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Can't reinstall Microsoft Security Essentials and Windows Update won't update


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7 replies to this topic

#1 Xythenol

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Posted 14 September 2015 - 10:45 AM

Hello! For about the past two years I've been having troubles with Windows Update, and it's pretty much stopped checking for updates and updating in general. I didn't think much of it, but now I feel like it's affecting MSE.

 

Recently I had an issue with updating it, so I had to uninstall it via the Microsoft Support website because I couldn't uninstall it normally. But when I triy to reinstall it, it gets to about the point where it seems like it's installing, and then it stops and says there was an error with the installation. I've tried just about every suggestion and troubleshooting that the Microsoft website offers me, but nothing seems to be working.

 

I've ran Malware Bytes, Windows Defender, TDSSKiller, and even Microsoft Security Scanner; nothing detects any malware or spyware, so I'm getting the feeling that something might be corrupted! I made another post more in depth about it here, but I feel like I might not get any good help.

 

If anyone has any suggestions or solutions, I'd really appreciate it!!



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#2 SleepyDude

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Posted 14 September 2015 - 11:03 AM

Hi,

 

Check the Windows System files integrity
 

  • open the Command Prompt as Administrator (Tutorial)
  • type the following command and press Enter:
    sfc /scannow
    
    
    Note: This may take some time to finish.

    if it doesn't say "No integrity violations found" them do this:
  • In the command prompt window, type or Copy & Paste the following:
    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
  • Close the command prompt.
  • Attach to your post the sfcdetails.txt file that was just placed on your Desktop
  • You can safely delete the sfcdetails.txt file afterwards if you like

 

 


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
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Rui

 
 


#3 Xythenol

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Posted 14 September 2015 - 11:25 AM

Thanks for getting back to me so quickly!

 

When I typed in the first command, the next line read, "Windows Resource Protection could not perform the requested operation." And when I went to attach the file, I found that I couldn't, because there's nothing in it.



#4 SleepyDude

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Posted 14 September 2015 - 11:36 AM

Hi,

 

Try this...

  • Download SFCFix.exe (by Niemiro) and save it to the Desktop
  • Run SFCFix (accept the security warning and follow the instructions on the screen)
  • Upon completion, a log file SFCFix.txt should be created on your Desktop
  • Open the SFCFix.txt log and copy & paste the contents to your post

 

 


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
___
Rui

 
 


#5 Xythenol

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Posted 14 September 2015 - 12:01 PM

Here's the txt:

 

 

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-09-14 09:57:31.087
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
WARNING: Failed to check store directories with return code 1 and error code ERROR_FILE_NOT_FOUND. COMPONENTS hive may be corrupt.


WARNING: Components hive failed size test and may be corrupt.




SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     0
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          1
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-09-14 09:59:52.095
----------------------EOF-----------------------



#6 SleepyDude

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Posted 14 September 2015 - 12:34 PM

Hi,

 

It doesn't look good...

 

 

Download the System Update Readiness Tool for your Windows version and save it to some place, its a big download and eventually we need to run it several times.
 
Run the tool its like an Update but it can take a long time. When the tool finish do the following:
 
Export the CBS folder

  • Click the Start button Win7Orb.gif then click Computer.
  • Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
  • Find and double click on the Logs folder.
  • Right-click on the CBS folder, and select Copy.
  • Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
  • Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
  • A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
  • Attach this to your next post please, if the file is big please upload to this site ge.tt and post the sharing URL

 

 


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
___
Rui

 
 


#7 Xythenol

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Posted 14 September 2015 - 04:56 PM

Well that certainly doesn't sound good :/

Attached is the .zipAttached File  CBS.zip   1.71MB   2 downloads



#8 SleepyDude

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Posted 15 September 2015 - 09:49 AM

Hi,

 

Do you have any system backup created before?

 

 

Let's confirm the problem...

 

Download SystemLook from one of the links below according to your OS Architecture and save it to your Desktop.
SystemLook (64-bit)
SystemLook (64-bit) - Mirror #2
SystemLook (32-bit)
SystemLook (32-bit) - Mirror #2

  • Double-click SystemLook/SystemLook_x64 to run it.
  • Accept the prompt Allow the program to make changes to this computer (UAC prompt)
  • Copy the content of the following codebox into the main textfield:
    :filefind
    COMPONENTS
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can be found on your Desktop entitled SystemLook.txt
 

 

 

 


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
___
Rui

 
 





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