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Monitor turns black but my PC remains running (believe it is a hardware problem)


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10 replies to this topic

#1 Guest_shamane55_*

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Posted 14 September 2015 - 04:18 PM

Not sure if this is the right forum for this topic but after trying almost everything software-related, I do believe it is a hardware problem and I haven't really tested my hardware for problems (as it worked fine after I built the PC for a while and is all fairly new).

 

I've been experiencing this problem for a while on my custom PC. I originally built it in November and this black screen issue started happening around January.

It happens randomly, but usually at least a few times per week (and many can occur in quick succession after I reset the machine over and over). It happens while I am browsing the web, trying to change or view some PC settings, about to log into a game, or using one of the less intensive programs. It never happens (except I think once) when I am playing an actual video game or doing something more intensive.

 

What exactly happens is that I hear a click and then my screen goes completely black. The sound is still on if I am playing a game or a video, but I don't think it responds to any commands I type. This screen never recovers, so I have to reset the PC.

 

I tried unplugging the power to my monitor and plugging it back in but nothing happens. I tried reinstalling all the drivers and made sure all the BIOS settings were fine. I originally had Windows 8.1 pro installed but I did a clean install of 10, yet the error persists. I also tried a million different online solutions to the problem but none of them helped.

 

For a long time I thought a specific error in event viewer was responsible but after my fresh Windows 10 install, I don't get that error anymore, just the screen.

 

My PC specs are:

Intel Core i5-4690K 3.5GHz Quad-Core Processor

MSI Z97-G55 SLI ATX LGA1150 Motherboard

Kingston HyperX 8GB (2 x 4GB) DDR3-1600 Memory

Crucial MX100 256GB 2.5" Solid State Drive

Seagate Barracuda 1TB 3.5" 7200RPM Internal Hard Drive

Sapphire Radeon R9 290 4GB Vapor-X Video Card

EVGA 850W 80+ Gold Certified Fully-Modular ATX Power Supply

Asus VS247H-P 23.6" Monitor

All in a Cooler Master Storm Trooper ATX Full Tower Case

And as I previously mentioned, now Windows 10 pro (64bit)

 

 

I also checked the Event Viewer a million times and every time I get the two errors about my system shutting down (sorry for pasting the whole thing, I am not sure what are the important bits and what aren't):

 

Log Name: System Source: EventLog Date: 14/09/2015 18:17:52 Event ID: 6008 Task Category: None Level: Error Keywords: Classic User: N/A Computer: DESKTOP-0DGCO71 Description: The previous system shutdown at 08:20:05 on 14/09/2015 was unexpected. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="EventLog" /> <EventID Qualifiers="32768">6008</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2015-09-14T17:17:52.000000000Z" /> <EventRecordID>1329</EventRecordID> <Channel>System</Channel> <Computer>DESKTOP-0DGCO71</Computer> <Security /> </System> <EventData> <Data>08:20:05</Data> <Data>14/09/2015</Data> <Data> </Data> <Data> </Data> <Data>4</Data> <Data> </Data> <Data> </Data> <Binary>DF07090001000E00080014000500BF03DF07090001000E00070014000500BF033C0000003C000000000000000000000000000000000000000100000000000000</Binary> </EventData> </Event>

 

 

Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 14/09/2015 18:17:47 Event ID: 41 Task Category: (63) Level: Critical Keywords: (35184372088832),(2) User: SYSTEM Computer: DESKTOP-0DGCO71 Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> <EventID>41</EventID> <Version>3</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0x8000200000000002</Keywords> <TimeCreated SystemTime="2015-09-14T17:17:47.691394100Z" /> <EventRecordID>1339</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="8" /> <Channel>System</Channel> <Computer>DESKTOP-0DGCO71</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BugcheckCode">0</Data> <Data Name="BugcheckParameter1">0x0</Data> <Data Name="BugcheckParameter2">0x0</Data> <Data Name="BugcheckParameter3">0x0</Data> <Data Name="BugcheckParameter4">0x0</Data> <Data Name="SleepInProgress">0</Data> <Data Name="PowerButtonTimestamp">0</Data> <Data Name="BootAppStatus">0</Data> </EventData> </Event>

 

 

Plus there has been another error popping up when I restart my machine (not from starting up but only when I restart/reset it) that I did not see before and that is not something to do with the program's inability to connect to a network...

 

 

Log Name: Microsoft-Windows-DeviceSetupManager/Admin Source: Microsoft-Windows-DeviceSetupManager Date: 14/09/2015 18:17:56 Event ID: 131 Task Category: None Level: Error Keywords:
User: SYSTEM Computer: DESKTOP-0DGCO71 Description: Metadata staging failed, result={00000000-0000-0000-FFFF-FFFFFFFFFFFF} for container '0x80070490' Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-DeviceSetupManager" Guid="{FCBB06BB-6A2A-46E3-ABAA-246CB4E508B2}" /> <EventID>131</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x4000000000000000</Keywords> <TimeCreated SystemTime="2015-09-14T17:17:56.488894700Z" /> <EventRecordID>239</EventRecordID> <Correlation /> <Execution ProcessID="304" ThreadID="1588" /> <Channel>Microsoft-Windows-DeviceSetupManager/Admin</Channel> <Computer>DESKTOP-0DGCO71</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="Prop_ContainerId">{00000000-0000-0000-FFFF-FFFFFFFFFFFF}</Data> <Data Name="HRESULT">2147943568</Data> </EventData> </Event>

 

 

If anyone has any suggestions, I would love to hear them :) thanks!

 



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#2 hamluis

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Posted 16 September 2015 - 03:02 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Guest_shamane55_*

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Posted 16 September 2015 - 05:31 PM

Hey, thanks for replying! Here is the MiniToolBox information, I changed my name to (name) for privacy reasons.

 

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by (Name) (administrator) on 16-09-2015 at 23:25:54
Running from "D:\Users\(Name)\Downloads"
Microsoft Windows 10 Pro  (X64)
Model: MS-7921 Manufacturer: MSI
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/14/2015 06:22:07 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-0DGCO71)
Description: Activation of application Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (09/13/2015 11:34:42 PM) (Source: Application Error) (User: )
Description: Faulting application name: DriverUpdateUI.exe, version: 2.2.0.2, time stamp: 0x55b6e2bd
Faulting module name: KERNELBASE.dll, version: 10.0.10240.16384, time stamp: 0x559f3b2a
Exception code: 0xe0434352
Fault offset: 0x000b3e28
Faulting process ID: 0x1490
Faulting application start time: 0xDriverUpdateUI.exe0
Faulting application path: DriverUpdateUI.exe1
Faulting module path: DriverUpdateUI.exe2
Report ID: DriverUpdateUI.exe3
Faulting package full name: DriverUpdateUI.exe4
Faulting package-relative application ID: DriverUpdateUI.exe5

Error: (09/13/2015 11:34:42 PM) (Source: .NET Runtime) (User: )
Description: Application: DriverUpdateUI.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Configuration.ConfigurationErrorsException
Stack:
   at System.Configuration.BaseConfigurationRecord.GetSectionRecursive(System.String, Boolean, Boolean, Boolean, Boolean, System.Object ByRef, System.Object ByRef)
   at System.Configuration.BaseConfigurationRecord.GetSection(System.String)
   at System.Configuration.ClientConfigurationSystem.System.Configuration.Internal.IInternalConfigSystem.GetSection(System.String)
   at System.Configuration.ConfigurationManager.GetSection(System.String)
   at System.Configuration.ClientSettingsStore.ReadSettings(System.String, Boolean)
   at System.Configuration.LocalFileSettingsProvider.GetPropertyValues(System.Configuration.SettingsContext, System.Configuration.SettingsPropertyCollection)
   at System.Configuration.SettingsBase.GetPropertiesFromProvider(System.Configuration.SettingsProvider)
   at System.Configuration.SettingsBase.GetPropertyValueByName(System.String)
   at System.Configuration.SettingsBase.get_Item(System.String)
   at System.Configuration.ApplicationSettingsBase.GetPropertyValue(System.String)
   at System.Configuration.ApplicationSettingsBase.get_Item(System.String)
   at DriverUpdateUI.Properties.Settings.get_Language()
   at DriverUpdateUI.App.OnStartup(System.Windows.StartupEventArgs)
   at System.Windows.Application.<_ctor>b__0(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at System.Windows.Application.Run(System.Windows.Window)
   at DriverUpdateUI.App.Main()

Error: (09/13/2015 11:30:27 PM) (Source: Application Error) (User: )
Description: Faulting application name: DriverUpdateUI.exe, version: 2.2.0.2, time stamp: 0x55b6e2bd
Faulting module name: KERNELBASE.dll, version: 10.0.10240.16384, time stamp: 0x559f3b2a
Exception code: 0xe0434352
Fault offset: 0x000b3e28
Faulting process ID: 0x478
Faulting application start time: 0xDriverUpdateUI.exe0
Faulting application path: DriverUpdateUI.exe1
Faulting module path: DriverUpdateUI.exe2
Report ID: DriverUpdateUI.exe3
Faulting package full name: DriverUpdateUI.exe4
Faulting package-relative application ID: DriverUpdateUI.exe5

Error: (09/13/2015 11:30:27 PM) (Source: .NET Runtime) (User: )
Description: Application: DriverUpdateUI.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Configuration.ConfigurationErrorsException
Stack:
   at System.Configuration.BaseConfigurationRecord.GetSectionRecursive(System.String, Boolean, Boolean, Boolean, Boolean, System.Object ByRef, System.Object ByRef)
   at System.Configuration.BaseConfigurationRecord.GetSection(System.String)
   at System.Configuration.ClientConfigurationSystem.System.Configuration.Internal.IInternalConfigSystem.GetSection(System.String)
   at System.Configuration.ConfigurationManager.GetSection(System.String)
   at System.Configuration.ClientSettingsStore.ReadSettings(System.String, Boolean)
   at System.Configuration.LocalFileSettingsProvider.GetPropertyValues(System.Configuration.SettingsContext, System.Configuration.SettingsPropertyCollection)
   at System.Configuration.SettingsBase.GetPropertiesFromProvider(System.Configuration.SettingsProvider)
   at System.Configuration.SettingsBase.GetPropertyValueByName(System.String)
   at System.Configuration.SettingsBase.get_Item(System.String)
   at System.Configuration.ApplicationSettingsBase.GetPropertyValue(System.String)
   at System.Configuration.ApplicationSettingsBase.get_Item(System.String)
   at DriverUpdateUI.Properties.Settings.get_Language()
   at DriverUpdateUI.App.OnStartup(System.Windows.StartupEventArgs)
   at System.Windows.Application.<_ctor>b__0(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at System.Windows.Application.Run(System.Windows.Window)
   at DriverUpdateUI.App.Main()

Error: (09/13/2015 06:43:09 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-0DGCO71)
Description: Activation of application Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (09/13/2015 06:02:58 PM) (Source: Perflib) (User: )
Description: rdyboost4

Error: (09/13/2015 06:00:29 PM) (Source: Application Error) (User: )
Description: Faulting application name: atieclxx.exe, version: 6.14.11.1199, time stamp: 0x55c01e59
Faulting module name: atieclxx.exe, version: 6.14.11.1199, time stamp: 0x55c01e59
Exception code: 0xc0000005
Fault offset: 0x000000000004a469
Faulting process ID: 0x450
Faulting application start time: 0xatieclxx.exe0
Faulting application path: atieclxx.exe1
Faulting module path: atieclxx.exe2
Report ID: atieclxx.exe3
Faulting package full name: atieclxx.exe4
Faulting package-relative application ID: atieclxx.exe5

Error: (09/13/2015 06:00:29 PM) (Source: amdacpusrsvc) (User: )
Description: amdacpusrsvcacpusrsvc: InitalizationForWDDM_2_0: EvictSurfaceEvictSurface : FAILED

Error: (09/13/2015 06:00:29 PM) (Source: amdacpusrsvc) (User: )
Description: amdacpusrsvcacpusrsvc: InitalizationForWDDM_2_0: EvictSurfaceEvictSurface : FAILED


System errors:
=============
Error: (09/16/2015 12:14:42 AM) (Source: Service Control Manager) (User: )
Description: The User Data Access_Session2 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (09/16/2015 12:14:42 AM) (Source: Service Control Manager) (User: )
Description: The User Data Storage_Session2 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (09/16/2015 12:14:42 AM) (Source: Service Control Manager) (User: )
Description: The Contact Data_Session2 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (09/16/2015 12:14:42 AM) (Source: Service Control Manager) (User: )
Description: The Sync Host_Session2 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (09/14/2015 11:21:57 PM) (Source: Service Control Manager) (User: )
Description: The User Data Access_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (09/14/2015 11:21:57 PM) (Source: Service Control Manager) (User: )
Description: The User Data Storage_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (09/14/2015 11:21:57 PM) (Source: Service Control Manager) (User: )
Description: The Contact Data_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (09/14/2015 11:21:57 PM) (Source: Service Control Manager) (User: )
Description: The Sync Host_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

Error: (09/14/2015 11:07:53 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 18:17:52 on ‎14/‎09/‎2015 was unexpected.

Error: (09/14/2015 06:22:07 PM) (Source: DCOM) (User: DESKTOP-0DGCO71)
Description: CortanaUI.AppXd4tad4d57t4wtdbnnmb8v2xtzym8c1n8.mca


Microsoft Office Sessions:
=========================
Error: (09/14/2015 06:22:07 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-0DGCO71)
Description: Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI-2144927141

Error: (09/13/2015 11:34:42 PM) (Source: Application Error)(User: )
Description: DriverUpdateUI.exe2.2.0.255b6e2bdKERNELBASE.dll10.0.10240.16384559f3b2ae0434352000b3e28149001d0ee74623e2e34C:\Program Files (x86)\Intel Driver Update Utility\DriverUpdateUI.exeC:\Windows\SYSTEM32\KERNELBASE.dll878f007f-c958-467a-9bcb-45998d01038c

Error: (09/13/2015 11:34:42 PM) (Source: .NET Runtime)(User: )
Description: Application: DriverUpdateUI.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Configuration.ConfigurationErrorsException
Stack:
   at System.Configuration.BaseConfigurationRecord.GetSectionRecursive(System.String, Boolean, Boolean, Boolean, Boolean, System.Object ByRef, System.Object ByRef)
   at System.Configuration.BaseConfigurationRecord.GetSection(System.String)
   at System.Configuration.ClientConfigurationSystem.System.Configuration.Internal.IInternalConfigSystem.GetSection(System.String)
   at System.Configuration.ConfigurationManager.GetSection(System.String)
   at System.Configuration.ClientSettingsStore.ReadSettings(System.String, Boolean)
   at System.Configuration.LocalFileSettingsProvider.GetPropertyValues(System.Configuration.SettingsContext, System.Configuration.SettingsPropertyCollection)
   at System.Configuration.SettingsBase.GetPropertiesFromProvider(System.Configuration.SettingsProvider)
   at System.Configuration.SettingsBase.GetPropertyValueByName(System.String)
   at System.Configuration.SettingsBase.get_Item(System.String)
   at System.Configuration.ApplicationSettingsBase.GetPropertyValue(System.String)
   at System.Configuration.ApplicationSettingsBase.get_Item(System.String)
   at DriverUpdateUI.Properties.Settings.get_Language()
   at DriverUpdateUI.App.OnStartup(System.Windows.StartupEventArgs)
   at System.Windows.Application.<_ctor>b__0(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at System.Windows.Application.Run(System.Windows.Window)
   at DriverUpdateUI.App.Main()

Error: (09/13/2015 11:30:27 PM) (Source: Application Error)(User: )
Description: DriverUpdateUI.exe2.2.0.255b6e2bdKERNELBASE.dll10.0.10240.16384559f3b2ae0434352000b3e2847801d0ee73ca13da14C:\Program Files (x86)\Intel Driver Update Utility\DriverUpdateUI.exeC:\Windows\SYSTEM32\KERNELBASE.dlle253799c-4ce3-4474-96ff-1d2dc25564da

Error: (09/13/2015 11:30:27 PM) (Source: .NET Runtime)(User: )
Description: Application: DriverUpdateUI.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Configuration.ConfigurationErrorsException
Stack:
   at System.Configuration.BaseConfigurationRecord.GetSectionRecursive(System.String, Boolean, Boolean, Boolean, Boolean, System.Object ByRef, System.Object ByRef)
   at System.Configuration.BaseConfigurationRecord.GetSection(System.String)
   at System.Configuration.ClientConfigurationSystem.System.Configuration.Internal.IInternalConfigSystem.GetSection(System.String)
   at System.Configuration.ConfigurationManager.GetSection(System.String)
   at System.Configuration.ClientSettingsStore.ReadSettings(System.String, Boolean)
   at System.Configuration.LocalFileSettingsProvider.GetPropertyValues(System.Configuration.SettingsContext, System.Configuration.SettingsPropertyCollection)
   at System.Configuration.SettingsBase.GetPropertiesFromProvider(System.Configuration.SettingsProvider)
   at System.Configuration.SettingsBase.GetPropertyValueByName(System.String)
   at System.Configuration.SettingsBase.get_Item(System.String)
   at System.Configuration.ApplicationSettingsBase.GetPropertyValue(System.String)
   at System.Configuration.ApplicationSettingsBase.get_Item(System.String)
   at DriverUpdateUI.Properties.Settings.get_Language()
   at DriverUpdateUI.App.OnStartup(System.Windows.StartupEventArgs)
   at System.Windows.Application.<_ctor>b__0(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at System.Windows.Application.Run(System.Windows.Window)
   at DriverUpdateUI.App.Main()

Error: (09/13/2015 06:43:09 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-0DGCO71)
Description: Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI-2144927141

Error: (09/13/2015 06:02:58 PM) (Source: Perflib)(User: )
Description: rdyboost4

Error: (09/13/2015 06:00:29 PM) (Source: Application Error)(User: )
Description:  Atiexx.exe6.14.11.119955c01e59atieclxx.exe6.14.11.119955c01e59c0000005000000000004a46945001d0ee44a9f00e0fC \Windows\system32\atieclxx.exeC:\Windows\system32\atieclxx.exeda4d6991-f8a0-45b3-af36-82d324d3c4fb

Error: (09/13/2015 06:00:29 PM) (Source: amdacpusrsvc)(User: )
Description: amdacpusrsvcacpusrsvc: InitalizationForWDDM_2_0: EvictSurfaceEvictSurface : FAILED

Error: (09/13/2015 06:00:29 PM) (Source: amdacpusrsvc)(User: )
Description: amdacpusrsvcacpusrsvc: InitalizationForWDDM_2_0: EvictSurfaceEvictSurface : FAILED


=========================== Installed Programs ============================
ACP Application (HKLM\...\{5C272867-CD10-6FF9-2301-9729ABC4E367}) (Version: 2.15.30.0019 - Advanced Micro Devices, Inc.) Hidden
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.232 - Adobe Systems Incorporated)
AMD Catalyst Control Center (HKLM-x32\...\WUCCCApp) (Version: 1.00.0000 - AMD)
AMD Catalyst Install Manager (HKLM\...\{66AFB595-BC05-2913-7696-6D58F9B733E1}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
Asmedia USB Host Controller Driver (HKLM-x32\...\{E4FB0B39-C991-4EE7-95DD-1A1A7857D33D}) (Version: 1.16.26.1 - Asmedia Technology)
CPUID HWMonitor 1.28 (HKLM\...\CPUID HWMonitor_is1) (Version:  - )
GIMP 2.8.14 (HKLM\...\GIMP-2_is1) (Version: 2.8.14 - The GIMP Team)
Guild Wars 2 (HKLM-x32\...\Guild Wars 2) (Version:  - NCsoft Corporation, Ltd.)
Intel Driver Update Utility (HKLM-x32\...\{ca4bc3a8-b99c-4416-90d8-351a8ceab458}) (Version: 2.2.0.2 - Intel)
Intel® Chipset Device Software (HKLM-x32\...\{c7f54569-0018-439c-809a-48046a4d4ebc}) (Version: 10.1.1.9 - Intel® Corporation) Hidden
Intel® Driver Update Utility 2.2 (HKLM-x32\...\{3EE9923D-3045-46AB-9CAA-E375993AEB4A}) (Version: 2.2.0.1 - Intel) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 11.0.0.1158 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 14.5.0.1081 - Intel Corporation)
LibreOffice 5.0.1.2 (HKLM-x32\...\{927AE35D-72BC-437D-BAC7-EE47D03DEE54}) (Version: 5.0.1.2 - The Document Foundation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Mozilla Firefox 40.0.3 (x86 en-GB) (HKLM-x32\...\Mozilla Firefox 40.0.3 (x86 en-GB)) (Version: 40.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 40.0.3 - Mozilla)
Mumble 1.2.10 (HKLM-x32\...\{63243F5C-E941-4461-A4B0-2689A9A3BF13}) (Version: 1.2.10 - Thorvald Natvig)
Raptr (HKLM-x32\...\Raptr) (Version:  - )
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 10.2.703.2015 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7592 - Realtek Semiconductor Corp.)
Skype™ 7.10 (HKLM-x32\...\{6A0549A9-1B96-498C-ACBC-3943001FEB19}) (Version: 7.10.101 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
TP-LINK TL-WN881ND Driver (HKLM-x32\...\{FDA7E907-6539-42C1-9721-0239C281B336}) (Version: 1.3.1 - TP-LINK)
TP-LINK Wireless Configuration Utility (HKLM-x32\...\{319D91C6-3D44-436C-9F79-36C0D22372DC}) (Version: 1.3.1 - TP-LINK)

========================= Memory info: ===================================
Percentage of memory in use: 42%
Total physical RAM: 8138.71 MB
Available physical RAM: 4715.93 MB
Total Virtual: 10058.71 MB
Available Virtual: 6469.5 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:237.92 GB) (Free:195.95 GB) NTFS
2 Drive d: (Local Disk) (Fixed) (Total:931.51 GB) (Free:926.84 GB) NTFS

========================= Users: ========================================
User accounts for \\DESKTOP-0DGCO71

Administrator            DefaultAccount           Guest                    
(Name)                    


**** End of log ****
 

Here is the link to Speccy snapshot: http://speccy.piriform.com/results/zfWqoXcSlA4v8K1f0qaOMXa

 

Thanks again, hope these prove useful :)


Edited by hamluis, 17 September 2015 - 03:33 PM.


#4 hamluis

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Posted 17 September 2015 - 04:16 PM

Gw2.exe      Process ID: 4024     User: Jack   m  Domain: DESKTOP-0DGCO71
Path: C:\Program Files\Guild Wars 2\Gw2.exe      Memory Usage: 902 MB      Peak Memory Usage: 1.61 GB

 

firefox.exe     Process ID: 1260     User: Jack     Domain: DESKTOP-0DGCO71

Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe     Memory Usage: 516 MB     Peak Memory Usage: 529 MB

 

MsMpEng.exe     Process ID: 1900     User: SYSTEM     Domain: NT AUTHORITY
Path: C:\Program Files\Windows Defender\MsMpEng.exe     Memory Usage: 104 MB     Peak Memory Usage: 557 MB
 
Each of the above items would give me some cause for a little curiosity.  Note the max memory usage numbers...for a typical process running on Windows, that number will hardly ever vary above 300MB.
 
Ditto for browsers, although Chrome will clearly use more RAM than Firefox or IE (which suggests that Chrome has a lot of junk running without users being aware of it, IMO).
 
I would want to check for possible malware, since above-normal activity among Windows processses...can be an indicator of such.
 
Your exception code e0434352 errors...indicate a NET Framework problem of some sort.  I'm not capable of telling you any more than that.
 
Your Kernel Power State Error, note that drivers can result in this error.
 
You seem to have a consistent problem with the Intel DriverUpdateUI.exe.  I'd uninstall the current Intel drivers...and try a new install of such.
 
Louis


#5 Guest_shamane55_*

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Posted 17 September 2015 - 06:22 PM

Thanks for the reply!

I will run a few anti-malware programmes then. Guild Wars 2 is an massive multiplayer video game, hence those numbers... it's quite umm taxing on the system.

The other process I will try to pinpoint and see what it is.
I think the Kernel Power one only happens when I 'reset' my computer (it has a reset button which let's me restart it rather than just shut down manually, which is what I do when the screen goes black).

Ok, thanks again! Will try to see if I can fix all those problems :)



#6 stebbinsd

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Posted 17 September 2015 - 07:16 PM

I tried unplugging the power to my monitor and plugging it back in but nothing happens.

 

Ok, I stopped reading your OP after reading this one!

 

Do not do this, except once in blue moon! It could damage your PSU! I learned this the hard way on a dell desktop; I kept unplugging it so often that it eventually got tot he point where the machine would shut itself off randomly and start back up ... because the PSU had a few dead cells in it because I kept unplugging it rather than shutting it down properly.

 

There should be a power button on the front of the tower that you can use to shut it off the safe way.

 

I'll read the rest of the OP and the rest of the tread after posting this. If the rest of the problem hasn't already been resolved, I'll see if I can help.


My current build:

 

Motherboard: Gigabyte GA-970A-UD3P
Processor: AMD FX-8350
RAM: 12GB (2x2GB+8GB)
Video Card: Geforce GTX 1050ti

OS: Windows 7 64-bit Ultimate


#7 Guest_shamane55_*

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Posted 17 September 2015 - 07:21 PM

Thanks for the warning but I did not mean the power to my actual PC, but rather my monitor. Sorry for the confusing wording, I don't believe the monitor power supply should get damaged but I won't do it again in the future (only did it a once or twice anyways).

#8 stebbinsd

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Posted 17 September 2015 - 07:25 PM

You're running anti-malware.  I should warn you also: Uninstall one anti-malware software before you install the next one.  Having two or more anit-malware suites installed simultaneously, and they can easily cancel each other out.


My current build:

 

Motherboard: Gigabyte GA-970A-UD3P
Processor: AMD FX-8350
RAM: 12GB (2x2GB+8GB)
Video Card: Geforce GTX 1050ti

OS: Windows 7 64-bit Ultimate


#9 Guest_shamane55_*

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Posted 17 September 2015 - 07:32 PM

Alright, will keep that in mind :) thanks for the tips! Need to go to sleep now though so will do all those things tomorrow, but thanks again! Really appreciate it.

#10 jonuk76

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Posted 18 September 2015 - 10:00 AM

I'm not really sure what to suggest, but a little Googling around one of the errors showing in your logs - "amdacpusrsvcacpusrsvc: InitalizationForWDDM_2_0: EvictSurfaceEvictSurface : FAILED" which is certainly a video card related error only leads to a couple of other postings. One on an MSI forum and one on a Microsoft forum, probably by the same author.  Oh, and they are in German.  They relate to the R9-390 video card and the author is also using an MSI motherboard, and mention black screens.  Apparently all problems went away when he switched to a older AMD card (HD 7970), but returned when the R9-390 was re-fitted.  The author had been through different PSU's etc.

 

I initially thought about some odd compatibility bug between BIOS/motherboard and that particular video card, but the fact you say that it was working fine until earlier this year, would seem to rule that out (unless it coincided with you updating the BIOS).  Likewise a genuine clean install of OS (re-format of HDD) should rule out driver problems.  So not really sure where to go from there, but it tends to point at the video card itself being the problem.

 

EDIT have you tried completely uninstalling the video driver using DDU and re-installing one of the downloaded drivers from AMD (either current or beta)?  I don't think it's normally necessary to use DDU but in problem cases it could help.  Windows 10 updates device drivers automatically unfortunately, so you may find whatever you install is replaced by Windows at some point.  There are ways to stop that, see http://winsupersite.com/windows-10/stop-automatic-driver-updates-windows-10 and there is also a way to block individual driver updates using a Powershell Module.


Edited by jonuk76, 18 September 2015 - 11:22 AM.

7sbvuf-6.png


#11 Guest_shamane55_*

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Posted 18 September 2015 - 12:26 PM

Thanks for the information, I really hope it's not an inherent problem with the card as my return policy on that ran out, I still have the warranty but ye... can't exactly ask them to change the card to something else.

I haven't tried that, merely installing new drivers. I will try to do all the suggestions listed in this thread, also thinking of trying a different monitor for a bit, if one of my friends lends me one.






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