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Malwarebytes repeatedly blocking outgoing to istatic.eshopcomp >ouch<


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#1 WhyDavid

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Posted 12 September 2015 - 06:33 PM

in Firefox, yesterday, a pop-up of some sort said we needed to update a video viewer (or something... wife was there, not me)

 

SO, since that sort of thing DOES happen... she clicked... OUCH!

 

So now Malwarebytes is repeatedly blocking outgoing information to istatic.eshopcomp (dotcom) and it appears we are infected.  I would like to clear that virus. ALSO I do not know if something ELSE might have been indicated by the video viewer update...

 

SO, my initial question is: "How do I diagnose IF I have a virus and WHICH virus(es) I have."  

 

ALSO,

Since it appears that the ORDER steps are taken matters, I would appreciate some clues about where to begin.


Edited by WhyDavid, 12 September 2015 - 06:53 PM.


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#2 Orange Blossom

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Posted 12 September 2015 - 07:13 PM

What operating system do you have installed on this machine?

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#3 WhyDavid

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Posted 12 September 2015 - 07:44 PM

Windows7



#4 crisis2k

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Posted 14 September 2015 - 01:16 AM

Hi WhyDavid istatic.eshopcomp is known as one of the hijackers

you can try these following processes if you want it

these is 1st step of removing hijackers

 

1. download JRT and run it with administrator permission

    it will show console screen and asking you then you just can stroke enter

    few seconds after it will show you texts in notepad you can upload those contents in the notepad

 

2. download ADWCLEANER and run it with administrator permission and click the i agree button

    when it show waiting for action message you can click the scan button then adwcleaner shall scan your computer

    when the scan complete it will show you waiting for actions please uncheck elements you want to keep

    you just can click cleaning button you have to reboot if adwcleaner demanding reboot

 

3. download ART and run it with administrator permission and click the yes i agree button

    click the scan button and click clean button when you have scan finished

    clean next button when you have clean finished and then click reset mogilla firefox button

 

reboot and try surfing with firefox and send me a symptoms thx


Edited by crisis2k, 14 September 2015 - 01:20 AM.

:welcome: My Name is Philip You Can Call Me Phil
Thank You I'll be there anytime you need help :rolleyes:


#5 WhyDavid

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Posted 14 September 2015 - 12:01 PM

OK Thanks!

here is the JRT text report:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 7.6.1 (09.08.2015:1)
OS: Windows 7 Professional x64
Ran by eLiz on Mon 09/14/2015 at 12:53:33.96
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
Successfully deleted: [Service] windivert64 [Reboot required]
 
 
 
~~~ Tasks
 
Successfully deleted: [Task] C:\Windows\system32\tasks\DiskUpdate
 
 
 
~~~ Registry Values
 
Successfully deleted: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\\GoogleChromeAutoLaunch_4E528EDD75D2464BB9EA57EA118DE413
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-19\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-20\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-21-2684508836-2047764344-1947056748-1001\Software\Microsoft\Internet Explorer\Main\\Start Page
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\APN PIP
 
 
 
~~~ Files
 
Successfully deleted: [File] C:\Users\eLiz\Appdata\Local\google\chrome\user data\default\local storage\hxxp_www.ask.com_0.localstorage
Successfully deleted: [File] C:\Users\eLiz\Appdata\Local\google\chrome\user data\default\local storage\hxxp_www.ask.com_0.localstorage-journal
Successfully deleted: [File] C:\Users\eLiz\Appdata\Local\google\chrome\user data\default\local storage\hxxp_www.lyricsfreak.com_0.localstorage
Successfully deleted: [File] C:\Users\eLiz\Appdata\Local\google\chrome\user data\default\local storage\hxxp_www.lyricsfreak.com_0.localstorage-journal
 
 
 
~~~ Folders
 
Successfully deleted: [Empty Folder] C:\Users\eLiz\Appdata\Local\{325C5677-502B-44AC-8CD6-728DFF08760B}
Successfully deleted: [Empty Folder] C:\Users\eLiz\Appdata\Local\{7934A1B1-14F3-477D-89C9-8C2FCC7D461B}
Successfully deleted: [Empty Folder] C:\Users\eLiz\Appdata\Local\{B33BAD4A-FB72-41BC-AAE6-7670376B2632}
Successfully deleted: [Empty Folder] C:\Users\eLiz\Appdata\Local\{C0E9CF77-B734-4E61-8EB1-80945437793B}
Successfully deleted: [Folder] C:\ProgramData\apn
Successfully deleted: [Folder] C:\ProgramData\partner
 
 
 
~~~ Chrome
 
 
[C:\Users\eLiz\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - default search provider reset
 
[C:\Users\eLiz\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - Extensions Deleted:
 
[C:\Users\eLiz\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - default search provider reset
 
[C:\Users\eLiz\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - Extensions Deleted:
[
  pljcgbedjplidkdjahbaalanadmjfgop
]
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 09/14/2015 at 12:55:15.31
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#6 WhyDavid

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Posted 14 September 2015 - 12:33 PM

with adwcleaner I detected ONLY WinDivert64

I chose to delete WinDriver64

 

here are the report files adwcleaner generated (one at a time, to make scrolling less of a chore):

 
AdwCleaner[C1].txt
 
# AdwCleaner v5.007 - Logfile created 14/09/2015 at 13:17:31
# Updated 08/09/2015 by Xplode
# Database : 2015-09-08.2 [Local]
# Operating system : Windows 7 Professional Service Pack 1 (x64)
# Username : eLiz - ELIZ-THINKS
# Running from : D:\toolbox\adwcleaner_5.007.exe
# Option : Cleaning
 
***** [ Services ] *****
 
[-] Service Deleted : WinDivert64
 
***** [ Folders ] *****
 
[-] Folder Deleted : C:\Users\eLiz\AppData\Local\Temp\apn
 
***** [ Files ] *****
 
[-] File Deleted : C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.shopathome.com_0.localstorage
[-] File Deleted : C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.shopathome.com_0.localstorage-journal
[-] File Deleted : C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.yourtango.com_0.localstorage
[-] File Deleted : C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.yourtango.com_0.localstorage-journal
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Registry ] *****
 
[-] Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
[-] Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\7AB5857A57A0687786597A857BFFFFFF
 
***** [ Web browsers ] *****
 
[-] [C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : websearch.ask.com
[-] [C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : aol.com
[-] [C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : ask.com
[-] [C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : ask search
[-] [C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : wayfair.com
[-] [C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : mozilla-firefox.en.softonic.com
 
*************************
 
:: Winsock settings cleared
 
########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [2231 bytes] ##########


#7 crisis2k

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Posted 14 September 2015 - 12:33 PM

Nice Job WhyDavid

your computer looks like infected by many malicious objects

jrt has detected many objects it is not so good news for you

jrt detecting not so many objects normally try adwcleaner and art too

reset mogilla firefox --> this is specially important

C:\Windows\system32\tasks\objects name is very nasty ones normally.. in most of cases it is host

when you have done all of it then reboot and surfing with firefox and tell me your symptoms left

 

if you dont have symptoms anymore then check following folders

 

c:\windows\tasks folder

c:\windows\system32\tasks folder

c:\windows\syswow64\tasks folder

 

tell me what folders/files there in those folders


:welcome: My Name is Philip You Can Call Me Phil
Thank You I'll be there anytime you need help :rolleyes:


#8 WhyDavid

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Posted 14 September 2015 - 12:33 PM

AdwCleaner[S1].txt

 

# AdwCleaner v5.007 - Logfile created 14/09/2015 at 13:05:08
# Updated 08/09/2015 by Xplode
# Database : 2015-09-08.2 [Local]
# Operating system : Windows 7 Professional Service Pack 1 (x64)
# Username : eLiz - ELIZ-THINKS
# Running from : D:\toolbox\adwcleaner_5.007.exe
# Option : Scan
 
***** [ Services ] *****
 
Service Found : WinDivert64
 
***** [ Folders ] *****
 
Folder Found : C:\Users\eLiz\AppData\Local\Temp\apn
 
***** [ Files ] *****
 
File Found : C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.shopathome.com_0.localstorage
File Found : C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.shopathome.com_0.localstorage-journal
File Found : C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.yourtango.com_0.localstorage
File Found : C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.yourtango.com_0.localstorage-journal
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Registry ] *****
 
Key Found : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Found : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\7AB5857A57A0687786597A857BFFFFFF
 
***** [ Web browsers ] *****
 
[C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : websearch.ask.com
[C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : aol.com
[C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : ask.com
[C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : ask search
[C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : wayfair.com
[C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Found : mozilla-firefox.en.softonic.com
 
########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [2077 bytes] ##########


#9 WhyDavid

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Posted 14 September 2015 - 12:35 PM

Quarantine.txt :

C:\Users\eLiz\AppData\Local\Temp\apn\ReportingData.dat->C:\AdwCleaner\Quarantine\C\Users\eLiz\AppData\Local\Temp\apn\ReportingData.dat.vir
C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.shopathome.com_0.localstorage->C:\AdwCleaner\Quarantine\C\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.shopathome.com_0.localstorage.vir
C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.shopathome.com_0.localstorage-journal->C:\AdwCleaner\Quarantine\C\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.shopathome.com_0.localstorage-journal.vir
C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.yourtango.com_0.localstorage->C:\AdwCleaner\Quarantine\C\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.yourtango.com_0.localstorage.vir
C:\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.yourtango.com_0.localstorage-journal->C:\AdwCleaner\Quarantine\C\Users\eLiz\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.yourtango.com_0.localstorage-journal.vir


#10 WhyDavid

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Posted 14 September 2015 - 12:38 PM

Nice Job WhyDavid

your computer looks like infected by many malicious objects

jrt has detected many objects it is not so good news for you

jrt detecting not so many objects normally try adwcleaner and art too

reset mogilla firefox --> this is specially important

C:\Windows\system32\tasks\objects name is very nasty ones normally.. in most of cases it is host

when you have done all of it then reboot and surfing with firefox and tell me your symptoms left

 

if you dont have symptoms anymore then check following folders

 

c:\windows\tasks folder

c:\windows\system32\tasks folder

c:\windows\syswow64\tasks folder

 

tell me what folders/files there in those folders

 

 

OK well, I guess it just means work and we are on the right path, thanks to you.

 

I did clear cache on Mozilla Firefox as my first step, before coming to BleepingComputer

 

Shall I run ART next? or is the message above saying to do something else first?

(I will re-read all)



#11 WhyDavid

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Posted 14 September 2015 - 12:49 PM

...try adwcleaner and art too

reset mogilla firefox --> this is specially important

C:\Windows\system32\tasks\objects name is very nasty ones normally.. in most of cases it is host...

 

I take it that you want me to rune adwcleaner (which I have) and ART also...

Will now run ART and reset mozilla firefox

 

HOWEVER: 

I will not recognize what I should delete from C:\Windows\system32\tasks\objects

 

Perhaps you are saying ART will do this.  I will take that next step and find out...

THANK YOU "crisis2k"!



#12 crisis2k

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Posted 14 September 2015 - 12:51 PM

jrt -> adwcleaner -> art is compulsory process irrespectively infected or not

ofcourse you have to run jrt  -> adwcleaner -> art and reset mozilla firefox too

i have few more steps but these is primary course

 

C:\Windows\system32\tasks\objects was just a illustration i say

 

i mean C:\Windows\system32\tasks\DiskUpdate was host

if jrt has removed diskupdate then you can't find diskupdate anymore  :tophat: 


Edited by crisis2k, 14 September 2015 - 01:01 PM.

:welcome: My Name is Philip You Can Call Me Phil
Thank You I'll be there anytime you need help :rolleyes:


#13 WhyDavid

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Posted 14 September 2015 - 02:32 PM

ART scan log:

 

Scan_Logs_2015_09_14_13_57_02.txt

 

 

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * 
 
Adware Removal Tool v4.1
Time: 2015_09_14_13_57_02
OS: Windows 7 Professional - x64 Bit
Account Name: eLiz
Adware Definition: Sep-13-2015-2
Scan Status:- Automatic Done
 
\\\\\\\\\\\\\\\\\\\\\\\ Scan Logs \\\\\\\\\\\\\\\\\\\\\\
 
PCTBrowserDefender.dll ->> Registry Value Data ->> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{2A0F3D1B-0909-4FF4-B272-609CCE6054E7}\ ->> DllName
 
PCTBrowserDefender.dll ->> Registry Value Data ->> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{472734EA-242A-422B-ADF8-83D1E48CC825}\ ->> DllName
 
PCTBrowserDefender.dll ->> Registry Value Data ->> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{2A0F3D1B-0909-4FF4-B272-609CCE6054E7}\ ->> DllName
 
PCTBrowserDefender.dll ->> Registry Value Data ->> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{472734EA-242A-422B-ADF8-83D1E48CC825}\ ->> DllName

Repair_Logs_2015_09_14_13_57_02.txt

 

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * 
 
Adware Removal Tool v4.1
Time: 2015_09_14_13_57_02
OS: Windows 7 Professional - x64 Bit
Account Name: eLiz
Adware Definition: Sep-13-2015-2
Repair Status:- Automatic Done
\\\\\\\\\\\\\\\\\\\\\\\ Repair Logs \\\\\\\\\\\\\\\\\\\\\\
 
Deleted ->> Registry Value Data ->> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{2A0F3D1B-0909-4FF4-B272-609CCE6054E7}\ ->> DllName : PCTBrowserDefender.dll
 
Deleted ->> Registry Value Data ->> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{472734EA-242A-422B-ADF8-83D1E48CC825}\ ->> DllName : PCTBrowserDefender.dll
 
Deleted ->> Registry Value Data ->> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{2A0F3D1B-0909-4FF4-B272-609CCE6054E7}\ ->> DllName : PCTBrowserDefender.dll
 
Deleted ->> Registry Value Data ->> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{472734EA-242A-422B-ADF8-83D1E48CC825}\ ->> DllName : PCTBrowserDefender.dll


#14 WhyDavid

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Posted 14 September 2015 - 02:38 PM

OK

Phil

I have sent small thank you via paypal (sorry so small)

now rebooting and will surf with firefox

I will check folders

c:\windows\tasks folder

c:\windows\system32\tasks folder

c:\windows\syswow64\tasks folder

 

and I will send list of contents of each.



#15 crisis2k

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Posted 14 September 2015 - 03:27 PM

alright thank you for your sincerity  :guitar:

i recommending surf firefox for test about 10 minutes ~ 20 minutes

and then send me a result please


:welcome: My Name is Philip You Can Call Me Phil
Thank You I'll be there anytime you need help :rolleyes:





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