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Clean reinstall - no Internet


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#1 Mouse Driver 8

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Posted 12 September 2015 - 12:56 PM

Greetings, everyone!

My teenaged son FUBAR’ed our laptop which had previously been running Windows 7 for a few years. I couldn’t find my install media, so I purchased a new copy of Windows 7 and set about setting up a clean install of the OS.

It’s all gone fine so far, until I tried to go online. When I went to the Control Panel and tried to Connect to the Internet, I got the message, “Windows did not detect any networking hardware.”

Now, we’ve been using this laptop for internet access for years, so I know I’ve got networking hardware, so I assume it’s a problem with the drivers or some such.

My first question is how I can go about getting the necessary drivers (if the drivers are, indeed, my problem here) when I can’t connect to the internet to download them. I do have another PC which I’m able to use for internet access, which is how I’m posting here. 

 

I’m using an Aspire laptop. A piece of "HWVendorDetection" software I downloaded seems to indicate that my network hardware is Atheros, but that's as specific as it gets. I tried using Hardware Identify, but I just get “Drivers are not installed” for the network hardware. I assume that I need to know the Atheros specifications in order to know which driver(s) to download.

Any help you can provide will be much appreciated. Thanks!



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#2 SleepyDude

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Posted 12 September 2015 - 01:13 PM

Hi :welcome: to BleepingComputer,

 

  • Open Device Manager click Start then on the Search box type devmgmt.msc and press Enter
  • the Device Manager window will open
  • right click the Unknown device corresponding to the Wireless card
  • click Properties > Tab Details > On the Property box select Hardware Ids
  • Copy & Paste the values on the box to your Reply

 


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
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Rui

 
 


#3 Mouse Driver 8

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Posted 12 September 2015 - 01:24 PM

Hi, SleepyDude. Thanks for your welcome and for your reply.

I'm guessing that my wireless network hardware will be the Ethernet Controller, right?

 

For Ethernet Controller, I get:

PCI\VEN_14E4&DEV_16B5&SUBSYS_06471025&REV_10

PCI\VEN_14E4&DEV_16B5&SUBSYS_06471025

PCI\VEN_14E4&DEV_16B5&CC_020000

PCI\VEN_14E4&DEV_16B5&CC_0200


Edited by Mouse Driver 8, 12 September 2015 - 01:44 PM.


#4 Mouse Driver 8

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Posted 12 September 2015 - 01:44 PM

For Network Controller, I get:

PCI\VEN_168C&DEV_0032&SUBSYS_661711AD&REV_01

PCI\VEN_168C&DEV_0032&SUBSYS_661711AD

PCI\VEN_168C&DEV_0032&CC_028000

PCI\VEN_168C&DEV_0032&CC_0280


Edited by Mouse Driver 8, 12 September 2015 - 01:45 PM.


#5 JohnC_21

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Posted 12 September 2015 - 02:13 PM

Is it the Aspire that your Vendor and Device IDs are from? Can you give a model number of the Aspire and is Windows 7 32bit or 64bit?



#6 SleepyDude

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Posted 12 September 2015 - 03:14 PM

Hi,

 

For Network Controller, I get:

PCI\VEN_168C&DEV_0032&SUBSYS_661711AD&REV_01

PCI\VEN_168C&DEV_0032&SUBSYS_661711AD

PCI\VEN_168C&DEV_0032&CC_028000

PCI\VEN_168C&DEV_0032&CC_0280

 

This one is the Wireless card Atheros AR5B125 download from here click on the button "Click for Download" and wait for the pop-up to save the file.


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
___
Rui

 
 


#7 SleepyDude

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Posted 12 September 2015 - 03:19 PM

Hi, SleepyDude. Thanks for your welcome and for your reply.

I'm guessing that my wireless network hardware will be the Ethernet Controller, right?

 

For Ethernet Controller, I get:

PCI\VEN_14E4&DEV_16B5&SUBSYS_06471025&REV_10

PCI\VEN_14E4&DEV_16B5&SUBSYS_06471025

PCI\VEN_14E4&DEV_16B5&CC_020000

PCI\VEN_14E4&DEV_16B5&CC_0200

 

Ethernet card if you connect by cable Broadcom NetLink® 57xx https://www.broadcom.com/support/?gid=12#


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
___
Rui

 
 


#8 Mouse Driver 8

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Posted 12 September 2015 - 05:06 PM

Hi,

 

For Network Controller, I get:

PCI\VEN_168C&DEV_0032&SUBSYS_661711AD&REV_01

PCI\VEN_168C&DEV_0032&SUBSYS_661711AD

PCI\VEN_168C&DEV_0032&CC_028000

PCI\VEN_168C&DEV_0032&CC_0280

 

This one is the Wireless card Atheros AR5B125 download from here click on the button "Click for Download" and wait for the pop-up to save the file.

Thanks so much for that link, SleepyDude! 

  1. I see that there are a whole lot of drivers on that page. Is the top one the one I'm supposed to download?
  2. Once I download and unzip the appropriate file(s), how I get them installed onto my laptop?

Sorry for my ignorance. :unsure:



#9 Mouse Driver 8

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Posted 12 September 2015 - 05:07 PM

Is it the Aspire that your Vendor and Device IDs are from? Can you give a model number of the Aspire and is Windows 7 32bit or 64bit?

 

My laptop is an Aspire E1-571-6888.

The laptop came with Windows 8 preinstalled, but I bought my own copy of 64-bit Windows 7 to use instead.



#10 JohnC_21

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Posted 12 September 2015 - 05:39 PM

Does this computer have Bluetooth?

 

Use your serial number or input the model number. Select Windows 7 64bit in the dropdown box. You will find your LAN and Atheros Wireless drivers. There are two. One if you have bluetooth. You will also find your USB 3.0 drivers. Windows 7 does not have native USB 3 drivers so if you see other Yellow exclamation marks in Device Manager, it may be your USB 3.0 ports. These are usually marked blue.

 

http://us.acer.com/ac/en/US/content/drivers


Edited by JohnC_21, 12 September 2015 - 05:39 PM.


#11 Mouse Driver 8

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Posted 12 September 2015 - 06:01 PM

Does this computer have Bluetooth?

 

Use your serial number or input the model number. Select Windows 7 64bit in the dropdown box. You will find your LAN and Atheros Wireless drivers. There are two. One if you have bluetooth. You will also find your USB 3.0 drivers. Windows 7 does not have native USB 3 drivers so if you see other Yellow exclamation marks in Device Manager, it may be your USB 3.0 ports. These are usually marked blue.

 

http://us.acer.com/ac/en/US/content/drivers

 

I don't think that it has Bluetooth.

 

I actually tried that site before coming here. When I enter my SNID or my Serial Number from the bottom of the lapto, I get a "service not available" message every time.



#12 JohnC_21

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Posted 12 September 2015 - 06:08 PM

From the Toshiba  Acer  support site here is your Broadcom Ethernet

 

Here is the Atheros Wireless driver

 

Edit: If you need any other drivers I can post them also.

 

Edit: It is the Acer site. I typed Toshiba by mistake.


Edited by JohnC_21, 12 September 2015 - 06:21 PM.


#13 Mouse Driver 8

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Posted 12 September 2015 - 07:12 PM

From the Toshiba  Acer  support site here is your Broadcom Ethernet

 

Here is the Atheros Wireless driver

 

Edit: If you need any other drivers I can post them also.

 

Edit: It is the Acer site. I typed Toshiba by mistake.

 

Thanks so much, JohnC_21! I've downloaded the zip file and unzipped it to my PC's desktop. I'll put it onto a flash drive to bring it over to my laptop, but  how do I install it on the laptop? Do I just move it into the Drivers folder?



#14 JohnC_21

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Posted 12 September 2015 - 07:22 PM

You unzipped each driver to it's own folder, correct? Copy the folders to the flash drive. Copy the folders to the desktop of the Acer. In the unzipped folders is there a setup.exe file? For Windows 7 you can right click the setup.exe file and select Run As Administrator. Is should automatically install your driver.



#15 Mouse Driver 8

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Posted 12 September 2015 - 08:31 PM

For some reason, running the setup.exe did not work, but I was able to get the driver installed through Device Manager and having it look through the unzipped folder.

Thanks so much, everyone! I've got internet access on my laptop again! All of your help and patience has been tremendously appreciated!






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