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Shutdown hangs


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10 replies to this topic

#1 infojunkies

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Posted 13 September 2015 - 09:24 AM

Hi,

 

Windows will not complete a shutdown - it just hangs while displaying "Shutting down...".

 

Sometimes it's "configuring" Windows and that hangs.

 

If I crash the system with the power button while it's hung, it comes back up normally, as if it had gone through a normal shutdown.  It does *not* offer to repair the system.

 

HP Pavilion dv6 laptop

Windows 7 Home Premium SP1 64-bit

 

Things I've already tried:

- Booted Kaspersky Antivirus CD & scanned - found 1 adware virus.  Removed it.

- F8 Repair Your Computer:

    - Startup Repair

    - System Restore - C: drive not included in any restore points, only D: drive (HP recovery drive)

    - Windows Memory Diagnostic - passed

- CHKDSK C: /F /R - no issues detected

- MSCONFIG - disabled all startup items (not services)

 

SFC /SCANNOW will not run.  CMD run as Administrator allows me to start SFC, but it just hangs and doesn't appear to do anything.

 

The system has several extra programs on it - Hamachi VPN, LogMeIn, Quickbooks, CrossLoop.

Also 3 versions of Office:

Office Starter 2010

Office 2010

Office Professional Plus 2010

 

Any ideas, folks?  Thanks in advance!

 

Lou  : )

 

 



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#2 hamluis

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Posted 13 September 2015 - 10:47 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 infojunkies

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Posted 13 September 2015 - 12:17 PM

Thanks for your response.  Here's the MiniToolBox output - Speccy looks like it might be hung.  I'll post Speccy output if/when it completes.

 

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Nancy (administrator) on 13-09-2015 at 12:55:39
Running from "C:\Users\Nancy\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: HP Pavilion dv6 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/13/2015 12:46:10 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/13/2015 12:31:36 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/13/2015 12:16:38 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/13/2015 12:06:59 PM) (Source: Application Hang) (User: )
Description: The program wusa.exe version 6.1.7601.17514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 630

Start Time: 01d0ee33bea589bb

Termination Time: 16

Application Path: C:\Windows\system32\wusa.exe

Report Id:

 

Error: (09/13/2015 11:25:36 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x81000101).

 

Error: (09/13/2015 10:20:18 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/13/2015 10:09:19 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/13/2015 09:53:33 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/13/2015 09:49:15 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/12/2015 10:04:16 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

 

System errors:
=============
Error: (09/13/2015 12:48:04 PM) (Source: Service Control Manager) (User: )
Description: The HP Support Assistant Service service failed to start due to the following error: %%2

 

Error: (09/13/2015 12:47:07 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (09/13/2015 12:45:43 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:43:48 PM on ‎9/‎13/‎2015 was unexpected.

 

Error: (09/13/2015 12:32:37 PM) (Source: Service Control Manager) (User: )
Description: The HP Support Assistant Service service failed to start due to the following error:  %%2

 

Error: (09/13/2015 12:31:40 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (09/13/2015 12:17:03 PM) (Source: Service Control Manager) (User: )
Description: The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error: %%1068

 

Error: (09/13/2015 12:16:08 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

 

Error: (09/13/2015 12:16:08 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

 

Error: (09/13/2015 12:16:08 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

 

Error: (09/13/2015 12:16:08 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

 

Microsoft Office Sessions:
=========================
Error: (09/13/2015 12:46:10 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/13/2015 12:31:36 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/13/2015 12:16:38 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/13/2015 12:06:59 PM) (Source: Application Hang)(User: )
Description: wusa.exe6.1.7601.1751463001d0ee33bea589bb16C:\Windows\system32\wusa.exe

 

Error: (09/13/2015 11:25:36 AM) (Source: System Restore)(User: )
Description: C:\Windows\system32\svchost.exe -k netsvcsWindows Update0x81000101

 

Error: (09/13/2015 10:20:18 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/13/2015 10:09:19 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/13/2015 09:53:33 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/13/2015 09:49:15 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (09/12/2015 10:04:16 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle

 

=========================== Installed Programs ============================

Adobe Flash Player 18 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 18.0.0.232 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.232 - Adobe Systems Incorporated)
Adobe Reader X (10.1.14) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.14 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.3.633 - Adobe Systems, Inc.)
AMD Catalyst Install Manager (HKLM\...\{E5E8615E-3433-5473-C6E5-12726B6216F1}) (Version: 3.0.864.0 - Advanced Micro Devices, Inc.)
AMD Quick Stream (HKLM\...\{E9EED4AE-682B-4501-9574-D09A21717599}_is1) (Version: 3.3.14.0 - AppEx Networks)
Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 9.2 - Atheros)
AuthenTec TrueAPI 64-bit (HKLM\...\{F9E64F70-9BE4-4ECD-9B83-09E74CF5B6C3}) (Version: 1.5.0.165 - AuthenTec, Inc.) Hidden
AVS Image Converter 2.2.2.218 (HKLM-x32\...\AVS Image Converter_is1) (Version:  - Online Media Technologies Ltd.)
AVS Update Manager 1.0 (HKLM-x32\...\AVS Update Manager_is1) (Version:  - Online Media Technologies Ltd.)
AVS4YOU Software Navigator 1.4 (HKLM-x32\...\AVS4YOU Software Navigator_is1) (Version:  - Online Media Technologies Ltd.)
Bejeweled 3 (HKLM-x32\...\WTA-a05ec448-46fa-4d4a-8523-e3ad12660f4a) (Version: 2.2.0.97 - WildTangent) Hidden
Bing Bar (HKLM-x32\...\{A7E8CB11-B09E-46F8-9BAE-B2E01EBF7E51}) (Version: 7.0.831.0 - Microsoft Corporation)
Blackhawk Striker 2 (HKLM-x32\...\WTA-135b6c3d-0513-4537-9788-63f6ae3fd637) (Version: 2.2.0.95 - WildTangent) Hidden
Blio (HKLM-x32\...\{9EAAB95B-17B6-43CF-B4E9-4A90937C83FD}) (Version: 3.2.9594 - K-NFB Reading Technology, Inc.)
Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version: 1.5.0.0 - Canon Inc.)
Canon IJ Network Scanner Selector EX (HKLM-x32\...\Canon_IJ_Network_Scanner_Selector_EX) (Version: 1.5.2.3 - Canon Inc.)
Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version: 3.5.0 - Canon Inc.)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version: 1.1.11.1 - Canon Inc.)
Canon MB2300 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MB2300_series) (Version: 1.00 - Canon Inc.)
Canon MB2300 series On-screen Manual (HKLM-x32\...\Canon MB2300 series On-screen Manual) (Version: 7.7.0 - Canon Inc.)
Canon MB2300 series User Registration (HKLM-x32\...\Canon MB2300 series User Registration) (Version:  - ‭Canon Inc.)
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version: 3.2.1 - Canon Inc.)
Canon Quick Toolbox (HKLM-x32\...\Quick Toolbox) (Version: 1.0.0 - Canon Inc.)
Canon Speed Dial Utility (HKLM-x32\...\Speed Dial Utility) (Version: 1.5.0 - Canon Inc.)
Chuzzle Deluxe (HKLM-x32\...\WTA-7ff6165a-36ed-44df-8558-ee8c6dc86ee3) (Version: 2.2.0.95 - WildTangent) Hidden
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Cradle of Rome 2 (HKLM-x32\...\WTA-fe00404f-1cab-42a5-b080-158d6ad419a8) (Version: 2.2.0.98 - WildTangent) Hidden
CrossLoop 2.82 (HKLM-x32\...\CrossLoop_is1) (Version: 2.82 - CrossLoop, Inc.)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.5.2.4725 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DISH Anywhere Video Player (HKLM-x32\...\{80940219-E895-4311-B541-3FB8E7AFD392}) (Version: 2.18.0 - DISH Anywhere)
Dora's World Adventure (HKLM-x32\...\WTA-ba322ce9-b85a-4dae-b666-fee94dd790b2) (Version: 2.2.0.95 - WildTangent) Hidden
ESU for Microsoft Windows 7 SP1 (HKLM-x32\...\{7DA9DD7F-F4D9-40FB-BD27-69B7731DEDD9}) (Version: 5.1.3 - Hewlett-Packard)
Evernote v. 4.5.2 (HKLM-x32\...\{8CE152BA-1D16-11E1-867D-984BE15F174E}) (Version: 4.5.2.5904 - Evernote Corp.)
Farm Frenzy (HKLM-x32\...\WTA-a8e401df-199d-41eb-873a-fab10aae4b70) (Version: 2.2.0.98 - WildTangent) Hidden
Farmscapes (HKLM-x32\...\WTA-13011e6e-9685-421d-8837-7ddbff45c60b) (Version: 2.2.0.98 - WildTangent) Hidden
FATE (HKLM-x32\...\WTA-b81bfb15-02e3-4867-91be-7236e3610024) (Version: 2.2.0.97 - WildTangent) Hidden
Final Drive Fury (HKLM-x32\...\WTA-9be5aeb0-d3d8-4b0a-b92d-021d0660cfd2) (Version: 2.2.0.95 - WildTangent) Hidden
Google Earth (HKLM-x32\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6710.2136 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Hewlett-Packard ACLM.NET v1.1.2.0 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
Hoyle Card Games (HKLM-x32\...\WTA-791c43e3-a281-4f9b-863c-4229c3b3f6a8) (Version: 2.2.0.95 - WildTangent) Hidden
HP 3D DriveGuard (HKLM\...\{B1A6285F-C31A-4482-8EA0-9445E4C1DCEA}) (Version: 4.1.10.1 - Hewlett-Packard Company)
HP Application Assistant (HKLM\...\{6032497A-4479-462B-ADB8-A0A372BB9A23}) (Version: 1.0.409.3882 - Hewlett-Packard)
HP CoolSense (HKLM-x32\...\{16B7BDA1-B967-4D2D-8B27-E12727C28350}) (Version: 2.10.3 - Hewlett-Packard Company)
HP Documentation (HKLM-x32\...\{3F122044-172F-4DC6-96CA-0DD4300E9CD9}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.5 - WildTangent)
HP Launch Box (HKLM\...\{5A847522-375C-4D05-BD3D-88C450CC047F}) (Version: 1.1.5 - Hewlett-Packard Company)
HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.1.21096.0 - Hewlett-Packard Company)
HP On Screen Display (HKLM-x32\...\{ED1BD69A-07E3-418C-91F1-D856582581BF}) (Version: 1.3.5 - Hewlett-Packard Company)
HP Power Manager (HKLM-x32\...\{D8BCE5B9-67CF-4F3F-93AE-3ACC754C72EB}) (Version: 1.4.7 - Hewlett-Packard Company)
HP Quick Launch (HKLM-x32\...\{C61FCEC2-3ED4-496E-B4B4-1CED423824B9}) (Version: 2.6.2 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1}) (Version: 9.0.15109.3899 - Hewlett-Packard Company)
HP SimplePass (HKLM-x32\...\{880B5A98-B242-4B53-BD6F-41EA17495EAD}) (Version: 5.4.0.402 - Hewlett-Packard)
HP Software Framework (HKLM-x32\...\{6DE80866-EF92-47C1-80F5-1EA83B7A0AA2}) (Version: 4.5.4.1 - Hewlett-Packard Company)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6381.0 - IDT)
Jewel Match 3 (HKLM-x32\...\WTA-9fac3333-0f30-43f1-b92c-ae26dd75c3bc) (Version: 2.2.0.98 - WildTangent) Hidden
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (HKLM-x32\...\WTA-a2e1e7d8-ac1f-47bc-88a0-616b0cd547e2) (Version: 2.2.0.98 - WildTangent) Hidden
John Deere Drive Green (HKLM-x32\...\WTA-2f3df577-880a-44cf-a65b-9003c81075c1) (Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Letters from Nowhere 2 (HKLM-x32\...\WTA-e3901174-d8b8-4d7b-afcf-c42c3e36cbf7) (Version: 2.2.0.97 - WildTangent) Hidden
LogMeIn (HKLM-x32\...\{36E0F777-19FE-4454-BB2D-84206758EA85}) (Version: 4.1.2651 - LogMeIn, Inc.)
LogMeIn (HKLM-x32\...\{D8FDCAEB-351D-4FFF-B1FD-B8C3564C1CAD}) (Version: 4.1.5208 - LogMeIn, Inc.)
LogMeIn Hamachi (HKLM-x32\...\{517E7DBD-7A5B-4B7F-B137-82AB4DAD68FC}) (Version: 2.2.0.383 - LogMeIn, Inc.) Hidden
LogMeIn Hamachi (HKLM-x32\...\LogMeIn Hamachi) (Version: 2.2.0.383 - LogMeIn, Inc.)
Luxor HD (HKLM-x32\...\WTA-612f0873-2dc2-48b4-9585-33a3fc99172d) (Version: 2.2.0.98 - WildTangent) Hidden
Mah Jong Medley (HKLM-x32\...\WTA-6ca09f1e-1ac9-47cb-90d5-6bc1ea095e36) (Version: 2.2.0.95 - WildTangent) Hidden
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Language Pack 2010 - English (HKLM-x32\...\Office14.OMUI.en-us) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.5139.5005 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.8.204.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 40.0.3 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 40.0.3 (x86 en-US)) (Version: 40.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 40.0.3.5716 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
opensource (HKLM-x32\...\{3677D4D8-E5E0-49FC-B86E-06541CF00BBE}) (Version: 1.0.14960.3876 - Your Company Name) Hidden
Outlook Setup Tool (HKLM-x32\...\outlookset) (Version: 2.1.16 - Starfield Technologies)
Penguins! (HKLM-x32\...\WTA-2a844815-ce42-4143-89e7-1554464c3e42) (Version: 2.2.0.98 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-cfd05112-a840-4675-9981-5a0f4d9b5956) (Version: 2.2.0.98 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (HKLM-x32\...\WTA-dcf541a4-3800-4287-9e42-2ed39f4e8942) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WTA-c1489fc8-c8f9-4397-a916-428399ccc41e) (Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WTA-63d29ed9-3580-4575-bb4e-8eda00a3c262) (Version: 2.2.0.98 - WildTangent) Hidden
QuickBooks (HKLM-x32\...\{25E202D1-D8E7-46AF-B4B0-157D9993A93E}) (Version: 22.0.4016.2206 - Intuit Inc.) Hidden
QuickBooks Connection Diagnostic Tool (HKLM-x32\...\{8FC44A80-059E-4358-BBB4-50FAEBED7627}) (Version: 4.0.0 - Intuit)
QuickBooks Pro 2012 (HKLM-x32\...\{22057D8D-7CC8-46FF-AD8C-9BD24F9014F3}) (Version: 22.0.4016.2206 - Intuit Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.49.927.2011 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.29005 - Realtek Semiconductor Corp.)
RollerCoaster Tycoon 3: Platinum (HKLM-x32\...\WTA-738d338c-542c-44f4-8faf-caf2bb6c0ab9) (Version: 2.2.0.98 - WildTangent) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 Language Pack (KB2687449) 32-Bit Edition (HKLM-x32\...\{90140000-0100-0409-0000-0000000FF1CE}_Office14.OMUI.en-us_{840912CB-128E-4A73-9CD9-F807BC9B7684}) (Version:  - Microsoft)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.29.0 - Synaptics Incorporated)
The Treasures of Mystery Island: The Ghost Ship (HKLM-x32\...\WTA-11255502-d54d-45df-9072-51951d565d29) (Version: 2.2.0.98 - WildTangent) Hidden
Torchlight (HKLM-x32\...\WTA-fc21e572-9430-4a97-9c3a-b99548fae857) (Version: 2.2.0.98 - WildTangent) Hidden
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Validity WBF DDK (HKLM\...\{DA83578A-7DB2-4CF6-9453-CF24C7917AB8}) (Version: 4.3.301.0 - Validity Sensors, Inc.)
Virtual Villagers 4 - The Tree of Life (HKLM-x32\...\WTA-77555964-671d-48fc-816b-9bc80b468b8a) (Version: 2.2.0.98 - WildTangent) Hidden
WildTangent Games App (HP Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.0.5.32 - WildTangent) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Zuma's Revenge (HKLM-x32\...\WTA-3b9cef8b-3924-44d5-a680-674d22c06ccd) (Version: 2.2.0.98 - WildTangent) Hidden

 

========================= Memory info: ===================================

Percentage of memory in use: 24%
Total physical RAM: 5609.37 MB
Available physical RAM: 4227.88 MB
Total Virtual: 11216.94 MB
Available Virtual: 9644.35 MB

 

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:576.59 GB) (Free:487.81 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:19.29 GB) (Free:2.08 GB) NTFS

 

========================= Users: ========================================

User accounts for \\CARLOS-HP

Administrator            Guest                    Nancy                   
QBDataServiceUser22      Temp                    

 

**** End of log ****


Edited by hamluis, 13 September 2015 - 01:54 PM.


#4 infojunkies

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Posted 13 September 2015 - 12:18 PM

FYI, Speccy seems to be hung on analyzing the "Operating System" portion.  All other items have completed.


Speccy hung twice in normal mode.  However, I was able to get a report (missing some hardware items) by running it in Safe Mode.
 
http://speccy.piriform.com/results/0s1GpCwDQ2FCMUcIMa3HTtN

Edited by hamluis, 13 September 2015 - 01:49 PM.


#5 hamluis

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Posted 13 September 2015 - 02:13 PM

Firewall disabled...various key services not running...Windows Update seems to be focus of hang.

 

My first suspicion would be malware...you can check for such in the Am I Infected forum, if you liike.  Disabled firewalls seems tlike an invitation to malware, IMO.

 

It probably would not hurt to run How do I reset Windows Update components, Fixit - https://support.microsoft.com/en-us/kb/971058 and System Update Readiness Tool Download - http://www.microsoft.com/en-us/download/details.aspx?id=20858 before going with my possible malware guess.

 

Louis



#6 infojunkies

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Posted 13 September 2015 - 04:33 PM

Finally got a full Speccy report.  Had to type it in - for some reason, Paste isn't working now.  Think I got it right.

 

Thanks for your suggestions.  Haven't tried them yet - NFL is interrupting work for a little while ... ;)

 

http://speccy.piriform.com/results/FwKusqv0GEgNhQjgrQELQzN



#7 hamluis

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Posted 13 September 2015 - 05:33 PM

Please...download/install the HW Monitor utility, http://www.cpuid.com/downloads/hwmonitor/hwmonitor_1.28.exe , button on the left.

 

Then run it, scroll down to the temperature readings for your CPU and post those.  Take your time and I only want the CPU temperatures reflected.  They will be listed under the categories for your CPU, ignore all else onscreen.

 

Louis



#8 infojunkies

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Posted 13 September 2015 - 07:04 PM

Aaahhh ... I see.  I tried using canned air on the vents and saw no dust.  What else do I need to do?

 

                       Value              Min                Max

 

TZS0               98oF               96oF            127oF

TZS1               86oF               86oF             86oF


Edited by infojunkies, 13 September 2015 - 07:48 PM.


#9 hamluis

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Posted 14 September 2015 - 07:34 AM

Go into your BIOS...see if there is an option for reflecting the CPU temperature...in Celsius or Fahrenheit.  Please ensure that it's set to Celsius.

 

Louis



#10 infojunkies

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Posted 14 September 2015 - 08:48 AM

My mistake - I only showed the Farenheit temps - it's also reporting Celsius.

 

This BIOS is one I've never heard of before - InsydeH20 version F.03.  It did have a "Fan always on" switch, which was enabled.  I tried disabling it - no effect.

 

One thing I tried that seems to help - I used Windows power management to reduce the maximum processor state to 20% of normal.  Performance doesn't seem to be affected much, and it keeps the one core's temp almost always below 38C.  Tried raising it to 33%, but that raised the max temp another three degrees C.

 

Here's the current readings:

 

                       Value                        Min                            Max

 

TZS0               30oC (86oF)             30oC (86oF)            38oC (100oF)

TZS1               30oC (86oF)             30oC (86oF)            30oC (86oF)

 

The shutdown problem still exists.  Do you think the one CPU core may have been damaged by the high temps?

 

I'm considering re-applying fresh thermal paste to the CPU heat sink, then recovering Windows back to factory condition.  Hate to do that, considering all the extra software that will need to be re-installed, but I'm not sure I have a choice.



#11 hamluis

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Posted 14 September 2015 - 10:52 AM

As I stated previously...the shutdown seems to be related to problems with Windows Update function.

 

"The program wusa.exe version 6.1.7601.17514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel."

 

I can't tell you any more than I did in Post #5.

 

The temps reflected in your most recent post are fine, they do not indicate system overheating.

 

For the sake of comparison...please follow the procedures to create a current Speccy Snapshot and post the link.

 

Louis






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