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Computer constant kernal black screen + crash


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#1 masternook

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Posted 15 September 2015 - 04:40 AM

Since about a week ago my computer has been black screening and recovering while every once in awhile completely shutting down and having troubles getting it to start again. System would not post for a day so i redid thermal paste and removed 2 sticks of ram.

 

OS - Windows 7
· x86 (32-bit) or x64 ? 64
· What was original installed OS on system? windows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? full retail
· Age of system (hardware) : 2-4 years
· Age of OS installation - have you re-installed the OS? 6 months or longer

· CPU : i5 2500k
· Video Card : geforce gtx 670 gtx
· MotherBoard - asus p8p67 rev 3.1
· Power Supply - EVGA SuperNOVA 850G2 80PLUS Gold Certified ATX12V/EPS12V 850W Power Supply 220-G2-0850-XR

· System Manufacturer - self built
· Exact model number (if laptop, check label on bottom)

· Laptop or Desktop? desktop

Attached Files



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#2 masternook

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Posted 15 September 2015 - 05:15 AM

Here is a zip of the administrative events from event viewer

Attached Files



#3 usasma

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Posted 15 September 2015 - 11:35 AM

The Admin log file shows a number of failures to load the CD-ROM drivers.  As these are closely tied to the controller that runs both the hard drive and the CD-ROM drives, I have to wonder about problems there.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html (start with the hard drive tests).

Many, many Live Kernel Events in the WER section of MSINFO32.  Please read this article:  http://support.microsoft.com/kb/2028504
Please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

Drivers not installed for USB controllers and Atheros AR3011 Bluetooth.  Please install them.

 

Universal Serial Bus (USB) Controller    PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&108ABD8A&0&00E4    The drivers for this device are not installed.
Universal Serial Bus (USB) Controller    PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&DDEC341&0&00E1    The drivers for this device are not installed.
Atheros Bluetooth    USB\VID_0CF3&PID_3000\6&DF2EE03&0&7    The drivers for this device are not installed.
 

 

Be sure that you have ALL available Windows Updates

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

 

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html

Just FYI - Daemon Tools can cause problems such as you're having and they don't have to be BSOD's.

 


Edited by usasma, 15 September 2015 - 11:36 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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