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Repair install stuck on product key screen


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7 replies to this topic

#1 docfxit

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Posted 16 September 2015 - 10:56 AM

I have tried to do a Repair install many times.

Win7 Ultimate sp1 32bit

Lenovo Thinkpad W550s laptop

With Win7 showing windows is activated showing Genuine Microsoft software before the repair.

 

Every time it goes through all the motions and stops at a window asking me for the product key.  The keyboard is frozen. 

I have tried plugging in a USB keyboad.

I have tried disabling the internal keyboard in the laptop and leaving the USB keyboard plugged in during the entire process.

I have tried updating the internal keyboard drivers.

I have tried updating the BIOS.

 

I have copied the Win7 CD to the hard drive and I'm running the Repair install from the hard drive.

I have the correct product key.  I just can't enter it because the keyboard is not responding.

 

Do you have any ideas how I can get past this product key screen?

 

Thank you,

 

Docfxit



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#2 JohnC_21

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Posted 16 September 2015 - 11:57 AM

Because it's a repair install and not a clean install does it allow you to click next without inputting a product key?

#3 docfxit

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Posted 16 September 2015 - 01:10 PM

No.

 

It doesn't accept any input from the keyboard.

 

Thanks,

 

Docfxit



#4 hamluis

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Posted 16 September 2015 - 01:20 PM

What's the origin of the Win 7 Ultimate disk you are trying to use?

 

Louis



#5 JohnC_21

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Posted 16 September 2015 - 01:27 PM

No.

 

It doesn't accept any input from the keyboard.

 

Thanks,

 

Docfxit

Sorry I was not clear enough. I meant can you click the next button with your mouse without inputting your product key using the keyboard? Or is the whole screen locked at the window you input your product key, mouse and keyboard not working.



#6 docfxit

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Posted 16 September 2015 - 02:29 PM

The mouse and the keyboard are not responding.  I can't input anything.  I have tried a USB mouse.  I can't move the the cursor or input any keystrokes at all.  No key combinations work. No mouse  movements  work.  The screen is totally locked up.

 

The windows 7 CD is an original retail version with sp1 on it.

 

Thanks,

 

Docfxit



#7 hamluis

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Posted 16 September 2015 - 02:35 PM

Well...I would run a hard drive diagnostic first.

 

Then...I would just clean install.  If you were attempting a repair...things were obviously messed up.  A clean install will allow for a better base to build upon, after a hard drive diagnostic is run which indicates that the effort is worth the trouble.

 

Louis



#8 JohnC_21

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Posted 16 September 2015 - 03:30 PM

Does your keyboard and mouse function in BIOS/UEFI?

 

Edit: Does tapping F8 at boot give you Advanced Boot Options? 


Edited by JohnC_21, 16 September 2015 - 03:32 PM.





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