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Hanging, slow start, touchpad pointer freeze


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#1 dayers11

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Posted 14 September 2015 - 09:11 AM

Having some issues with the ol' laptop.

 

Really slow to start and open.

 

Hangs when opening anything.

 

Often ignores mouse clicks

 

Pointer freezes and wont move on the touchpad only - external mouse never an issues.

 

Thanks soooooo much !

 

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#2 usasma

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Posted 14 September 2015 - 07:33 PM

Please update the Intel® Rapid Storage Technology driver to the latest version available from the manufacturer's website.

 

Your UEFI/BIOS (version F.1B) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

You only have 934 mB of available free RAM.

Please upgrade your RAM (if the system will take more).

Please only open 1 program at a time in order to conserve RAM - close each program as you're finished with it.

 

Otherwise this tends to look similar to many other problems that we've seen with W10 being installed on well-used systems.
There's a couple of things to try:

1)  Run the following command in a Powershell window that's run as an Administrator in order to re-register the Windows Store apps:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
From this article:  http://www.thewindowsclub.com/re-register-windows-store-apps

2)  Uninstall your antivirus, then use the removal tool for it (there's a list of most of them here:  http://www.carrona.org/avuninst.html ), then install a freshly downloaded, W10 compatible version.  Some A/V have difficulties with the upgrade, so removing them and then reinstalling them will help how they run.

3)  Download fresh copies of the latest, W10 compatible audio and video drivers for your system.  Then uninstall the current versions from your system.  Then install the freshly downloaded versions.

4)  Get ALL available Windows Updates

5)  Get ALL available, W10 compatible drivers/programs from the manufacturer's website.  If some aren't compatible w/W10, check here about uninstalling them.

6)  Get ALL available, W10 compatible drivers/programs for any add-on hardware and any software that you installed previously.  If they aren't compatible, please uninstall them.

If this doesn't fix things, then post back so we can discuss the following options:
- continuing to attempt to fix this copy of the OS
- Reset of the OS (considering both the "Keep My Files" and the "Remove Everything" options)
- revert to the previous OS
- revert to the previous OS with another attempt at installing W10 (I don't recommend this)
- clean install of the previous OS
- clean install of the previous OS, then update to W10
- W10 clean install

Edited by usasma, 14 September 2015 - 07:42 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 dayers11

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Posted 21 September 2015 - 08:22 AM

Working on it - Thanks for your reply

 

Hev



#4 dayers11

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Posted 06 November 2015 - 10:15 AM

Working much better now - the Windows Re-Register seemed to have the most impact.

 

Thanks for your help !

 

Hev



#5 usasma

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Posted 07 November 2015 - 05:50 AM

Glad to hear it.  Thanks for letting us know!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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