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Windows 7 Hangs Up And Becomes Unresponsive


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#1 Kevy Duty

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Posted 17 September 2015 - 08:00 PM

Hello, I've been having trouble with my operating system hanging up and being unable to process whichever applications are open.  I'm unable to navigate or close Google Chrome, Windows Explorer, Notepad, etc. once the system starts hanging and I am forced to restart the computer to regain control.  The Task Manager is also unable to be opened when this occurs.  Once the computer restarts, it may be several hours until the OS hangs up again.
 
I've run Malwarebytes a few times, the first, several unwanted programs (including Bikiniland) were identified and removed, but the problem was not resolved and consecutive scans do not turn up any unwanted files.  
 
Thanks in advance for your help!

 



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#2 Kevy Duty

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Posted 17 September 2015 - 10:48 PM

Reports and CPU info added:

 

OS - Windows 7
· x64 ?
· Original OS
· OEM version
· 3 years
· No reinstall

· Intel® Core™ 17-2670QM CPU @ 2.20GHz 2.20 GHz
· Video Card - ???
· MotherBoard - N/A
· Power Supply - N/A

· Lenovo 
· Y570
· Laptop

Attached Files


Edited by Kevy Duty, 17 September 2015 - 10:48 PM.


#3 usasma

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Posted 18 September 2015 - 05:19 PM

Your UEFI/BIOS (version 47CN31WW(V2.09)) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

These devices have problems in Device Manager:

 

NVIDIA GeForce GT 555M    PCI\VEN_10DE&DEV_0DEB&SUBSYS_398117AA&REV_A1\4&BA4A03F&0&0008    This device is working properly.
ACPI DelayMan Filter    ROOT\SYSTEM\0001    Failure using the VxD loader.
Bluetooth Peripheral Device    BTHENUM\{00001800-0000-1000-8000-00805F9B34FB}_VID&00010075_PID&0100\8&2D2D6CED&0&60AF6DEEFF17_C00000000    The drivers for this device are not installed.
Bluetooth Peripheral Device    BTHENUM\{00001801-0000-1000-8000-00805F9B34FB}_VID&00010075_PID&0100\8&2D2D6CED&0&60AF6DEEFF17_C00000000    The drivers for this device are not installed.
ACPI Lid    ACPI\PNP0C0D\2&DABA3FF&3    Failure using the VxD loader.

Please update the video drivers, all Bluetooth device drivers and the chipset drivers from the Lenovo support website

Go into Device Manager and uninstall (right click and select Uninstall) for the two ACPI devices - when you reboot one will come back and the other will likely be available as a Windows Update

 

If you have problems with Windows Update, post back for further suggestions.

 

If the system continues to hang, please provide this report:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


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#4 Kevy Duty

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Posted 20 September 2015 - 01:45 PM

Thanks.  It will take me a few days to perform these.






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