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Obnoxiously slow computer


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#1 Bkwits

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Posted 16 September 2015 - 02:38 PM

Hello,

First time posting on here, but I've been browsing around for quite a while trying to find a solution. After exhausting many sites, I've decided to try and ask for help. 

 

Starting around a week ago, my computer has gone from quick and snippy to slow and dragging. I don't know what sparked this change, but it's affected every single aspect of performance on this machine. Even as I'm typing, the letters are following approximately 15 seconds after I type them. In addition, the sound comes out all distorted. It affects both online and offline performance. Programs take a couple of minutes to open, internet pages take a few minutes to load, etc. I've tried running it through different malware screens and nothing has popped up. I've deleted the temporary files, de-fragmented the disk, did the Hard Drive cleanup, and nothing. Finally I gave up trying and just decided to reset Windows 10. Essentially formatting the computer I believe. Even after, I still have the slow performance and dismal quality. I don't know what else can be affecting it or what changes I can make. I got this laptop June 201. Combine that with the slowness happened near overnight, leads me to believe it's not a hardware issue. 

 

Some specifications:

Dell Latitude E6440

Intel Core i7 4600M CPU @ 2.9GHz

Installed RAM: 8GB

Windows 10 Pro 64-bit

 

Any help to get my computer back to speed would be greatly appreciated. Thanks in advance. 



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#2 hamluis

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Posted 16 September 2015 - 02:56 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Bkwits

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Posted 16 September 2015 - 03:07 PM

Louis,

Thanks for the quick reply. Following your directions, here is your requested information:

 

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Bkwits (administrator) on 16-09-2015 at 16:01:09
Running from "C:\Users\Bkwits\Downloads"
Microsoft Windows 10 Pro  (X64)
Model: Latitude E6440 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/16/2015 04:00:05 PM) (Source: Application Error) (User: )
Description: Faulting application name: SystemSettings.exe, version: 10.0.10240.16384, time stamp: 0x559f39ae
Faulting module name: SettingsHandlers_StorageSense.dll, version: 10.0.10240.16384, time stamp: 0x559f3d87
Exception code: 0xc0000005
Fault offset: 0x00000000000174b9
Faulting process id: 0x3e0
Faulting application start time: 0xSystemSettings.exe0
Faulting application path: SystemSettings.exe1
Faulting module path: SystemSettings.exe2
Report Id: SystemSettings.exe3
Faulting package full name: SystemSettings.exe4
Faulting package-relative application ID: SystemSettings.exe5
 
Error: (09/16/2015 03:01:01 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
.
 
 
System errors:
=============
Error: (09/16/2015 03:10:20 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (09/16/2015 03:09:42 PM) (Source: DCOM) (User: DESKTOP-MLVSMCR)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}DESKTOP-MLVSMCRBkwitsS-1-5-21-157956678-3829335410-756313531-1001LocalHost (Using LRPC)Microsoft.Windows.Cortana_1.4.8.152_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742
 
Error: (09/16/2015 03:09:42 PM) (Source: DCOM) (User: DESKTOP-MLVSMCR)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}DESKTOP-MLVSMCRBkwitsS-1-5-21-157956678-3829335410-756313531-1001LocalHost (Using LRPC)Microsoft.Windows.Cortana_1.4.8.152_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742
 
Error: (09/16/2015 03:09:42 PM) (Source: DCOM) (User: DESKTOP-MLVSMCR)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}DESKTOP-MLVSMCRBkwitsS-1-5-21-157956678-3829335410-756313531-1001LocalHost (Using LRPC)Microsoft.Windows.Cortana_1.4.8.152_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742
 
Error: (09/16/2015 03:09:42 PM) (Source: DCOM) (User: DESKTOP-MLVSMCR)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}DESKTOP-MLVSMCRBkwitsS-1-5-21-157956678-3829335410-756313531-1001LocalHost (Using LRPC)Microsoft.Windows.Cortana_1.4.8.152_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742
 
Error: (09/16/2015 03:09:41 PM) (Source: DCOM) (User: DESKTOP-MLVSMCR)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}DESKTOP-MLVSMCRBkwitsS-1-5-21-157956678-3829335410-756313531-1001LocalHost (Using LRPC)Microsoft.Windows.Cortana_1.4.8.152_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742
 
Error: (09/16/2015 03:09:41 PM) (Source: DCOM) (User: DESKTOP-MLVSMCR)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}DESKTOP-MLVSMCRBkwitsS-1-5-21-157956678-3829335410-756313531-1001LocalHost (Using LRPC)Microsoft.Windows.Cortana_1.4.8.152_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742
 
Error: (09/16/2015 03:09:40 PM) (Source: DCOM) (User: DESKTOP-MLVSMCR)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}DESKTOP-MLVSMCRBkwitsS-1-5-21-157956678-3829335410-756313531-1001LocalHost (Using LRPC)Microsoft.Windows.Cortana_1.4.8.152_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742
 
Error: (09/16/2015 03:09:40 PM) (Source: DCOM) (User: DESKTOP-MLVSMCR)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}DESKTOP-MLVSMCRBkwitsS-1-5-21-157956678-3829335410-756313531-1001LocalHost (Using LRPC)Microsoft.Windows.Cortana_1.4.8.152_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742
 
Error: (09/16/2015 03:09:39 PM) (Source: DCOM) (User: DESKTOP-MLVSMCR)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}DESKTOP-MLVSMCRBkwitsS-1-5-21-157956678-3829335410-756313531-1001LocalHost (Using LRPC)Microsoft.Windows.Cortana_1.4.8.152_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742
 
 
Microsoft Office Sessions:
=========================
Error: (09/16/2015 04:00:05 PM) (Source: Application Error)(User: )
Description: SystemSettings.exe10.0.10240.16384559f39aeSettingsHandlers_StorageSense.dll10.0.10240.16384559f3d87c000000500000000000174b93e001d0f0b506d732f6C:\WINDOWS\ImmersiveControlPanel\SystemSettings.exeC:\Windows\System32\SettingsHandlers_StorageSense.dll8439ec60-ec9f-4d4a-baea-c78d0ad0730fwindows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h2txyewymicrosoft.windows.immersivecontrolpanel
 
Error: (09/16/2015 03:01:01 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
 
System Error:
Access is denied.
 
 
=========================== Installed Programs ============================
 
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 10.1207.101.103 - ALPS ELECTRIC CO., LTD.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 45.0.2454.93 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Realtek Audio COM Components (HKLM-x32\...\{2355B503-9B11-4449-861D-1C1748B26320}) (Version: 1.0.2 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5988 - Realtek Semiconductor Corp.)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 23%
Total physical RAM: 8097.28 MB
Available physical RAM: 6190.78 MB
Total Virtual: 10017.28 MB
Available Virtual: 8166.79 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OSDisk) (Fixed) (Total:452.09 GB) (Free:432.44 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DESKTOP-MLVSMCR
 
Administrator            Bkwits                   DefaultAccount           
Guest                    
 
 
**** End of log ****
 
 
And here is the Speccy Information:

http://speccy.piriform.com/results/QbAiDehtkohDBlNlKgDYp4R

 

Please let me know what else.



#4 usasma

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Posted 16 September 2015 - 04:03 PM

Does the slowness relate to the installation of W10?

How did you install W10?

 

Let's start with this (my generic W10 Suggestions):

 

Otherwise this tends to look similar to many other problems that we've seen with W10 being installed on well-used systems.

There's a couple of things to try:
1)  Run the following command in a Powershell window that's run as an Administrator in order to re-register the Windows Store apps:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
From this article:  http://www.thewindowsclub.com/re-register-windows-store-apps

2)  Uninstall your antivirus, then use the removal tool for it (there's a list of most of them here:  http://www.carrona.org/avuninst.html ), then install a freshly downloaded, W10 compatible version.  Some A/V have difficulties with the upgrade, so removing them and then reinstalling them will help how they run.

3)  Download fresh copies of the latest, W10 compatible audio and video drivers for your system.  Then uninstall the current versions from your system.  Then install the freshly downloaded versions.

4)  Get ALL available Windows Updates

5)  Get ALL available, W10 compatible drivers/programs from the manufacturer's website.  If some aren't compatible w/W10, check here about uninstalling them.

6)  Get ALL available, W10 compatible drivers/programs for any add-on hardware and any software that you installed previously.  If they aren't compatible, please uninstall them.

If this doesn't fix things, then post back so we can discuss the following options:
- continuing to attempt to fix this copy of the OS
- Reset of the OS (considering both the "Keep My Files" and the "Remove Everything" options)
- revert to the previous OS
- revert to the previous OS with another attempt at installing W10 (I don't recommend this)
- clean install of the previous OS
- clean install of the previous OS, then update to W10
- W10 clean install

 

I'd also suggest this due to the number of COM errors:

 

Please attempt to fix your DCOM errors by doing this:

 

Go to Start, and then to Run (or the Win and R keys)
Type in "dcomcnfg" (without the quotes) and press Enter

In the Component Services window that opens, go to the left hand pane and double click on:
- Component Services, then on
- Computers, then on
- My Computer, then on
- DCOM Config
If it asks you to register any of the components, click Yes
This may happen several times if there are several unregistered components

Once you're finished, close the window and reboot the computer.
Check to see if the problems are fixed.
NOTE:  This is a generic "fix" for DCOM errors.  If it does not fix your problems, please post back.

 

 

 

Finally, I'd like to see these reports:

 

Beyond that, let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


Edited by usasma, 16 September 2015 - 04:07 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Bkwits

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Posted 16 September 2015 - 04:08 PM

I installed Windows 10 the date it came out via the provided install by Microsoft. It was running fine until about a week ago. I then reset and re-installed Windows 10. I'll get started on your steps and get you your information as soon as I'm finished. Thank you.



#6 Bkwits

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Posted 16 September 2015 - 04:40 PM

USASMA,

All the drivers seem to be up-to-date and it's a clean install of Windows 10 so I don't believe it's any problem there. Attached are the two pieces of information you requested. Let me know if there's anything else and thank you for taking an interest in this.Attached File  admin.zip   18.7KB   1 downloadsAttached File  SysnativeFileCollectionApp.zip   202.49KB   1 downloads



#7 Bkwits

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Posted 16 September 2015 - 05:10 PM

Also, here's the Performance Monitor output requested as well.

 

Attached File  Performance Monitor.html   3.05MB   2 downloads



#8 usasma

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Posted 17 September 2015 - 04:56 AM

Slow performance ratings in the perfmon report.

Lot's of things timing out in the Admin logfile

 

Your UEFI/BIOS (version A05) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 5 Windows Updates.  Most of the systems that I've seen recently have 10 or more.  Please check for Windows Updates.

 

Check the dates on your drivers (use the DriverqV.txt file in the Sysnative upload)

You'll see that many drivers date from 2014 or earlier (even back to 2008).  Please update the devices/software that these drivers belong to.

Don't worry about those that you can't find updates for - just post them here (as there's at least 2 storage controller drivers that you don't need and probably won't find updates for).  We'll either help you to find them, or we'll tell you not to worry about them for now.  You can look the drivers up at http://www.carrona.org/dvrref.php

 

In short, I believe that this is either due to the BIOS/UEFI or due to a misbehaving (incompatible) driver.

Fixing them (if possible) should fix the problems that you're having (this presumes that you have also done all the other stuff that I've suggested).

If you still have problems after this, I'd suggest moving back to the original OS.

 

That will test the system (to make sure that it functions well with the old OS).

And, if that is the case, then it's likely that the system isn't fully compatible w/W10.

Good luck!


Edited by usasma, 17 September 2015 - 04:58 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Bkwits

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Posted 17 September 2015 - 11:22 AM

USASMA,

Well, whatever update did it, it worked. I went through the Dell website and updated everything I could, and got it working again. It's curious that it decided to slow down so suddenly and instantaneous, and not gradual. I appreciate everyone's input in it but my computer is now finally up to speed. Thanks again.


Edited by Bkwits, 18 September 2015 - 07:29 AM.


#10 usasma

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Posted 18 September 2015 - 04:48 AM

Thanks for letting us know.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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