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An alert pooped up saying firewall was damaged and I am at risk.


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#1 Zakrainy

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Posted 16 September 2015 - 01:02 AM

I was using Vuze to download and when I got home, an alert had poped up. picture down below.


so after reading that, I kinda paniced and tried to close it, it wasn't closing and some lady's voice kept telling me I was at risk and to call the number, I opened task manager and closed Vuze, whilst closing that, the alert closed and the voice stopped. I have done scans but disabled the Internet connection. is it fake or a serious risk?

Attached File  image.jpg   276.88KB   1 downloads


Erm, sorry for the English... I am using an iPad to type this bleep and I am kinda worried.

Edited by Zakrainy, 16 September 2015 - 01:24 AM.


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#2 nasdaq

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Posted 16 September 2015 - 08:28 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

The message is a fake. Do not call that telephone number.

You can use your Ipad to download these two tools.
Open your computer and copy the files to your Desktop and run them as suggested below.


--RogueKiller--
  • Download & SAVE to your Desktop Download RogueKiller
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • When instructed Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • Click on "Report"
  • Click on Export TXT button save the file as RogueReport.txt
  • The file RogueReport.txt will be saved in the desktop.
  • Close the program.
  • Open the file with Notepad and Copy/paste the content into your next reply.
<<<>>>

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===


How is the computer running now?
Wait for further instructions.

#3 Zakrainy

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Posted 16 September 2015 - 06:20 PM

Okay, I will shortly, thank you

#4 Zakrainy

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Posted 17 September 2015 - 03:24 PM

Been quite busy, sorry, I'll be doing it as soon as I can, I haven't touched it since so I'll let you know when I run the programs




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