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BSOD and Out of Memory Error


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#1 jushcomb68

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Posted 17 September 2015 - 10:13 AM

I recently purchased an Alienware 15 8RY7Q32  laptop and I am beginning to regret that choice.  It is running Windows 7 Pro 64 Bit, has the i5 dual core processor, 16GB RAM and an NVidia GeForce GTX 965M GPU.  A couple of times it has blue screened on me, with either a "stop" error, or a "bad pointer" error?  And then last night while running Microsoft Flight Simulator X, a window popped up telling me I was "out of memory" and it shut the game off.  Windows was still running just fine.  I installed Speedfan to see what my temperatures were, and both cores were 55 celcius, however the GPU read 0 ?  Does anyone have any ideas on what could be wrong?  The laptop is fairly new, however I hear dealing with Dell to get anything done is a nightmare, and I am still unsure whether this is a hardware or software issue.  Any and all help is appreciated.

 

Attached File  perfmon check.zip   150.28KB   4 downloads

Attached File  SysnativeFileCollectionApp.zip   1.38MB   7 downloads



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#2 usasma

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Posted 18 September 2015 - 04:37 AM

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

 

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html


Beyond this, there's not much that's certain in the memory dumps.

I suspect a hardware/compatibility problem - but then look at the number of drivers involved in the memory dump and wonder if it could be a software issue.

As such, let's start with this:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your OS from the manufacturer's website.
3.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
4.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Mon Sep  7 17:04:36.612 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091015-28657-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18933.amd64fre.win7sp1_gdr.150715-0600
System Uptime:[B]4 days 20:35:12.329[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+47f7d )[/B]
BugCheck [B]1E, {ffffffffc000001d, fffffa801d112668, 2, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments:
Arg1: ffffffffc000001d, The exception code that was not handled
Arg2: fffffa801d112668, The address that the exception occurred at
Arg3: 0000000000000002, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c000001d
FAILURE_BUCKET_ID: [B]X64_0x1E_c000001d_BAD_IP_nt!_??_::FNODOBFM::_string_+47f7d[/B]
CPUID:        "Intel(R) Core(TM) i5-4210H CPU @ 2.90GHz"
MaxSpeed:     2900
CurrentSpeed: [B]2898[/B]
  BIOS Version                  A02
  BIOS Release Date             02/11/2015
  Manufacturer                  Alienware
  Product Name                  Alienware 15
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep  2 20:28:36.178 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090215-24616-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18933.amd64fre.win7sp1_gdr.150715-0600
System Uptime:[B]1 days 0:54:41.895[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+487c1 )[/B]
BugCheck [B]18, {0, fffffa800df061f0, 2, fffffa801c8d78a7}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000018]REFERENCE_BY_POINTER (18)[/url]
Arguments:
Arg1: 0000000000000000, Object type of the object whose reference count is being lowered
Arg2: fffffa800df061f0, Object whose reference count is being lowered
Arg3: 0000000000000002, Reserved
Arg4: fffffa801c8d78a7, Reserved
    The reference count of an object is illegal for the current state of the object.
    Each time a driver uses a pointer to an object the driver calls a kernel routine
    to increment the reference count of the object. When the driver is done with the
    pointer the driver calls another kernel routine to decrement the reference count.
    Drivers must match calls to the increment and decrement routines. This bugcheck
    can occur because an object's reference count goes to zero while there are still
    open handles to the object, in which case the fourth parameter indicates the number
    of opened handles. It may also occur when the object?s reference count drops below zero
    whether or not there are open handles to the object, and in that case the fourth parameter
    contains the actual value of the pointer references count.
BUGCHECK_STR:  0x18
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]X64_0x18_CORRUPT_REF_COUNT_nt!_??_::FNODOBFM::_string_+487c1[/B]
CPUID:        "Intel(R) Core(TM) i5-4210H CPU @ 2.90GHz"
MaxSpeed:     2900
CurrentSpeed: [B]2898[/B]
  BIOS Version                  A02
  BIOS Release Date             02/11/2015
  Manufacturer                  Alienware
  Product Name                  Alienware 15
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep  1 19:33:06.732 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090115-26317-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18933.amd64fre.win7sp1_gdr.150715-0600
System Uptime:[B]2 days 2:06:28.058[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]nvlddmkm.sys ( nvlddmkm+16219c )[/B]
BugCheck [B]116, {fffffa801caa44e0, fffff880067c919c, ffffffffc00000b5, a}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000116]VIDEO_TDR_FAILURE (116)[/url]
Arguments:
Arg1: fffffa801caa44e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880067c919c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc00000b5, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000a, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
FAILURE_BUCKET_ID: [B]X64_0x116_IMAGE_nvlddmkm.sys[/B]
CPUID:        "Intel(R) Core(TM) i5-4210H CPU @ 2.90GHz"
MaxSpeed:     2900
CurrentSpeed: [B]2898[/B]
  BIOS Version                  A02
  BIOS Release Date             02/11/2015
  Manufacturer                  Alienware
  Product Name                  Alienware 15
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Aug 27 18:44:17.292 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082715-32557-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18933.amd64fre.win7sp1_gdr.150715-0600
System Uptime:[B]15 days 14:23:01.346[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+487c1 )[/B]
BugCheck [B]18, {0, fffffa801e77c1b8, 2, ffffffffffffffff}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000018]REFERENCE_BY_POINTER (18)[/url]
Arguments:
Arg1: 0000000000000000, Object type of the object whose reference count is being lowered
Arg2: fffffa801e77c1b8, Object whose reference count is being lowered
Arg3: 0000000000000002, Reserved
Arg4: ffffffffffffffff, Reserved
    The reference count of an object is illegal for the current state of the object.
    Each time a driver uses a pointer to an object the driver calls a kernel routine
    to increment the reference count of the object. When the driver is done with the
    pointer the driver calls another kernel routine to decrement the reference count.
    Drivers must match calls to the increment and decrement routines. This bugcheck
    can occur because an object's reference count goes to zero while there are still
    open handles to the object, in which case the fourth parameter indicates the number
    of opened handles. It may also occur when the object?s reference count drops below zero
    whether or not there are open handles to the object, and in that case the fourth parameter
    contains the actual value of the pointer references count.
BUGCHECK_STR:  0x18
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]X64_0x18_OVER_DEREFERENCE_nt!_??_::FNODOBFM::_string_+487c1[/B]
CPUID:        "Intel(R) Core(TM) i5-4210H CPU @ 2.90GHz"
MaxSpeed:     2900
CurrentSpeed: [B]2898[/B]
  BIOS Version                  A02
  BIOS Release Date             02/11/2015
  Manufacturer                  Alienware
  Product Name                  Alienware 15
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.


[font=lucida console]**************************Mon Sep  7 17:04:36.612 2015 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
NMgamingms.sys              Fri Jul 24 04:55:08 2009 (4A6976EC)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
RtsPer.sys                  Fri Feb 21 02:35:56 2014 (530701DC)
panda_url_filteringd.sys    Wed Mar 19 16:23:04 2014 (5329FCA8)
e22w7x64.sys                Wed Mar 26 11:59:01 2014 (5332F945)
iaStorA.sys                 Fri May  2 19:06:56 2014 (53642510)
iaStorF.sys                 Fri May  2 19:07:00 2014 (53642514)
DDDriver64Dcsa.sys          Wed May 28 15:58:54 2014 (53863FFE)
btath_rcp.sys               Tue Jun 24 15:25:52 2014 (53A9D0C0)
btath_hcrp.sys              Tue Jun 24 15:25:56 2014 (53A9D0C4)
btath_bus.sys               Tue Jun 24 15:26:04 2014 (53A9D0CC)
btath_lwflt.sys             Tue Jun 24 15:26:18 2014 (53A9D0DA)
btath_flt.sys               Fri Jul 11 05:26:59 2014 (53BFADE3)
btath_a2dp.sys              Fri Jul 11 05:27:11 2014 (53BFADEF)
btath_avdt.sys              Fri Jul 11 05:27:17 2014 (53BFADF5)
iusb3hub.sys                Fri Aug  8 09:09:20 2014 (53E4CC00)
iusb3xhc.sys                Fri Aug  8 09:09:23 2014 (53E4CC03)
iusb3hcs.sys                Fri Aug  8 09:11:08 2014 (53E4CC6C)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
bflwfx64.sys                Thu Sep 11 15:43:25 2014 (5411FB5D)
btfilter.sys                Mon Sep 15 18:50:49 2014 (54176D49)
Qcamain7x64.sys             Mon Sep 15 19:30:14 2014 (54177686)
dptf_acpi.sys               Thu Sep 18 14:32:41 2014 (541B2549)
dptf_cpu.sys                Thu Sep 18 14:32:42 2014 (541B254A)
esif_lf.sys                 Thu Sep 18 14:32:55 2014 (541B2557)
TeeDriverx64.sys            Tue Sep 23 16:01:14 2014 (5421D18A)
igdkmd64.sys                Thu Oct  9 12:59:58 2014 (5436BF0E)
kxdiskprot.sys              Thu Oct  9 21:07:34 2014 (54373156)
kiox_ff_driver.sys          Thu Oct  9 21:07:37 2014 (54373159)
SynTP.sys                   Thu Nov  6 04:24:39 2014 (545B3E57)
Smb_driver_Intel.sys        Thu Nov  6 04:26:36 2014 (545B3ECC)
NNSNAHSL.sys                Wed Dec 31 06:23:39 2014 (54A3DCBB)
cthda.sys                   Thu Jan 15 22:13:23 2015 (54B881D3)
NNSPrv.sys                  Mon Feb  9 11:35:29 2015 (54D8E1D1)
NNSAlpc.sys                 Mon Feb  9 11:41:49 2015 (54D8E34D)
NNSTlsc.sys                 Mon Feb  9 11:44:49 2015 (54D8E401)
NNSStrm.sys                 Mon Feb  9 11:49:21 2015 (54D8E511)
NNSHttp.sys                 Mon Feb  9 12:38:36 2015 (54D8F09C)
NNSPicc.sys                 Mon Feb  9 12:41:19 2015 (54D8F13F)
NNSProt.sys                 Mon Feb  9 12:44:59 2015 (54D8F21B)
NNSIds.sys                  Mon Feb  9 12:52:14 2015 (54D8F3CE)
NNSPop3.sys                 Mon Feb  9 12:58:59 2015 (54D8F563)
NNSSmtp.sys                 Mon Feb  9 13:08:01 2015 (54D8F781)
NNSPihsw.sys                Mon Feb  9 13:10:20 2015 (54D8F80C)
NNSHttps.sys                Mon Feb  9 13:13:20 2015 (54D8F8C0)
psinknc.sys                 Wed Feb 25 13:44:52 2015 (54EE1824)
PSINFile.sys                Wed Feb 25 13:46:59 2015 (54EE18A3)
PSINReg.sys                 Wed Feb 25 13:48:01 2015 (54EE18E1)
PSINProc.sys                Wed Feb 25 13:49:04 2015 (54EE1920)
PSINProt.sys                Wed Feb 25 13:50:07 2015 (54EE195F)
dtlitescsibus.sys           Thu Mar 26 22:05:54 2015 (5514BB02)
DellProf.sys                Wed May 13 10:17:19 2015 (55535CEF)
PSKMAD.sys                  Fri May 22 04:31:12 2015 (555EE950)
PSINAflt.sys                Fri Jun 12 04:33:08 2015 (557A9944)
nvpciflt.sys                Wed Jun 17 01:25:24 2015 (558104C4)
nvlddmkm.sys                Wed Jun 17 01:36:26 2015 (5581075A)
nvvad64v.sys                Wed Jul  1 22:12:51 2015 (55949E23)
NvStreamKms.sys             Thu Jul 16 21:43:42 2015 (55A85DCE)
[/font]

http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=NMgamingms.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
panda_url_filteringd.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=e22w7x64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
http://www.carrona.org/drivers/driver.php?id=DDDriver64Dcsa.sys
http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=bflwfx64.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
Qcamain7x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dptf_acpi.sys
http://www.carrona.org/drivers/driver.php?id=dptf_cpu.sys
http://www.carrona.org/drivers/driver.php?id=esif_lf.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
kxdiskprot.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
kiox_ff_driver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=NNSNAHSL.sys
http://www.carrona.org/drivers/driver.php?id=cthda.sys
http://www.carrona.org/drivers/driver.php?id=NNSPrv.sys
http://www.carrona.org/drivers/driver.php?id=NNSAlpc.sys
http://www.carrona.org/drivers/driver.php?id=NNSTlsc.sys
http://www.carrona.org/drivers/driver.php?id=NNSStrm.sys
http://www.carrona.org/drivers/driver.php?id=NNSHttp.sys
http://www.carrona.org/drivers/driver.php?id=NNSPicc.sys
http://www.carrona.org/drivers/driver.php?id=NNSProt.sys
http://www.carrona.org/drivers/driver.php?id=NNSIds.sys
http://www.carrona.org/drivers/driver.php?id=NNSPop3.sys
http://www.carrona.org/drivers/driver.php?id=NNSSmtp.sys
http://www.carrona.org/drivers/driver.php?id=NNSPihsw.sys
http://www.carrona.org/drivers/driver.php?id=NNSHttps.sys
http://www.carrona.org/drivers/driver.php?id=psinknc.sys
http://www.carrona.org/drivers/driver.php?id=PSINFile.sys
http://www.carrona.org/drivers/driver.php?id=PSINReg.sys
http://www.carrona.org/drivers/driver.php?id=PSINProc.sys
http://www.carrona.org/drivers/driver.php?id=PSINProt.sys
http://www.carrona.org/drivers/driver.php?id=dtlitescsibus.sys
http://www.carrona.org/drivers/driver.php?id=DellProf.sys
http://www.carrona.org/drivers/driver.php?id=PSKMAD.sys
http://www.carrona.org/drivers/driver.php?id=PSINAflt.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys

 


Edited by usasma, 21 September 2015 - 05:09 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 jushcomb68

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Posted 18 September 2015 - 06:21 AM

Thank you.  As of your reply, I had already started driver verifiier as per the suggestion of things to do while waiting for results on perfmon/sysnative check, etc.  I have also ran Windows updates until it said I was up to date an there were no further updates from Microsoft, as well as one update from NVidia for gaming driver update. So far it started right back up, and has not blue screened since.  Another friend from the Alienware forum suggested I update my BIOS to version A06 from the A02 which came installed.  I went to Dell's website and downloaded and installed that without a hitch.  I have been running most of last night, including stressing the graphics with my flight sim turned all the way up, and so far, no BSOD's.  Guess that is a good thing, but no closer to knowing the true culprit.  I will uninstall Daemon Tools and verify the troublesome driver(s) are gone when I get home from work today, and see if there are any other updates I can find as well.  Thanks for the information!


Edited by jushcomb68, 18 September 2015 - 06:22 AM.


#4 jushcomb68

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Posted 18 September 2015 - 11:25 AM

Okay, I uninstalled Daemon Tools Lite, and tried the removal of sptd.sys driver using the dulplexsecure software.  The "uninstall" option was not clickable, so I used the manual removal instructions via the registry, and that seemed to do the trick.  I have stress tested the RAM, and ran two of the CPU stress tests and so far everything is working fine.  The NvStreamKms.sys you mentioned above is an NVidia driver, and should have been updated with my most recent update...(I hope?).  So far so good, and no B.S.O.D.'s yet. 



#5 jushcomb68

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Posted 20 September 2015 - 04:37 PM

And here I go again..  B.S.O.D.  "bad pool header".  Wasn't doing much either, just sitting watching fantasy football ticker via Firefox.  I was so hopeful this was done.



#6 usasma

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Posted 21 September 2015 - 05:08 AM

Sometimes BSOD's are a simple thing - just fix a couple of things and they go away.

At other times you have to wrestle with them for a while to get them to tell you what's wrong - then wrestle a bit more to make sure.

Easy one's take a page or two of posts to fix - more difficult one's take 4 or 5 pages of posts - the real difficult one's can go on for a long, long time.

 

Don't worry about the nVidia driver that was highlighted in red.  The problem with these drivers was the 2014 and earlier versions - and yours is dated from 2015.

Unfortunately, the script that I use just searches for the driver name - not for the date, so it highlighted it in error (and I didn't catch it before posting).  I went back and removed the red coloring just now.

 

That being said, let's have a look at the latest memory dumps.

Please zip up the contents of the C:\Windows\Mindump directory and upload it with your next post.


Edited by usasma, 21 September 2015 - 05:10 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 jushcomb68

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Posted 21 September 2015 - 05:59 AM

Ok.. here are the minidump files.  I hope they transfered okay.  When I tried to zip them directly in the folder they were in, it kept telling me "access denied".  I copied and pasted them into another folder and that seemed to work.Attached File  minidump.zip   389.22KB   3 downloads



#8 usasma

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Posted 21 September 2015 - 07:12 AM

Copying them elsewhere was the correct move.

There's only 1 new memory dump.  Running it now........


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 usasma

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Posted 21 September 2015 - 07:25 AM

Panda and MalwareBytes are both running.

Please only have one antivirus and one firewall running in memory at the same time.

Please uninstall MalwareBytes.  Should you want to reinstall it after we're finished troubleshooting, please ensure that you don't opt in for the trial of the Pro version (you'll have to uncheck that box) - as that's the part that resides in memory.

 

Update your Dell Optical Mouse driver - the NMgamingms.sys driver dates from 2009

 

How long did you run Driver Verifier for?  If it wasn't 36 hours (an estimate on my part) please run it again.

And, please try these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

In particular, be sure to run the memory tests and Prime95

 

Just FYI - here's an interesting topic about this particular error (STOP 0x19 with the first parameter of 0x3):  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/6270-question-whats-frink-brink-free-list.html

 

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Sun Sep 20 17:27:37.642 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092015-31917-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18939.amd64fre.win7sp1_gdr.150722-0600
System Uptime:[B]2 days 5:45:21.985[/B]
Probably caused by :[B]Pool_Corruption ( nt!ExDeferredFreePool+1528 )[/B]
BugCheck [B]19, {3, fffffa801b4b1f40, fffffa801b4b1f40, fffffa801e3ee1b8}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments:
Arg1: 0000000000000003, the pool freelist is corrupt.
Arg2: fffffa801b4b1f40, the pool entry being checked.
Arg3: fffffa801b4b1f40, the read back flink freelist value (should be the same as 2).
Arg4: fffffa801e3ee1b8, the read back blink freelist value (should be the same as 2).
BUGCHECK_STR:  0x19_3
FAILURE_BUCKET_ID: [B]X64_0x19_3_VRF_nt!ExDeferredFreePool+1528[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.


[font=lucida console]**************************Sun Sep 20 17:27:37.642 2015 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
NMgamingms.sys              Fri Jul 24 04:55:08 2009 (4A6976EC)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
RtsPer.sys                  Fri Feb 21 02:35:56 2014 (530701DC)
panda_url_filteringd.sys    Wed Mar 19 16:23:04 2014 (5329FCA8)
e22w7x64.sys                Wed Mar 26 11:59:01 2014 (5332F945)
iaStorA.sys                 Fri May  2 19:06:56 2014 (53642510)
iaStorF.sys                 Fri May  2 19:07:00 2014 (53642514)
DDDriver64Dcsa.sys          Wed May 28 15:58:54 2014 (53863FFE)
btath_rcp.sys               Tue Jun 24 15:25:52 2014 (53A9D0C0)
btath_hcrp.sys              Tue Jun 24 15:25:56 2014 (53A9D0C4)
btath_bus.sys               Tue Jun 24 15:26:04 2014 (53A9D0CC)
btath_lwflt.sys             Tue Jun 24 15:26:18 2014 (53A9D0DA)
btath_flt.sys               Fri Jul 11 05:26:59 2014 (53BFADE3)
btath_a2dp.sys              Fri Jul 11 05:27:11 2014 (53BFADEF)
btath_avdt.sys              Fri Jul 11 05:27:17 2014 (53BFADF5)
iusb3hub.sys                Fri Aug  8 09:09:20 2014 (53E4CC00)
iusb3xhc.sys                Fri Aug  8 09:09:23 2014 (53E4CC03)
iusb3hcs.sys                Fri Aug  8 09:11:08 2014 (53E4CC6C)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
bflwfx64.sys                Thu Sep 11 15:43:25 2014 (5411FB5D)
btfilter.sys                Mon Sep 15 18:50:49 2014 (54176D49)
Qcamain7x64.sys             Mon Sep 15 19:30:14 2014 (54177686)
dptf_acpi.sys               Thu Sep 18 14:32:41 2014 (541B2549)
dptf_cpu.sys                Thu Sep 18 14:32:42 2014 (541B254A)
esif_lf.sys                 Thu Sep 18 14:32:55 2014 (541B2557)
TeeDriverx64.sys            Tue Sep 23 16:01:14 2014 (5421D18A)
igdkmd64.sys                Thu Oct  9 12:59:58 2014 (5436BF0E)
kxdiskprot.sys              Thu Oct  9 21:07:34 2014 (54373156)
kiox_ff_driver.sys          Thu Oct  9 21:07:37 2014 (54373159)
SynTP.sys                   Thu Nov  6 04:24:39 2014 (545B3E57)
Smb_driver_Intel.sys        Thu Nov  6 04:26:36 2014 (545B3ECC)
NNSNAHSL.sys                Wed Dec 31 06:23:39 2014 (54A3DCBB)
NNSPrv.sys                  Mon Feb  9 11:35:29 2015 (54D8E1D1)
NNSAlpc.sys                 Mon Feb  9 11:41:49 2015 (54D8E34D)
NNSTlsc.sys                 Mon Feb  9 11:44:49 2015 (54D8E401)
NNSStrm.sys                 Mon Feb  9 11:49:21 2015 (54D8E511)
NNSHttp.sys                 Mon Feb  9 12:38:36 2015 (54D8F09C)
NNSPicc.sys                 Mon Feb  9 12:41:19 2015 (54D8F13F)
NNSProt.sys                 Mon Feb  9 12:44:59 2015 (54D8F21B)
NNSIds.sys                  Mon Feb  9 12:52:14 2015 (54D8F3CE)
NNSPop3.sys                 Mon Feb  9 12:58:59 2015 (54D8F563)
NNSSmtp.sys                 Mon Feb  9 13:08:01 2015 (54D8F781)
NNSPihsw.sys                Mon Feb  9 13:10:20 2015 (54D8F80C)
NNSHttps.sys                Mon Feb  9 13:13:20 2015 (54D8F8C0)
psinknc.sys                 Wed Feb 25 13:44:52 2015 (54EE1824)
PSINFile.sys                Wed Feb 25 13:46:59 2015 (54EE18A3)
PSINReg.sys                 Wed Feb 25 13:48:01 2015 (54EE18E1)
PSINProc.sys                Wed Feb 25 13:49:04 2015 (54EE1920)
PSINProt.sys                Wed Feb 25 13:50:07 2015 (54EE195F)
DellProf.sys                Wed May 13 10:17:19 2015 (55535CEF)
cthda.sys                   Tue May 19 23:34:59 2015 (555C00E3)
PSKMAD.sys                  Fri May 22 04:31:12 2015 (555EE950)
PSINAflt.sys                Fri Jun 12 04:33:08 2015 (557A9944)
NvStreamKms.sys             Sat Jul 25 05:22:15 2015 (55B35547)
nvvad64v.sys                Mon Aug 10 03:51:42 2015 (55C8580E)
nvpciflt.sys                Tue Aug 25 09:24:04 2015 (55DC6C74)
nvlddmkm.sys                Tue Aug 25 09:34:37 2015 (55DC6EED)
[/font]

http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=NMgamingms.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
panda_url_filteringd.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=e22w7x64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
http://www.carrona.org/drivers/driver.php?id=DDDriver64Dcsa.sys
http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=bflwfx64.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
Qcamain7x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dptf_acpi.sys
http://www.carrona.org/drivers/driver.php?id=dptf_cpu.sys
http://www.carrona.org/drivers/driver.php?id=esif_lf.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
kxdiskprot.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
kiox_ff_driver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=NNSNAHSL.sys
http://www.carrona.org/drivers/driver.php?id=NNSPrv.sys
http://www.carrona.org/drivers/driver.php?id=NNSAlpc.sys
http://www.carrona.org/drivers/driver.php?id=NNSTlsc.sys
http://www.carrona.org/drivers/driver.php?id=NNSStrm.sys
http://www.carrona.org/drivers/driver.php?id=NNSHttp.sys
http://www.carrona.org/drivers/driver.php?id=NNSPicc.sys
http://www.carrona.org/drivers/driver.php?id=NNSProt.sys
http://www.carrona.org/drivers/driver.php?id=NNSIds.sys
http://www.carrona.org/drivers/driver.php?id=NNSPop3.sys
http://www.carrona.org/drivers/driver.php?id=NNSSmtp.sys
http://www.carrona.org/drivers/driver.php?id=NNSPihsw.sys
http://www.carrona.org/drivers/driver.php?id=NNSHttps.sys
http://www.carrona.org/drivers/driver.php?id=psinknc.sys
http://www.carrona.org/drivers/driver.php?id=PSINFile.sys
http://www.carrona.org/drivers/driver.php?id=PSINReg.sys
http://www.carrona.org/drivers/driver.php?id=PSINProc.sys
http://www.carrona.org/drivers/driver.php?id=PSINProt.sys
http://www.carrona.org/drivers/driver.php?id=DellProf.sys
http://www.carrona.org/drivers/driver.php?id=cthda.sys
http://www.carrona.org/drivers/driver.php?id=PSKMAD.sys
http://www.carrona.org/drivers/driver.php?id=PSINAflt.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 


Edited by usasma, 21 September 2015 - 07:29 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 jushcomb68

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Posted 21 September 2015 - 08:44 AM

Thank you very much.  I will remove MalwareBytes and update driver when I get home.  I do believe that the driver verifier is still running (if I understand correctly that once you activate it that it runs until you turn it back off via cmd. or DOS prompt).  I have not shut it down.  It has been running for more than 36 hours now.    As for the other tests, I will not be able to run those until I am back from being out of town for business Tue-Thur.



#11 jushcomb68

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Posted 21 September 2015 - 06:06 PM

Okay, I have what may be a stupid question.  When I go to the device manager, mouse and pointer devices.. it only mentions the dell touch pad and hd compliant mouse, with generic Dell drivers.  The only way I was able to find the driver NMGamingms.sys was by searching Windows via explorer.  I am EXTREMELY hesitant to delete anything out of a Windows system folder, even though it IS designated a mouse driver.  I performed a search online for that particular file, and I found another instance where it seemed to be causing BSOD issues on another computer.  This person tried to delete the file, only to have it returned onto their system during a Windows update.  What advice can you give me on this before I start hacking at my computer?  I really only know enough about this stuff to get me into trouble.. haha!  Thanks again for your help.



#12 jushcomb68

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Posted 21 September 2015 - 07:06 PM

The only place I have found so called updates for that driver online is through 3rd party sites and I am unsure about.



#13 usasma

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Posted 22 September 2015 - 05:02 AM

DO NOT DELETE drivers!  It very possible that you can cause the system to not boot.

FYI - when deleting anything that might affect the boot - never delete, always rename.  Then wait a couple of weeks before actually deleting it.

 

For our purposes, only uninstall drivers by uninstalling the related program in Control Panel...Programs and Features.

DO NOT UNINSTALL through Device Manager either.

 

There are ways to safely delete a driver, but I don't give those instructions out until everything else has failed.

In this case it's not necessary at this point - as the only thing suggesting any problem with this driver is it's age.

 

The NMGamingms.sys driver is not present in the Synaptics Touchpad driver package download.

As such, I suspect it was a package that was installed after the system left the factory - most likely for an add-on mouse or other pointing device.

Another possibility is that it was a driver packaged with one of the flight packages that you have installed.

Have you installed any such devices?  The perfmon report shows a USB Optical Mouse as being installed (as does the MSINFO32 report).


Edited by usasma, 22 September 2015 - 05:04 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#14 jushcomb68

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Posted 22 September 2015 - 06:20 AM

Good morning.  I see that you had only suggested updating that driver, not deleting it.  I think that got stuck in my head while trying to find where to update it at.  The article I mentioned spoke of deleting the driver, and letting windows download and install any drivers from there.  He mentions that it disappeared for awhile but then reappeared after a Windows update.

I have not installed any non O.E.M. mouse drivers that I am aware of.  I do use a Gear Head mouse, but I just let Windows detect it and use the generic USB mouse driver, or so I thought. 

In my searching I have seen where this driver has been thought to be the culprit in many other BSOD issues, but no true solutions as of yet.



#15 usasma

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Posted 22 September 2015 - 06:38 AM

I specialize in BSOD's and have been doing so for about 10 years - longer than most people on the internet.

I haven't seen any significant problems with this driver in all that time.

But please understand that:

1)  I do not see all the BSOD topics out there, and

2)  That BSOD's are actually fairly rare events, and

3)  That there's different techniques for solving BSOD problems - and not all follow a logical progression (in fact, my method is less logical than others - as I base mine (in part) upon what I've seen over the past years, not just on the output of the memory dump files).

 

If you'd like to experiment with removing the driver, here's what I suggest:

 

1)   Create a Restore Point using System Restore
2)   Create a Repair disc (Recovery Drive in Win8.1):
Win 7 - Go to Start...All Programs...Maintenance...Create a System Repair Disc
Win 8 - Press "WIN" and "R" to open the Run dialog...type "RECDISC" (without the quotes) and press ENTER
Win 8.1 - Go to the Start Screen and type in "recoverydrive" (one word, without the quotes).  That will start the recovery drive process.  You will need a USB drive of at least 512 mB - and all data will be erased off of it.  If copying the recovery partition the drive size will be much, much larger (16 - 32 gB drive required).
Win 10 - Should be similar to the Win8.1 instructions.
3)   Test the System Repair disc/Recovery Drive to make sure that you can get to the System Restore entry when you boot from the disk/drive (you may also want to try actually using System Restore to make sure that it works)
4)   Download this free program (http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx) and use it to disable any instances of NMGamingms.sys that are starting (DO NOT DELETE - only disable by removing the checkmark in the left hand column)
5)   Check in Device Manager (to include showing hidden devices from the View menu item) and ensure that any instances of NMGamingms.sys are "Uninstalled" (DO NOT DISABLE THESE).
6)   Check in the Services applet (services.msc) to be sure any instances of NMGamingms.sys are disabled.
7)   EXPERIMENTAL STEP (only try if you're certain of your abilities - I have not tried this step myself).  Search the registry (use regedit.exe) to locate any entries that have the driver name (NMGamingms.sys).  Delete these keys (it's advisable to back them up first - but you've also backed up the entire registry when creating a System Restore point in step 1.  Alternatively, you can set the values in these keys to DISABLED (but the "how" of this is beyond the scope of this guide).
8)   Go to C:\Windows\System32\drivers and rename the NMGamingms.sys driver to NMGamingms.BAD (search the hard drive for it if it's not in C:\Windows\System32\drivers).


In the event that the system doesn't boot:

1)   Boot from the System Repair disc/Recovery Drive and use the Command Prompt option to rename NMGamingms.BAD to NMGamingms.sys
ren C:\Windows\System32\drivers\NMGamingms.BAD C:\Windows\System32\drivers\NMGamingms.sys
2)   Boot from the System Repair disc/Recovery Drive and use the System Restore option to restore the system to a point before the changes were made.

Good luck!

 

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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