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Epson printer "can't recognize ink cartridges"


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#1 Izzye

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Posted 18 September 2015 - 03:48 AM

I've got an Epson 305D5C (XP-600 Series) (I think, that's what it says at the top of the dialogue box) that can't recognize its ink cartridges. It got 5 pages through a 16 page form and then decided to pop up with the attached error message. The printer itself was complaining of being unable to recognize the cyan ink cartridge so I tried printing the rest of the form in greyscale thinking I could get around the use of the cyan cartridge but still it returns the attached message. Twice. 

 

Unfortunately it being my dad's printer I'm not allowed to touch anything to do with upgrades to the firmware (which is what the computer asked me to do but "oh no, that won't do anything, don't install that") because otherwise I would have run the update and then if it still was broken pull the ink cartridge out and stick it back in again but I'm not allowed to do that either. Is there anything I can do to force it to print? I really REALLY need this form printed and posted today and no one nearby has volunteered me a printer but for a 16 page document I'm not really surprised.

 

Attached File  printer error.png   62.01KB   0 downloads



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#2 Condobloke

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    Outback Aussie @ 54.2101 N, 0.2906 W


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Posted 18 September 2015 - 04:49 AM

Just a suggestion.....turn the printer off....either on the back of the machine, or at the wall socket.

 

Give it a minute and turn it back on.

 

Hopefully the reboot will help.

 

Rebooting the pc may also help.


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

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#3 Izzye

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Posted 18 September 2015 - 01:40 PM

Had a moment of stunned silence when I realised I'd been so stupid to have not tried this already. Unfortunately it didn't help. I then went and pulled out the offending ink cartridge, shook it, looked to see if it had any reservoir buttons (it doesn't) and stuck it back in. The printer still said it couldn't recognize the cartridge and not only did I need a new one, it should be an epson one. I've resorted to emailing the form to myself and using boyfriend's printer when I go to see him over the weekend.



#4 Condobloke

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Posted 18 September 2015 - 06:01 PM

:thumbup2:....kill two birds with the one stone !!


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 





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