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unresponsive laptop

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#1 notcreeper


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  • Local time:11:14 PM

Posted 13 September 2015 - 02:20 PM

Hello smart and generous forum people,


As the title states, my daughters laptop has stopped functioning. She was watching netflix in bed. Everything was fine.  Shut the whole thing down, closed the lid and placed it on the floor beside her bed. 


Now, when she turns it on, the screen lights up as usual to the acer logo, then the screen turns to a dark gray. The cursor is visible but we cannot proceed anywhere. 


Whats a young teen to do?


Any help with this would be very appreciated. Please accept my thanks in advance.


Best Regards,

Jan from the Great White country to the north

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