Adobe Systems Incorporated)
Advertising Center (HKLM-x32\...\{B2EC4A38-B545-4A00-8214-13FE0E915E6D}) (Version: 0.0.0.2 - Nero AG) Hidden
AVG 2011 (HKLM\...\{CCC0CFD7-24B3-4E5A-8863-28769C4BCE54}) (Version: 10.0.1434 - AVG Technologies) Hidden
AVG 2011 (HKLM\...\{D8B519B6-BC09-4BCE-920E-FC49E32E84E9}) (Version: 10.0.4365 - AVG Technologies) Hidden
Call of Juarez (HKLM-x32\...\{3E7940A4-495B-4DC5-B5C9-D2EE1DE9E5EF}) (Version: 1.0.0.0 - Ubisoft) Hidden
Call of Juarez (HKLM-x32\...\InstallShield_{3E7940A4-495B-4DC5-B5C9-D2EE1DE9E5EF}) (Version: 1.0.0.0 - Ubisoft)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version:  - Canon Inc.)
Canon MG2500 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG2500_series) (Version: 1.00 - Canon Inc.)
Canon MG2500 series On-screen Manual (HKLM-x32\...\Canon MG2500 series On-screen Manual) (Version: 7.6.1 - Canon Inc.)
Canon My Image Garden (HKLM-x32\...\Canon My Image Garden) (Version: 2.0.1 - Canon Inc.)
Canon My Image Garden Design Files (HKLM-x32\...\Canon My Image Garden Design Files) (Version: 2.0.0 - Canon Inc.)
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.1.0 - Canon Inc.)
Canon Quick Menu (HKLM-x32\...\CanonQuickMenu) (Version: 2.2.1 - Canon Inc.)
DolbyFiles (HKLM-x32\...\{B1ADF008-E898-4FE2-8A1F-690D9A06ACAF}) (Version: 0.1 - Nero AG) Hidden
DVD Flick 1.3.0.7 (HKLM-x32\...\DVD Flick_is1) (Version: 1.3.0.7 - Dennis Meuwissen)
Far Cry (Patch 1.3) (HKLM-x32\...\{21A127AE-2DAF-40B7-8374-34C3E629521C}) (Version: 1.00.0000 - Ubisoft) Hidden
FIFA 10 (HKLM-x32\...\{11202615-E557-4ECF-9B86-F59C81E52909}) (Version: 1.0.0.0 - Electronic Arts)
ImagXpress (HKLM-x32\...\{A8F2089B-1F79-4BF6-B385-A2C2B0B9A74D}) (Version: 7.0.74.0 - Nero AG) Hidden
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version:  - )
JJ Reminder (HKLM-x32\...\JJ Reminder_is1) (Version:  - Freeware)
Menu Templates - Starter Kit (HKLM-x32\...\{B78120A0-CF84-4366-A393-4D0A59BC546C}) (Version: 9.4.6.0 - Nero AG) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Games for Windows - LIVE Redistributable (HKLM-x32\...\{929CE49F-1CA7-4CF3-A9A1-6D757443C63F}) (Version: 1.2.0241 - Microsoft Corporation)
Microsoft Office 2000 Professional (HKLM-x32\...\{00010409-78E1-11D2-B60F-006097C998E7}) (Version: 9.00.2720 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Movie Templates - Starter Kit (HKLM-x32\...\{E498385E-1C51-459A-B45F-1721E37AA1A0}) (Version: 9.4.6.0 - Nero AG) Hidden
Mozilla Firefox 28.0 (x86 en-GB) (HKLM-x32\...\Mozilla Firefox 28.0 (x86 en-GB)) (Version: 28.0 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
Nero 9 Essentials (HKLM-x32\...\{dd89983c-e0af-4fda-9e56-a3e3722d6960}) (Version:  - Nero AG)
NVIDIA PhysX (HKLM-x32\...\{3F5C371F-8EA2-4F25-9D3D-D0B4526E3AEA}) (Version: 9.10.0513 - NVIDIA Corporation)
PCSX2 - Playstation 2 Emulator (HKLM-x32\...\pcsx2-r5350) (Version:  - )
Project64 1.6 (HKLM-x32\...\{9559F7CA-5E34-4237-A2D9-D856464AD727}) (Version: 1.6 - Project64)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6194 - Realtek Semiconductor Corp.)
Star Wars Battlefront (HKLM-x32\...\{C79CB9C7-10A4-4814-8402-F574672C2192}) (Version: 1.0 - )
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1204 - SUPERAntiSpyware.com)
Table Tennis Pro V2 Lite (V2.32) (HKLM-x32\...\Table Tennis Pro V2 Lite_is1) (Version:  - )
Taksi Desktop Video Recorder v0.779 (HKLM-x32\...\{519ACA84-2F7E-4482-8201-B0DCB6C8B3A5}) (Version: 0.7.79 - Menasoft)
VC80CRTRedist - 8.0.50727.6195 (HKLM-x32\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
Virtua Tennis 3 (HKLM-x32\...\{9B63540D-D942-4C38-B42E-A48AE0145970}) (Version: 1.00.0000 - Sega)
VirtualCloneDrive (HKLM-x32\...\VirtualCloneDrive) (Version: 5.4.7.0 - Elaborate Bytes)
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
WinRAR 5.20 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 5.20.0 - win.rar GmbH)
Wireless Broadband (HKLM-x32\...\Wireless Broadband) (Version: 15.001.05.00.683 - Huawei Technologies Co.,Ltd)
World Book Millennium 2000 (International) (HKLM-x32\...\World Book Millennium 2000 (International)) (Version:  - )

**** End of log ****



#6 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,697 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:07 AM

Posted 23 September 2015 - 05:21 AM

Uninstall the following programs please.
  • Adobe Flash Player 17 ActiveX - Outdated and vulnerable;
  • Adobe Flash Player 17 NPAPI - Outdated and vulnerable;
  • Adobe Reader 9.5.0 - Outdated and vulnerable;
  • AVG 2011 - Strongly outdated;
You are free to download the latest version of these programs from Adobe and AVG websites respectively.

https://get.adobe.com/flashplayer/
https://get.adobe.com/reader/
http://free.avg.com/us-en/homepage

Don't forget to opt out the promotional offers in Adobe's download pages. Once done, follow the instructions below please.

EndqYRa.pngCheck Disk (chkdsk)
Follow the instructions below to run a CHKDSK scan on your Windows partition;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command chkdsk /f (there's a space between "chkdsk" and "/f") and press on Enter;
  • A message will be returned, stating that the drive cannot be locked because it's already in use, and you'll be asked if you want to schedule the scan for the next restart. Enter y and press on Enter;
  • Restart your computer, and the chkdsk scan will be launched automatically;
  • Once the chkdsk scan is complete and you're back in Windows, find the log in the Event Viewer and copy/paste it in your next reply;
WARNING: Depending on your hard drive (specs, free space, fragmentation, etc.) this scan can be relatively long to complete. Give it all the time it needs to finish. Do not interrupt it for any reason there is, or you might be damaging your drive in the process and make your Windows unbootable. It's suggested to let this scan run overnight or when you leave the house for a few hours (when you go to work for example). If you are running this scan on a laptop, don't forget to leave it plugged in;

animinionsmalltext.gif
unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#7 malfun9

malfun9
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:07 AM

Posted 24 September 2015 - 05:31 AM

ss

#8 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,697 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:07 AM

Posted 24 September 2015 - 09:06 AM

Did you post by mistake, or did you meant to post something?

animinionsmalltext.gif
unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#9 malfun9

malfun9
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:07 AM

Posted 25 September 2015 - 05:53 AM

hi I was trying to attaché a file but it pasted this time

I have deleted adobe & not installed again yet I will do it later

Avgfree stopped working it could not be uninstalled

from (control panel uninstall a program) or with the avg removal tool

so I removed it manually also I downloaded avg 2015 but like some of the other programs it will not install

 

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.                        

CHKDSK is verifying files (stage 1 of 3)...
  168960 file records processed.                                          File verification completed.
  580 large file records processed.                                      0 bad file records processed.                                        0 EA records processed.                                              60 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 3)...
  212304 index entries processed.                                         Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 3)...
  168960 file SDs/SIDs processed.                                         Cleaning up 1030 unused index entries from index $SII of file 0x9.
Cleaning up 1030 unused index entries from index $SDH of file 0x9.
Cleaning up 1030 unused security descriptors.
CHKDSK is compacting the security descriptor stream
  21673 data files processed.                                            CHKDSK is verifying Usn Journal...
  35580240 USN bytes processed.                                             Usn Journal verification completed.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

 488282111 KB total disk space.
  61655160 KB in 134975 files.
     87008 KB in 21676 indexes.
         0 KB in bad sectors.
    285031 KB in use by the system.
     65536 KB occupied by the log file.
 426254912 KB available on disk.

      4096 bytes in each allocation unit.
 122070527 total allocation units on disk.
 106563728 allocation units available on disk.

Internal Info:
00 94 02 00 f2 63 02 00 a2 6a 04 00 00 00 00 00  .....c...j......
bf 5c 00 00 3c 00 00 00 00 00 00 00 00 00 00 00  .\..<...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.

thnks



#10 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,697 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:07 AM

Posted 25 September 2015 - 06:46 AM

Is this the tool you tried to use to remove AVG (the AVG Remover one)? Did you download the 32-bit or 64-bit version of it?

http://www.avg.com/ca-en/utilities

animinionsmalltext.gif
unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#11 malfun9

malfun9
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:07 AM

Posted 27 September 2015 - 03:09 PM

it is the 64bit avg removal tool

but why can't I install malwarebytes & others ?



#12 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,697 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:07 AM

Posted 27 September 2015 - 03:13 PM

You should only have one Antivirus installed at the time on a system. Right now, which one do you want to install, and we'll focus on this one.

animinionsmalltext.gif
unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#13 malfun9

malfun9
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:07 AM

Posted 30 September 2015 - 08:09 AM

avg free 2015



#14 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,697 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:07 AM

Posted 30 September 2015 - 08:17 AM

Alright, create a new user account and make it Admin.

http://www.bleepingcomputer.com/tutorials/create-new-user-account-in-windows-vista-7/

Once done, log in that account, download AVG Free 2015 from there and try to install it.

animinionsmalltext.gif
unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#15 malfun9

malfun9
  • Topic Starter

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:07 AM

Posted 02 October 2015 - 07:44 AM

I did that still no good






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users