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Dell Blue Screen crashes, combofix log


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2 replies to this topic

#1 Bernsa

Bernsa

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Posted 17 September 2015 - 04:59 PM

We've had an issue with our Dell computer for about 2 months.  After just a few minutes of use, the dreaded blue screen pops up and essentially shuts the computer down.  We've contacted Dell, who told us there was a ton of malware junk on it, but they wanted to charge us close to $200 to repair it for us.  We've tried several anti-virus and malware programs to no avail.  We just ran the combofix program, and below is our log.  If anyone can help us find the problem, we'd be very grateful!  Thanks!

 

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((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2015-08-26 22:37 . 2015-08-12 00:32 134753440 ----a-w- c:\windows\system32\MRT.exe
2015-08-17 16:49 . 2015-08-17 16:49 113880 ----a-w- c:\windows\system32\drivers\408E7D32.sys
2015-08-12 01:42 . 2015-08-12 01:42 144 ----a-w- c:\windows\system32\{A6D608F0-0BDE-491A-97AE-5C4B05D86E01}.bat
2015-08-12 00:45 . 2015-08-12 00:45 451 ----a-w- c:\windows\system32\{F33C3B9B-72AF-418A-B3FD-560646F7CDA2}.bat
2015-07-30 18:06 . 2015-08-12 09:34 1648128 ----a-w- c:\windows\system32\DWrite.dll
2015-07-30 18:06 . 2015-08-12 09:34 1180160 ----a-w- c:\windows\system32\FntCache.dll
2015-07-30 18:06 . 2015-08-12 09:34 2565120 ----a-w- c:\windows\system32\d3d10warp.dll
2015-07-30 17:57 . 2015-08-12 09:34 1251328 ----a-w- c:\windows\SysWow64\DWrite.dll
2015-07-30 17:57 . 2015-08-12 09:34 1987584 ----a-w- c:\windows\SysWow64\d3d10warp.dll
2015-07-30 13:13 . 2015-08-12 10:14 103120 ----a-w- c:\windows\SysWow64\PresentationCFFRasterizerNative_v0300.dll
2015-07-30 13:13 . 2015-08-12 10:14 124624 ----a-w- c:\windows\system32\PresentationCFFRasterizerNative_v0300.dll
2015-07-28 20:09 . 2015-08-12 09:36 17344 ----a-w- c:\windows\system32\CompatTelRunner.exe
2015-07-28 20:05 . 2015-08-12 09:36 774656 ----a-w- c:\windows\system32\invagent.dll
2015-07-28 20:05 . 2015-08-12 09:36 743424 ----a-w- c:\windows\system32\generaltel.dll
2015-07-28 20:05 . 2015-08-12 09:36 437760 ----a-w- c:\windows\system32\devinv.dll
2015-07-28 20:05 . 2015-08-12 09:36 1116672 ----a-w- c:\windows\system32\appraiser.dll
2015-07-28 20:05 . 2015-08-12 09:36 69120 ----a-w- c:\windows\system32\acmigration.dll
2015-07-28 20:05 . 2015-08-12 09:36 227328 ----a-w- c:\windows\system32\aepdu.dll
2015-07-28 19:55 . 2015-08-12 09:36 1148416 ----a-w- c:\windows\system32\aeinv.dll
2015-07-22 17:53 . 2015-09-08 18:21 44032 ----a-w- c:\windows\apppatch\acwow64.dll
2015-07-16 19:12 . 2015-08-12 09:36 856064 ----a-w- c:\windows\SysWow64\rdvidcrl.dll
2015-07-16 19:12 . 2015-08-12 09:36 53248 ----a-w- c:\windows\SysWow64\tsgqec.dll
2015-07-16 19:12 . 2015-08-12 09:36 6131200 ----a-w- c:\windows\SysWow64\mstscax.dll
2015-07-16 19:11 . 2015-08-12 09:36 62976 ----a-w- c:\windows\system32\tsgqec.dll
2015-07-16 19:11 . 2015-08-12 09:36 7077376 ----a-w- c:\windows\system32\mstscax.dll
2015-07-16 19:11 . 2015-08-12 09:36 1057792 ----a-w- c:\windows\system32\rdvidcrl.dll
2015-07-15 18:15 . 2015-08-12 09:36 94656 ----a-w- c:\windows\system32\drivers\mountmgr.sys
2015-07-15 18:10 . 2015-08-12 09:36 1743360 ----a-w- c:\windows\system32\sysmain.dll
2015-07-15 18:10 . 2015-08-12 09:36 11264 ----a-w- c:\windows\system32\msmmsp.dll
2015-07-15 03:19 . 2015-08-12 09:35 52736 ----a-w- c:\windows\system32\basesrv.dll
2015-07-11 13:15 . 2015-08-12 09:36 429568 ----a-w- c:\windows\system32\wksprt.exe
2015-07-10 17:51 . 2015-08-12 09:34 14177280 ----a-w- c:\windows\system32\shell32.dll
2015-07-09 17:57 . 2015-08-12 09:34 193536 ----a-w- c:\windows\system32\notepad.exe
2015-07-09 17:57 . 2015-08-12 09:34 193536 ----a-w- c:\windows\notepad.exe
2015-07-09 17:42 . 2015-08-12 09:34 179712 ----a-w- c:\windows\SysWow64\notepad.exe
2015-07-04 18:07 . 2015-08-10 14:57 2087424 ----a-w- c:\windows\system32\ole32.dll
2015-07-04 17:48 . 2015-08-10 14:57 1414656 ----a-w- c:\windows\SysWow64\ole32.dll
2015-07-01 20:49 . 2015-08-12 09:34 260096 ----a-w- c:\windows\system32\WebClnt.dll
2015-07-01 20:48 . 2015-08-12 09:34 102912 ----a-w- c:\windows\system32\davclnt.dll
2015-07-01 20:30 . 2015-08-12 09:34 206848 ----a-w- c:\windows\SysWow64\WebClnt.dll
2015-07-01 20:30 . 2015-08-12 09:34 82432 ----a-w- c:\windows\SysWow64\davclnt.dll
2015-06-23 17:30 . 2010-11-21 03:27 300704 ------w- c:\windows\system32\MpSigStub.exe
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.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
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*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"IMSS"="c:\program files (x86)\Intel\Intel® Management Engine Components\IMSS\PIconStartup.exe" [2011-12-16 133400]
"USB3MON"="c:\program files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe" [2012-02-27 291608]
"IAStorIcon"="c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIconLaunch.exe" [2012-02-29 56088]
"GrooveMonitor"="c:\program files (x86)\Microsoft Office\Office12\GrooveMonitor.exe" [2009-02-26 30040]
.
c:\users\Bernard\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Monitor Ink Alerts - HP Deskjet 3050A J611 series.lnk - c:\windows\system32\RunDll32.exe "c:\program files\HP\HP Deskjet 3050A J611 series\bin\HPStatusBL.dll",RunDLLEntry SERIALNUMBER=CN25C544YK05PJ;CONNECTION=USB;MONITOR=1; [2009-7-13 45568]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
"SoftwareSASGeneration"= 1 (0x1)
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcpltsvc]
@=""
.
R2 AERTFilters;Andrea RT Filters Service;c:\program files\Realtek\Audio\HDA\AERTSr64.exe;c:\program files\Realtek\Audio\HDA\AERTSr64.exe [x]
R2 Apple Mobile Device Service;Apple Mobile Device Service;c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe;c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe [x]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R2 DiagTrack;Diagnostics Tracking Service;c:\windows\System32\svchost.exe;c:\windows\SYSNATIVE\svchost.exe [x]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [x]
R2 igfxCUIService1.0.0.0;Intel® HD Graphics Control Panel Service;c:\windows\system32\igfxCUIService.exe;c:\windows\SYSNATIVE\igfxCUIService.exe [x]
R2 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;c:\program files\Intel\iCLS Client\HeciServer.exe;c:\program files\Intel\iCLS Client\HeciServer.exe [x]
R2 SftService;SoftThinks Agent Service;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE [x]
R2 UNS;Intel® Management and Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [x]
R2 VBoxAswDrv;VBoxAsw Support Driver;c:\program files\AVAST Software\Avast\ng\vbox\VBoxAswDrv.sys;c:\program files\AVAST Software\Avast\ng\vbox\VBoxAswDrv.sys [x]
R2 ZAtheros Wlan Agent;ZAtheros Wlan Agent;c:\program files (x86)\Dell Wireless\Ath_WlanAgent.exe;c:\program files (x86)\Dell Wireless\Ath_WlanAgent.exe [x]
R3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\IEEtwCollector.exe;c:\windows\SYSNATIVE\IEEtwCollector.exe [x]
R3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys;c:\windows\SYSNATIVE\DRIVERS\IntcDAud.sys [x]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\MBAMSwissArmy.sys;c:\windows\SYSNATIVE\drivers\MBAMSwissArmy.sys [x]
R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys;c:\windows\SYSNATIVE\drivers\rdpvideominiport.sys [x]
R3 Te.Service;Te.Service;c:\program files (x86)\Windows Kits\8.1\Testing\Runtimes\TAEF\Wex.Services.exe;c:\program files (x86)\Windows Kits\8.1\Testing\Runtimes\TAEF\Wex.Services.exe [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys;c:\windows\SYSNATIVE\drivers\TsUsbGD.sys [x]
R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys;c:\windows\SYSNATIVE\Drivers\usbaapl64.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
S0 iusb3hcs;Intel® USB 3.0 Host Controller Switch Driver;c:\windows\system32\DRIVERS\iusb3hcs.sys;c:\windows\SYSNATIVE\DRIVERS\iusb3hcs.sys [x]
S3 iusb3hub;Intel® USB 3.0 Hub Driver;c:\windows\system32\DRIVERS\iusb3hub.sys;c:\windows\SYSNATIVE\DRIVERS\iusb3hub.sys [x]
S3 iusb3xhc;Intel® USB 3.0 eXtensible Host Controller Driver;c:\windows\system32\DRIVERS\iusb3xhc.sys;c:\windows\SYSNATIVE\DRIVERS\iusb3xhc.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]
.
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2015-09-04 21:26 997704 ----a-w- c:\program files (x86)\Google\Chrome\Application\45.0.2454.85\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2015-09-17 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2014-11-06 18:20]
.
2015-09-17 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2014-11-06 18:20]
.
.
--------- X64 Entries -----------
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.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RTHDVCPL"="c:\program files\Realtek\Audio\HDA\RtkNGUI64.exe" [2012-01-16 6463080]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2015-04-07 169768]
"Logitech Download Assistant"="c:\windows\System32\LogiLDA.dll" [2012-09-20 1832760]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = about:blank
mStart Page = about:blank
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = <-loopback>
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~2\Office12\EXCEL.EXE/3000
Trusted Zone: dell.com
TCP: DhcpNameServer = 192.168.1.1
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start
Toolbar-Locked - (no file)
ShellIconOverlayIdentifiers-{472083B0-C522-11CF-8763-00608CC02F24} - (no file)
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2015-09-17  17:50:37
ComboFix-quarantined-files.txt  2015-09-17 21:50
.
Pre-Run: 394,006,880,256 bytes free
Post-Run: 394,423,324,672 bytes free
.
- - End Of File - - ABC7B66353848F7F5A5A142C99E3EADB


Edited by Queen-Evie, 17 September 2015 - 05:07 PM.
moved from Windows 7 to Malware Removal Logs. Combofix logs are allowed only in MRL forum


BC AdBot (Login to Remove)

 


#2 nasdaq

nasdaq

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Posted 18 September 2015 - 10:11 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===


Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===


If at any time you cannot run a program continue with the next.

Wait for further instructions.

#3 nasdaq

nasdaq

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Posted 24 September 2015 - 07:05 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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