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ADWCleaner crashes when I run it in Windows 10


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#1 JTWhistler

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Posted 15 September 2015 - 06:57 PM

Hi guys!

 

New to the forum, but have cruised the site in the past, very helpful. I downloaded the latest version of ADWCleaner, but it crashes after I run a scan and hit the "Clean" button. It gathers information, then restarts my computer.  I have a new Dell XPS8700 with Windows 10, 24 gigs of ram, etc. Any ideas or suggestions?

 

Help!

 

James



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#2 quietman7

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Posted 15 September 2015 - 07:06 PM

Please activate Debug Mode as follows so we can see a report which may be helpful with identifying the problem.
  • Double-click on AdwCleaner.exe to open the tool.
  • Click on Options in the top menu.
  • Put a check mark next to Activate debug mode.
  • Click on the Scan button.
  • A logfile report called AdwCleaner_dbg_XXXX.log (where XXXX represents the time run) will be created and saved to %systemdrive%\AdwCleaner folder (usually C:\AdwCleaner).
  • Copy and paste the contents of AdwCleaner_dbg_XXXX.log in your next reply.

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#3 JTWhistler

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Posted 15 September 2015 - 08:09 PM

Ok, nothing in the debug file. This is all that's there: 2015-09-15 18:58:54 : [Notice] Clean started

 

I get the Critical_Process_Died blue screen from Windows, then my computer reboots after it gathers information. This only happens when I run ADWCleaner, no other issues with other programs so far.

 

James



#4 quietman7

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Posted 15 September 2015 - 09:07 PM

I have advised the developer.
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#5 JTWhistler

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Posted 16 September 2015 - 06:23 AM

I have advised the developer.

Ok, thanks! Not a huge deal, but I like the program and it's very useful. 



#6 quietman7

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Posted 16 September 2015 - 11:51 AM

Not a problem.
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