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Windows 8.1 Won't Update


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#1 ghost whistler

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Posted 13 September 2015 - 08:15 AM

Every time I try to run the updater (or in fact however I choose to update), the majority of available updates won't install. In fact as a result I can't get the free Windows 10 update (which may or may not be a blessing). I've tried downloading the updates separately as well as running the Troubleshooter, I've even posted on Windows' forum to try and get help, but nothing has worked. What can I do?

 

Thanks.



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#2 dc3

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Posted 13 September 2015 - 08:39 AM

What did the troubleshooter find?

 

Have you tried running the Update Readiness Tool?


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#3 ghost whistler

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Posted 13 September 2015 - 09:03 AM

What did the troubleshooter find?

 

Have you tried running the Update Readiness Tool?

The troubleshooter says it found problems and fixed them, but the problem persists. I've run it just now and have spent the last hour downloading updates still at 0% progress. It's clearly not working.

 

I have not heard of the latter.



#4 dc3

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Posted 13 September 2015 - 09:18 AM

Please do the following.

 

Press the Windows key windowskey_zps092d5c75.png and the X key.   A menu will open with the option Command Prompt (Admin), click/tap on this.

 

When the Elevated Command Prompt opens copy and paste the command below in the Command Prompt, then press Enter.

 

dism /online /cleanup-image /restorehealth
 
If this dose not resolve the problem download and run the Windows Update Readiness Tool.

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#5 ghost whistler

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Posted 13 September 2015 - 09:48 AM

That tool doesn't have a windows 8.1 link



#6 ghost whistler

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Posted 13 September 2015 - 10:01 AM

I have tried the above process and got an "error: 3017" saying the requested operation failed.



#7 dc3

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Posted 13 September 2015 - 10:54 AM

Windows 8.1 uses the DISM command instead of using the URT.

 

Let's try performing a Refresh.
 
You need to be aware that a refresh will remove all third party programs.
 
1.  Tap or click on Settings, tap or click on Change PC settings.
 
2.  Tap or click on Update and recovery, then tap or click on Recovery.
 
3.  Under Refresh your PC without affecting your files, tap or click on Get started.
 
4.  Follow the instruction which will appear on the screen.

Edited by dc3, 13 September 2015 - 10:58 AM.

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#8 ghost whistler

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Posted 13 September 2015 - 11:00 AM

remove ALL third party programs?

 

Sorry, but that's not an option. I've got too much installed on here to reinstall it again. Is there not another way?



#9 dc3

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Posted 13 September 2015 - 11:06 AM

Then I can't help you with this.


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#10 ghost whistler

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Posted 13 September 2015 - 12:18 PM

There's no way i can  get rid of all my software and redownload it.

 

There must be another way to fix this ridiculous OS.



#11 dc3

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Posted 13 September 2015 - 12:51 PM

Download a Windows 8.1 ISO image and burn it to a DVD to create installations disc.

 

How to burn ISO image using Windows Burn Disk Image.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.  
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Disk burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
 
 
After you have created the installation media use the instruction here to do a repair installation.  This will not affect your data or software.

Edited by dc3, 13 September 2015 - 01:19 PM.

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#12 ghost whistler

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Posted 13 September 2015 - 01:12 PM

Where can i get an ISO?



#13 dc3

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Posted 13 September 2015 - 01:19 PM

I added the link to my last post.


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#14 ghost whistler

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Posted 13 September 2015 - 01:47 PM

ok thanks



#15 ghost whistler

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Posted 14 September 2015 - 11:00 AM

Ok before i do this i need to be sure this isn't going to erase any of the programs I have installed. The instructions on the above link are contradictory on the matter.






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