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Stuggling for wifi and uninstalling or installing


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5 replies to this topic

#1 moselbee

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Posted 12 September 2015 - 10:13 PM

All of a sudden my wifi will allow me to put in the pw, so i know it sees the network but it will not connect.  The other pc's and ipads in the house connect fine. It gives me a proxy access point error. 
 
I also am not able to install apps or uninstall apps without errors. I am sure I have a virus but it must be a stubborn one.  I have ran malwarezbytes and it removed some infections.  I also ran spybot and it shows nothing.  
 
I am looking for suggestions what I can try next.
 
Thank you in advance. 
 
I am plugged into the modem to access the pc, but really need my wifi to work.  
 
64 bit windows 7
 
I have AVE 2013 that will not uninstall... but when I do run the app it now shows as updated but finds no virus.

Edited by Queen-Evie, 13 September 2015 - 01:14 PM.
moved from Windows 7 to Am I Infected


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#2 dc3

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Posted 13 September 2015 - 07:52 AM

All of a sudden my wifi will allow me to put in the pw

 

I have no idea what pw is suppose to refer to.

 

Please post the Malwarebytes log.

 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  Copy and paste the log in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 moselbee

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Posted 13 September 2015 - 12:40 PM

Thank you for the response..

PW is password for the wireless network..I uninstalled the AVG finally and installed avast just to see if it would pick up anything and nothing was found, just fyi.. 

 

 

 

Malwarebytes Anti-Malware

www.malwarebytes.org
 
Scan Date: 9/13/2015
Scan Time: 12:33 AM
Logfile: 
Administrator: Yes
 
Version: 2.1.8.1057
Malware Database: v2015.09.12.04
Rootkit Database: v2015.08.16.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: hp
 
Scan Type: Custom Scan
Result: Completed
Objects Scanned: 541014
Time Elapsed: 2 hr, 58 min, 40 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 1
PUP.Optional.Babylon, C:\Users\hp\AppData\Roaming\Mozilla\Firefox\Profiles\mws89rtx.default\prefs.js, Good: (), Bad: (user_pref("extensions.BabylonToolbar_i.newTabUrl", "http://www.delta-search.com/?affID=119529&babsrc=NT_ss&mntrId=887effd700000000000078e3b554de1a");), Replaced,[9f65210e7d0ef44222408d1438cd1de3]
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)


#4 dc3

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Posted 13 September 2015 - 12:59 PM

There are a couple of tools I would like you to run, but these cannot be used in the Windows forums.  I've requested to have this topic moved to the Am I Infected forum where these tools can be run.

 

Please run AdwCleaner
 
Please download AdwCleaner and install it.
 
When AdwCleaner opens you will see an image like the one below.
 
adwcleaner11_zps48314883.png
 
Click on Scan to start the scan.
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  
 
You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.  The computer will be restarted to complete the cleaning process.
 
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.
 

================

 
Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

  • Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

     

     

     

     


    #5 moselbee

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    Posted 15 September 2015 - 01:02 PM

    Thank you! 
     
    I ran them both and here is the JRT log 
     
    till no wifi when I do try to run avast it just runs and runs.. like 2 days it ran and still says 0% .. just fyi
     
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Junkware Removal Tool (JRT) by Malwarebytes
    Version: 7.6.1 (09.08.2015:1)
    OS: Windows 7 Ultimate x64
    Ran by hp on Tue 09/15/2015 at 12:09:37.57
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
     
     
     
     
    ~~~ Services
     
     
     
    ~~~ Tasks
     
     
     
    ~~~ Registry Values
     
    Successfully deleted: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\\GoogleChromeAutoLaunch_BC2181BA6FEFC094049535C747D5BFD8
    Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\\DefaultScope
     
     
     
    ~~~ Registry Keys
     
    Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer
     
     
     
    ~~~ Files
     
     
     
    ~~~ Folders
     
    Successfully deleted: [Folder] C:\Program Files\software informer
    Successfully deleted: [Folder] C:\Users\hp\AppData\Roaming\software informer
    Successfully deleted: [Folder] C:\users\Public\Documents\downloaded installers
     
     
     
    ~~~ FireFox
     
    Successfully deleted the following from C:\Users\hp\AppData\Roaming\mozilla\firefox\profiles\mws89rtx.default\prefs.js
     
    user_pref(extensions.delta.admin, false);
    user_pref(extensions.delta.aflt, babsst);
    user_pref(extensions.delta.appId, {C26644C4-2A12-4CA6-8F2E-0EDE6CF018F3});
    user_pref(extensions.delta.autoRvrt, false);
    user_pref(extensions.delta.dfltLng, en);
    user_pref(extensions.delta.excTlbr, false);
    user_pref(extensions.delta.ffxUnstlRst, true);
    user_pref(extensions.delta.id, 887effd700000000000078e3b554de1a);
    user_pref(extensions.delta.instlDay, 15881);
    user_pref(extensions.delta.instlRef, sst);
    user_pref(extensions.delta.newTab, false);
    user_pref(extensions.delta.prdct, delta);
    user_pref(extensions.delta.prtnrId, delta);
    user_pref(extensions.delta.rvrt, false);
    user_pref(extensions.delta.smplGrp, none);
    user_pref(extensions.delta.tlbrId, base);
    user_pref(extensions.delta.tlbrSrchUrl, );
    user_pref(extensions.delta.vrsn, 1.8.21.5);
    user_pref(extensions.delta.vrsnTs, 1.8.21.516:51:30);
    user_pref(extensions.delta.vrsni, 1.8.21.5);
    user_pref(extensions.delta_i.babExt, );
    user_pref(extensions.delta_i.babTrack, affID=119351&tt=250613_gr1&tsp=4924);
    user_pref(extensions.delta_i.srcExt, ss);
    Emptied folder: C:\Users\hp\AppData\Roaming\mozilla\firefox\profiles\mws89rtx.default\minidumps [3 files]
     
     
     
    ~~~ Chrome
     
    Successfully deleted: [Folder] C:\Users\hp\Appdata\Local\Google\Chrome\User Data\Default\Extensions\gpdjojdkbbmdfjfahjcgigfpmkopogic
     
    [C:\Users\hp\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - default search provider reset
     
    [C:\Users\hp\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - Extensions Deleted:
    gpdjojdkbbmdfjfahjcgigfpmkopogic
     
    [C:\Users\hp\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - default search provider reset
     
    [C:\Users\hp\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - Extensions Deleted:
    [
      gpdjojdkbbmdfjfahjcgigfpmkopogic
    ]
     
     
     
     
     
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Scan was completed on Tue 09/15/2015 at 12:17:19.32
    End of JRT log
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
     


    #6 dc3

    dc3

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    Posted 15 September 2015 - 01:10 PM

    What about the AdwCleaner log?


    Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

     

     

     

     





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