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OptiPlex 745 does not recognize optical drives


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2 replies to this topic

#1 TxTrapper

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Posted 13 September 2015 - 12:19 PM

Windows 7 on a Dell 745 Optiplex

 

sony DB-ROM BDU-X10S ATA Device (Code 19)

 

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

 

Help is appreciated.

 

 

D.Shepherd

South Texas



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#2 TxTrapper

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Posted 13 September 2015 - 01:11 PM

(SOLVED)  All credit to the Author listed below;Attached File  designerwood 2.PNG   94.77KB   0 downloads

 

Author - Caruda

 

 

This is a common problem that has existed in several versions of

windows. You essentially have a registry error that is causing your

Optical Drive not to work. Follow the steps below to fix your issue.

1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders

HKEY_

LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{

4D36E965E32511CEBFC108002BE10318}

4) This folder is the DVD/CDROM

Drive Class Description in the

registry. Look for any of the following names in the right window

pane.

UpperFilters

LowerFilters

UpperFilters.

bak

LowerFilters.

bak

5) If any of the above keys shown in step 4 are listed, rightclick

on them and choose Delete

6) After deleting the keys, close the Registry Editor

7) Reboot your computer

8) Open My Computer and check to see if your CD or DVD drives

have returned. You may also want to open Device Manager and

verify that the yellow exclamation and error code on the CD or

DVD drive is gone


Edited by TxTrapper, 13 September 2015 - 01:22 PM.


#3 hamluis

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Posted 13 September 2015 - 02:35 PM

Thanks for posting, glad you resolved it.

 

Happy computing :).

 

Louis






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