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Windows 10 BSOD


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#1 shalz92

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Posted 14 September 2015 - 11:10 AM

Hello everyone, im a college student and i had decided to upgrade my computer to windows 10 and thought it would be best to do a Clean Install since it would be better and i would probably run into less problems. However, with my luck i still ran into problems. I get BSOD and sometimes when i put my computer to sleep and close the lid and then open it back up the computer will freeze and then shutdown and restart. Im really in need of my computer since i have a few assignments coming up. Thank you and i have attached the two files to my thread. Please let me know what driver or what specific thing is causing the problem.

 

- Thank you

Attached Files



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#2 usasma

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Posted 14 September 2015 - 07:53 PM

Your UEFI/BIOS (version F.32) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

The WER section of MSINFO32 shows numerous errors, most pointing to a problem with the hard drive.

Please run the in-built HP diagnostics.  If they are no longer there, please run Seagate Seatools for Windows (link in this webpage:  http://www.carrona.org/hddiag.html )

 

If the hard drive passes the diagnostics, please post back here for other things to try.

 

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Sun Sep 13 23:38:54.841 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091315-41937-01.dmp]
Windows 8 Kernel Version 10240 MP (4 procs) Free x64
Built by: [B]1024[/B]0.16463.amd64fre.th1.150819-1946
System Uptime:[B]1 days 5:33:45.135[/B]
Probably caused by :[B]svchost.exe[/B]
BugCheck [B]EF, {ffffe0006c5f3780, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000EF]CRITICAL_PROCESS_DIED (ef)[/url]
Arguments:
Arg1: ffffe0006c5f3780, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]0xEF_IMAGE_svchost.exe[/B]
CPUID:        "Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz"
MaxSpeed:     2100
CurrentSpeed: [B]2095[/B]
  BIOS Version                  F.32
  BIOS Release Date             10/28/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP 15 TS Notebook PC
  Baseboard Product             2336
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Sep 12 17:46:37.029 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091215-27328-01.dmp]
Windows 8 Kernel Version 10240 MP (4 procs) Free x64
Built by: [B]1024[/B]0.16463.amd64fre.th1.150819-1946
System Uptime:[B]0 days 21:06:22.833[/B]
Probably caused by :[B]svchost.exe[/B]
BugCheck [B]EF, {ffffe0018d5df780, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000EF]CRITICAL_PROCESS_DIED (ef)[/url]
Arguments:
Arg1: ffffe0018d5df780, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]0xEF_IMAGE_svchost.exe[/B]
CPUID:        "Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz"
MaxSpeed:     2100
CurrentSpeed: [B]2095[/B]
  BIOS Version                  F.32
  BIOS Release Date             10/28/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP 15 TS Notebook PC
  Baseboard Product             2336
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 11 20:37:09.552 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091115-27906-01.dmp]
Windows 8 Kernel Version 10240 MP (4 procs) Free x64
Built by: [B]1024[/B]0.16463.amd64fre.th1.150819-1946
System Uptime:[B]3 days 1:32:25.355[/B]
Probably caused by :[B]dxgmms2.sys ( dxgmms2!VidMmInterface+275fa )[/B]
BugCheck [B]10E, {33, ffffc001941c3760, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000010E]VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)[/url]
Arguments:
Arg1: 0000000000000033, The subtype of the bugcheck:
Arg2: ffffc001941c3760
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x10e_33
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID: [B]0x10e_33_dxgmms2!VidMmInterface[/B]
CPUID:        "Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz"
MaxSpeed:     2100
CurrentSpeed: [B]2095[/B]
  BIOS Version                  F.32
  BIOS Release Date             10/28/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP 15 TS Notebook PC
  Baseboard Product             2336
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep  7 22:09:27.806 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090715-24250-01.dmp]
Windows 8 Kernel Version 10240 MP (4 procs) Free x64
Built by: [B]1024[/B]0.16463.amd64fre.th1.150819-1946
System Uptime:[B]0 days 3:34:15.615[/B]
Probably caused by :[B]svchost.exe[/B]
BugCheck [B]EF, {ffffe001316c3780, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000EF]CRITICAL_PROCESS_DIED (ef)[/url]
Arguments:
Arg1: ffffe001316c3780, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]0xEF_IMAGE_svchost.exe[/B]
CPUID:        "Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz"
MaxSpeed:     2100
CurrentSpeed: [B]2095[/B]
  BIOS Version                  F.32
  BIOS Release Date             10/28/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP 15 TS Notebook PC
  Baseboard Product             2336
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep  7 18:34:31.614 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090715-29984-01.dmp]
Windows 8 Kernel Version 10240 MP (4 procs) Free x64
Built by: [B]1024[/B]0.16463.amd64fre.th1.150819-1946
System Uptime:[B]0 days 1:35:58.421[/B]
Probably caused by :[B]csrss.exe[/B]
BugCheck [B]EF, {ffffe0019f0be2c0, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000EF]CRITICAL_PROCESS_DIED (ef)[/url]
Arguments:
Arg1: ffffe0019f0be2c0, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]0xEF_IMAGE_csrss.exe[/B]
CPUID:        "Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz"
MaxSpeed:     2100
CurrentSpeed: [B]2095[/B]
  BIOS Version                  F.32
  BIOS Release Date             10/28/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP 15 TS Notebook PC
  Baseboard Product             2336
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep  7 16:58:04.953 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090715-24046-01.dmp]
Windows 8 Kernel Version 10240 MP (4 procs) Free x64
Built by: [B]1024[/B]0.16463.amd64fre.th1.150819-1946
System Uptime:[B]0 days 15:03:19.761[/B]
Probably caused by :[B]svchost.exe[/B]
BugCheck [B]EF, {ffffe001079f8780, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000EF]CRITICAL_PROCESS_DIED (ef)[/url]
Arguments:
Arg1: ffffe001079f8780, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]0xEF_IMAGE_svchost.exe[/B]
CPUID:        "Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz"
MaxSpeed:     2100
CurrentSpeed: [B]2095[/B]
  BIOS Version                  F.32
  BIOS Release Date             10/28/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP 15 TS Notebook PC
  Baseboard Product             2336
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Sun Sep 13 23:38:54.841 2015 (UTC - 4:00)**************************
iaStorA.sys                  Fri Jun  6 19:20:24 2014 (53924CB8)
Rt630x64.sys                 Tue Jul 15 22:56:14 2014 (53C5E9CE)
TeeDriverx64.sys             Tue Sep 23 16:01:14 2014 (5421D18A)
rtwlane.sys                  Thu Feb 12 01:54:30 2015 (54DC4E26)
RtsP2Stor.sys                Fri May 15 03:44:04 2015 (5555A3C4)
RtkBtfilter.sys              Mon May 18 03:35:47 2015 (55599653)
igdkmd64.sys                 Mon Jun 29 21:09:49 2015 (5591EC5D)
SynTP.sys                    Mon Jul  6 07:12:43 2015 (559A62AB)
Smb_driver_Intel.sys         Mon Jul  6 07:13:16 2015 (559A62CC)
intelppm.sys                 Thu Jul  9 23:12:59 2015 (559F383B)
RTKVHD64.sys                 Tue Jul 21 07:33:46 2015 (55AE2E1A)
WirelessButtonDriver64.sys   Sat Jul 25 17:52:57 2015 (55B40539)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Sep  7 22:09:27.806 2015 (UTC - 4:00)**************************
RTKVHD64.sys                 Tue Jun 30 09:33:17 2015 (55929A9D)
igdkmd64.sys                 Fri Jul 17 20:27:57 2015 (55A99D8D)
[/font]
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys
http://www.carrona.org/drivers/driver.php?id=RtkBtfilter.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 shalz92

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Posted 14 September 2015 - 11:16 PM

Thank you for your quick response. I will checkout the BIOS update as soon as i get some work done. However, i did get a chance to do a Hardware Diagnostics and found that my Hard Drive is good a.k.a. it passed the Diagnostic test.



#4 usasma

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Posted 15 September 2015 - 11:10 AM

Just to verify - you did run the Long/Extended test - not the short one?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 shalz92

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Posted 15 September 2015 - 11:17 AM

Ok my apologizes I will run the long test tonight.

#6 usasma

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Posted 15 September 2015 - 11:47 AM

Not a problem.  The long/extended test tests the entire disk.  The short test just spot checks it.
At work we run the short test on the counter and it will frequently pass the system.

Then when we bring it in back and run the long test - the drive will sometimes fail, even though it passed the short test.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 shalz92

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Posted 15 September 2015 - 11:59 AM

Yea our company usually does the short test only and if it fails then we do a long test...which I don't recommend. But our boss is..time = money. Anyways thank you and I'll get back you asap.

#8 greysmouth

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Posted 21 September 2015 - 08:44 AM

Hello. Please let me know what's happening to my laptop after installing Win 10 Pro (for the third time). Several BSODs, I'd say ten, since early August 2015...Here attached the last report by SysnativeBSOD.

Unable to create the Perform.zip file. Thanks for helping me, kind regards, greysmouth BO IT.

Attached Files



#9 usasma

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Posted 22 September 2015 - 04:44 AM

Greysmouth - please start your own topic (and attach the SysnativeFileCollectionApp to it) so that your issues can get the individual attention that it deserves.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 shalz92

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Posted 22 September 2015 - 08:29 AM

I apologize for the late reply. But I ran the long test all the components passed. However after updating the bios...my computer does not bsod Anymore. So from the llooks of it...iit may have just been the bbios needed updating.

#11 usasma

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Posted 22 September 2015 - 08:45 AM

Not a problem - I get an email when you reply.

I'm glad that the BSOD's have stopped.

 

The BIOS/UEFI updating has become important starting with W8.

Around that time the industry started transitioning to UEFI (Microsoft encouraged this by requiring OEM's to only sell W8 on UEFI systems).

But the point here is that the OS became more tightly tied to the BIOS/UEFI.  Previously there was a more clear cut line between the BIOS/UEFI and the OS.

 

Long story short - W7 and earlier aren't as affected by the BIOS/UEFI as are W8 and later.  I generally always suggest updating the BIOS/UEFI on any W8 and later systems, while I'm not as likely to suggest it on W7 and earlier.

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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